5/5
GoogleBrilliant dealings with CPH after transferring my rental property over, Accounts & Lettings made the whole process painless and we’re very efficient and helpful at every stage 👍 …
Trusted Agent profile · Scarborough
CPH Property Services Scarborough reviews
★★★★★
387 reviews across 3 platforms
19 St. Thomas Street, Scarborough, YO11 1DY
CPH Property Services's office in Scarborough, at 19 St. Thomas Street, is rated 4.7 out of 5 across 387 reviews on three platforms, including 302 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
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Awards
The Trusted Agent 2026 results for CPH Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
Google5/5
TrustpilotEfficient service from CPH very helpful…
Efficient service from CPH very helpful special thanks to Accounts & lettings for all your support.
1/5
FacebookAbsolutely appalling company. Left me homeless without a care in the world by telling me I’d been accepted on a house, me double and triple checking before handing my notice in at my current property. Then they ring 2 weeks before moving in date saying they ‘forgot to check my guarantor’ wouldn’t allow either of my guarantors and were not compassionate or sorry in any way. AVOID AT ALL COSTS
Agent replied · 29 October 2023
Hi Lacey. I am one of the directors at CPH and I am just writing in response to your review which I can assure you we do take very seriously. We strive to be the best in the business and it is very disappointing to hear that, in this case, something has obviously gone very wrong. I have had an initial meeting with the lettings team to discuss your review and in the first instance find out what went so wrong and how we can prevent this situation from happening again. I would appreciate a more detailed description explaining your side of events so I can find out exactly where the fault lies so please DM me with a more detailed description of your side of events or please e-mail me personally to phil@cphproperty.co.uk. I would really appreciate your response and once I have had chance to investigate I can assure you I will be in touch with a more formal response once I have had chance to review your comments. Regards Phil Fletcher
5/5
FacebookTori was very helpful and professional, and replied to messages straight away. Thank you tori
Agent replied · 29 October 2023
Hi Margaret, many thanks for the kind words and leaving us a review. I know Tori will be chuffed. RegardsPhil
5/5
TrustpilotI have used CPH for over 25 years and…
I have used CPH for over 25 years and have just sold my fifth property with them. Their service is always exceptional, with competitive fees and good communication. Whether you are buying or selling I would have no hesitation in recommending them.
5/5
GoogleI have used CPH for over 25 years and have just sold my fifth property with them. Their service is always exceptional, with competitive fees and good communication. Whether you are buying or selling I would have no hesitation in recommending them.
5/5
GoogleCouldn't reccomend CPH enough. Shannon was fantastic and so helpful. Thank you so much!
5/5
FacebookRecently sold a property with CPH. Very professional service and kept me fully informed at all times. Sale went through without a hitch in an amazing 4 weeks. Would definitely use CPH again in the future.
5/5
GoogleGreat experience selling our home with CPH, very efficient and kept us in the loop throughout - special thanks to Shannon for carrying out the viewings
5/5
GoogleShannon was so great at showing us the property, she really knows her stuff
5/5
GoogleProfessional service by a great team, always on the ball and moving things forward , they kept us fully informed on the progress of our sale and kept what can be a complicated process on track, they are always there to advise and inform and reply to any queries promptly.
Agent replied · 28 July 2023
Afternoon Phil Apologies for the delay in reply but thanks very much for leaving the great review. Pleased all went well and got the property sold for you. Let me know when you decide it’s time for a move yourself!! 👍🏼 Regards Phil and all at CPH
5/5
GoogleTori looked after our recent house sale and could not have been more helpful. She kept us informed at every point and we had a fast smooth sale. We will definitely use for any future sales.
5/5
GoogleSimply the best estate agents in the town, if you use any other agent you are making a mistake. Their expert staff make the very stressful task of moving house a great deal easier! I wish them every success for the future.
Agent replied · 28 July 2023
Hi Simon Thanks for taking the time to leave such a positive review. Pleased you were happy with the service you received and all went well with your sale and purchase. Wishing you and the family all the best in your new home. All the best Phil and all the team at CPH
5/5
GoogleEveryone that we dealt with at CPH were fantastic. The whole journey of selling our house was made easier through working with CPH, from arranging the initial valuation, organising viewings, speaking to staff in the office and to the actual completion of selling our property. Would highly recommend using CPH Property Services when selling a property in the Scarborough area.
