Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSalek is the consummate professional and highly knowledgeable. He is extremely well informed and went above and beyond my expectations. I know working with Salek is a great experience and he has taken a lot of headache away from managing my property needs.PositiveResponsiveness, Quality, Professionalism, Value
Abu · 25 October 2020
Agent replied · 24 October 2024
Thank you for your kind words. It's a pleasure working with you and we at team Ashmore Lettings & Sales look forward to our next joint endeavor. We have some exciting upcoming projects..will be in touch shortly.
★★★★★ 5/5
GoogleSalek and the team have been professional, undestanding and very knowledgeable when letting my property. They have given impartial honest advice and gone above and beyond several times, i'd highly recommend using them over a generic high street lettings agent, keep up the great work guys.PositiveProfessionalism
Simon · 25 October 2020
Agent replied · 24 October 2024
Simon, many thanks for your kind words of encouragement.
★★★★★ 5/5
GoogleThe application process was extremely thorough which we appreciated. Most of our queries were resolved through the process which was also refreshing. Professional and experienced property managers.
Mitchell · 9 July 2025
Agent replied · 27 July 2025
Thank you for the review Mr Handsaker.
★★★★★ 5/5
GoogleAs a 1st time landlord I am very happy with the service and professionalism that Salek provides. His company stood out highly in between the other big boys that I had been considering. Salek gave me all the advise and help I needed to get me on the long and confusing letting track. Always available to talk and advise. My house was accupied within a week of it been advertised and he does his best to find the best tenents available. Polite and professional always. Hope to work with you for a long time. Thanks SalekPositiveResponsiveness, Quality, Professionalism, Value
Mani · 25 October 2021
Agent replied · 24 October 2024
Thank you Mr Singh. Our journey so far has been interesting made easier by your co-operation and understanding in preparing the property for let. As always we continue to remain at your service and look forward to a long and fruitful relationship.
★★★★★ 5/5
GoogleCompared to my previous landlord/agent, who tried to hamstring me by overcharging me and illegally charging me extra money for the privilege of being allowed to rent a place, Ashmore Lettings is... not that bad at all.
So far, they've given me tips on how to maintain the property I'm renting, and have been pretty reasonable with me. A good liaison between me and the landlord behind the scenes. Every issue I've had so far has been dealt with eventually, though I can't really blame them if the landlord decides to delay works.
Of course, I still run into my usual bout of issues dealing with people. My usual honesty and directness combined with a lack of tactfulness has occasionally led to misunderstandings where I'm sure the agent thought I was trying to get out of my responsibilities. Luckily, they've always remained professional enough for these situations to resolve themselves, which is appreciated.
Note however that I have no other experiences with letting agents across the UK to compare them with, though my lack of any real complaint should speak for itself.PositiveResponsiveness, Quality, Professionalism, Value
A.J.A · 25 October 2021
Agent replied · 24 October 2024
Mr Boer, many thanks for your review/ feedback. As a long-term tenant of the Agency you are in a good position to review the service received to date. It has been a pleasure to have you on board with us. Some of our clients wish to instruct their own set of contractors when arranging repairs/ maintenance which is their right of course. We will always oversee the reported issues and only step in if we feel the need to.
On the other side of that coin is the roles and responsibilities of residing tenants. Certain good practices ensures that the tenant(s) obligations are being adhered to which in turn ensures a healthy and long-term relationship is maintained between all parties involved. As we manage several properties in the locality and have been doing this for nearly 17 years, we feel we have the experience, knowledge & expertise to guide/ assist and advise accordingly. In most cases we feel this objective is achieved.
★★★★★ 5/5
GoogleA fantastic service offered by Salek. First time letting my house out and what a hassle free process. Advice was sound and they he has always gone the extra mile for me. Will definitely recommend!
Umar · 25 October 2020
Agent replied · 24 October 2024
Mr Saeed, the pleasure was all ours. We look forward in assisting your business partner with his first Buy to Let soon.
★★★★★ 1/5
GoogleUnfortunately Ashmore Lettings is a typical case of ‘never judge a book by its cover’. At first glance Ashmore and Mr Salek (Lettings Manager) seem nice and professional but what my wife and I experienced was nothing short of inhumane and terrible. We were scammed of hundreds of pounds when my wife and I decided to move out of one of their properties. Our situation was made worse by the fact that my wife was pregnant and all this happened at the peak of the Covid-19 pandemic. We had several house inspections and there was never any issues raised but conveniently as soon as we moved out, Mr Salek demanded most of our deposit without any justification even after we demanded explanation. They also made us conduct house viewings for them during the pandemic, when they knew fully well that my wife was pregnant! The list goes on and I’m currently working on dealing with them appropriately but my advice to anyone is to avoid them at all cost!NegativeQuality, Professionalism, Value
Anjola · 25 October 2020
Agent replied · 24 October 2024
The Adjudicator at the Deposit Protection Scheme upheld the landlord's claim for damages and unpaid rent. Therefore, we fail to see how you were scammed. The decision to move out during the pandemic was yours as you mention, 'my wife and I decided to move out of one of their properties'. You had two house inspections and any issues found were brought to your attention. Viewings were conducted with your permission and at your convenience before the pandemic/ lockdown.
