5/5
GoogleReally lovely team at the Salisbury lettings office. I especially want to thank Luke for making the process so smooth and efficient. Thank you so much and will definitely use again and recommend. Communication is impeccable.
Trusted Agent profile · Salisbury
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Northwood Salisbury reviews
★★★★★
178 reviews across 3 platforms
Cheviot House, 69 - 73 Castle Street, Salisbury, SP1 3SP
Part of Northwood, see every office.
Northwood's office in Salisbury, at Cheviot House, is rated 4.5 out of 5 across 178 reviews on three platforms, including 155 Google reviews rated 4.4.
155
Reviews on Google
This office
6
Reviews on Direct reviews
This office
17
Reviews on allAgents
This office
Reviews
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
Google5/5
GoogleSiobhan Macfadyen has been extremely helpful and incredibly responsive throughout the lettings process! Having no real experience through lettings, Siobhan helped make the process easy to understand with quick and clear update. I would highly recommend!PositiveResponsiveness
5/5
GoogleExcellent communication throughout. Deadlines met and one very happy customer. Thank you Nathan!
5/5
GoogleLuke Russell and Ben Saunders have been especially amazing! Right from the first contact, they have been supportive, friendly and professional. They respond quickly and their customer service is superb. I cannot thank them enough for their guidance and support.
1/5
GoogleAs specified on numerous other reviews: they dont respond to emails or voicemails; dont answer the phone. After 1 email, 2 voicemails and 10 calls I tried pressing a different extension, the chap put me through to the lettings department (so there is someone there then!). "Sorry that property is fully booked now". Right. So despite me calling and emailing within 10mins of it being added, and calling the the following morning and then calling a further TEN times. You couldnt be bothered to look through the list of enquiries in chronological order and book viewings? What is the point. 🤦🏻♀️🤦🏻♀️🤦🏻♀️
1/5
GoogleThey lied to me many times. Let me give examples. I booked one property for viewing and just before viewing they cancelled it. The reason they gave was they got offer for it. Second time they did same for another property. When I said i will take it they said first all viewings must finish then landlord will decide who will get it. But they cancelled my viewings and said the property was gone. They make and break their own rules again and again. I am deeply disappointed with them and will never recommend or use their services . They are the worst agency I have ever come across. They have biased decisions and does favouritism.NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleWe had a viewing booked for a property, and were told the earliest appointment was a week later. We requested a booking online as well which never got a response. A day before our viewing, they message cancelling saying that it's been let. This is incredibly surprising and outrageous when they specified on the listing that letting is not based on a first come first served basis, and all viewings and offers would be allowed before a decision was made.NegativeResponsiveness, Quality, Professionalism
5/5
GoogleWe had a fantastic experience with Nathan. He was very responsive to my emails and any enquiries we had regarding the property whilst purchasing. He even went the extra mile and dropped the keys to us on completion to avoid any further stress on moving day for us. I would definitely recommend their services. Many thanks! :)
5/5
GoogleLuke and all his colleagues at Northwood have been tremendous help to me in renting my property. No worries and no problems. Excellent tenants, any maintenance quickly fixed at a reasonable price and great advice on valuation, rent reviews and inspection I recommend
5/5
GoogleEverybody were very friendly and helpful. As it was my first time renting a place, I had alot of questions and they were always there with quick replies.
5/5
GoogleArchie Blackler @ Northwood was fantastic getting my house sold. Im selling from overseas so potentially its tricky with the time and space differences - but he handled it all really well.
1/5
GoogleVery poor service and communication, told me to overpay on my rent and I would receive it back at end of tenancy, which I thought was odd. 9 days after end of tenancy and still waiting for return of my money, and although advised by bassets to pay this overpayment, when I asked for my money back told to ask the landlord myself. Really poor service
5/5
GoogleJust completed on a property marketed by Northwood Bassetts. We were extremely impressed with the communication from our estate agent Archie Blackler! He was courteous, informative and easy to talk to, very pleased with the process and all dealings with this company. Thanks again for your help!
5/5
allAgentsI'm glad that I got in
I'm glad that I got in touch with Northwood to find rental property for my family. The property details posted online by Northwood were simple & transparent, the initial communication was clear, that encouraged me to travel 80 miles to view the property. We met Andrea on the viewing day who has been friendly, reassuring and efficient with all aspects of our property rental process. A great experience so far, would highly recommend.
5/5
allAgents"I'm glad that I got in..."
I'm glad that I got in touch with Northwood to find rental property for my family. The property details posted online by Northwood were simple & transparent, the initial communication was clear, that encouraged me to travel 80 miles to view the property. We met Andrea on the viewing day who has been friendly, reassuring and efficient with all aspects of our property rental process. A great experience so far, would highly recommend.
5/5
Direct reviewsAndrea and Pari were fantastic. Very friendly and helpful throughout the rental agreement phase. Would highly recommend.
5/5
GoogleThank you again to the Northwood staff who have helped me let out my two local properties. Very helpful and always kept me in the loop. :):)
5/5
GoogleWe had a fantastic experience with Nathan. He was very responsive to my emails and any enquiries we had regarding the property whilst purchasing. He even went the extra mile and dropped the keys to us on completion to avoid any further stress on moving day for us. I would definitely recommend their services. Many thanks! :)
5/5
GoogleOnly estate agent id deal with on help with my rentals. Also dealt within in purchasing property. Straight, honest, responsive and generally a great help. Brilliant service always, a rare thing these days.
5/5
GoogleHad a viewing with Ben, he was excellent a very easy stress free process, even seen we were unavailable for another viewing and said he'll see if he could fit us in the next day.
5/5
GoogleNorthwood lettings team have been both clear, concise & professional throughout the whole process I’ve just gone through with them in the lead up to moving into my new property. A great agency
5/5
GoogleReally good experience from the Rentals team and the Property Management team. Sarah specifically went above and beyond to ensure I had showering options whilst renting a property. Excellent service all round.
5/5
GoogleA professional service from Ben and Luke and would definitely recommend them. Thank you for all your help and support with finding and moving into our new home.
5/5
GoogleNorthwood have been excellent from start to finish of a particularly stressful time. Thanks especially to Archie and Luke
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