Martin & Co Saltaire reviews from tenants

★★★★★ 5/5

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Denise Feather

I have known Denise for eleven years - she dealt with my initial application to rent a property from the then Village Estates. Since then, during all my tenancies with both Village Estates and Martin and Co. she has dealt with all my enquiries and problems regarding tenancies in a most efficient manner. Denise has an in depth knowledge of the property and rental market and a wealth of experience to draw on. In an age where sometimes customer service is not all it could be, Denise has provided first rate service to myself at all times. Always friendly, helpful and courteous, she is a credit to Martin and Co. and I cannot speak highly enough of her.

Peter · 12 May 2024

★★★★★ 5/5

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Excellent!!

I moved out of my parent's home in February and rented my first home. The support from Martin & co has been absolutely incredible!! Any question I ask and anything I need I always get an answer quickly and always left feeling looked after! A huge huge thank you to Denise Feather who is a wonderful property manager, I couldn't ask for better! I have also had help from a lady called Hannah who was so lovely! I honestly can't thank the company enough!

Lauren · 23 October 2023

★★★★★ 5/5

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Denise Feather

Denise has been exceptionally patient and professional through out the years. I am dyslexic and dyspraxia and she’s really helped take some of the anxiety out of really stressful situations. She’s alwYs been considerate and happy to explain things or support me wherever she can. I’ve been with my current landlord for eight years and Martin and Co have always arranged to have repairs sorted in a timely fashion. Can’t fault them from start to finish. I think it was Vicki that did my tenancy inspection, she’s very good and respectful of people’s homes. All Martin & Co staff are really helpful, but particularly Denise, who is constant.

Vicki · 16 June 2023

★★★★★ 5/5

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Wonderful

I am over the moon with how professional, approachable, swift professionalism. An amazing team here at saltaire, Denise is a true delight, however Uber efficiency attention too detail. She goes the extra mile too deal attentively, swiftly and is in touch to ensure a smooth process. Denise as been fantastic with myself on a couple of occasions. I personally “HIGHLY RECOMMEND” utilising Martin & co Saltaire Branch, don’t just take my word for it. Give them a call, look them up on there website, or even better make the trip over too them. Paul, Spen mill grange.

Paul · 18 August 2022

★★★★★ 5/5

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Caroline Dyson, Accountant at Martin & Co

A big thankyou for everything to Caroline Dyson at Martin & Co, getting me out of debt, somehow she did it. I came to an immense realization as I sat in the sun outside contemplating. Being an accountant is hard, and one receives little praise, as the natural tendancy is to think one is asking for money, this of course is not the case, she does a great job, and has balanced the accounts well. For it is a job involving cold figures, and demands, for payment. The client has a tendancy to think an accountant, like a mechanic, or a scientist, is not human or friendly as it were; how wrong this is; for the role typifies that character because of the job's very subject. As I began to think things over, I realised many things. For example: how come, despite inflation, my rent amount never rose? How come the landlord didn't take the bond? This does not happen without an accountant who is helping the tenant. One may say " No, the landlord decided." This is the art and skill of an accountant. A discrete, and careful mastery of figures and omissions, debts, and additions. I began to see the work Caroline has done over my ten year tenancy. As I came to the end of my tenancy, I fell into the greatest arrears imaginable, with no way out. As spring began, Caroline and I began to concoct a payment plan. That payment plan first was a brilliant move, which slowed down the landlord into some kind of thinking that spread the debt out. But then how the landlord cleared the debt, surely must have been Caroline's persuasion. Anyway, thanks again, I'll never know how I am out of the terrible debt I was in. Caroline phoned me, and I was talking to her about filling in forms relating to my new landlord's relationship with Martin & Co, and we went into the topic of shareholders and equity, a subject about which I know very little. Caroline made a decisive move that only someone with a degree in law and finances would understand; for in a moment from my mentioning of the meaning of 'financial interest', which I had thought I should indicate, she stopped me in the conversation, and spotted straight away with her instant analysis, that, without knowing this, I would have dug myself into a deep hole; for in no way did it apply to my new landlord's setting. Chris Fleetwood

Chris · 27 May 2022

★★★★★ 5/5

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Caroline Dyson at Martin & Co

