Hat and Home Sandhurst reviews

★★★★★ 1/5

Trustpilot

Stay away from these agents if…

Stay away from these agents if possible, if not, buyers beware! Especially if it is your first time buying a property - it is up to you to do your due diligence on every single aspect. The estate agents are working for 1) the sellers and 2) their profits/metrics. These two aspects drove a horrific experience for me. I was initially looking forward to working with Lisa at the Hat & Home branch in Bracknell because I read such great reviews. This was not the case - her behaviour throughout the purchase was appalling at best. She constantly argued with me, gaslighted me, and provided incorrect information on the sale progression.

Sresha · 31 August 2025

★★★★★ 5/5

Trustpilot

Tilley and Lisa at Crowthorne were very…

Tilley and Lisa at Crowthorne were very good. Knowledgable and professional, proactive, good communication vi what’s app group.

Debra · 4 November 2025

★★★★★ 5/5

Google

We were delighted with the support that Hat and Home Sandhurst gave us throughout the process of selling our late mother's house. They were always prepared to go the extra mile to help keep things moving forward. First class service, thank you.

Jim · 31 January 2025

★★★★★ 5/5

Facebook

We recently used Hat and Home’s services for the sale of our property and their customer service was outstanding. Luke went the extra mile always keeping us informed, making the process as stress free as possible. We would definitely use Hat and Home in the future when moving and would not hesitate to recommend them to anyone!

Charlotte · 1 June 2021

★★★★★ 5/5

Google

We have recently completed our purchase with Hats and Home .Lisa and the team provided us with a fantastic service by being incredibly communicative and promptly answered calls and emails. Thank you Naweed and Fad

Naweed · 15 April 2025

★★★★★ 5/5

Trustpilot

Amazing experience with Hat and Home…

Amazing experience with Hat and Home Crowthorne.. Barnaby Lisa and Jan were exceptional … always at the end of the phone and second time using them would highly recommend! Make moving home very easy! Thanks guys ! Justin and Sarah 😍😍

Sarah · 22 January 2025

★★★★★ 5/5

Google

We’ve had an excellent experience with Hat and Home. Jordan, Lucas & Lisa have been fantastic and great with keeping us updated along the way. A special thank you to Lucas. 10/10 for customer service. We highly recommend.

Fern · 27 February 2025

★★★★★ 5/5

Google

We recently had the pleasure of meeting Lucas for property viewings around Yately. He was exceptionally knowledgeable about the area and provided valuable insights into the homes we visited. Lucas took a genuine interest in our needs and gave us the space to discuss each property at our own pace. What stood out was his thoughtful follow-up after each viewing, asking what worked and what didn't. When our son had a tantrum during the last viewing, Lucas handled it with great maturity, reassuring us and helping us feel at ease. We highly recommend him for anyone looking for a smooth and stress-free viewing experience.

Yvette · 15 April 2025

★★★★★ 5/5

Facebook

We couldn’t recommend Luke and the Hat & Home team in Wokingham more . They, from the very first interaction, have been nothing but amazing helping no us take the step to move , along the journey and getting to and through completion , we really felt more like a friend was helping us move . We wouldn’t hesitate to give our 110% satisfaction feedback for any future customers , we felt valued, and always able to talk to someone , very professional and courteous, thank you so very much Luke and team

Maria · 13 April 2022

★★★★★ 5/5

Google

From the very start, our experience with hat and home was excellent - specifically working with Jan, Marney and Lisa! Every member we had spoken to explained processes so clearly and carefully. We were always reassured and kept up to date, we also went with their recommended conveyancers and completed in only 6 weeks, thank you very much for all you support in helping us to purchase our first home!

Leaha · 15 April 2024

★★★★★ 5/5

Facebook

Thank you so much to Ben and team at Hat & Home for selling my late mothers flat. We had just about given up hope after trying two local established agents with very few viewings when we thought we would have one final attempt and try Hat & Home. What a complete breath of fresh air the team were! All other agents could do was complain about market or suggest we drop price. Ben suggested leaving price, use digital tools to stage house and would push to a new market. Within a few weeks we had multiple viewings and two offers! Not only did Hat & Home perform the viewings but kept in regular weekly update on viewings which is something other agents failed to do. At no point did we feel we were just another person on their books but the team were working hard behind scenes to sell this for us. Well done Hat & Home, would definitely recommend to anyone. Gary Avery

Gary · 11 January 2022

★★★★★ 5/5

Google

We’ve been with Hat & Home for a few years now and have a number of rental properties that they look after for us. We have always been extremely happy with the service they provide. From start to finish the process is always professional and smooth running. Would highly recommend Hat & Home.

