Paul Dubberley Estate Agents West Bromwich reviews

★★★★★ 5/5

Google

Ethan was absolutely brilliant from start to finish. He made both the selling and buying process incredibly easy, kept everything moving and was always on hand to help. Communication was clear, proactive and honest throughout. Couldn’t have asked for better support and genuinely made a stressful process feel manageable. Would highly recommend.

Tarandeep · 7 January 2026

★★★★★ 5/5

Google

We are extremely grateful for Kully’s support and hard work throughout our mortgage process. She was professional, patient, and always went the extra mile, keeping us informed and guiding us every step of the way. Thanks to Kully's dedication, we secured our mortgage and highly recommend her!

Sukh · 10 December 2025

★★★★★ 5/5

Google

George has been ever so helpful. Everytime I call the branch he makes sure that whatever it is Iam calling about is dealt with. He is very professional and honest in every situation. Such a helpful member of staff, he definitely represents Paul Dubberley in the best way possible. Thank you for all your help George!

Madina · 8 September 2025

★★★★★ 5/5

Google

Amazing, all thanks to Kully, we are first time buyers, she has made the process so smooth, she was so friendly and welcoming she answered all our queries, tbf we didn't really have much questions, she explained all the process in such detail. Highly recommend seeing her as advisor if you have option of selection. I definitely would

Zulfiqar · 8 July 2025

★★★★★ 1/5

Google

Honestly the worst service I have ever seen in a housing agency. There is only one solution to this and is to get rid of the young staff, they are untrained and absolutely lazy. They promise calls and never call back. The main 2 lads are Ethan and Lee, I don’t know how they got this job but honestly I cant believe how slow and useless they are. You try to book a viewing with them they are late, you ask them to call you and they never. So many times I was told I will get a callback and not even one. Lee that rude child that needs to go back to primary school is so unprofessional. I asked him over the phone about a mortgage and he rudely replies “How am I meant to know”. Seriously! An agency that has not trained their staff whatsover. Ethan on the other hand isnt rude but just extremely lazy. PLEASE AVOID! DONT SELL OR RENT YOUR PROPERTY IN THIS BRANCH, THEY ARE A BUNCH OF LIARS AND SCAMMERS. If you arent a property investor they will use and abuse you. TRUST ME

Reddit · 25 August 2024

★★★★★ 1/5

Google

Awful awful awful !!!! Be careful guys the agency is literally a fraud! Worst rental experience ever, I rented on February a flat in metro court High street West Bromwich and before I sign the contract I told the letting advisor Elisha that Am not renting the flat with a faulty lift noting that I live in the highest floor, she said that it’s been only few days since it stopped working and it will be fixed within your moving dates… moved in and the building was in awful state broken lift strong smell, not clean at all. The worst part is I spoke to my neighbour who lived in the building for 2 years and she said the lift wasn’t working since she moved in and that was a shock for me. My partner is disabled and suffering with the day to day life I decided to look for another property. Emailed them explaining the situation and the misleading they said that they can’t cancel and a 2 months notice is needed and I need to pay rent for. I decided to take a solicitor and speak to trading standards about it so currently in the process to build a case against them. And a final note to James, I am leaving this 01/07 and you will get nothing from my part. Enough is enough!!

Hamza · 26 July 2024

★★★★★ 5/5

Google

Having just completed my third purchase with Paul Dubberley West Bromwich since 2017 I can honestly say the service just gets better and better. The staff have been amazing and have gone over and beyond to make sure the transaction has gone as smoothly as possible. Bindy the manager who I met in person to submit my offer with has been very professional throughout the purchase. Ethan was present whilst I viewed the property and he was very knowledgeable and patient. Manisha arranged the mortgage very swiftly, her communication was superb and responded to any questions I had promptly. She was always happy to help and her experience gave me the confidence that she will get me the best mortgage deal available. Overall a fantastic service provided by the team without any buying pressure. I highly recommend Paul Dubberley West Bromwich to anyone that is looking to buy, sell or let a property. Sham Hoque

Sham · 26 July 2024

★★★★★ 1/5

Google

Awful service, we booked in a house valuation , where we got a confirmation they will be attending in writing and no one attended on the day. No notification of them not attending or cancelling. so when it had gone 15mins of them being late , we rang the office and the man i spoke to Bindy (apparently the manager),had no remorse and instead said as no one answered the phone on the day that we were not going travel all the way from west brom to hockley incase no one was home. My argument is that if the customer has not cancelled then the estate agent should assume the valuation is still continuing and not making up their own mind on whether we will be home or not. This is very unprofessional and i will not be using this estate agent for any services again, the attitude stinks.

