Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Job!
I am a Property Investor and, in my previous dealings with Butters John Bee in Congleton, have found Vicki Hough to be extremely helpful and professional.The Team at BJB have just done an outstanding job for me on my most recent house purchase.Both the initial viewing by Jan and the quick processing of the sale against tight deadlines were handled extremely well and I am most grateful to everyone.Nigel Crouch
Nigel · 10 July 2019
Agent replied · 12 June 2024
Hi Nigel, Thanks so much for your lovely review and we very much look forward working with you again soon.BJB Congleton
★★★★★ 5/5
TrustpilotStacey O’Hara is an asset to the team!
Stacey O’Hara is very efficient. She has wasted no time in finding quotes and updating me throughout. She is always very polite and professional with her communication. This all helps to make a stressful process more streamline. She is clearly very hardworking as I often receive replies after office hours.
Eleanor · 23 September 2020
★★★★★ 5/5
GoogleWe spoke with Jess at BJB. She was superb! Full of knowledge, very professional and friendly. She was honest about our situation and provided us with some great ideas but reassured us at the same time. Top marks!
Jamie · 14 January 2024
Agent replied · 12 June 2024
Jamie, what a lovely review. Meeting you and your family was such a highlight of my day! I still have Rosie's glitter bomb in my bag and have showed it off to at least three people! I look forward to helping you with your purchase very soon!
★★★★★ 5/5
TrustpilotWonderfully attentive service from Corrie
I can't thank Corrie enough for the wonderful and attentive service I received. Her helpful manner and her professionalism is second to none and I would not hesitate to recommend Butters John Bee to anyone in the future. Thank you, Corrie, it is an absolute pleasure to deal with you.
Jane · 22 July 2020
★★★★★ 5/5
TrustpilotGreat Service from Sophie
Sophie, along with the entire team, was absolutely fantastic to work with. They were incredibly warm and welcoming, always making us feel at ease. They were consistently available to provide help and guidance, promptly answering our questions or offering advice throughout our search.
Andrew · 24 March 2025
★★★★★ 5/5
TrustpilotHayley from Bjb was very professional…
Hayley from Bjb was very professional and helpful it went really smoothly and I was renting within a couple of weeks.cheers
Mark · 31 March 2019
Agent replied · 12 June 2024
Dear Mark, Thank you for taking the time to leave us a review, I hope everything went well with your move in and i wish you all the luck in your new home. Hayley, Butters John Bee.
★★★★★ 5/5
TrustpilotHappy customer
I have recently sold a property through BJB Sandbach. They are professional as well as caring. From first meeting the valuer Mark, this was always going to be a good experience. We were kept informed at every stage without feeling pressured or rushed. Their advice was always spot on. Our sale completed within 3 weeks. Can't thank them enough.
Barkley · 27 December 2021
Agent replied · 12 June 2024
Thank you very much for your kind comments, we do appreciate it. We wish you and your family all the best. Kind regards, BJB Sandbach
★★★★★ 5/5
TrustpilotDanielle is always very helpful and…
Danielle is always very helpful and quick to respond to my emails and calls whenever I need her.
Graham · 19 June 2020
Agent replied · 12 June 2024
Dear Graham, Thank you for your lovely review about Danielle. If we can help with anything else in the future please do not hesitate to contact us. Kind regards, Rebekka GillBranch Lettings Manager
★★★★★ 5/5
TrustpilotFabulous service Natalie!
I would like to take this opportunity to thank Natalie for her professional advice. She gave us 100% support. Also, she went above and beyond with her kind guidance through what would have been an extremely stressful situation. I would recommend to friends and family!! Thank you Natalie
Sharon · 30 December 2020
★★★★★ 5/5
TrustpilotAs a tenant it's always daunting having…
As a tenant it's always daunting having to tell the landlord about breakages and issues but Ben has made the process smooth and easy and helped get the repair sorted really quickly which just before Christmas is great. Thanks to Ben and the team for all your help.
SR · 18 December 2020
★★★★★ 1/5
TrustpilotDon't provide important information
"For details of the leasehold, including the length of lease, annual service charge and ground rent, please contact the agent"They have the information, why not display it for everyone to see, instead of waste my time having to phone up?
Uncle · 3 November 2023
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@haart.co.uk with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotAmazing service from start to finish
Absolutely brilliant service from John Butters Bee. Michael Ferris has been amazing. I would definitely recommend them.Thank you again Michael!
Siana · 2 July 2019
Agent replied · 12 June 2024
Dear SianaThank you so much for your great review and kind words and we hope you and your family enjoy living in your new home, please do not hesitate to contact us if we can be of help in the future.Kind RegardsMichael FerrisLettings ManagerBJB Congleton
★★★★★ 5/5
TrustpilotStacey is an absolute gem to deal with
Stacey is an absolute gem to deal with. Always on the ball and responses are very quick . She’s helped me and my company to grow and always there to help. Always goes out her way and nothing is to much troubleShe’s a credit to the company .
