Paul Dubberley Estate Agents West Bromwich reviews in Sandwell

★★★★★ 1/5

Google

Westbromwoch bramch .Landlords beware the most unprofessional people I have ever had the displeasure to come across,lie and excuses again and again, tenant left on the 18th of Sept 2017 and as I write this are still waiting for the deposit back? Total incompetence in all areas, to put it bluntly they simply lie there way through any situation time and time again BEWARE

Chris · 26 October 2018

★★★★★ 5/5

Google

Leon was a gentleman through out the time working with me. His honesty professionalism was fantastic. Although we had some moments he's a credit to the company and would recommend him to anyone. Thank you Leon your a great help and support.

Joe · 25 October 2020

★★★★★ 1/5

Trustpilot

Atrocious Customer Service.

Atrocious Customer Service. Sadly, it seems my experience of Paul Dubberley echoes the other review on this site. I initially contacted Paul Dubberley six weeks ago as I had seen a property advertised with them I was interested in. My wife and I went to the office and made an appointment for two weeks ago. We arrived for the appointment only to be told that the appointment wasn't a 'real appointment' as it hadn't been confirmed and the relevant person was finishing early on that day, so, an appointment was made for to-day (11/6/22). In the interim, my wife and I decided not to go ahead with Paul Dubberley (I think it is understandable that we have concerns after the initial experience). I have tried to call the office three times this morning and the call has just rung out, so, I have no idea whether anyone is even in the office to-day. When we were last in the office, the property we were interested in was pictured in the window under the caption 'New Instructions', when we enquired about this, we were informed that the 'Vendor had accepted an offer' and this happened 'in the last few minutes. Although this may have happened, I think we should put this against a reality check. Finally, I found out about Paul Dubberley the government's website; I am not sure if Paul Dubberley have a government contract, but, I would hope for a higher standard of due diligence from the government.

Corp2jonesa · 11 June 2022

★★★★★ 5/5

Google

We found the company to be very professional and quick to respond to any enquiries and would like to thank Leon in the way he has responded and kept us up to date he his a credit to the companyPositiveProfessionalism

Jayne · 25 October 2020

★★★★★ 5/5

Google

Great help from Jack and the team in the help they gave on my first property purchase, all the way through from the initial viewing to receiving the keys on completion. Highly recommended.PositiveResponsiveness, Quality, Professionalism

Max · 25 October 2021

★★★★★ 5/5

Google

Found our flat via Paul Dubberley with the help of Penny Hipkins. Could not recommend more, made the process as quick and easy as possible for us. Thank you, Penny!

Poppy · 25 October 2023

★★★★★ 5/5

Google

From the very start Jaime was very polite and helpful when viewing a property to rent. Any questions or issues i had she resolved quickly. Great service i would definitly use again.PositiveResponsiveness, Professionalism

Richard · 25 October 2021

★★★★★ 5/5

Google

This was my first house sale and due to the circumstances surrounding it I knew it was going to be a difficult and sometimes frustrating sale. The team at Paul Dubberley’s West Bromwich handled everything with great professionalism, were always upfront and very helpful despite the many hold ups and sometimes unforeseen obstructions (not there’s or my own fault). They were always responsive to calls, messages and emails in quick time and very friendly. I would definitely say that they made a really difficult situation for me a lot easier than it could have been and would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism

Cliff · 25 October 2021

★★★★★ 5/5

Google

I have used Paul Dubberly in the past and I am so glad I used them again to rent out my property. The service and professionalism I received from Jamie who works at the West Bromwich branch has been outstanding. I have been updated by her every step of the way. Any issues that I had during the process was resolved quickly and professionally by her. She has responded to all my calls and emails promptly and I could not have asked for a better service from her. I have also worked with her colleague Mitchell who works at the Bliston branch. He has also provided me with the same professional service as Jamie. Nothing was to much for both of them and they both went above and beyond. They work great as a team and I would highly recommend that anyone looking to have there properly rented to use Paul Dubberly and hopefully have the pleasure of working with these two great individuals. Keep up the good work.