S · 26 June 2024

★★★★★ 5/5

Google

As first-time buyers, we were nervous about the mortgage process, but Manisha made everything so easy to understand. The team was incredibly patient, answered all our questions, and guided us every step of the way. Thanks to their support, we secured a good rate and felt confident throughout. Highly recommend for anyone new to home buying !

Rohan · 11 May 2025

★★★★★ 5/5

Google

Moving to the area and in need of finding a property to move into. Ethan, Lee, and Bindy were all fantastic; showing me around a number of prospective properties, in short order. Transparent guidance on the risks and pitfalls of property sales that remain on open-market. Resulting in me purchasing a lovely little property, which I am delighted with, in just a couple of months. Thank you so much!

Ivan · 18 November 2024

★★★★★ 1/5

Trustpilot

Avoid - unreliable unprofessional make arrangements to call then do no

I received two phone calls, 01902 920237 on 27 August 2026, the first one at 10:01, the second one at 11:06. They wanted to poach me from leaving the estate agents I am currently with and put my house on the sales market with them. A bit on the impudent side. The man who phoned me the second time, he was different to the first man, then said he would phone me back in 10 minutes, regarding getting a valuation on the house in which I live. He did NOT. He also arranged a phone back the following day, today 28 August 2026 at 2.15 pm in connection with the property that was already for sale. Again nobody phoned me back. This company is absolutely useless, they make empty promises about getting back to customer but NEVER do. Go to another estate agents who will keep their word because this one does NOT. It is their loss as I will NOT be doing business with them now or in the future with regards the sale of my home plus my other rental properties. If I am told someone will phone me back, then that is what I expect. This is a reflection of their appalling, dreadful service. AVOID.

Carol · 28 August 2026

★★★★★ 5/5

Google

After multiple recommendations, I decided to use Manisha as my mortgage broker and I was not dissapointed. Although speaking to multiple ‘cheaper’ options, i quickly realised you are paying for quality, experience, honesty and fantastic communication with Manisha. She was able to work her magic and turnaround the mortgage process in no time at all. Truly a legend. Pay the price and use someone who will make it easy for you. Highly recommend. 5 STARS. Also a special mention to Ashleigh and Jack who are also both really professional and very welcoming - no pushy sales tactics here. Great branch!

Mohammed · 28 March 2024

★★★★★ 1/5

Google

I made seven phone calls within one day to book a property viewing. However, when I was almost arriving at the station on the train from London to Birmingham, they called to cancel the property viewing. The service attitude was extremely poor. The staff members promised to send me a confirmation text message several times but didn't do it, and they also didn't send me the email regarding the accommodation reservation as they had said. Their employees seem to completely not care whether we will rent the house or not. There are too many serious problems with the management of this company. Be careful with them.

Zuer · 10 December 2025

★★★★★ 5/5

Google

I want to thanks Olivia for her amazing customer service couldn’t ask for anything better. She is always professional, Olivia demonstrated a deep understanding of my needs, and her professionalism and dedication were evident in every interaction. Kind regards AD

Aa · 8 September 2025

★★★★★ 1/5

Google

Could not be more critical of this agency. After six months, the only buyer they introduced has now fallen through, and it was entirely preventable. We were told over four months ago that the buyer’s finance had been approved and verified. Today, the buyer’s solicitor confirms the mortgage is still not in place. That says everything about this agent’s lack of diligence. Paul Dubberley have failed in every aspect, no communication, no follow-up, and no support for either buyer or seller. Dozens of emails went unanswered. When we tried to escalate, management brushed us off, hiding behind “award-winning” slogans instead of fixing real issues. This experience has been utterly disheartening. Zero service, zero accountability, and zero care for clients. Would strongly advise sellers to look elsewhere for genuine professionalism. In reality, they’ve shown no integrity, no professionalism, and no accountability. I’ve dealt with many agents over the years, this has been by far the worst experience. MW ( West Bromwich Sale)

