Paul Dubberley Estate Agents West Bromwich reviews in Sandwell

★★★★★ 1/5

Trustpilot

I wouldnt touch this estate agent at…

I wouldnt touch this estate agent at all. I lost my buyer who was there customer & now lost where I was buying due to this estate agent. You call them & when they do answer the phone they just dont seem bothered if they are losing a sale. 7 months for a 3 person chain & it falls through the day before you move as they didnt do thorough checks at the start. Their buyer never had their deposit or even a mortgage offer & PD let this go on for 7 months. They are just a joke & all staff there are incompetent.

Tracey · 23 February 2026

★★★★★ 5/5

Google

Excellence with Professionalism Commissioning Paul Dubberley to sell my property was the best decision I could have made. Every member of the team was available to help and assist, no matter when I called or who I spoke to. I was like dealing with a family. Despite some complications unrelated to Paul Dubberley, they stepped up and went over and above my expectations. This included jumping over a wall to help secure my property - hope the bruises have healed! I would have no hesitation to recommend Paul Dubberley as an estate agent. Their service is personal and full of commitment. Thanks to a great team!

Naresh · 27 March 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible !

Absolutely terrible experience, avoid this agency! The properties are vastly overpriced, and the staff are consistently rude, unhelpful, and lack even basic knowledge of the properties or the relevant laws. My most recent interaction was infuriating: the agent shouted at me, that my email address "didn't work," insisted they had typed it correctly while supposedly copy-pasting it, only for me to discover they had missed the final letter. When I called about a house for sale, I was told the selling team was busy and to ring back in 20 minutes. I did, no answer. The next day, my second call was finally picked up, only to be told the person handling the sale was unavailable and to try again tomorrow. The following day, no answer again. This level of incompetence and disregard for customers is unacceptable. I strongly advise looking elsewhere.

Ann · 10 February 2026

★★★★★ 1/5

Trustpilot

Wednesbury branch 😭😭🤮🤮🤮🤮 don’t bother

Wednesbury branch 😭😭🤮🤮🤮🤮 don’t bother. They are a complete waste of time. Unprofessional liars. They invited me for a viewing I went there viewed the house and I made an offer they disappeared. I feel sorry for people counting on them to sell their properties because they are stuck with a bunch of of unprofessional people. I am not sure how they benefit from wasting peoples time honestly. If you don’t accept their mortgage advisor to offer you her services they will not accept you offer to the property how petty and unprofessional

Kay · 8 February 2026

★★★★★ 1/5

Google

Don’t every buy property from paul dubberley before they say we will take care of everything but after when u paid the fees and stuff no one pick call and no reply im waiting from more then 1 year and nothing happened be aware of this kind of scam

Dhanraj · 19 December 2025

★★★★★ 5/5

Google

Great customer service by Olivia and the team. Really professional service.

Ian · 24 July 2025

★★★★★ 5/5

Google

Great customer service from Penny and Abbey. I chose this agency over others purely for this reason. Having an empty property was very stressful for me, especially in this economical situation. As a new landlord, I found that Penny and Abbey were quick to reassure me. I would recommend to others.

Mohammed · 25 October 2023

★★★★★ 1/5

Google

Very poor service not listening properly not guide properly , this company take money first but can’t listen , if I said about my refund they said 21 days you get your money back but still 1 month is gone but still I am waiting for my refund . My experience is very bad I no recommend for this , try another property agent

Darbara · 21 May 2025

★★★★★ 5/5

Google

Wonderful Agency you've got here. I have peace in the home I rented through them. Penny Hipkins is so wonderful, she gave me the right choice of house. I have already recommended her to many of my friends and I'll always recommend her anywhere. Penny Hipkins is the best.

Muna · 25 October 2023

★★★★★ 5/5

Google

The service i've received from Manisha Beghal has been amazing. She's been professional and supportive throughout the purchase process. I would highly recommend.

Charli · 19 December 2024

★★★★★ 1/5

Google

These guys are way too dodgy and untruthful, called about a property for rent,all for me to get another call in less than 10 minutes, saying that the property is no longer available.....blatant liars, this singular action gives credence to all other bad reviews, I literally should have read them before getting in touch.

Ada · 9 July 2025

★★★★★ 5/5

Trustpilot

Abbi from the West Brom office came out…

Abbi from the West Brom office came out today to value our flat for rental. CANNOT PRAISE THIS GIRL ENOUGH!!!!. Good knowledge of the area and market value. She was able to answer all our questions. although we are at the start of our customer journey we will definitely be moving for forward to rent when i have sold my house. Abbi is a real asset to the team and was thorough and very professional. if i could give a million stars i would

Penny · 21 June 2023

★★★★★ 5/5

Google

Good service- helpful and understanding staff. Very good at guiding you through the process and answering queries. Efficient and reactive- overall very pleased Special thank you to Manisha who was amazing with the process. 100% would recommend.