Lee · 20 November 2020
★★★★★ 5/5
TrustpilotI just have to say how impressed i am…
I just have to say how impressed i am with Ben Parry, polite , understanding and actually listened to me . Quick to get on and solve the issue . Thanks Ben , i can rest easy knowing if i ever have a problem it will be solved
Nicky · 13 November 2020
★★★★★ 4/5
TrustpilotI found BJB staff very helpful with my…
I found BJB staff very helpful with my search for a tenant. Sean and Hayley assisted me very well and understood my needs and wants.I have found it very easy to deal with both of them as they have used common sense as well as legal requirements to assist me in finding a tenant.I hope that we will continue to build on this relationship in the future.Many thanks
Customer · 3 June 2019
Agent replied · 12 June 2024
Thank you for your review, Boris. We've thoroughly enjoyed working with you on your property and look forward to doing so again in the future. Kind regardsBJB
★★★★★ 1/5
TrustpilotBJB property management found lacking
BJB property management has to take accountability for the appropriate maintenance of all their property which I am disappointed to say that they have failed at and are so incompetent at. Sadly enough this sort of practice leads to business discontinuity as customers are left very dissatisfied.
Tita · 10 April 2023
Agent replied · 12 June 2024
Hello Valerie, I am sorry to read of your experience which is not reflective of our usual 5* service. Our Property Management team are looking into your issues and have attempted to contact you directly. Please contact us on the number provided where one of our Property Management Team will be happy to help youKind RegardsBen ParryProperty Management ManagerTelephone 01270534531
★★★★★ 5/5
TrustpilotBJB - Great service and very efficient
The letting team at BJB Newcastle under Lyme have been great and supportive all of the way through the process. Chelsea has kept me up to date with the status at all times and I knew I was in a safe pair of hands - in the end they found a successful tenant in no time. I look forward to working with them in the future.
Ben · 10 March 2020
Agent replied · 12 June 2024
Dear Ben, Thank you for taking the time to share your experience. We are delighted you are pleased with the service you received whilst letting your property.
★★★★★ 5/5
TrustpilotBen better up North.
Was looking to find a place in Crewe to rent out whilst I was on a job up North. Dealt with a chap called Ben who was most helpful and accomodating, Seemed a top man and a credit to his firm, so unlike many of the estate agents I've dealt with down south over the past 30 years.
David · 13 December 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave a review for Ben. We are glad he was of great assistance to you and feel free to call whenever you need help in the futureKind RegardsBJB CreweLettings
★★★★★ 1/5
TrustpilotAvoid this company if you want to rent…
Avoid this company if you want to rent your house out . Terrible customer service as unable to speak to anybody , they don’t return your calls . Paid for a fully managed service but you wouldn’t think so as often had to contact the tenants myself . Moved lettings agents this time around due to the poor service .
Susan · 13 July 2021
Agent replied · 12 June 2024
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. This has now been raised internally, however if you'd like to discuss this further, please email help@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
★★★★★ 5/5
TrustpilotSuper fast service
Elisha was our contact for a property and was great. I called on Saturday and she accommodated us with a viewing on the same day. I needed to find a place urgently and she made it all happen within a few days. Always answered any queries swiftly. (Anita O'C).
Customer · 30 March 2020
★★★★★ 4/5
TrustpilotI recently dealt with Bev and her team…
I recently dealt with Bev and her team at the Telford branch. They were all very knowledgeable and helpful
David · 25 May 2019
Agent replied · 12 June 2024
Hi David Dickens, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
TrustpilotCharlotte Foden was really helpful and…
Charlotte Foden was really helpful and made the whole process easy from start to finish!Can’t thank her enough! 5*
Reegan · 17 May 2019
Agent replied · 12 June 2024
Hello Mr Westwood, thank you for your kind words and 5* review. If we can ever be of any help in the future please do not hesitate to contact us. Kind Regards - the Hanley Lettings Team
★★★★★ 5/5
TrustpilotProperty Management - Andy Pass
As contractors we have been in communication with Andy Pass who has been working with us regarding empty properties requiring maintenance, key logistics and chasing invoice payments. He responds well to emails, and we have successfully completed some outstanding maintenance jobs with prompt payment too. Thank you Andy
BMG · 17 July 2020
★★★★★ 5/5
GoogleI found Jessica and all of the team at BJB to be extremely helpful and provided valuable information and guidance with regard to the potential sale of my property.
Katrina · 22 May 2024
Agent replied · 12 June 2024
Afternoon Katrina, thank you for your review, Jessica and all the team at BJB pride themselves on providing valuable information, and offering guidance regards to the potential sale of your property. Anything you need in the meantime, please reach out.
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