Martin & Co Saltaire reviews

★★★★★ 5/5

The Trusted Agent

Denise Feather

I have known Denise for eleven years - she dealt with my initial application to rent a property from the then Village Estates. Since then, during all my tenancies with both Village Estates and Martin and Co. she has dealt with all my enquiries and problems regarding tenancies in a most efficient manner. Denise has an in depth knowledge of the property and rental market and a wealth of experience to draw on. In an age where sometimes customer service is not all it could be, Denise has provided first rate service to myself at all times. Always friendly, helpful and courteous, she is a credit to Martin and Co. and I cannot speak highly enough of her.

Peter · 12 May 2024

★★★★★ 5/5

The Trusted Agent

Excellent!!

I moved out of my parent's home in February and rented my first home. The support from Martin & co has been absolutely incredible!! Any question I ask and anything I need I always get an answer quickly and always left feeling looked after! A huge huge thank you to Denise Feather who is a wonderful property manager, I couldn't ask for better! I have also had help from a lady called Hannah who was so lovely! I honestly can't thank the company enough!

Lauren · 23 October 2023

★★★★★ 5/5

The Trusted Agent

Denise Feather

Denise has been exceptionally patient and professional through out the years. I am dyslexic and dyspraxia and she’s really helped take some of the anxiety out of really stressful situations. She’s alwYs been considerate and happy to explain things or support me wherever she can. I’ve been with my current landlord for eight years and Martin and Co have always arranged to have repairs sorted in a timely fashion. Can’t fault them from start to finish. I think it was Vicki that did my tenancy inspection, she’s very good and respectful of people’s homes. All Martin & Co staff are really helpful, but particularly Denise, who is constant.

Vicki · 16 June 2023

★★★★★ 5/5

The Trusted Agent

Letting agent staff review

I have used the services provided by Martin & Co for a number of years and have always found their staff to be extremely professional and knowledgeable, they have consistently been friendly and helpful no matter what issues I have encountered, and always provided accurate information and sound advice when requested. As a landlord, receiving timely rent payments and providing reports for income, invoices and expenses is critical and Caroline Dyson within their accounts team has always been fantastic in providing a thoroughly helpful, professional and accurate service.

Anand · 4 May 2023

★★★★★ 4.5/5

The Trusted Agent

Landlord in Bradford

I have always been happy with Martin and Co at Saltaire. Caroline and the finance department seem to get the job done very quietly and efficiently; if ever I have had an issue, Caroline has been happy to deal with it promptly. I have always felt confident in her and am grateful for her professional skills. Denise and the management team are my usual point of contact: I feel that they are always there for me and happy to deal with issues really quickly. I admire their skills, their sensitivity and the forthright manner in which they simply get on with the job. My thanks to both Caroline's Finance Team and Denise's Lettings Management Team. They are a joy and a comfort to have working on my behalf.

Richard · 17 February 2023

★★★★★ 5/5

The Trusted Agent

Outstanding from start to finish

My experience with the staff at Martin & Co from start to finish has been extremely positive. I feel that I was always listened to and always kept informed of any developments with my property when it came to any remedial works or tenant requests. Having a team on board who have the knowledge and expertise to address any issues is essential as a landlord and I don't feel like I could have been successful without the help of Angela and Jess. Angela has always provided me with advise in regards to rental pricing and repair quotes and Jess has been brilliant with liaising with the tenants when we finally decided to put our property on the market. If you have a house to rent and you need a reliable estate agent, just go with Martin & Co!

Midge · 29 September 2022

★★★★★ 5/5

The Trusted Agent

Wonderful

I am over the moon with how professional, approachable, swift professionalism. An amazing team here at saltaire, Denise is a true delight, however Uber efficiency attention too detail. She goes the extra mile too deal attentively, swiftly and is in touch to ensure a smooth process. Denise as been fantastic with myself on a couple of occasions. I personally “HIGHLY RECOMMEND” utilising Martin & co Saltaire Branch, don’t just take my word for it. Give them a call, look them up on there website, or even better make the trip over too them. Paul, Spen mill grange.

Paul · 18 August 2022

★★★★★ 4.9/5

The Trusted Agent

End of an Era

I would like to take this opportunity to thank Martin & Co and in particular Denise Feather, who has been my point of contact for almost 15 years. Throughout that time we have been abroad and have left our property to be managed by the Martin & Co Saltaire, who have been outstanding throughout the period. Where issues have arose, the team have solved the problems with minimum fuss and always sort approval, and used common sense to manage the property. A Big Thank You! to Denise. Robert "Bob" Kirby

