CPH Property Services Scarborough reviews

★★★★★ 5/5

Google

Contacted CPH only a couple of weeks ago when we found out just after Christmas we had to move from our home. Everyone has been so lovely in helping us during such a stressful and worrying time. A huge thank you to Emma at CPH in Scarborough for being so kind and helpful from day one! She has been amazing in helping us find a lovely new home for our daughter and worry alot less through the process. Me and my family are now looking forward to moving into our new home shorty 🏡😊 Can not recommend you enough to anyone in a similar situation!

Rach · 14 February 2026

★★★★★ 1/5

Google

My initial viewing on 10/10/2025 with Annie Bilton was great, and I raised numerous concerns about damages, stains, cleanliness, and overpowering smells in the property. I made it clear I would only proceed if these issues were resolved. Annie reassured me everything would be sorted before my move-in date of 01/11/2025. Excited to move in, I collected the keys from Jonny on 04/11/2025 and visited the property on 05/11/2025, only to find nothing had changed. Everything was exactly the same. The following morning, I contacted CPH and gave them until 11/11/2025 to fix the issues before escalating. I was then reassured again via email that everything would be done by 12/11/2025. I visited that evening and was once again disappointed nothing had been addressed. At this point, I felt completely misled. On 13/11/2025, I returned the keys to their front desk and have been in an ongoing battle to terminate the tenancy and recover the £1,507.69 I paid for a property I never moved into. Communication has been appalling I’ve had no reply for 3, 4 days and now have no choice but to involve my solicitor. Instead of admitting their mistakes and apologizing for misleading me twice, they’ve left me hanging, ignoring emails and likely picking things up after the weekend. This experience has severely impacted my wellbeing both mentally and physically. They tell you what you want to hear to get your money, then abandon you. Avoid at all costs daylight con artists.

Shaun · 14 December 2025

★★★★★ 5/5

Google

After our initial meeting with Alex, we felt confident that CPH was the right estate agent to represent our home. From the moment we engaged their services, the level of support and expertise we received was exceptional. Their clear and concise communication reassured us that they understood our needs. Tori, our dedicated negotiator, organised our property viewings and provided detailed background information on potential buyers. Viewings were scheduled to accommodate our availability and were conducted by various team members, allowing us to continue with our daily lives. After each viewing, Tori collected feedback to help us address any concerns or questions potential buyers had. Once we secured the sale of our home, CPH continued to provide excellent service and maintained open communication with our solicitors and the estate agents involved in our purchase. Selling and moving can often be a stressful experience, but with CPH by our side, we found the entire process easy and hassle-free. Each team member possesses a unique set of skills, and together, they form a formidable force. If you are considering selling your home or business, don’t hesitate to schedule a meeting with a member of their team. Their extensive knowledge and experience will provide you with a realistic valuation, and their care and attention to detail will ensure you make the right decision.

Julie · 14 July 2025

★★★★★ 1/5

Trustpilot

I am extremely unhappy about the way…

I am extremely unhappy about the way CPH handled the property sale. We were not informed about the fact that the seller took the property off the market nor the seller was not updated about our requests. Highly unprofessional behaviour by the agents we got in touch with. Not responsive to the emails sent and not bothering to listen to our concerns. Felt utterly unvalued as buyers. Please consider twice before buying a property marketed by CPH.

Viraj · 15 August 2026

★★★★★ 5/5

Google

My property in Old Town, Scarborough was easy to sell with a buyer being found on day one first viewing. Then the work started. The legal part of the sale took forever. Dione worked tirelessly on a daily basis to pull the whole sale together. Thank you.

Susan · 14 March 2026

★★★★★ 1/5

Trustpilot

Avoid at all costs

I rented a property managed by CPH for over two years. During that time I experienced a bedroom radiator that displayed a fault code for months and was never repaired, leaving the room at 2.4°C in January. Two windows were sealed shut by CPH’s own contractor, removing ventilation for over seven months. A chartered surveyor confirmed active water ingress through the roof. A leaking waste pipe affecting multiple flats was never repaired and still leaks into 3 flats. CPH confirmed in writing that the property’s EPC was inaccurate while simultaneously relying on it to serve a Section 21 notice.