Ramandeep · 24 June 2025

★★★★★ 5/5

Google

Elisha and Chelsea have provided a great service to me. I previously went with W&K Properties but this lasted less than a week as they were pressuring me into accepting a tenant when I wanted to wait for the right fit for me. Paul Dubberley's team came up trumps and provided a much more comprehensive service. I found a tenant within days that I am happy with. It is a big thing to trust someone else to take care of your property when you are an accidental landlord, but I would happily recommend and use this service again. Thank you ladies!

BeingJoWood · 27 May 2024

★★★★★ 5/5

Google

I would like to thank Elisha and Chelsea at Paul Dubberley, West Bromwich for finding a tenant for my property. Throughout the process, they were very helpful, knowledgable and professional. I have absolutely no hesitation in recommending Paul Dubberley to anyone looking to let or rent a property.PositiveResponsiveness, Quality, Professionalism, Value

Biddy · 19 December 2024

★★★★★ 5/5

Google

Paul Dubberley achieved a good price for my house. They worked hard to ensure the sale proceeded to completion. The agent I worked with, Ethan, was helpful and good to deal with.

Martin · 7 January 2026

★★★★★ 5/5

Google

I would like to thank Susan Taylor for her extremely professional and efficient service over many years .. it was this experience and her friendly human approach which made me continue with dubberley when I moved property. Thank you Susan

Simon · 29 November 2023

★★★★★ 1/5

Google

At nine o clock the Paul dubberlery agent called me are you coming to this property I said yes we are. Once I had arrived at in 12.30 (the appointment was at 1.00).it was a 3 hour drive from Bedford they phoned, me at 12.59 saying the house is still pending bare with me 2 seconds and hanged up. after 6 mins they said unfortunately this has been cancelled because the owners of the housenare not awnsering the door. I said this is not a fair excuse because I drove three hours here to view this house they said sorry but I said it's not alright you time wasted me and you time wasted yourself but they still say sorry but in anger I hanged up on the phone I hope in the future this does not happen to anyone if they come far away it's difficult one to another it's not easy driving hours to hear this has been cancelled hope all staff improve better.

Aryan · 27 April 2024

★★★★★ 1/5

Google

Staffs who work at West Brom branch are so unprofessional and careless. Worst property Agents I’ve come across. Staffs would confirm the appointment on the phone but they wouldn’t book it with the property owners - Happened many times. They always cancel viewing appointments on the same day where I’ve taken day off work. I wouldn’t even give 1 start for the service - Do Better

Nanda · 18 November 2024

★★★★★ 5/5

Google

Manisha was very kind, as a first time buyer i was kind of stressed but she really went through the whole process with me and helped me with everything and always advised me on the best option.

Sukhvir · 25 October 2023

★★★★★ 5/5

Google

Purchasing a home can be overwhelming, but with an exceptional agent team like Jack and Ashley at Paul Dubberley West Bromwich, the process becomes much more manageable. Their constant updates and guidance made the journey smoother. I must also commend Manisha Behgal, my mortgage advisor, for delivering outstanding service. She not only provided valuable advice but also helped secure an incredible mortgage deal while keeping me well-informed. I highly recommend their services for anyone in search of a home.

Satwant · 27 February 2024

★★★★★ 5/5

Google

I have just used Paul Dubberley letting agents to let my property and i am really pleased I chose them over the other agents in the area. They were able to find me decent tenants and got them moved in with 2.5weeks. In time for Christmas which was amazing and really quick. Elisha Williams(manager) was brilliant from start to finish. She was very kind, helpful and professional all the way through. Again, I’m really happy with their level of service.

Femi · 28 January 2024

★★★★★ 5/5

Google

Paige and Latasha made the process of looking for a flat and moving in so easy. I was living in London area and prior to moving to west midlands, they ensured that I didn't have to travel more than once to view the property. Every other things were done either via email or phone calls. Throughout the process it was so easy to reachout to them as well whenever I needed any clarification. I will certainly recommend using this estate agent.... Thanks once again Paige :)PositiveResponsiveness, Quality, Professionalism, Value

Clever · 25 October 2022

★★★★★ 5/5

Google

I am very pleased to accept Paul Dubberley as my letting agent and especially Betsy Flood she has been very so supportive and found tenants right away and any concerns that i have she takes care of it personally and get back to me with the update. I have 2 properties at the moment with Betsy and all my future properties will be only dealing with Betsy and would not waste time in looking for different providers even if they were cheaper. Dealing with Betsy has been great experience and hassle free.

Aariz · 25 October 2022