Trusted Agent profile · Scarborough

CPH Property Services Scarborough reviews

★★★★★ Excellent

384 reviews across 3 platforms

19 St. Thomas Street, Scarborough, YO11 1DY

CPH Property Services's office in Scarborough, at 19 St. Thomas Street, is rated 4.7 out of 5 across 384 reviews on three platforms, including 302 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

4.7 / 5

302

Reviews on Google

This office

Facebook logo

4.8 / 5

54

Reviews on Facebook

This office

Trustpilot logo

28

Reviews on Trustpilot

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for CPH Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Scarborough office, from every platform, shown as written. First names only.

5/5

Google

I bought a property through CPH and so glad I did. It was quite complicated at the end but Beth kept me informed all the way through and made it less stressful, knowing that she was in touch with us and helped us get there in the end. Great service, professional and friendly. Thanks so much. Liz.

Liz · 21 July 2023

Agent replied · 28 July 2023

Hi Liz Thanks very much for taking the time to leave a review of our business and the service you have received from Beth. It does really make the job worthwhile to know the hard work is appreciated. All the best in your new home. Phil, Joe and all the team at CPH

5/5

Facebook

Kim and Emma at CPH have been fantastic in helping me move into my new rental property. I have struggled to somewhere to rent in Scarborough for over a month during a relocation, and Emma was kind enough to show me around my current residence without a second thought, and I moved in not long after. Kim and Emma could not have been more helpful and genuine in making sure I got in as quickly as I could, and have been there to answer any of my questions throughout. I cannot recommend CPH highly enough!

William · 24 September 2019

Agent replied · 29 October 2023

Hi Mr Covelle,Many thanks for taking the time to leave a review. I’m pleased you were happy with the service you have received from the lettings team. I know they will be really pleased with the review. Its always nice to hear and makes all the hard work worthwhile.All the best in your new home. Best Regards From all at CPH

5/5

Google

Huge thanks to Dionne from CPH for the amazing job she has done for us in finding a new home. She kept us updated along our search if any new properties came onto the market, and made sure we saw them asap. Once she had found the one we went in to buy, she liaised with the vendor and all solicitors and went above and beyond to make sure we completed when we needed to, which meant we were able to get in before Christmas with time spare for a Christmas tree to be up. Many many thanks again. Would highly recommend using CPH but especially Dionne.

KW · 29 July 2019

Agent replied · 28 July 2023

Hi, Many thanks for taking the time to leave a review, it really does mean a lot. Pleased you are happy with the Dionne has dealt with your purchase. Wishing you all the best in your new home and have a great Christmas and New Year. Regards Phil Fletcher Residential Director

5/5

Google

Huge thanks to CPH and in particular Phil & Dionne. Service provided throughout the process was first class. Your customer interaction is second to none, you care about your clients and though that should be a basic offering across the industry sadly it isn’t. You provided genuine/honest support & feedback throughout the process no matter what issues were encountered and that was invaluable. We were in an extremely difficult situation but your professionalism ensured that all challenges throughout the purchasing process were handled in a calm & efficient manner. Without hesitation, I would recommend your services to others.

Gavin · 29 July 2018

Agent replied · 28 July 2023

Hi Gavin Many thanks for your kind word and review. Yes it was certainly not the easiest sale and circumstances but really pleased we all got there in the end. Wish you and the family all the best in your new home. Regards Phil & all the team @ CPH

5/5

Google

A bit of a belated review but now that things have settled down in our lovely new home I just wanted to thank Phil and all the team at CPH for their support, advice and professionalism in selling our house and helping us to buy our new home. You are all amazing and I can't thank you enough. You guys kept your cool when things were getting tough at the end while I was a stressed out mess (when there was no need to be as you all had it under control)!! I would definitely recommend you to family and friends in the future. Thank you all. Xx

Cassie · 29 July 2018

Agent replied · 28 July 2023

Hi Cassie Many thanks for the kind words, makes all the hard work feel worthwhile. Pleased things worked out well in the end and you are happy in your new home. From us all at CPH

5/5

Google

A big thank you to Joe and all the team at CPH for selling my house. All the staff were enthusiastic and professional and great to deal with. After deciding the time was right to sell I wanted it on the market as soon as possible. Joe came to see the house immediately and produced a superb brochure in record time! The team were excellent with organising viewings and dealing with offers and in the end we achieved a great price above the asking. Many thanks. Highly reccomended.