Ashlea · 30 June 2026

★★★★★ 1/5

Trustpilot

Avoid. Rip-off company.

Oh how do I start with this lot. Absolute shambles. My mum just moved into her final home (in her 80s) and this lot who despite handing over a full set of keys to the property (as obviously requested) and saying any issues just get in touch DID NOT supply a front door key and an inside front door (the second door) key either. We queried it, told - sale completed, your problem. These so called properties experts also don’t know the difference between Electricity meters and Water meters so it begs the question how much they know about what they are involved in and specifically the properties. I wasn’t going to mention the fact the times Mum went into their office and they couldn’t locate her details and the amount of chasing Mum had to do as they couldn’t be bothered to keep her informed with any progress but hey the company has let our Mum down big time so why not I’ve said it. Brings a whole new level to ‘poor customer service’. Dreadful service. and To ALL the team, you’ll be old yourself one day. Stupid, lazy, incompetent and money grabbing.

Simon · 15 March 2025

★★★★★ 5/5

Google

My experience with CPH couldn’t be better! Everything from start to finish was spot on. Beth was a key part out our journey to buying our first home and we will forever be grateful. She was always polite, friendly and quick to respond to any questions. The follow up call to see how we’ve been getting on in our new home was gratefully appreciated too - we really genuinely feel like Beth went through the process with us. We’ll be recommending CPH without a doubt!

Aimeefosteer · 26 July 2023

★★★★★ 5/5

Google

5 Star review for CPH Property Services. From professional friendly viewings and finding us our property - the service we received from Dionne was exceptional. They go above and beyond with service with years of experience in the legalities of the whole process. Personal, professional and human - many thanks!

Sarah · 14 December 2025

★★★★★ 5/5

Google

We’ve used CPH several times over the years and they’re always excellent. They sold our flat sold in just 2 days! The sale took a lot longer due to the chain below, but Dionne was fantastic, relentlessly chasing queries and keeping us informed every step of the way. Highly recommended!

Sean · 14 December 2025

★★★★★ 5/5

Google

CPH recently sold 2 listed building properties for me, 1 within 3 weeks of marketing! They were good at following the process through each month, Dionne was especially excellent with communications with myself and between both solicitors until completion. Phil obtained some great prices for some very special properties.

Kevin · 14 November 2025

★★★★★ 5/5

Google

Dionne and the whole team have been amazing throughout selling my house.. Kept me informed, really efficient and they have made my house move smooth.. Massive thank you and I would recommend CPH to anyone looking to sell their property.. a brilliant Team Thanks Tan

Txx · 14 December 2025

★★★★★ 1/5

Trustpilot

Avoid CPH at all costs, they never take accountability and blame tenants for issues a landlord should be responsible for.

If you are looking to buy or sell a property, CPH Property Services will roll out the red carpet, mostly because there is a hefty commission check attached to it. However, the reality for tenants in their managed properties is entirely different, characterized by poor communication, a distinct lack of basic care, and management that routinely adopts a patronizing tone.

Mia · 25 August 2026

★★★★★ 5/5

Google

Best Estate Agent in Scarborough!! I sold my property and also purchased another property through CPH in July this year. Definitely the best and most professional estate agent in Scarborough, they provide a quality high end service from the start. Tori dealt with mine and my partners transactions, and she couldn't have done enough for us, we were always kept well informed throughout the entire process, and Tori was always happy to answer any questions or queries we had, and went out of her way to ensure a smooth transaction. Absolutely outstanding service from the whole of CPH and Tori is an absolute a credit to the company!! Thanks team CPH, me and my partner hope to deal with you again in the future! Sam & Holly x

Samuel · 18 October 2024

★★★★★ 5/5

Google

Perfect from start to finish a great service from the team at Cph a professional and friendly service excellent customer service it was great to see how the valuer (Garry) appreciated My property and showed great interest all of The staff in the office were extremely helpful and I must say a special mention to Kim for all of her hard work she certainly goes the extra mile and was a great help a big thank you Kim for all your effort and hard work it was very much appreciated well done Kim five star service a big thank you for a great service