Below is a copy of our original response to the review left by your wife Temwa Love Tembo:
We are genuinely sorry you feel this way about our company and Tenancy Manager Salek Miah. It is sadly an unfortunate fact that when things go wrong with properties they can be easily blamed on the agent, when in fact, it is not always as simple as that. The decision to vacate was yours. You gave us notice to this effect. The decision was also yours to continue the vacation during the pandemic period. You contacted our Tenancy Manager close to your vacation date to inform us you were having issues in yielding up the property. We assisted you in putting you in contact with a contractor to help you. You contacted us again a few days later to advise that you were having further issues sourcing a removal company however, you managed to overcome this by renting a vehicle and getting family support. You advised you would be late in returning the keys and requested options/ advice. We confirmed our client, although not obliged, would be willing to provide as a gesture of goodwill in the form of 2 days free rent. Subsequently, the keys were returned to us 8 days later therefore, you were charged 6 days rent which is far less than the ‘hundreds of pounds’ you claim you were charged. Contrary to what you say regarding there were no issues whilst you were in situ as tenants unfortunately, there were issues with the condition of the gardens. This was picked up during inspections, brought to your attention and you agreed to put it right. However, the gardens were not actually put right until after vacation of the property which was approximately 6 months later. Our check-ins are produced by a third party industry professional, who is a member of the Association of Independent Inventory Clerks. A 41 page Inventory & Schedule of Condition was objectively compiled by them and provided to you at check-in. This formulated an accurate condition report for the property at the start of the tenancy. At check-out the same third party produced the condition report and found damages to the kitchen flooring and wall. The landlord decided to charge you for the damages and quotes were obtained.
Again, contrary to your comment about ‘unexplained/ illegal costs’ a full explanation of the deductions including an option to amicably resolve the issue was offered to you. You refused the offer via correspondence and then later the same day instigated proceedings for the return of the full deposit to you from the deposit protection company. The landlord felt they had no other choice but to make a claim for the damages. As both parties were at an impasse both you and the landlord agreed to adjudication via the Alternative Dispute Resolution (ADR).
The outcome of the ADR was that our client received costs for damages and outstanding rent and the balance of the deposit returned to you. This proves the landlord’s case for damages and costs were correct. On the same day we received the outcome correspondence from the ADR last week, you sent our Tenancy Manager an SMS message which we were compelled to discuss with the Police due to the threatening nature of language used. The Police felt it was serious enough to be considered as a threat and it is now logged in the Police database and a crime reference number has been issued.
(For the full review please visit original post by Temwa Love Tembo as we are restricted by character limitation unable to publish full review)
★★★★★ 5/5
GoogleI am very pleased with the service provided by Ashmore Lettings and the Tenancy Manager Salek Miah, which I have been receiving for the past 3 years. They are 100% professional, knowledgeable and fully supportive, and I know the renting of my property is in the best hands. If I could give more than 5 stars I would! I would give them 10 out of 10, as due to their hard work and expertise, I have been able to avoid any painful headaches in the renting of my property and the looking after of my tenants. I couldn't ask for better!PositiveResponsiveness, Quality, Professionalism, Value
Kam · 25 October 2020
Agent replied · 24 October 2024
Miss Kang, many thanks. Having a client who understands the pressures and constraints of property management helps no end. Appreciate the kind words.
★★★★★ 5/5
GoogleWe have been working with Salek of Ashmore Lettings & Sales for over 9 years managing one of our properties in Walsall. He is very professional, polite and he knows his stuff. He gives his professional opinion and his reasoning behind it and lets us decide. We have never had an issue with him.
Prior to engaging his company, we called other letting agencies but he stood out. He takes up the management of our property as if it was his own personal house.
We will strongly recommend Ashmore Lettings & Sales to anyone who wants great value for money.
Tunde · 25 October 2020
Agent replied · 24 October 2024
Hi Mr Oloni, many thanks for your kind words. It has been a pleasure working with you these past years. We have indeed had some challenging times which, at the same time, have been interesting to say the least.
★★★★★ 5/5
GoogleExcellent service, excellent communication throughout from Salek. They went above and beyond when letting out a flat on my behalf and in my view have set a new standard in terms of a fully managed service, I write this as an expat landlord with various properties in the UK let out through other estate agents. I feel that Salek knows the local property market inside out, and has my best interests at heart, as well as those of the tenants. He has a holistic approach to this business, it's not just about the bottom line but building a long term relationship. Thoroughly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Leonard · 25 October 2020
Agent replied · 24 October 2024
Thank you Mr Fordham. Your feedback is appreciated especially as you are in a position where you are able to compare us with the service provided by our colleagues in the industry. We try not to rest on our laurels and understand we cannot be above criticism. Having said that improvement is a never ending programme and we aim to continue to improve.
★★★★★ 5/5
GoogleGreat agents, professional and friendly. Would definitely recommend!
Rayhan · 17 September 2025
Agent replied · 8 October 2025
Thank you for the review. Here if you need us again.