Mark · 10 November 2025

★★★★★ 5/5

Google

Excellent service from Paul Dubberley Team, especially Elisha and Chelsea. Communication was very good throughout in finding me the right tenant. Also they found suitable workmen to complete jobs at the property, which saved me time. Elisha and Chelsea made the process pleasant and stressfree. Thank you to all involved. I would highly recommend Paul Dubberley Letting Agents West Bromwich to anyone looking to let out their property. Rhonda Bird

Rhonda · 27 May 2024

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ 5-Star Lettings Review for Paul Dubberley Lettings I had an amazing experience renting my property with Paul Dubberley, thanks to Elisha and Chelsea! From start to finish, they made the whole process smooth and stress-free. Elisha, as the Lettings Manager, was incredibly professional, responsive, and always ready to help with any queries. She ensured everything was handled efficiently and kept me updated every step of the way. Chelsea, the Senior Lettings Negotiator, was equally fantastic. She was friendly, knowledgeable, and made sure I found the perfect property that met all my needs. Her communication was excellent, and she went above and beyond to make the move-in process seamless. I highly recommend Elisha, Chelsea, and the entire team at Paul Dubberley. If you’re looking for a stress-free lettings experience with true professionals, this is the team to trust! Thank you both for your outstanding service!

Connor · 24 March 2025

★★★★★ 5/5

Google

Being a first time buyer I had no idea where to start, team Paul Dubberley helped me, special shout out to Manisha Beghal. She explained all the options for mortgage, handled all the paper work and also helped me for solicitors.I would advise all first time buyers to choose manisha for her excellent services. Five stars from us.

Nosheen · 4 November 2024

★★★★★ 5/5

Google

What an experience with this company. Elisha what a star. She went above and beyond to help my wife and I with a house we are letting. Kept us informed about everything. There aren't enough stars on this review, if there were they would all be ticked. I would highly recommend this company and especially Elisha. I would also like to mention Aaron aswell, very friendly person. Thankyou again Elisha

Ian · 29 December 2023

★★★★★ 5/5

Google

I couldn't have asked for any better service from George while looking at my new home 🤞. Professional, friendly and honest approach. Thank you George. …

Anne · 8 September 2025

★★★★★ 5/5

Google

We recently started renting a property through Paul Dubberley, we couldn’t have asked for a better experience! Chelsea Ullman was absolutely brilliant any questions we had she had the answers, every thing was explained perfectly! She is an absolute credit to the business! If I could give more than 5 stars I would!

Alex · 26 July 2024

★★★★★ 5/5

Google

I’ve recently started my first mortgage application and honestly couldn’t ask for a better broker than Manisha. The whole process has been very swift, smooth and above all STRESS free. Manisha has handled everything so well in such a short space of time. If you’re looking to buy your first or second home then Manisha is definitely the lady you want to speak to! Highly recommend!

JK · 25 October 2023

★★★★★ 5/5

Google

Without geroge clearly guiding us through a lot of the process we wouldn't be where we are today! I highly recommend him. He is a very kind down to earth member of paul dubberley. When we didn't understand much being first time buyers he was there to make things more clear and understandable. 10/10 for this man! Would happily go with george again! Thank you so much.

Chloe · 15 September 2025

★★★★★ 5/5

Google

Excellence with Professionalism Commissioning Paul Dubberley to sell my property was the best decision I could have made. Every member of the team was available to help and assist, no matter when I called or who I spoke to. I was like dealing with a family. Despite some complications unrelated to Paul Dubberley, they stepped up and went over and above my expectations. This included jumping over a wall to help secure my property - hope the bruises have healed! I would have no hesitation to recommend Paul Dubberley as an estate agent. Their service is personal and full of commitment. Thanks to a great team!

Naresh · 27 March 2025