Paul Dubberley Estate Agents Great Bridge reviews in Sandwell

★★★★★ 5/5

Google

Overall a great experience selling my property through PD Great Bridge. I put my property on the market with Nicky middle of May and it sold within days. Erik took over the sale and kept me well informed on any updates and processes that he could, as I felt I was getting no or incorrect information from the solicitor I used (company recommended through Paul Dubberley). Nicky and Erik were lovely, friendly, personable and supportive. Always ready to take on my concerns and assist as best they could. Thanks both you got me through it in the end 😁

Leanne · 22 October 2025

★★★★★ 5/5

Google

I have been in my new property for over 1 month now and it wouldn't have happened if it wasn't for Todd. He was amazing, as a first time renter he walked us through the whole process. If we had any questions he was always happy to answer them very quickly. Me and my partner are so grateful for the time he took to answer our questions and making us feel at ease. Thank you so much Todd you was amazing.

Sarah · 3 October 2025

★★★★★ 5/5

Google

I had an excellent experience with Nicola and the team at Paul Dubberley Estate Agents. They were professional, helpful, and always quick to respond to any questions I had. Nicola went above and beyond to make the process smooth, keeping me informed every step of the way. I would highly recommend them to anyone looking to buy or sell a property.

Craig · 23 October 2025

★★★★★ 5/5

Google

After looking to rent a property for some time I found the perfect place using Paul Dubberly, from first being shown around said property to finally getting the keys the process was swift and too plan. This was all seen through with Shamilla Kousar senior lettings negotiator who I found while being very professional also vibrant and down to earth. I would like to take this moment to thank Paul Dubberly and especially Shamilla for getting me settled so quickly. Yours Craig Butler .

Craig · 25 December 2024

★★★★★ 5/5

Google

Recently dealt with Paul Dubberley to let out our property. Todd was very helpful and supported us in finding suitable tenants. I would highly recommend Todd at Paul Dubberley, very kind and friendly gentleman. Service provided by Todd was excellent and we were kept informed of the progress at all times.

Tarunjit · 3 October 2025

★★★★★ 5/5

Google

Nicky and the team at Paul Dubberley in Great Bridge were great. Right from putting my buy to let house up for sale to the completion they were friendly, efficient and went over and above to assist me in getting the sale completed . I would recommend their services wholeheartedly.

Deborah · 17 September 2025

★★★★★ 1/5

Trustpilot

If there is option i will give them…

If there is option i will give them zero star its just a scam don’t care about anyone paid 800 for mortgage and get nothing in hand Paid 400 for nothing they said for house search and get nothing in hand no one call back its just a scam manisha charge me this and said before i will look after anything happend last time i will find house before put on market no one call back waiting for a 8 months its just a scam don’t visit them

Rajveer · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid - unreliable unprofessional make arrangements to call then do no

I received two phone calls, 01902 920237 on 27 August 2026, the first one at 10:01, the second one at 11:06. They wanted to poach me from leaving the estate agents I am currently with and put my house on the sales market with them. A bit on the impudent side. The man who phoned me the second time, he was different to the first man, then said he would phone me back in 10 minutes, regarding getting a valuation on the house in which I live. He did NOT. He also arranged a phone back the following day, today 28 August 2026 at 2.15 pm in connection with the property that was already for sale. Again nobody phoned me back. This company is absolutely useless, they make empty promises about getting back to customer but NEVER do. Go to another estate agents who will keep their word because this one does NOT. It is their loss as I will NOT be doing business with them now or in the future with regards the sale of my home plus my other rental properties. If I am told someone will phone me back, then that is what I expect. This is a reflection of their appalling, dreadful service. AVOID.

Carol · 28 August 2026

★★★★★ 5/5

Google

My Property was sold with another agent but we was having complications and Paul Dubberley came on board and have been exceptional from start to finish. I was particularly impressed with Nicola, she looked after my sale throughout the process and kept me updated as well as offering professional advice when I needed some guidance. I would highly recommend this agent to anyone who is looking to sell their property, fantastic Team and thank you for all your help.

Ajit · 28 April 2024

★★★★★ 5/5

Google

Very pleased with the polite and efficient service from Nicky and her team. We were despairing of ever selling our house but Dubberleys got us over the line and assisted at every stage. Thank you!

Richard · 16 November 2025

★★★★★ 1/5

Trustpilot

NEVER USE THEM!!!

Where do I start. NEVER use Great Bridge office! Alex come out and sold us the dream. It soon come to light he overpriced our property, did no viewings himself (most viewers didn’t turn up) marketing was very poor too. We then found out Alex was sacked for gross misconduct. Since then personnel has changed weekly, they employ anyone now with no property knowledge. Don’t try ringing before 11.30am too as they won’t answer! Nicola the so called Manager is rude and never replies to you either which is shocking. I had to chase up viewing feedback - no urgency at all. I spoke with the Area Manager Stephen about my concerns, he didn’t want to know and made it clear the contract was in place and nothing we could do. Move on 16 weeks, minimal viewings, very poor service. I’ve served my notice and now gone to Skitts Great Bridge who are excellent. Loads of viewings and offers so highly recommend. Just to top it off, Paul Dubberley aren’t removing my property from their database so will be reporting them to Trading Standards for this as it’s now breach of contract. People please stay away from this company - what a waste of 16 weeks!!

