Every review we hold for the Sedgefield office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotA very good service
Overall, a very good service. Once a buyer appeared Robinsons were quick to work with our solicitor so that the sale was speedy. As the property was unoccupied and we did not live nearby they were efficient meeting and showing potential buyers round the house and passing on feedback.
Mr · 29 November 2019
Agent replied · 17 June 2024
Hi Mr and Mrs OmerodThank you very much indeed for your review and 5 stars. It is much appreciated.I will personally thank the team at Darlington for their god service.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotFrom start to Finnish they were on the…
From start to Finnish they were on the ball regarding the sale of my property and every member was committed to selling my property Elaine / Nicki / Becki at the marton middlesbrough great service and very professional from Elaine who closed the deal .Thanks again Kind Regards Mr J Watson.
James · 11 November 2018
Agent replied · 17 June 2024
Hi JamesThank you very much for your positive comments ref your dealings with our Middlesbrough office. I am so pleased all went well and I am sure the staff will be delighted with your review and 5 stars. I will pass on your good wishes to the team.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI’d rented through Robinson’s
I’d rented through Robinson’s, so they were my first choice to rent out my flat. The staff have all been exceptionally courteous and helpful, and the service offered very supportive, so all the worries I had about renting out were dealt with by the team. I’d certainly recommend them.
Edmund · 11 November 2019
Agent replied · 17 June 2024
Hi EdmundThank you so much for your very positive comments ref our Darlington Office. i will pass on your good wishes to the team on the rented side.Thanks again.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSo helpful and reassuring at every…
So helpful and reassuring at every point of the sale. We felt that all the staff we were in contact with gave us complete attention when ever we needed it. In our situation, we have never moved house for 54 years, the help given was very much appreciated.
Trevor · 22 March 2020
Agent replied · 17 June 2024
Hi TrevorThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 4/5
Trustpilotstress
instant response on sale ie. photoes signage and viewing.mix up with cash buyer not a cash buyer meant we packed months before we moved.stress for 14 weeks.
Cujohn · 3 June 2023
Agent replied · 17 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotVery professional and helpful from the…
Very professional and helpful from the start and they set realistic prices and goals. Very pleased with the whole experience.
Customer · 27 November 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotI was lucky to have Joy Cruddas as my…
I was lucky to have Joy Cruddas as my contact at Robinsons and I can't thank her enough for everything she has done for me. Great communication and so involved in the process of purchasing my first home.Lovely person to deal with.Thank you.
Ms · 4 June 2021
Agent replied · 17 June 2024
Hi Andreea.Thank you so much for your review and 5 stars. It is much appreciated. I shall thank Joy on your behalf for her excellent service.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI would happily recommend Robinsons…
I would happily recommend Robinsons Estate Agent Agents to anyone. They were very efficient & professional with friendly staff who kept me up to date with all progress during the short time the property was on the market.A very pleasant experience.Thank you.
GMJ · 5 August 2021
Agent replied · 17 June 2024
Hi GMJThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWent above and beyond with so much…
Went above and beyond with so much kindness, patience and persistence to secure sale and purchase, through several offers which for one reason or another didn't come to fruition, and the final one that did, and amidst all the diffculties that coronavirus restrictions entailed
Barbara · 22 February 2021
Agent replied · 17 June 2024
Hi Barbara,Thank you so much for your positive comments ref our Crook Office. All the team will be delighted.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat support and communication
Great support and communication.They understood the local market and current prices.Presented the house well, retaking the photos after they reviewed the initial photos and thought they could be improved.Carried out all the viewings, giving us prompt feedback. Explained the selling process stages and gave regular updates on progress.
John · 29 October 2019
Agent replied · 17 June 2024
Hi JohnThank you so much for your positive review ref our Hartlepool Office. The team there will be delighted. I will personally thank them for their efforts in dealing with your transaction.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, sorted any queries very quickly. Highly recommend Robinsons.
Mrs · 4 June 2024
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotI received a very professional
I received a very professional, friendly and efficient service from all at Robinsons when buying my house, right from viewing to completion. Very approachable and helpful and quick to respond to any queries or emails. Will definitely recommend them.
Carol · 29 December 2021
Agent replied · 17 June 2024
Thank you so much for your Five star review Carol, it is very much appreciated. Kind Regards Keith Mason Senior Manager
★★★★★ 5/5
TrustpilotProfessional
Professional, helpful and friendly service. Nothing too much trouble. Staff the best. Far the best service in the sector local to Chester-le-Street.
Alan · 18 September 2023
Agent replied · 17 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotExcellent Service
We have had excellent service from both occaisions when we used Robinsons (Darlington and Bishop Auckland). Alison, Kathryn and Joy are all excellent to deal with and good communicators. I would happily use Robinsons again and don't hesitate in recommending them.
