Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
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5/5
GoogleWe were looking for a flat and had the pleasure of working with Todd Tomkinson at Paul Dubberley. He was extremely helpful and guided us through the whole process with great professionalism and care. Thanks to his support, we found the perfect one-bedroom flat that matched all our requirements.
Harpreet Β· 17 September 2025
Agent replied Β· 17 October 2025
Thank you for choosing us, ! We're thrilled to hear that you had a positive experience working with Todd at Paul Dubberley. Our team takes great pride in providing exceptional customer service and we're so glad we could help you find the perfect flat. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleWe have a few properties that Latasha and the team look after for us. They always go above and beyond to make sure everything runs smoothly. Communication between us, tenants and agents has always worked very well. Canβt fault the service and would thoroughly recommend.
John Β· 30 November 2023
Agent replied Β· 25 October 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
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5/5
GoogleExcellent service from start to finish π had a major panic about my home purchase and Nicola was very quick to calm me down and sorted all of my problems this is outstanding customer service and care she is the best asset for any company β¦
Maureen Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotAbbi from the West Brom office came outβ¦
Abbi from the West Brom office came out today to value our flat for rental. CANNOT PRAISE THIS GIRL ENOUGH!!!!. Good knowledge of the area and market value. She was able to answer all our questions. although we are at the start of our customer journey we will definitely be moving for forward to rent when i have sold my house. Abbi is a real asset to the team and was thorough and very professional. if i could give a million stars i would
Penny Β· 21 June 2023
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1/5
TrustpilotPlease people stay away from these ifβ¦
Please people stay away from these if you donβt have there mortgage you wonβt get what you bidded on. I had a offer excepted on a flat (as a investment) I agreed to speak to the mortgage advisor in Wednesbury Paul Dubberly because she couldnβt get the mortgage I got fed up of waiting I decided to go to a independent mortgage advisor. I phoned up PD and told them I was going to use my own mortgage advisor so to tell Laura BrownI no longer wanted her to sort it. In 5 working days my new mortgage bloke got me a good deal but because I didnβt use Laura from PD they sold it to someone else and didnβt even give me a courtesy call to tell me. Just because PD have incompetent staff I have lost out on a good investment and had to pay the new advisor for a mortgage I no longer need. They am disgraceful. Oh and plus they even dropped the price of the flat itβs really bad management. Both staff at Wednesbury branch and Nicola at Great Bridge branch are a total waste of your time and there wage.
Customer Β· 18 August 2025
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1/5
GoogleI would have gave this place a 0 star!! I approached the rental department to find me tenants for my property. I trusted this company as this is what they are professionals in. This agent miserably failed to do the proper checks on the tenants. The tenants they approved stopped paying the rent after 2 months of moving in.The tenants this company approved have NO respect for my property. Ive had to take the tenants to court for possession of property, which has cost me thousands. Iβve had sleepless nights, anxiety and bought on a lot of stress. DO NOT use this agents!! AVOID, AVOID, AVOID!!!
Kalwinder Β· 28 April 2024
Agent replied Β· 25 October 2024
Hello kalwinder kaur, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleReally helpful team and great communications. Our transaction was lengthy for various reasons, which generated some unnecessary stress. However the staff at PD did a great job in helping to progress things to a successful outcome.
Richard Β· 9 November 2025
Agent replied Β· 9 November 2025
Thank you for your positive feedback! We strive to make transactions as smooth as possible and are glad to hear we could help reduce any stress. Kind regards, Lucy, Customer Feedback and Support Team
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4/5
GoogleAs a first time buyer, the information and support provided around options and the process at each stage helped me understand clearly. Any questions were answered well and everything seemed to be completed promptly. The only negative was in my decision process around using in house services. I only used the in house solicitors, but would have continued with the in house adviser after the initial meeting had I not already had one externally. The estate agent, solicitors and adviser were great when I worked with them. Overall positive experience.
Lewis Β· 29 March 2024
Agent replied Β· 25 October 2024
Itβs really lovely to read another reviewLewis Churchill. Many thanks, Lucy, Customer Relations.
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5/5
GoogleI would also like to highlight how impressed I was with Nicola's approach throughout this process. She has been extremely professional, helpful, and responsive, a true credit to your team. Her dedication and excellent service have not gone unnoticed and are genuinely appreciated. β
Barbara Β· 8 August 2025
Agent replied Β· 17 October 2025
Thank you for your kind words about Nicola! We are so glad to hear that her professionalism, helpfulness, and responsiveness made a positive impact on your experience. She truly exemplifies the high standards we strive for in our team. Thank you for choosing us! #customerlove #excellent service Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIf you want someone to sell your house and be by your side every step of the way then go and talk to Nicola Powers | Senior Sales Negotiator at great bridge I can not thank her enuff for keeping me in the loop every step of the way and Nufink was Eva to much trouble for her to help me and up date me so thank you so much
Jodie Β· 26 October 2023
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5/5
GoogleWe approached Paul Dubberley to market our property for sale and an appointment was made for Shannon-Rae Kibble (Instructions Manager) to visit us to do the valuation. We found her very easy to talk to, polite and knowledgeable. We would have no hesitation in recommending her to any future sellers.
Steve Β· 25 May 2025
Agent replied Β· 22 June 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleJust sold our home with Paul Dubberley and they were brilliant. Kept us fully informed on the progress and arranged and completed viewings. They were very professional and knowledge.
Would definitely recommend them.
Thanks Nicola and Keanu
Nicola Β· 26 October 2023
Agent replied Β· 25 October 2024
Thank you for the fantastic 5* review and recommendation. I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleFantastic interaction with George at Paul Dubbely!
