Every review we hold for the Sedgefield office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotRobinsons have been fantastic all along…
Robinsons have been fantastic all along my purchase, providing a friendly service that puts you at ease. Joy, in particular has been the greatest of help throughout and always willing to stop and chat through things to ensure the process was understood, perfect for myself as a first time buyer.Thank you so much.
Wayne · 1 March 2021
Agent replied · 17 June 2024
Hi Wayne,This is a great review and very positive!! Thank you so much for sharing your experience. Joy and all the team at Darlington will be delighted with your comments. I shall pass on your good wishes to them all. Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotElaine was so helpful and made…
Elaine was so helpful and made everything easy, would definitely recommend.
Katie · 18 December 2018
Agent replied · 17 June 2024
Hi KatieThank you so much for your review and 5 stars. The team at Middlesbrough will be chuffed, especially Elaine.Thanks again.Regards.Simon Wright.Director
★★★★★ 5/5
Trustpilotefficient effective and supportive communication
Without the efficient and friendly updates from Robinsons we would not have completed on the property when we did. Always kept us up to date liaising with both our solicitors and those of the other side every step of the way despite the difficulties with communication on the otherside. I would highly recommend them.
Sue · 20 November 2020
Agent replied · 17 June 2024
Hi SueThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons of Sedgefield - fantastic team.
Moving house is stressful, we all know that but the highly professional, brilliantly communicative and caring service by the team at Robinsons in Sedgefield help make it bearable.Ryan, Jade and Sharon are positive, slick and conscientious and do actually care about the service they provide.I couldn't recommend them highly enough!
Lucy · 3 September 2021
Agent replied · 17 June 2024
Hi LucyThank you so much for your review and very positive comments ref Ryan and his team at Sedgefield. They will all be thrilled.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotVery professional service throughout
I didn't originally intend using Robinsons but so glad I gave Ryan the opportunity to present the company to me. He is a very professional young man very polite and knowledgeable. The whole of the Sedgefield Team have been very efficient and Sharon in particular is a gem. THANK YOU.
Steve · 26 August 2021
Agent replied · 17 June 2024
Hi SteveThank you so much for your review and 5 stars. It is much appreciated. Ryan and all the team at Sedgefield will be delighted with your positive comments. I shall pass on your good wishes to them alll.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFantastic staff
I have nothing but praise for the Ingleby Barwick branch of Robinsons. Donna especially went above and beyond for me and managed to secure me another house within one day of my previous landlord letting me know that he needed his house back. They were all fantastic and couldn’t be more helpful. I can’t recommend them enough!
Lauren · 23 September 2019
Agent replied · 17 June 2024
Hi LaurenThis is a brilliant review!!Thank you so much for taking time to write your review. I will personally pass on your good wishes to Donna and all the team at Ingleby Barwick.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFantastic team in Sedgefield
Fantastic team in Sedgefield. My wife has previously written a review about the team but I also wanted to express my sincere gratitude to Ryan, Sharon and Jade for everything that they have done to help us. They have gone above and beyond. Many Thanks to you all. L. Redford
Mr · 20 August 2021
Agent replied · 17 June 2024
Hi Mr and Mrs Redford,Thank you so much for your review and 5 stars. It is much appreciated.Ryan and his team at Sedgefield will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI purchased a house from Robinsons…
I purchased a house from Robinsons recently and must congratulate the staff on their promptness in replying to any queries which arrose. They also kept me in the loop regarding the progress of the sale. The staff were always plesant and professional and I would happily use them for a property sale.
Christine · 4 March 2021
Agent replied · 17 June 2024
Hi Christine,Thank you so much for your review and 5 stars. It is great to hear such positive feedback. All the team at our Darlington Office will be delighted.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotGreat service
Honest, friendly and helpful. Gave us very good advice when needed, communicated with us throughout and made the process very smooth. Highly recommend
Lindsay · 8 March 2024
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 3/5
TrustpilotSale of Water Lily Drive
The selling of my property wasn’t good. Had no interest/viewings until I complained/wanted to cancel the contract. Communication was lacking. The sales progression side of the business (after sale) was excellent. Communication was excellent. Always returned my calls and answered all my queries. Kept me up to date every step until completion.
Mrs · 22 February 2021
Agent replied · 17 June 2024
Hi Mrs Chamberlain,Thank you so much for your review. We do take all reviews very seriously so even where we fall short of our very high standards we can learn from the comments clients have written. I am sorry the sales side was not as you had hoped but pleased we made amends by offering a high standard of "sales progression".Thanks for posting your comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotRobinsons were great from start to…
Robinsons were great from start to finish with us. I can’t recommend using these enough, they were very helpful and always easy to contact for updates. As first time buyers they were very efficient and supportive throughout.
Jessica · 13 March 2023
Agent replied · 17 June 2024
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotReally impressed with the team!
Really impressed with the team after a less than positive experience with a “property sourcer” in the local area. They instilled confidence and I would recommend wholeheartedly.
Martin · 9 December 2023
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotOutstanding service
Mark Smith was incredible helpful and provided an outstanding service.