Robert · 15 July 2022

★★★★★ 5/5

The Trusted Agent

Caroline Dyson, Accountant at Martin & Co

A big thankyou for everything to Caroline Dyson at Martin & Co, getting me out of debt, somehow she did it. I came to an immense realization as I sat in the sun outside contemplating. Being an accountant is hard, and one receives little praise, as the natural tendancy is to think one is asking for money, this of course is not the case, she does a great job, and has balanced the accounts well. For it is a job involving cold figures, and demands, for payment. The client has a tendancy to think an accountant, like a mechanic, or a scientist, is not human or friendly as it were; how wrong this is; for the role typifies that character because of the job's very subject. As I began to think things over, I realised many things. For example: how come, despite inflation, my rent amount never rose? How come the landlord didn't take the bond? This does not happen without an accountant who is helping the tenant. One may say " No, the landlord decided." This is the art and skill of an accountant. A discrete, and careful mastery of figures and omissions, debts, and additions. I began to see the work Caroline has done over my ten year tenancy. As I came to the end of my tenancy, I fell into the greatest arrears imaginable, with no way out. As spring began, Caroline and I began to concoct a payment plan. That payment plan first was a brilliant move, which slowed down the landlord into some kind of thinking that spread the debt out. But then how the landlord cleared the debt, surely must have been Caroline's persuasion. Anyway, thanks again, I'll never know how I am out of the terrible debt I was in. Caroline phoned me, and I was talking to her about filling in forms relating to my new landlord's relationship with Martin & Co, and we went into the topic of shareholders and equity, a subject about which I know very little. Caroline made a decisive move that only someone with a degree in law and finances would understand; for in a moment from my mentioning of the meaning of 'financial interest', which I had thought I should indicate, she stopped me in the conversation, and spotted straight away with her instant analysis, that, without knowing this, I would have dug myself into a deep hole; for in no way did it apply to my new landlord's setting. Chris Fleetwood

Chris · 27 May 2022

★★★★★ 5/5

The Trusted Agent

Caroline Dyson at Martin & Co

I wish to say another mention about this lass. Can't forget her. I've known her a good 10 years now. Through the ups and downs of accounts and hard times. Many a conversation in dark times when I was low. When there was no way of getting money in time, no hope. Caroline acted as an intermediatory between myself and the landlord, in explanations and leverages, undercuts and restorations. I can't tell you, many a time I thought that was it, but Carolyn has a natural aspiring way of alieviating tense situations. It is remarkable what she did recently. I dropped into immense debt, so far, that there was no way out. In a dramatic act of immense intelligence, Caroline somehow got the landlord to back down, and we wrote instead a payment plan. This quietened him down for a while. But, dropping further into debt, failing to make the required payments, I felt as though death was upon me, no way out. How she did it no-one will EVER know, but this woman, somehow talked him round, discounting the whole debt, must have been a thousand or more+, and in the sale of the house, Caroline rang me, and dreading the news, suddenly the conversation turned. I could not believe it, I had nothing to pay. All was totally cleared. No debt. I was saved. This is a true girl of a nature you can't avoid. I would recommend her services as an accountant anytime. Top class.

Chris · 27 May 2022

★★★★★ 5/5

The Trusted Agent

Angela Nicholson at Martin & Co

Top class woman. I've known her years, must ne since about 2011, when I moved into one of Martin & Co's beautiful properties in Haworth village. Since then I have depended on Angela, to sort out so many problems when ever things went wrong, such as tap not working, boiler, no hot water, normal events that occur in the home. She has always been there, like a friend. Recently my landlord decided to sell the house, it's a lovely cottage, built in 1873, class of Martin & Co, unequalled, and unparalleled in quality and services, known throughout UK, you can depend on them; and Angela my rent officer had the tough task of setting out a new massive tenancy agreement for my Dad, who had purchased the house. It was an extremely difficult task, given that he is my father, and I would be renting it from him, i.e. how we could set such a thing up. But Angela, held on, fought through all the troubles, and somehow did it, she delivered a brilliant assured shorthold tenancy. An A1 agreement. I know I honour her, the greatest woman I know. I send many letters via email to her, through many emotional trains, and she always pulls me through. You don't see this kind of thing in business. It is part of Martin & Co, they've got a heart you'll cherish. Anyone who wants a good house, and a good agent, you can count on Angela. Chris Fleetwood

Chris · 27 May 2022

★★★★★ 5/5

The Trusted Agent

Excellent

We have recently moved into a property which was let and is now being managed by Martin & Co. I was very impressed with how quickly I was able to view the property. Hannah showed me around and was really friendly and professional. All the staff in the office were welcoming and when I explained our circumstances they couldn’t do enough to speed up the process. Denise over saw the application and was a pleasure to deal with. I highly recommend this letting agency.

Sarah · 23 May 2022

★★★★★ 5/5

The Trusted Agent

Denise Feather doing a great job.

Denise Feather has been so helpful with this property on my behalf, when the tenant left after giving in her notice the property was in rather a bad state of affair, but Denise went above and beyond to get all the relevant workpeople, cleaning teams in to bring it back to its former glory, she has kept me fully informed at all times of what was happening, times things were going to take place etc, would highly recommend, I have been with Martin and Co for many years and have always been pleased with the service I have received.