Andy · 28 July 2022

★★★★★ 5/5

Google

Many thanks to you, Phil, Beth and Kim of CPH. We really appreciate the work that you’ve put into marketing and selling our family home, 12 Royal Avenue, South Cliff, Scarborough. From the very first meeting that our family had with Phil, you were always very professional and easy to work with, with wise advice about marketing the property, and then, as we moved into the process of selling it, your company was always very patient and careful in the way that you transmitted information about the situation and from buyers, ensuring that we were always very informed. I think we can all agree that this was a relatively complicated process, with you having to deal with the five owners, three of whom were in Australasia, and having an initial buyer pull out, but throughout this process , which lasted over a year, your team of Beth and Kim were always polite, helpful, well informed and patient. Many thanks again for a job well done! Dave Clark

Dave · 28 July 2022

★★★★★ 5/5

Google

We recently moved from the Fens to Scarborough. Our sale/ purchase was littered with problems & it was over 8 months by the time we actually moved. Through the whole process Kim at CPH was amazing, nothing was too much trouble & when I had questions she got back to me with the answers very quickly. Sometimes she was the only person involved with the move that made any sense & her friendly voice at the end of the phone kept me sane. Personally I’m not ever planning to move again… too much stress…but I would highly recommend Kim to anyone thinking of moving.

Julie · 28 July 2022

★★★★★ 5/5

Google

From start to finish CPH Scarborough has been great, I have been dealing with Jonny and Emma who have both been simply amazing efficient and professional. The whole process to rent a property was simple and really well organized. Jonny and Emma had all the answers for me and reacted very quickly when I have had an issue with the property. As a tenant, I can only recommend CPH. And if I was a home owner looking for tenants, I would like for my property to be in the good hands of Jonny and Emma.

Remi · 18 September 2024

★★★★★ 5/5

Google

Just sold a property with CPH and cannot fault them, they are very professional, you can get through to them on the phone and they return your calls, it’s surprising how many companies you can’t say that about these days. When the property was valued I was pleasantly surprised and a bit sceptical, however the property sold on the second day for the full asking price, Phil clearly knows his market. From marketing through to completion Dionne and her team were brilliant, many thanks.PositiveResponsiveness, Quality, Professionalism, Value

Chris · 27 August 2021

★★★★★ 5/5

Google

Woked with Dionne at CPH over a few months to get our house. Absolutely fantastic always ready to help finally got there thank you so much Dionne

Kevin · 14 February 2026

★★★★★ 5/5

Facebook

Thank you to Alex who sold my property within days and got me far more than I was expecting. He was in touch every step of the way but a massive big thanks to Kim, who helped me over a long very rocky road to helping me choose the right home for my family. From start to finish of the process she has been in touch most days, even when working from home she's been at my beckon call answering questions (lots) and chasing things up for me I will be forever grateful. Stay safe guys your doing a fab job. Bring on the keys tomorrow whoop whoop. Happy New home day xx

Sarah · 11 February 2021

★★★★★ 5/5

Google

Cannot recommend CPH enough. I have recently sold a property through them having had a property on the market with another agent who failed to find a buyer. I found the whole process with CPH a lot easier than with the last agent, I found the communication from start to finish fantastic and cannot recommend Alex and the team enough.

Julie · 21 July 2023

★★★★★ 5/5

Google

Me and my partner bought out first home through CPH. And Tori was nothing but helpful from the start, she actually put us to a mortage advisor which we would never of done ourselves to help with the process. She made it known that any question big or small would be no trouble to her.

Heather · 14 April 2025

★★★★★ 1/5

Google

Extremely disappointed with cph time and time again. Had issues contacted them about it they where rude and very unhelpful. Then we went to see a house. After the agent turning up late, she just sat in her car for 10 minutes while we were waiting outside the house freezing. Then was disgusted to find that they had used old pictures for the house. Was appalled at the state it was in when we got in. Looked nothing like the pictures. If thye had bothered to put up to date pictures we would have never have wasted our time with the hole. So thanks for wasting all of our time. Will never use cph again and recommend you do the same. Been through several estate agents in my time these are by far the worst about!

Syndicate333 · 28 July 2020