Nathan · 29 July 2018

Agent replied · 28 July 2023

Thanks for the review Nathan and pleased you were happy with the result. All the best with your new home 🏠 …

5/5

Google

My wife and I have just bought our first home with CPH and all staff were incredibly informative and supportive, particularly Beth! Beth couldn’t have done more to help, genuinely! She was more than happy to follow up from phone calls and get back to us when everything went through. 5* for Beth!

Arti · 26 July 2023

Agent replied · 28 July 2023

Hi Arti Thanks you very much for taking the time to leave a review of the service you have received from CPH and particularly Beth. I know she will be very happy with the review you have left and it really does make all the difference to know all the hard work has been appreciated. All the best in your new home. Phil, Joe and all the team at CPH

5/5

Google

Sincere thanks to the entire Sales Team, in particular Beth, for ensuring the sale of my duplex was a breeze. From Phil's initial visit through to completion it was first class service all the way. That all-important communication was outstanding, nothing was ever too much trouble and integrity and professionalism were never in doubt. THANK YOU!! I am beyond impressed and grateful.

Gloria · 1 September 2022

Agent replied · 28 July 2023

Hi Gloria, thanks for leaving such a lovely review. Really pleased we managed to achieve such a great result on the sale of your property. It’s always nice to hear positive comments and feedback. All the best in your new home. K Regards Phil Beth and at the team at CPH

5/5

Facebook

We would highly recommend CPH property services. Their professionalism and excellent communication is second to none. I would like to mention Kim who helped us to move the whole process along by liasing between our buyers and other parties in the chain. Kim was extremely speedy with replies to our questions and guided us along the way...in some ways doing the work of our solicitor at times. Thankyou so much!!!

Rachael · 5 February 2021

Agent replied · 29 October 2023

Hi RachaelThanks very much for leaving such a lovely review. Moving at the best of times is difficult even more so at the moment so I am please you have been happy with after sales service you have received. I know Kim will be pleased. All the best in your new home and thanks again for the review.

5/5

Google

We couldn't have picked a better estate agent for the sale of my mums house. They were extremely helpful and professional, especially Dionne who was with mum and me from start to finish in a very difficult time after my dad passed away. I would highly recommend CPH

Mandy · 7 August 2023

Agent replied · 28 August 2023

Hi Mandy Thanks very much for taking the time to leave such a lovely review. Im pleased you have been happy with the service you have received from CPH and in particular Dionne. Always nice to hear that the hardwork is appreciated. All the best Phil, Joe and all at CPH

5/5

Google

Fantastic experience throughout. Phil was extremely knowledgeable when preparing our property for market, offering invaluable advice that really benefitted the sale. Beth couldn’t have been more helpful throughout the entire process, communicating with us at every stage, super-promptly, which really helped to move things along. Highly recommended.

Neil · 14 August 2023

Agent replied · 28 August 2023

Hi Neil Thanks muchly for the kind words and review. Pleased everything went well and you were happy with the service you have had with CPH. KR Phil, Joe and all at CPH

5/5

Google

We chose CPH to sell our property. The best decision we made. Dionne and the team were super efficient and professional from beginning to end. We have no hesitation in recommending them.

James · 14 August 2025

1/5

Trustpilot

Using AI for properties

Using AI for properties. We just want to see the ACTUAL pictures of what were buying not some AI trash of what it could look like. Deceiving, misleading and shady practices. Complete waste of my time will never use cph again. PATHETIC!

Jay · 2 July 2026

5/5

Google

I rarely write reviews, but felt compelled to on this occasion, as the service we have received has been outstanding. No detail was left to chance and in particular Dionne kept us informed every step of the way. I wouldn’t hesitate to use CPH again.

Denise · 21 July 2023

Agent replied · 28 July 2023

Morning Denise, Just coming back to you to say thanks very much for taking the time to leave a review for the service you have received from CPH and in particular Dionne who I know always goes above and beyond for our client so it's always nice to hear the service has been appreciated. All the best Phil, Joe and all the team at CPH

5/5

Google

I have dealt with CPH Property Services on a couple of occasions now and have found Joe Walker an absolute gem. He's very professional, friendly, efficient and trustworthy individual. Can highly recommend him and CPH for any lettings or property transactions. Thank you Joe for all of your help over the last couple of years.

