Trusted Agent profile · Sawbridgeworth
★★★★★
131 reviews across 1 platform
25 Bell Street, Sawbridgeworth, CM21 9AR
Mackay Bespoke's office in Sawbridgeworth, at 25 Bell Street, is rated 4.8 out of 5 across 131 reviews on 1 platform, including 131 Google reviews rated 4.8.
Every review we hold for the Sawbridgeworth office, from every platform, shown as written. First names only.
5/5
GoogleRecently started renting with Mackay due to problems with previous Landlord. Mackay knew about this situation and what we had been through and were nothing short of brilliant. From start to finish of the process we were very well looked after and still are! If you are looking to Rent/Buy/Sell i would highly recommend
Thats lovely to hear. It's been a pleasure working with you.
4/5
Googlei was shown round a house in Bishops Stortford By a very nice young Man called Michael Brett,the house unfortunately wasn't for me but i would use Mackay again because of young Michael who i think was all that a good estate agent should be (honest & very Knowledgeable both good traits )
Thank you so much for the nice comments.
1/5
GoogleMonday 8th June 2020 it took lots of phone calls with lots of messages being left just to arrange a second viewing. The viewing then took place on the Wednesday 10th June. While on the viewing we decided to make an offer in which we were told would be refused but never the less the agent would get back to us with feedback. Well on Friday, we called for a responses to our offer and can you believe we were told somebody would get back to us !! Nearly a week later and still no feedback or response to our offer. Very unprofessional as these agency is and are instructed to sell properties for their vendors. I understand that we are in the middle of a pandemic but come on whether you’re working from home or in an office a phone call takes seconds. No excuse for the lack of professionalism.NegativeProfessionalism
5/5
GoogleFantastic service from Gill and Rachel throughout our onboarding to renting a house. The team were faultlessly helpful, polite and cheerful on every phone call/email exchange, and we have found a lovely place to help our transition out of the big smoke. Thank you ladies!
Hi Clare, Thank you for leaving us a review! It was a pleasure helping you move to your new home.
5/5
GoogleMackays are a cut above the rest, They put 110% into their marketing and are always looking for the next technology in estate agency , staff are dedicated and extremely helpful. We have sold three properties with the team and will definitely sell the next with them when we are ready.
5/5
GoogleAlison is very helpful when going through purchasing a property, she always comes back to me and puts my mind at ease.
5/5
GoogleOur lovely estate agent Rachel and her manager Gill helped me, my partner and our daughter find a beautiful first home. Everyone at Mackay is so helpful and really goes the extra mile to make sure you’re happy, best estate agency!
Thank you so much. We are always striving to improve our service and want our customer experience to impress. Hope we can help you on more home moves in the future
5/5
GoogleBeen renting with Mackay for just over 2 years now and cannot fault them one bit. Rachel and Gill are always happy to help you from start to finish and continue to help even after tenancy is in full swing.
Hi Robbie, Thank you for your kind words. It was a pleasure helping you.
5/5
GoogleFantastic Estate Agents. They were professional, helpful aswel as being kind and compassionate. I would highly recommend this company. I would particularly like to highlight Karen and Gill who we dealt with who are just amazing people. Thank you. Jules and Donna :)
Thank you for your feedback - we all wish you all the best
5/5
GoogleAdam sold a house for me in Stansted. He acted professionally and diligently throughout and kept me regularly informed of potential interest in the property, whilst also achieving full asking price in a tough market. Would highly recommend!
Thank you Stuart. It was a pleasure acting for you and your family.
5/5
GoogleWe have been using Mackay's for a few years now to manage our rental house in Bishops Stortford. The team are helpful and accommodating and a pleasure to deal with. Without doubt I give them 5 stars.
Hi Brigette, Thank you so much for the review, we're glad you're happy with our service!
5/5
GoogleWas a tenant of Mackays for 2 years. Had a few issues along the way but they were dealt with very quickly. Rachael and Gill are both really friendly, lovely to deal with and very helpful.
Thank you for you review.
5/5
GoogleMackay went above and beyond to help us move. They took all my stresses away completely which I was hugely grateful for being pregnant at the time. They answered any questions I had and chased everything. THE best agents around. So friendly, personable and so genuine. Recommend to anyone wanting to buy or sell.
5/5
GoogleVery happy to leave a glowing review of the team at MacKay. Very professional, helpful and friendly. Everything we asked was actioned very quickly and the move went very smoothly because of this. 5 Star service!
Thank you for the feedback.
5/5
GoogleA very friendly and professional service, from all the staff especially from Rachel in the lettings dept. An excellent estate agent who always try to put their clients first. Would highly recommend
Thank you Jamie. You have always been a great pleasure to deal with. From Adam and the team
5/5
GoogleVery happy to leave a glowing review of the team at MacKay. Very professional, helpful and friendly. Everything we asked was actioned very quickly and the move went very smoothly because of this. 5 Star service!
Thank you for the feedback.
5/5
GoogleMackay have managed my property for over 10 years in Bishop’s Stortford. They are professional with good communication. Always helpful when issues arise. Market for new tenants has always been successful
Thank you for the review Andy. It's a pleasure working with you!
5/5
GoogleMackays are a great Agent the presentation of our property was first class. If you are lucky enough to get Ollie or Michael as your Agent you will not be disappointed. They are punctual smart well spoken and considerate at all times. They put every effort possible into selling our property and the communication with us was exceptional. Thoroughly recommend
5/5
GoogleI’ve had numerous dealings with Mackays and find their service to be fantastic Rachel who works in the Lettings department is especially helpful Definitely a 5 ⭐️
Thank you for the review Darren. You have always been a pleasure to deal with also.
5/5
GoogleTrustworthy, easy, straightforward agents to help us manage our rental without unnecessary stress.
Many thanks for your 5 star review
5/5
GoogleI have just recently completed on my first house sale through Mackay - they made the process simple and clear, had great local knowledge, and were always on hand to answer questions and recommend good value, local options for things like …
1/5
GoogleNot good service at all. I will never recommend these agents.NegativeQuality, Professionalism
I am so sorry you feel this way. However I dont believe you have had contact with our company. I would like to invite your to send me your thoughts directly to me the director at adam@mackayproperty.co.uk, I would love to discuss your views and arrange a call. Like I said my team and I cant relay having any contact with you. However if you have ill be happy to hear from you. If not, please do not post fake reviews.
5/5
GoogleI have had dealings with several estate agents and Mackays are streets ahead both on their sales And marketing teams. They’re responsive to calls/messages throughout the processes, And a lovely friendly team.
5/5
GoogleReally pleased with the service from Tracy at Mackays. We were looking to Purchase and had dealt with many agents over the 5 months. We found Tracey direct talking and kept communication flowing which we really appreciated. Dealing …
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