I wish to say another mention about this lass. Can't forget her. I've known her a good 10 years now. Through the ups and downs of accounts and hard times. Many a conversation in dark times when I was low. When there was no way of getting money in time, no hope. Caroline acted as an intermediatory between myself and the landlord, in explanations and leverages, undercuts and restorations. I can't tell you, many a time I thought that was it, but Carolyn has a natural aspiring way of alieviating tense situations. It is remarkable what she did recently. I dropped into immense debt, so far, that there was no way out. In a dramatic act of immense intelligence, Caroline somehow got the landlord to back down, and we wrote instead a payment plan. This quietened him down for a while. But, dropping further into debt, failing to make the required payments, I felt as though death was upon me, no way out. How she did it no-one will EVER know, but this woman, somehow talked him round, discounting the whole debt, must have been a thousand or more+, and in the sale of the house, Caroline rang me, and dreading the news, suddenly the conversation turned. I could not believe it, I had nothing to pay. All was totally cleared. No debt. I was saved. This is a true girl of a nature you can't avoid. I would recommend her services as an accountant anytime. Top class.

Chris · 27 May 2022

★★★★★ 5/5

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Angela Nicholson at Martin & Co

Top class woman. I've known her years, must ne since about 2011, when I moved into one of Martin & Co's beautiful properties in Haworth village. Since then I have depended on Angela, to sort out so many problems when ever things went wrong, such as tap not working, boiler, no hot water, normal events that occur in the home. She has always been there, like a friend. Recently my landlord decided to sell the house, it's a lovely cottage, built in 1873, class of Martin & Co, unequalled, and unparalleled in quality and services, known throughout UK, you can depend on them; and Angela my rent officer had the tough task of setting out a new massive tenancy agreement for my Dad, who had purchased the house. It was an extremely difficult task, given that he is my father, and I would be renting it from him, i.e. how we could set such a thing up. But Angela, held on, fought through all the troubles, and somehow did it, she delivered a brilliant assured shorthold tenancy. An A1 agreement. I know I honour her, the greatest woman I know. I send many letters via email to her, through many emotional trains, and she always pulls me through. You don't see this kind of thing in business. It is part of Martin & Co, they've got a heart you'll cherish. Anyone who wants a good house, and a good agent, you can count on Angela. Chris Fleetwood

Chris · 27 May 2022

★★★★★ 5/5

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Excellent

We have recently moved into a property which was let and is now being managed by Martin & Co. I was very impressed with how quickly I was able to view the property. Hannah showed me around and was really friendly and professional. All the staff in the office were welcoming and when I explained our circumstances they couldn’t do enough to speed up the process. Denise over saw the application and was a pleasure to deal with. I highly recommend this letting agency.

Sarah · 23 May 2022

★★★★★ 5/5

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Martin And Co Saltaire

We Have Recently Just Got The Keys To Our New Property And We Had Angela Nicholson Sort Everything Out For Us Regarding Paperwork And Signing And Everything Else Her Communication Was Amazing She Kept Us Both Updated On Our Full Process Of The House And Kept Us Informed About The Work That Had Been Done (Garden Had Been Cut) etc Absolutely 10/10 Recommend Such A Stress Free Time With Angela’s Help, Was An Amazing Experience When I Collected The Keys And Made Me Feel So Comfortable Aswell As The Rest Of The Team Members When Walking Into The Shop Thank You For Helping Us And We Recommend You So Much!

Megan · 11 May 2022

★★★★★ 5/5

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Tenancy Review

I would like to thank Hannah Wilkinson on her support through the tenancy agreement renewal. I had a few problems (due to a fault of my own) but Hannah supported me throughout and provided me with fantastic advice and responded to emails the same day in a timely manner. It was a stressful time for myself but Hannah reassured me and i was always confident she would do the best she can to help me. Thank you Hannah for all your help.

Tia · 3 December 2021

★★★★★ 5/5

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Tenancy in Cullingworth

I rented my house for over 5 years. Martin & Co were always excellent in communicating and attending to any issues that I might have had. In particular, Denise, who looked after my tenancy throughout, was superb. Always quick to react to my questions and answered efficiently and diligently. It was a shame that I moved on but sometimes we can't miss a nice opportunity. Thank you Denise.

Paul · 23 November 2022

★★★★★ 5/5

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Victoria White

I have lived in a property rented through Martin and Co for coming up to 1year in July I just wanted to thank Vikki for all her help she’s certainly one of the very best always goes above and beyond and is always quick at getting back to us when we have been in touch. Thanks again Vikki. Definitely recommend Martin and Co 5 starts from us!!