I usually don't take cold calls, but I'm really glad I answered when George reached out. From the very start, he was professional, respectful of my time, and incredibly knowledgeable. George had clearly done his homework and presented information in a way that was both clear and compelling.
What stood out most was his friendly demeanor, no pressure, just a genuine conversation. He listened to my needs, answered every question confidently, and left me feeling like I was in good hands. If this first call was any indication of how Paul Dubbely operates, Iβm impressed.
Thanks again, George, top-notch service from start to finish!
Reece Β· 8 June 2025
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5/5
GoogleWe sold a house with Paul Dubberley and they were fantastic. Whatever could have gone wrong did, coal mine reports, last minute hick ups. But Nicky and Keanu were brilliant and basically sold the house twice over whilst keeping us fully informed and giving us options to consider. We could have gone for a cheaper estate agents but Nicky and Keanu were well worth the money. Thanks guys
David Β· 26 October 2023
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5/5
GoogleExcellent service, support and knowledge!
The home team were attentive and quick on answering calls and answering questions.
There were issues my chain however Nicola was with me every step of the way and ensured everything went smoothly, believe me there were many bumps.
Very professional will ensure you property will be sold at the best price based on your needs and will advise you on the market.
Sameul Β· 26 October 2023
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5/5
GoogleAfter struggling to find a suitable property for a few months until i met Paige at Paul Dubberley. I told her what i was looking for and my price range and she magically found me the perfect property in the area i wanted within an hour of meeting her. Since moving in to my new place i had a minor issue with the heating and told Paige about this..Agagin within the hour an engineer was with me and had resolved the issue. Paige is by far the best estate agent i have ever met! Definetly recommend her if your looking for a nice place to live!! Rock on @PaulDubberley!!PositiveResponsiveness, Quality, Professionalism
Parmas Β· 26 October 2022
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5/5
GoogleWe have just bought our first property with Paul Dubberley & we canβt fault the team at all!
Nicky is amazing! So lovely, helpful & down to earth!
We had a few delays along the way.. through no fault of Paul Dubberley but Nicky always kept us aware of the situation & we always knew what was going on - she always tried her hardest to get things completed as quickly as they needed to be and pushed people who needed to be!π€£
She always returned phone calls & emails.. even when sometimes there was nothing to report but so we were aware of what was going on.
We had consistent communication between ourselves, the seller & solicitors.
When Nicky was away, we had regular communication with other team members and they were also very helpful.
We canβt thank you enough! π
Lucy Β· 26 October 2022
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4/5
GoogleThey are very helpful and punctual for them service. We purchased our first property by Paul dubberley and didn't get any issues. For ( Skye Derby) I would say she's very helpful and friendly whenever I asked her by email or call I don't have to wait for long. All staff are brilliant and helpful. I hope when someone I buy next property by them. Thanks to (Paul dubberley )
Singh Β· 27 June 2024
Agent replied Β· 25 October 2024
Hi Singh Heera, thank you for sharing your positive experience with us! We are delighted to hear that Skye Derby and our team provided excellent service during your property purchase. We look forward to assisting you with your next property in the future. Thank you for choosing Paul Dubberley Estate Agents! Kind regards, Lucy, Customer Relations.
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5/5
GoogleI never used Paul Dubberley services before. Today I called Paul Dubberley to enquire about their services and shamila who answered the call and explained all their services and said why she is worth her fees and you know I agree she is worth it. The most amazing and bubbly person. Glad Paul Dubberley have good employees like her.
Baron Β· 18 December 2024
Agent replied Β· 25 December 2024
Thank you Baron for your terrific 5* review and for your complimentary comments. Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotAdam Brown
Adam Brown
He has reduced my property to Β£250.000 after, I have asked him to remove my property for sale with them.
Do not use this estate agents, I have raised a formal complaint!
Thursday 1st May 2025, Adam Brown has still not removed the misleading advert of my property it's a utter disgrace.
I can't believe what they are doing!
Do not trust this Estate Agent this could happen to you!
I am waiting for there response.
He's response is that he's removed the advert! It's still being advertised with the incorrect cost of the property.
Donna Β· 1 May 2025
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1/5
TrustpilotCancelled mortgage appointment without letting me know
Had a mortgage appointment today at the Great Bridge branch. The person my appointment was with was not at work and there were no other staff available to take the appointment. They were going to call a member of staff at the Wednesbury branch to see if she could cover my appointment but she had just gone into an appointment herself so could have been another 30+ minutes and still not been available. They said someone had left a voicemail 3 times during the week to cancel my appointment, but I havenβt had any calls or voicemails so they have lied to me, and they sent me a text yesterday to confirm my appointment. What a waste of time.
Amzzzz Β· 19 April 2025
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5/5
GoogleNicola is professional and lovely at the same time ,so she put me at ease straight away . It was my first purchase so needed help and advice , Laura was very informative regarding help with mortgage questions as well. Alex was great and showed me around quite a few properties until the right one popped along - hopefully π all will run smoothly forward now . Thanks to the great bridge team . ππ
Anna Β· 26 October 2022
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5/5
GoogleTodd helped me with find a new tenant. He kept me informed and was able to find me a tenant quickly. Good service.
Dave Β· 17 December 2025
Agent replied Β· 22 December 2025
"Thank you so much for taking the time to leave this wonderful review! It was a pleasure working with you and I'm thrilled that we were able to find a tenant quickly. We always strive to provide the best service possible. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleLaura and Nicky were great with helping me and my partner to buy our first property. Being such a stressful thing with a few hiccups along the way Laura and Nicky were always there to reassure us and get things sorted quickly. Now that we have brought our property if we ever need anything Laura and Nicky are always an email or a phone call away to help. I would definitely recommend them :)
Emma Β· 26 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.