Kim · 16 December 2025

★★★★★ 5/5

Trustpilot

Staff at Sandhurst branch have been…

Staff at Sandhurst branch have been great & very helpful! I would recommend them to anyone!

Rosalind · 18 August 2025

★★★★★ 5/5

Google

I was desperate to find a rental property and I received a lot of help from them. The most important thing for me is that they listened to what I said about the type of property and price I wanted I got what I wanted and am very happy!

Lynette · 8 January 2026

★★★★★ 5/5

Google

Really good service with Hat and Home, from Freya, Emily and all the Team at Sandhurst branch!!

João · 15 April 2024

★★★★★ 5/5

Google

House sale - Amazing from start to finish, great photography, excellent marketing, and then on top of the sale all the way through, just 51 days from agreement to exchange which was brilliant. All credit to Marney and Lisa, thank you so much. It was such a great experience it's a shame I don't have another house to sell!

Ranjit · 15 April 2024

★★★★★ 5/5

Google

Jordan and Lucas were amazing throughout the whole process with constant updates which was invaluable. I highly recommend.

Tracey · 15 April 2025

★★★★★ 5/5

Google

Been dealing with Leah and she has been so helpful. We found our home and within 24hrs it was all go. Thankyou Leah you have been amazing

Tracey · 15 February 2026

★★★★★ 1/5

Trustpilot

Avoid this company. Profits ahead of anything else.

First became aware of Hat and Home with a property my partner and I were keen on. After being messed around with bidding wars, I raised this issue on the phone with the representative, to which I was told "No, we don't engage with any of that, it wastes time for everyone involved and just drives cost - for us it's a first and final offer, always" which was reassuring to hear. A few days later, I left some details with the agent, including my maximum budget, which I *strictly* said could not go above £450,000.

Martin · 27 April 2024

★★★★★ 5/5

Google

brillant experience of how good letting agencies work ! Thank you for being so helpful Leah and finding me a new home so quickly 😊 …

Rachel · 15 February 2026

★★★★★ 5/5

Trustpilot

Great 5* company

I have never really had a positive experience with Estate agents in the past,untill I got in contact with Barnaby at Hat and Home Wokingham. I had a meeting with him regarding the sale of a property, and he was so well informed, and gave great advice. A whatsapp is set up so that he can keep you informed of different things. Honestly, I'm 50 years old and customer service is so important to me, and great customer service, is what you get from Hat and Home, with positive results

Rachael · 10 April 2024

★★★★★ 5/5

Trustpilot

A big thank you to Hat and Home Team

A big thank you to the friendly and hardworking team at Hat and Home Estate agents for your excellent work. what I received from you was a top-notch customer-centred service which suited my unique circumstances. You gladly accepted to compete with other estate agents to market my property - although this didn't happen because you took a day to find a customer. Your unique marketing model meant that I benefitted from working with one specific consultant from start to finish, making it easy for me to follow the ongoings. You guys are simply amazing and the sky is the limit for you. I highly recommend you (Hat and Home) to anybody wishing to let their property asap. Once more, THANK YOU ANNIE.

Kepha · 14 February 2024

★★★★★ 1/5

Google

Sadly there isn’t much good I can add here from both a rental and sales perspective. Non responsive, negative, always trying to cut corners and charge. It’s a shame that a small businesses grow has grown this quickly and lost its small business appetite

Jeni · 15 June 2025

★★★★★ 5/5

Google

Lisa, Lucas & Jordan have been brilliant from start to finish. They have made the process of selling our property stress free & had everything wrapped up in really good time for us. Loved being kept in the loop via WhatsApp. Thanks again guys for all your help!

Georgina · 15 April 2025