Mr · 18 October 2018
Agent replied · 17 June 2024
Hi GeorgeThank you for your review and 5 stars. It is very much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotI had my rental property on the market…
I had my rental property on the market with another "reputable and well known" agent and was getting absolutely nowhere with getting the house rented out. I comissioned Robinsons and within two weeks they had found a great tennant for the house. Absolutely delighted with this.Seamless and stress free process from start to finish.Would definitely use them again.
Mr · 11 October 2018
Agent replied · 17 June 2024
Hi TonyWhat a brilliant review!!Thank you so much, and delighted the Durham office were able to help.I will pass on your good wishes to Keith and the Durham team who will be over the moon with your comments.Thanks again for your 5 stars.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotWonderful team!
Ryan, Sharon & Jade at the Sedgefield branch have all been absolutely amazing throughout the whole process of purchasing my first house. They’ve been so warm and helpful and an absolute joy to deal with. Thank you to the team for making a stressful experience a little lighter!
Anon · 6 November 2021
Agent replied · 17 June 2024
Thank you for your review
★★★★★ 5/5
TrustpilotThe Robinsons team was welcoming when I…
The Robinsons team was welcoming when I walked through the door one weekend. The person I valued the most was Joy Cruddas. She really helped expedite my move. Joy pushed my solicitor who frankly worked at a snails pace. If it wasn't for all of Joy's hard work - I suspect that I'd still be waiting to move
Dr · 13 August 2018
Agent replied · 17 June 2024
Hello Dr MusgraveI am so pleased that you have found our service in Darlington to be of a high standard and that Joy has made the difference. I will personally pass on to joy your comments and i am sure she will be delighted. Thank you for taking the time to post this review and for giving Robinsons 5 stars. It is much appreciated.Thanks again.RegardsSimon wrightDirector.
★★★★★ 5/5
TrustpilotGreat service
Great service, very professional and did an excellent job with both renting & selling. Highly recommended!
Manisha · 4 July 2024
Agent replied · 24 August 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotExcellent service from Robinsons…
Excellent service from Ryan and his Team. From the start Robinson’s were open and honest.Ryan explained the likely timescales which were spot on.All in all very satisfied with Robinsons, they will be my first port of call when I am next looking at selling property.
Alastair · 24 March 2022
Agent replied · 17 June 2024
Thank you for your review, it is very much appreciated. Kind Regards Keith Mason, Senior Manager
★★★★★ 1/5
TrustpilotA terrible experience with Robinson’s…
A terrible experience with Robinson’s of Spennymoor so unprofessional the way they treat customers having saying the sale was accepted then 45 minutes later saying seller had changed his mind and went with first time buyers with mortgage when we were cash buyers I wouldn’t trust these people one bit that’s for sure
Kevin · 23 July 2020
Agent replied · 17 June 2024
Hi KevinThank you for your review.We are sorry you feel the situation you experienced was not as you would have hoped. I have been in contact with the branch and they inform me that the owner of the property made the decision on the offer they decided to go with. I am satisfied the correct procedure was adopted. It is always a very disappointing time when a buyer loses out. I do hope you find another suitable home very soon.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotI would like to thank all the staff at…
I would like to thank all the staff at Robinsons in Sedgefield for the fantastic job they did in selling my home . Ryan,Sharon and Jade couldn’t do enough for me, nothing was a bother to them. They are so friendly I would highly recommend them.Thank you again Margaret McMain
Margaret · 10 April 2021
Agent replied · 17 June 2024
Hi Margaret.Thank you so much for your review and 5 stars ref our Sedgefield Office. Ryan and his team will be delighted with your positive comments. It is always great to hear that the service was of a high standard.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotHad a.house viewing booked in with…
Had a.house viewing booked in with Robinson took time off work arrived at the house nobody in when I rang Robinson they told me the owners had accepted another offer. Complete waste of my time when all it would of taken was a phone call to inform me of the situation. Totally unacceptable.
Rachael · 27 June 2020
Agent replied · 17 June 2024
Thanks for your review Rachael. The property was not sold but did have an acceptable offer on it, which we were waiting confirmation of finance, hence why the property was still available. The owner said they would of been with you in around 20 minutes. Good luck with your property search.
★★★★★ 5/5
TrustpilotExcellent service warm and friendly staff
Yes fantastic with the pandemic it was a strange time but one individual of staff working there call Joy, went over and beyond to make sure that the actual exchange went through. Before everything was went to plan I was kept up-to-date throughout the initial sale. Any queries I had but answered swiftly.
Robert · 20 June 2020
Agent replied · 17 June 2024
Hi RobertThank you so much for your positive review and 5 stars ref Joy at our Darlington Office. I will personally thank Joy on your behalf for her excellent service .It has been a difficult time but hopefully we are now over the worst.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat friendly service when selling my elderly home , it fell through at the last minute but within a week it was sold again, and everything went smoothly
Great friendly service when selling my elderly parents home
Lisa · 10 October 2024
Agent replied · 17 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
★★★★★ 5/5
TrustpilotReally positive experience with…
Really positive experience with Robinson's Bishop Auckland. Sam looked after us as first time buyers and helped move the chain along to successful exchange and completion. Always responded to emails very promptly and we are very happy with our house purchase, thank you. Would not hesitate to recommend this branch to others.
Loug · 27 August 2020
Agent replied · 17 June 2024
Hi lougGreat review!!Thank you so much. Sam and the team at Bishop Auckland will be thrilled.RegardsSimon WrightDirector.
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