Emily · 28 July 2022

Agent replied · 28 July 2023

Hi Emily Many thanks for the review. All the best for the future. Phil, Joe and all at CPH

5/5

Google

Excellent communication. Very helpful re local area Easy to make a booking and arrange viewing lots of follow up communication phone calls and emails. As a first time buyer I was more than happy with the service I received. On this occasion we didn't offer and will be looking to use their services again

Karl · 24 March 2026

5/5

Google

We have used both residential and commercial services in the past so didn't hesitate to use them again for our commercial sale. We are really grateful for all of the teams hard work but special mention to Dionne who has been outstanding in the link between our buyers and us / solicitors and pushed things along when needed. Thank you!

Donna · 20 June 2024

5/5

Google

I have recently been dealing with the finance department and would like to thank Karolyn for supplying the detailed information I required for the property. All my dealings with all departments have always been friendly and very helpful. Fab team, well done.

Georgia · 21 July 2023

Agent replied · 28 July 2023

Hi Georgia, Many thanks for taking the time to leave such a positive review of the service you have received from CPH in particular Karolyn who has kept you updated with the financial situation on your investment. I know Karolyn will be pleased and it really does make all the hardwork worthwhile. Muchly appreciated. All the best from Phil, Joe and all the team at CPH

5/5

Google

I have recently been dealing with Tori with some land. She is an asset to the company. Always helpful in answering any questions and made the process very smooth. Highly recommend Tori and CPH for land opportunities!

Riccardo · 14 April 2025

5/5

Google

Throughout the purchase of a property on the market with CPH I have been in contact with Dionne. She has been superb in moving the process along, keeping me updated all the way. She has responded to any queries promptly and has resolved any issues that have arisen. I have been very satisfied with the service she has provided.

Dawn · 14 December 2025

5/5

Google

James was lovely to deal with for our house purchase after he took over our file and made a very stressful time (in the end) a nice experience. He was on the ball, friendly and attentive when I got in touch. Lovely customer service. Thanks James! Steph

Stephanie · 28 July 2022

Agent replied · 28 July 2023

Hi Stephanie, Many thanks for taking the time to leave a review. It has been very difficult of late to keep on top of things with the market being so busy so nice to hear you have been happy you have received from CPH and in particular James. He will be pleased. All the best in your new home. From all at CPH

5/5

Google

Just like to say that I have just moved into a property that CPH were dealing with.I have just completed the purchase and the company and especially Kim were unbelievably helpful in getting the house move completed.l found that there was always someone to get hold of for updates.Thank you so much.PositiveResponsiveness, Professionalism

Pete · 27 August 2021

Agent replied · 28 July 2023

Hi Pete Just wanted to come back to you to wish you all the best in your new home, from myself and all the team at CPH. Also many thanks for taking the time to leave a review for the experience you have had. It has been difficult working conditions at the moment from our end so I'm really pleased to hear that you have been happy with your experience. Always nice to hear. Thanks again and all the best. Regards Phil and the team.

5/5

Google

Recently bought through CPH on Holbeck, Great service from CPH, Shannon was amazing on the viewing got the sale through so quick, thank you CPH!! I’d give more than 5 stars if I could!

Ross · 23 July 2023

Agent replied · 28 July 2023

Hi Ross Thanks for taking the time to leave a review for the service you have received from CPH and in particular Shannon when you have been viewing houses. Hope all goes well in you new abode. Phil, Joe and all at CPH

5/5

Google

Big Thanks to Joe, Dionne and the rest of the team at CPH for helping us to sell our property. Always professional and very friendly, very knowledgeable and made our whole experience feel very well handled by a team that cares. Would highly recommend.

Gareth · 28 July 2022

Agent replied · 28 July 2023

Hi Gareth Many thanks for taking the time to review our business and to entrust us with selling your Hotel. Pleased all went well and you were happy with the service you received. All the best to you and your family with your future plans. Regards Phil, Joe and all the team at CPH

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Questions about CPH Property Services Scarborough

Has CPH Property Services won any awards?

Yes. In The Trusted Agent 2026 awards: CPH Property Services, Scarborough won Trusted Agent.

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