Emma · 25 August 2021
Agent replied · 17 June 2024
Hi EmmaThank you so much for your review and 5 stars. It is much appreciated. Both teams will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotDisgusting company representative
Reference to ... Robinson's spennymoor. I have been left feeling extremely discriminated against by a 'branch manager" After a deeper devl into the personal life of the branch manager in question by looking at his/hers publicly open social media platform, I have been left absolutely disgusted. With your job title as branch manager displayed across your social media page you would expect a very professional person and someone who takes great pride in representation of there role at the company. But instead I have found nunmours 'shared' posts hatefully speaking on "Muslim and foreigners", people on benefits, and people of none British nationality. One post imparticular and I quote... That has indeed been shared by Robinson's very own branch manager... read " Lefties are saying that the union jack is offensive to Muslims and foreign visitors to great Britain....share if you couldn't give a f what these idio-t-s think" I am speachless, from such a professional person... representing this company and this is the things that are being openly shared publicly. Calling "lefties" idio-t-s and the reference to Muslims and 'forgiens' is highly offensive. As I'm sure many muslims, lefties and forginers as they are refered to, use Robinson's to sell, or rent property. And if this is the level of education and narrow mindedness display by a senior member of staff then I for one will never ever be using this company as a letting agent again. And may I add, the branch manager is open to have there own opinion and may not have been the creator of the numerous hate posts shared, however sharing these types of posts in my eyes is equally as disgusting as the individual who made it. Outraged.
Valued · 24 September 2019
★★★★★ 5/5
TrustpilotBishop Auckland branch
Bishop Auckland branch - all staff were really helpful and kept in touch throughout the process, helping to move things forward when needed by liaising with everyone involved. Thank you!
Courtney · 20 January 2023
Agent replied · 17 June 2024
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 3/5
TrustpilotPlease clarify the validity of cash…
Please clarify the validity of cash offers when presenting them to a client. I inadvertently accepted what I thought was an offer from a cash buyer who actually needed finance, this was very stressful and disappointing and happened twice. Sold signs are added too prematurely in the process.
Melanie · 13 August 2019
Agent replied · 17 June 2024
Hi MelanieThank you for your review and comments which are noted. I have discussed this situation with the manager from the Chester le Street Office who i understand rang you. We do take very seriously our service levels and when they fall below standard we try to make improvements where necessary.Thanks again for your comments.Regards.Simon Wright.Director.
★★★★★ 2/5
TrustpilotWe have our property on the market with…
We have our property on the market with the Chester le Street branch. Early days but this branch seems understaffed and lethargic. I wish we'd gone with a more pro-active agent who would market it more aggressively and communicate better. It's like pulling teeth with them. Hard work.
Industrial · 6 August 2019
Agent replied · 17 June 2024
Hi Industrial Gypsy.Thank you for your review.I am sorry you feel that the service you have recieved so far has not met the high standards that we strive for. I have spoken with the manager who is doing everything he can to deliver a service that you are happy with. We use Trustpilot to help us maintain high standards and in the majority of cases we are successful in doing this. Thanks again for your feedback.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotKnowledgeable, helpful and friendly staff.
Knowledgeable, helpful and friendly staff, who kept us informed of progress at all times. Good communication, with confirmation of appointments by phone, text and email, helpful feedback and advice from the office team at all times. Would definitely use Robinson's again and highly recommend them.
Mr · 28 August 2020
Agent replied · 17 June 2024
Hi Mr GilhespyThank you so much for your review and 5 stars. It is much appreciated.RegardsSimon WrightDirector.
★★★★★ 5/5
TrustpilotThe Sedgefield branch
The Sedgefield team (Ryan, Sharon and Danni) have been helpful, efficient and enthusiastic throughout the process of selling our house. I was impressed with the video and would definitely recommend them.
Lucinda · 29 November 2022
Agent replied · 17 June 2024
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 4/5
TrustpilotWe would use Robinsons again.
A protracted sale (through no fault of Robinsons) Staff were supportive and in touch with the buyer in order to speed things up. We were happy with their work and had a successful sale. Would use them again if the opportunity arose.
Patricia · 6 May 2021
Agent replied · 17 June 2024
Hi Patricia,Thank you so much for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons very professional customer service
Robinsons have been so helpful and have kept me up dated through out the process of my buying my new house.. Excellent customer service and friendly staff. Can’t wait to move into my new house in December, ready for Christmas.I Would definitely recommend Robinsons to my family and friends.
Natalie · 1 December 2018
Agent replied · 17 June 2024
Hi NatalieWhat a great review!!Thank you so much for your positive comments with ref to our Ingleby Barwick office. I will pass on your good wishes to the team who will be thrilled.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotThe sale went very smoothly from first…
The sale went very smoothly from first to last.
Keith · 20 August 2025
★★★★★ 5/5
TrustpilotGreat Service
Ryan, Sharron and Dani have provided a great service, they have been very helpful, informative and always at the end of the phone for any queries I have had. Thanks guys!
Luke · 26 November 2022
Agent replied · 17 June 2024
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