Padstow · 17 May 2025

★★★★★ 3/5

Google

I signed up with PD in May. For about 10 months, we had almost no viewings (one offer way below asking price) so I decided to terminate the agreement. Interestingly, right after I requested to end the the contract, viewings suddenly started. It felt clear that this was only because they were afraid of losing a client. So my advice is: if you want to work with PD, go ahead - but be prepared to chase them if you expect genuine effort on their part.

Monika · 10 October 2025

★★★★★ 5/5

Google

Called up yesterday with a bit of an unusual request where I expected a lot of hurdles and issues. My call was answered by a lovely woman called Shannon who was empathetic to my situation, told me she would do everything she could to resolve my request and would call me back as soon as she had news. Within the hour she had got everything in place, put me in touch with the right people, and was incredibly friendly and polite throughout. Very pleased with the service I got!

Stephen · 16 July 2025

★★★★★ 1/5

Trustpilot

Great Bridge (Tipton) - Useless

Great Bridge (Tipton) - They were extremely poor customer service for 51/2 months with Nicola very rude. Khalil came and over valued our property to get our business and then constantly wanted to reduce the price. I was completing the viewings even though I requested them to complete on my behalf. So, what was I paying them for? We only had 9 viewings in 6 months and when I rang the office Nicola was informed I was on the phone, when I heard her say “Oh What does he want?” So, we served notice that we were closing the ad as soon as we approached our end of sole agency right, and then when Skye looked after our sale we did have a better service. She was always liaising with me. However, I had lost faith in Paul Dubberley by then. I closed the account and went with Purple Bricks and sold my property in 31 days with a 5 star service from them. So, choose Paul Dubberley at your own risk.

Ian · 16 December 2024

★★★★★ 5/5

Google

Buying a house through Paul Dubberley. So far the service has been great with first arranging a viewing right up to negotiating a price. Nicola Powers has been on top of everything from the start. Great communication and prompt. Hoping the rest of the experience will be as smooth.

Narinder · 25 September 2024

★★★★★ 1/5

Trustpilot

I wouldnt touch this estate agent at…

I wouldnt touch this estate agent at all. I lost my buyer who was there customer & now lost where I was buying due to this estate agent. You call them & when they do answer the phone they just dont seem bothered if they are losing a sale. 7 months for a 3 person chain & it falls through the day before you move as they didnt do thorough checks at the start. Their buyer never had their deposit or even a mortgage offer & PD let this go on for 7 months. They are just a joke & all staff there are incompetent.

Tracey · 23 February 2026

★★★★★ 5/5

Google

shamila is absolutely fantastic! she guide us on each and every steps and explained everything in a thorough way and provided excellent service . I would highly recommend to other people .she’s the best advisor I’ve come across! Thanks Shamila😊 …

Jaspreet · 6 December 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible !

Absolutely terrible experience, avoid this agency! The properties are vastly overpriced, and the staff are consistently rude, unhelpful, and lack even basic knowledge of the properties or the relevant laws. My most recent interaction was infuriating: the agent shouted at me, that my email address "didn't work," insisted they had typed it correctly while supposedly copy-pasting it, only for me to discover they had missed the final letter. When I called about a house for sale, I was told the selling team was busy and to ring back in 20 minutes. I did, no answer. The next day, my second call was finally picked up, only to be told the person handling the sale was unavailable and to try again tomorrow. The following day, no answer again. This level of incompetence and disregard for customers is unacceptable. I strongly advise looking elsewhere.

Ann · 10 February 2026

★★★★★ 1/5

Trustpilot

Wednesbury branch 😭😭🤮🤮🤮🤮 don’t bother

Wednesbury branch 😭😭🤮🤮🤮🤮 don’t bother. They are a complete waste of time. Unprofessional liars. They invited me for a viewing I went there viewed the house and I made an offer they disappeared. I feel sorry for people counting on them to sell their properties because they are stuck with a bunch of of unprofessional people. I am not sure how they benefit from wasting peoples time honestly. If you don’t accept their mortgage advisor to offer you her services they will not accept you offer to the property how petty and unprofessional

Kay · 8 February 2026

★★★★★ 5/5

Google

We just bought a house and the team from this branch was brilliant . Especially Kevin Thompson that in my opinion is the best MA , he did everything in his power to find the right house for us and the best offer on the market . So many thanks Kevin King regards Marius , Gabi and the little one 😀

Grasutzu · 26 October 2023

★★★★★ 5/5

Google

Had an amazing experience with team especially Eric quick service very professional.

Sameenah · 3 October 2025

★★★★★ 5/5

Google

I wish to Thank Nicky at the Great Bridge branch for helping to sell my property so quickly. I appreciate all her help patience and efforts throughout the whole sale procedure. Thank you once again I would recommend.

Jackie · 27 July 2024

★★★★★ 1/5

Google

Not a good experience. Was looking to rent a property. Explained from the first instance and even wrote on the application form that I was a part-time student and my income is made up of student finance, grants and wages from a part-time job combined. Before sending my holding deposit I asked if student finance was an accepted source of income, to which Isabelle responded “ we’ll have to see what happens during referencing.” During referencing it came back that Student Finance is not an acceptable source of income and I did not get my deposit back. They then tried to put the blame on me saying that I did not disclose that I received student finance, despite me asking if it was an acceptable source of income beforehand as-well as me writing it on my application form and having numerous conversations over the phone with Isabelle about this. Complete waste of time and money.

Jo-Leigh · 26 October 2023

★★★★★ 5/5

Google

Big shout out to LAURA for always being on hand to help me throughout my process of my first purchase , she was always willing to go the extra mile to make sure everything got sorted . The team overall at great bridge are fab , would highly recommend

China · 17 September 2025