Agent replied · 28 July 2023
Hi Katey Cheers for taking the time to leave a review. Pleased we had a good result and all the best in your new venture. Hope you are all settling in well to new surroundings. Hopefully see you all soon. Regards Phil
5/5
Google5/5 Excellent customer service and great communication. Emma ensured that our move and the service we received afterwards was top-quality and she really went the extra mile, could not fault any part of the process. The best letting agents I have dealt with in my adult life and I’ve had to move quite a lot over the years!PositiveResponsiveness, Professionalism
Agent replied · 28 July 2023
Hi Will, just a note to say thank you very much for taking the time to leave us a review, it means a lot. We're delighted to hear our Lettings Team have been so efficient and we wish you every happiness in your new home. All the very best, from all the team at CPH
5/5
GoogleWe found the whole process of selling our house with CPH highly professional. Dionne, who handled the sale, kept us informed during the whole process, and was truly great at communicating, offering sound advice and importantly, a calm mediator between us and the purchaser. We cannot recommend more highly CPH to sell your property. Many thanks to you all.
Agent replied · 28 July 2023
Hi Anne Many thanks for taking the time to review our business and for your positive comments. We pride ourselves on providing a great service with honest and excellent communication and I am pleased you found this the to be the case. The review really does help spread the good word, again many thanks. All the best From all at CPH
5/5
GoogleAmazing experience selling our property with CPH Property Services! Tori, Alex, and the team were great to work with. They were always super friendly, helpful, and made everything a breeze. Can't recommend them enough!
5/5
GoogleWhen I had my house valued I initially spoke with Beth who made sure that I had all the information I needed. Throughout the process she kept me informed and provided a swift turnaround with the evaluation.
Agent replied · 28 August 2023
Hi Laura, Just coming back to you to say thanks very much for taking the time to leave a review. I'm pleased you are happy with the service you have received from CPH so far and in particular Beth. All the best in whatever you decide to do. Regards Phil, Joe and all at CPH
5/5
FacebookJust wanted to say a big thank you from me and my family to everyone at CPH involved in selling our property. They were all so professional and friendly from the very beginning and remained so throughout. We were kept informed every step of the way and they always answered any questions we had. 5 stars
Agent replied · 29 October 2023
Hi Danielle, many thanks for choosing CPH to help sell your property. Really pleased you are happy with the service you have received from the team. Cheers for also leaving such a lovely review it means a lot to myself and the team and really does make it all worthwhile. All the best.Phil & all the team
5/5
TrustpilotCPH Lettings
Emma and Jon went above and beyond when switching over from another letting agent. Made the whole process easy and simple.
5/5
GoogleReally great service, thanks Alex particularly.
Agent replied · 28 July 2023
Hi Phil Many thanks for taking the time to leave us a positive review. Pleased we managed to find you a property and hope you are happy in your new property and I may see you down at the cricket with my lad. Regards Phil Fletcher and all at CPH
5/5
GoogleGreat service! I spoke with Jonny who was very knowledgeable and explained the letting options that were available to me clearly. He was polite and informative, taking the time to explain amenities in the local area.
Agent replied · 28 July 2023
Hi Tom Apologies for the delay in response but just coming back to you to thank you for taking the time to leave such a positive review for the service you have received from CPH and in particular Jonny. I know he will be pleased to receive your review and to know his time and effort is appreciated. All the best Phil, Joe and all at CPH
5/5
GoogleHad a great experience dealing with CPH when searching for my first home. Thanks to all the team and in particular, Tori. Who always gave good advice and helped me throughout the process. Highly recommend!
Agent replied · 28 August 2023
Hi James Thanks for taking the time to leave a review. I'm pleased you were happy with the service you received in particular from Tori. Wishing you all the best in your first new home. Regards Phil, Joe and all at CPH
5/5
GoogleGreat service - efficient and professional. Special thanks to Karolyn for all of her help in making the process seamless.
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Questions about CPH Property Services Scarborough
Has CPH Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: CPH Property Services, Scarborough won Trusted Agent.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. CPH Property Services Scarborough hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