Julie · 23 May 2022

★★★★★ 5/5

The Trusted Agent

Martin And Co Saltaire

We Have Recently Just Got The Keys To Our New Property And We Had Angela Nicholson Sort Everything Out For Us Regarding Paperwork And Signing And Everything Else Her Communication Was Amazing She Kept Us Both Updated On Our Full Process Of The House And Kept Us Informed About The Work That Had Been Done (Garden Had Been Cut) etc Absolutely 10/10 Recommend Such A Stress Free Time With Angela’s Help, Was An Amazing Experience When I Collected The Keys And Made Me Feel So Comfortable Aswell As The Rest Of The Team Members When Walking Into The Shop Thank You For Helping Us And We Recommend You So Much!

Megan · 11 May 2022

★★★★★ 4.5/5

The Trusted Agent

Happy with letting experience

I've used Martin and Co as a landlord to let out a new property recently. I've been very happy with the responsiveness, professionally and fast delivery that the team has to offer. They're always quick to respond to queries and keep you updated on progress. They're also very pro-active and sort out issues before you even think of them. Angela and Samantha in particular have been a massive help in getting the property up to shape and letting it out. Overall, I've been very pleased with the customer experience so far and am excited to continue working with them.

Donald · 17 January 2022

★★★★★ 4.8/5

The Trusted Agent

Fantastic professional Service

I have dealt with Martin & Co for a number of years and have always found them to be very helpful to me as a landlord but also considerate to the needs of the tennant’s. I’ve recently been communicating with Sam and Denise regarding a re let of my property and was thrilled when a new tennent was found, the relevant paperwork completed all within a short space of time. Carol in accounts is always happy to answer any queries regarding payments. All in all very happy with the friendly, professional service received.

Vicky · 6 January 2022

★★★★★ 5/5

The Trusted Agent

Tenancy Review

I would like to thank Hannah Wilkinson on her support through the tenancy agreement renewal. I had a few problems (due to a fault of my own) but Hannah supported me throughout and provided me with fantastic advice and responded to emails the same day in a timely manner. It was a stressful time for myself but Hannah reassured me and i was always confident she would do the best she can to help me. Thank you Hannah for all your help.

Tia · 3 December 2021

★★★★★ 5/5

The Trusted Agent

Tenancy in Cullingworth

I rented my house for over 5 years. Martin & Co were always excellent in communicating and attending to any issues that I might have had. In particular, Denise, who looked after my tenancy throughout, was superb. Always quick to react to my questions and answered efficiently and diligently. It was a shame that I moved on but sometimes we can't miss a nice opportunity. Thank you Denise.

Paul · 23 November 2022

★★★★★ 5/5

The Trusted Agent

Looking to rent out a property

When reviewing whether to rent out my property and speaking to various agents, Martin & Co stood out from the crowed... well specifically Angela. She was so helpful and friendly giving me all the information I needed in doing so, and reassured me that she could take out all of the hassles of renting out a property. I will definitely use this agent when I make my decision.

Helen · 29 September 2022

★★★★★ 5/5

The Trusted Agent

Victoria White

I have lived in a property rented through Martin and Co for coming up to 1year in July I just wanted to thank Vikki for all her help she’s certainly one of the very best always goes above and beyond and is always quick at getting back to us when we have been in touch. Thanks again Vikki. Definitely recommend Martin and Co 5 starts from us!!

Josie · 10 June 2022

★★★★★ 5/5

The Trusted Agent

Brilliant customer service

Martin & Co / Angela Nicholson and her colleagues have always been there for me when I needed any advice. They are a very helpful team and can deal with all type of queries. Would highly recommend the organisation. Keep up the good work and your a great help to new landlords in the market. 5 Star and very highly recommended.

Umer · 30 January 2023

★★★★★ 5/5

The Trusted Agent

Fantastic service from start to finish

Having been recommended to use Martin & Co by a neighbour, we've been delighted with the team's service, friendliness and professionalism at every turn. Kathryn and her colleagues have been a real safe harbour in what is obviously a stressful time, and - like our neighbour - can't recommend them highly enough. Oh, and a really fair price, too. Couldn't ask for more. Thanks, Kathryn & co.

Ben · 4 March 2022

★★★★★ 5/5

The Trusted Agent

Excellent All Round

I have just moved out of a property I was renting through Martin & Co and I would just like to say what a fantastic letting agents. Through my 2 and years I have been communicating with Denise Feather and what a credit she is to Martin & Co. Very professional, helpful, nothing was ever any trouble. Thanks again for everything.

Jess · 26 April 2022

★★★★★ 5/5

The Trusted Agent

Landlord review

Very happy with service having used Martin & Co for many years, staff have always been friendly and professional. Communication is of a good standard. Always sorted out any maintenance issues that needed attending too quickly and having communicated more with Denise Feather from the start I have found her a pleasure to deal with nothing is too much trouble.

Adam · 18 January 2022