Indy · 25 October 2021

★★★★★ 5/5

Google

I have nothing but praise for Leon at Paul Dubberley. I have used them twice and both occasions kept me up to date with progress regarding the move. Any issues that came up were dealt with professionally. I relocated from London and with the first property I had (not via Paul Dubberley) there was issue that could not be resolved and it was extremely frustrating. So I was very cautious about any estate agent I next dealt with. I can honestly say that Leon helped to restore my trust. I would not hesitate to recommend and when I am ready for my next move, hopefully not for a whole yet, they will be my first choice.PositiveResponsiveness, Quality, Professionalism, Value

Nes · 25 October 2021

★★★★★ 1/5

Google

Abbie had bad personal hygiene. She had a distinctive smell coming from her, I could not concentrate due to the strong smell of fish and body odour. Unprofessional

Ygdar · 25 October 2023

★★★★★ 5/5

Google

Vicky and Leon were great at helping me through a difficult time and getting me into my bungalow. We hit a few problems along the way and each time they offered a solution. Thank Guys!

Andrea · 25 October 2020

★★★★★ 5/5

Google

Bindy the branch manager, absolute gentleman to deal with. Went through everything in detail on our valuation. From start to finish everything was dealt with professionally!!

Gub · 25 October 2023

★★★★★ 5/5

Google

Penny was wonderful and helpful throughout the letting

Anthony · 25 October 2023

★★★★★ 1/5

Trustpilot

WOST COMPANY EVER

WOST COMPANY EVER! I have been calling them countless times to view some properties and they tell us the property is already sold (strangely some of the properties are already sold when its been just posted) or there are no viewing available. After few days when we have to call back (because they don't bother calling you back when the viewing are available) they tell us that the house has been sold! Some of the staff is very arrogant and have no manners to speak to their customers, its like they hate when someone calls them to book a viewing, like I am sorry but you chose to work here! i even had times when they don't pick up the call on purpose because they recognise m phone number. So I have to continuously call them so they pick up my call. As well, they show the good properties to the people they prefer, which is unfair and injustice for other people. AVOID THEM !

Amndeep · 19 October 2020

★★★★★ 5/5

Google

Manisha knows her job very well.. good advice very knowledgeable.. can't fault anything

Jason · 27 April 2024

★★★★★ 5/5

Google

I had a nice experience from start to finish. Words failed me to describe my amazing and angelic Penny Hipkins, she made me smile at every contact till I got my keys being my dedicated letting admin. Kudos to the supportive team members for the wow experience. I will remain with Paul Dubberley Estate Agents for all my property transactions. Thank you all. Abimbola

Abimbola · 25 October 2022

★★★★★ 5/5

Google

I have been given the greatest Christmas present ever by not only the wonderful service and assistance but the level of hardwork they made such a daunting process seem easy and straightforward I am more than grateful to paul dubbeley Estate agents and especially to Jamie Duffy she Is a miracle worker she really worked her magic thank you so very much fantastic company and I would recommend every single time THANKYOU!!PositiveResponsiveness, Quality, Professionalism, Value

D'andre · 12 January 2021

★★★★★ 5/5

Google

We had to find somewhere to move to after our landlord put the house on the market , we contacted the team and were put in contact with penny, who from start to end was brilliant. Any questions we had she answered and nothing was too much trouble!

Georgia · 25 October 2023

★★★★★ 5/5

Google

I appreciate Paul Dubberley your efforts to ensure my house process moves smoothly.

Ugbor · 29 November 2023

★★★★★ 1/5

Google

Please do not deal with this agent they are a complete waste of time. We dealt with the agent called pindi/bindi and he was about as useful as a bag of carrots. Was always on annual leave, would never return phone calls, apparently accepted our offer on a property then sold it to someone else !!! Please find another estate agent or you will regret it.

Gaurav · 25 October 2021

★★★★★ 5/5

Google

Have only been under tenancy with Paul Dubberley for a few months, but so far I can’t fault the service. Our move was quick and efficient, the staff were really helpful and always available for a chat over the phone whenever we had questions about our move. In particular, Dom from the West Bromwich branch was an absolute star throughout the process. Would recommend Paul Dubberley in the future.

Fran · 26 October 2019

★★★★★ 5/5

Google

Mr.Leon Eversley is a great helpful men I ever met. Thanks for 5 start services & QualityPositiveQuality

K.Jangid · 25 October 2020

★★★★★ 5/5

Google

Best Estate Agents. Special Thanks to Leon who helped us lot.PositiveResponsiveness, Quality, Professionalism, Value

Gurjit · 12 January 2021