★★★★★ 5/5
GoogleContacted Ashmore for Buy-to-Let investment advice. Ian’s knowledge of the local market was second to none. Provided me with a clear plan of action including information on the best areas of Walsall to invest in.
Umar · 17 October 2024
Agent replied · 24 October 2024
Mr Yahya, thank you for the review and we are glad Ian was able to provide you with the information you required. Look forward to assisting you again in the near future.
★★★★★ 5/5
GoogleExtremely professional and unfailingly helpful. Always practical advice and quick response to any query. Would highly recommend
Helen · 17 May 2025
Agent replied · 24 August 2025
Thank you for the review.
★★★★★ 5/5
GoogleMay I take this opportunity to thank you for all your hard work and strong communication with me over the years and it has been a pleasure working with you even though the tenant was not as cooperative as we would have liked. However, your professionalism and ability to deal with issues and find solutions to them was quite impressive. Should I or any friend/relative wish to let out properties; I will happily recommend you to them.
Saleh · 26 October 2019
Agent replied · 24 October 2024
Dear Mr Ahmed, many thanks for your kind words and feedback. It was a pleasure working with you. Shame you sold the property and look forward to seeing you soon.
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Exceptional Service from Salek Miah! … More
Shuma · 2 August 2025
Agent replied · 24 August 2025
Thank you for the review Mrs Begum. We appreciate the kind words and glad we could be of assistance. We understand that navigating the world of Estate/ Lettings Agents can be somewhat daunting as a first time tenant especially, as no two agencies are the same with their policies.
★★★★★ 5/5
GoogleI had a wonderful experience with Ashmore Lettings & Sales Limited. My previous lettings agency were not dealing with me properly but upon advice and a thorough guidance from Salek, I was able to resolve a lot of issues and now they are managing my properties without any headache.
Mikaeel · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the review Mr H. Always a pleasure dealing with you and look forward to our future interactions.
★★★★★ 5/5
GoogleAs an Agent through whom I rent the property, i have no reservations in stating that Ashmore Lettings in particular Mr. Salek, has been extremely professional from the onset and continues to do so in his approach in facilitating the execution of the tenancy.
Sean · 29 December 2023
Agent replied · 24 October 2024
Thank you for the review Mr Q. As a long-term tenant you are best placed to critique our service. It's not always easy when you have limited authority to resolve tenancy issues but with your co-operation we have always found a way.
★★★★★ 5/5
GoogleFriendly team. They came for a mid-tenancy inspection of the property and I was quite nervous, but they made it very comfortable. Quick and easy process, taking pictures and making a report simultaneously. Great advice and very approachable.
Rebekah · 27 April 2024
Agent replied · 24 October 2024
Miss Bosworth, many thanks for the review. We are continuously looking to improve/ streamline our systems and processes. Your feedback is valuable - thanks again.
★★★★★ 5/5
GooglePreviously I self-managed my properties. With the number of regulations coming thick and fast I was finding it difficult to remain compliant giving me sleepless nights. Ashmore reviewed my entire portfolio with patience and diligence. Their personal and professional approach is refreshing. Easy to recommend.
Pacer · 25 October 2023
Agent replied · 24 October 2024
Thank you Mr Galloway. Been a pleasure working with you and look forward to our successful partnership for many years to come.
★★★★★ 5/5
GoogleThank you for the advise and guidance. Much appreciated.
Shahina · 28 May 2025
Agent replied · 24 August 2025
You’re very welcome Mrs Begum. Do keep us informed of progress. Always available if you need us again.
★★★★★ 5/5
GoogleGood communication with tenants. Address issues promptly when raised. Salek is a smooth operator.PositiveResponsiveness, Professionalism
1 · 25 October 2021
Agent replied · 24 October 2024
Thank you Mr Sidaway. We are happy to see you and your Partner have settled in well and made the place a home. See you soon.
★★★★★ 5/5
GoogleSalek and Kay have been nothing but supportive since moving into our property. Absolutely outstanding service all round, from the initial phone call to our first inspection they have kept great communication with us to make sure we have settled into our home nicely. Would recommend to anyone who is thinking of opting for this estate agents.PositiveResponsiveness, Professionalism
Ellie · 25 October 2021
Agent replied · 24 October 2024
Miss Hewitt, many thanks for the positive review. Following the guidance/ advice ensures a happy, healthy & long-term relationship between all concerned parties.
★★★★★ 5/5
GoogleI have been with the agency for almost a decade - never found a fault in the service! Very responsive, proactive in solving any problems, courteous and I am kept up to date on all issues. Highly recommended!
Nilufa · 25 October 2023
Agent replied · 24 October 2024
Thank you for the recommendation Mrs Yasmin. We have been managing your property since May 2010. How time flies!
★★★★★ 5/5
GoogleI have use used Ashmore Lettings for the past 5 years for lettings couple of my properties. Service has always been great and I have always received my rents directly into my acc on time every month. I would highly recommend them
Mohsin · 25 October 2022
Agent replied · 24 October 2024
Many thanks Mr Ahmed. It helps us immensely as you have always completed any maintenance issues in a timely manner which, in turn, keeps the tenants happy and the property in good order. Look forward to many more years of working together.
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