Josie · 10 June 2022

★★★★★ 5/5

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Excellent All Round

I have just moved out of a property I was renting through Martin & Co and I would just like to say what a fantastic letting agents. Through my 2 and years I have been communicating with Denise Feather and what a credit she is to Martin & Co. Very professional, helpful, nothing was ever any trouble. Thanks again for everything.

Jess · 26 April 2022

★★★★★ 5/5

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Hannah was fabulous

After a long time living in the same property I was extremely nervous when looking at a new home for me and my children. Hannah looked after us all so well and made us enjoy the whole process. What a lovely lady and a great company, couldn’t ask for more

Danielle · 12 February 2022

★★★★★ 4.9/5

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To Martin & Co

I am really pleased to say Angela Nicholson is a star 🌟 what ever issues I have regarding maintenence Angela is very promt at what she does and how she gets things done. Infact it was only yesterday I spoke to Angela and I asked if she was the manager? She said she wasn't i was actually shocked to hear that as i told her you sure sound like one as she speaks so professional i can honestly say Angela is always a pleasure to talk to, always listens to what you are saying to her in a very polite and respectful manner and not mentioning what ever the situation? she's very cheerful kind and caring always asks you how you are hows your day been? It might be little things to some but its these little things that count expecially with what is currently going on in this world with the the awful virus situation. Angelas work and what she does as a lettings co ordinator is extremely professional and outstanding 👏 no gimmicks with her. If I had to give out an award to best lettings agent it would definitely go to Angela. Also I want to point out if you could kindly move Angela Nicholson to a higher position at Martin an co please do so as Angela truly and well deserves it a true gem💎.

Nazia · 6 January 2022

★★★★★ 5/5

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Angela Nicholson

We have been renting for a couple of years now and Angela has helped us through out and and communicates well with us if something needs doing and never feel like I can’t email or ring about anything as she is super friendly x

Jade · 24 June 2022

★★★★★ 5/5

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Gold standard

The staff are highly efficient, enthusiastic and always helpful. I’ve always had a really great service from Denise, Lucy and Hannah specifically. After nearly 6 years residing where I do this, it is great to have such fantastic support. Always willing to help and very very diligent.

Paul · 9 January 2022

★★★★★ 5/5

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Quality service

I have rented a house for last 7 years formally thru whitegates and have had exceptional service especially with Angela who has done her best throughout the 7 years for me . I would like to thank everyone who has helped me throughout my time

David · 16 December 2021

★★★★★ 5/5

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9 monthly check

Angela came to do the 9 monthly check Excellent service, communication Discussed a few bits that needed repairs by the landlord Contacted me within 48hrs to say landlord will sort everything Brilliant company and staff to rent from

Maxine · 28 September 2022

★★★★★ 4.9/5

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Looking for Rental

New to rental market looking for son’s first rental property in Saltaire close to station spoke to Angela who was very helpful & informative gave me the information needed to get the ball rolling THANKS 😊

Karen · 29 September 2022

★★★★★ 5/5

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Property rental

Angela form Martin & co as Been great while dealing with my mums property which she rents from start to now. When you speak too Angela she is very polite deals with problems promptly and quickly regarding maintenance problems.

Christopher · 6 January 2022

★★★★★ 4.9/5

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Renewing tenancy

My partner and myself are currently in the process of buying a house. Our tenancy became up for renewal and whilst we are happy with the house we are renting, we can’t commit to 6 months due to buying a house. we requested to go on a month to month basis as we have 2 months left of our tenancy and are unsure when or if the house purchase will complete. This was communicated with the landlord and we got a positive answer back within the day which is really helpful to our current position and means we don’t have to worry about what happens whilst the house purchase progresses.

Benjamin · 2 September 2022

★★★★★ 5/5

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Angela

Whenever I need a question answering Angela is very helpful, and quick with her replies. It helps to keep you in the loop. She seems to go above and beyond for the company.

Samantha · 16 June 2022

★★★★★ 4.8/5

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Cust service

Vikki has been very helpful in resolving issues regarding the rental agreement/tenancy, she has also been very helpful in taking up some issues regarding maintenance issues with the properly.

Andrew · 27 June 2022