Trusted Agent profile · Salisbury

Hamptons Salisbury Sales reviews

4.3

★★★★★ Great

1,577 reviews across 2 platforms

54 Castle Street, Salisbury, SP1 3TS, SP1 3TS

Part of Hamptons, see every office.

Hamptons's office in Salisbury, at 54 Castle Street, is rated 4.3 out of 5 across 1,577 reviews on two platforms, including 128 Google reviews rated 4.8.

Google logo

4.8 / 5

128

Reviews on Google

This office

Trustpilot logo

1,449

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Hamptons Salisbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.

What do you need help with?

Reviews

Every review we hold for the Salisbury office, from every platform, shown as written. First names only.

1/5

Trustpilot

Very bad experience

Very bad experience. Incompetent staff who don’t listen and try to fob off repairs. The property we were given is so badly built whereby there’s massive gaps in doors that Hampton came and put some cello tape to stop the cold drafts. Absolute joke of a company. An emergency toilet repair was reported and Hamptons said to manage with buckets of water down the toilet till office opens after bank holiday. A washing machine provided with property was left for over 3 weeks until somebody bothered to respond to my constant reports almost everyday. No apology just absolute incompetence from staff who simply don’t care about repairs just collecting rent. We are a family which includes vulnerable tenants yet completely ignored and almost bullied not to report repairs

Sim · 24 May 2026

Agent replied · 22 June 2026

Thank you for sharing your feedback with us. We are committed to providing a high standard of service and are disappointed to learn that you feel we have fallen short on this occasion. We take all feedback seriously and would welcome the opportunity to understand more about your experience. If you would like us to investigate your concerns, please email customercare@hamptons.co.uk with your contact details and any relevant information, and a member of our team will be in touch. Thank you for bringing this matter to our attention.

5/5

Trustpilot

Great support

Mandy is very proactive and helps maitaining my rental a breeze

Kathleen · 13 October 2026

Agent replied · 13 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that Mandy's proactive approach has helped make managing your rental property a breeze. Providing responsive support and staying on top of matters before they become issues is exactly the level of service we strive to deliver. We'll be sure to pass your kind words on to Mandy, who will be thrilled to know her hard work has made such a positive difference to your experience. Thank you again for your review and for choosing Hamptons.

5/5

Trustpilot

I have been using Hamptons to help me manage a property

I have been using Hamptons to help me with the rental of my property since they moved to Blackheath. I recently have upgraded to their management service and I couldn’t be more delighted with the service I’ve received from the entire team there. My point of contact there is Abida Tasnim who is simply superb. Her response time is immediate and her attention to detail and professionalism second to none. I feel in very safe hands there with her and Alan Van and could not rate this Blackheath branch highly enough.

Ailish · 15 May 2026

Agent replied · 22 June 2026

Thank you for your wonderful feedback. We are pleased to hear that you had a positive experience with our team. Knowing that our efforts have been appreciated means a great deal to us, and your comments will be warmly received by those involved. Thank you for taking the time to share your experience. We truly value your feedback and your support.

5/5

Trustpilot

We've had a really good experience with…

We've had a really good experience with Hamptons. Our property manager, Harjeet Kaur Arla was exceptional throughout our tenancy. She was always very kind, professional, and incredibly responsive whenever we had any issues. During the busy end-of-tenancy process, she was particularly helpful, promptly providing cleaning company recommendations and ensuring we received the urgent letter we needed for our son's school application. Her support made our move-out smooth. Highly recommend her, and Hamptons.

Meghana · 10 March 2026

5/5

Trustpilot

Selen has been our property manager for…

Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.

Ryan · 16 June 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave a review. We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you. Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide. Thank you once again for your continued trust in Hamptons.

5/5

Trustpilot

Danish is always supportive to me.

Danish is always supportive to me. Thank you very much!

Gaku · 6 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave a 5 star review. We are delighted to hear that Danish has provided such consistent support and made a positive difference to your experience. Delivering helpful, reliable and attentive service is something we value greatly, so it's wonderful to know that Danish has demonstrated these qualities. Your kind feedback means a great deal to us, and we will be sure to pass your comments on to Danish. Thank you again for your support and for choosing Hamptons.

1/5

Trustpilot

Unprofessional and costed me more money . Avoid !!

Very disappointing and unprofessional service despite taking so much money for fully managing the rental of my apartment. Hamptons property in charge mismanaged payments on the property on multiple multiple occasions leading to damages being paid out and most recently Hampton’s completely washed their hands of any accountability on debt from non-payment of a service charge despite managing the property at the time forcing me to make payments of several hundreds to close the case. During the rental period services such as routine inspections that were handled by Hampton did not notice and report a massive leak and mould which again led me to spending a lot in maintenance and replacement costs. This could’ve been avoided if the inspection service was thorough. All in all Hampton has costed me a lot of money when managing my apartment while taking a lot of money for nothing. Avoid at all costs. I will certainly not be listing my apartment again with Hampton’s.

Krupa · 7 May 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave a review. Providing excellent customer service is extremely important to us, and we are sorry to learn that your experience did not meet your expectations. We would appreciate the opportunity to look into the concerns you have raised. Please contact customercare@hamptons.co.uk with your details, and a member of our Customer Care team will be happy to investigate. Thank you again for your feedback.

5/5

Google

I’m here to thank Charlie for all of her help in finding us a lovely home in Dorset. It was a bit complicated as we were looking for a rental here while living in the US. She helped us navigate everything in a timely, professional and friendly manner and we are so grateful. Thank you, Charlie!

Valynne · 11 October 2025

Agent replied · 22 January 2025

Thank you for the great feedback Valynne. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Salisbury was exceptional. The team will be pleased to read your review!

5/5

Trustpilot

Thank you to Danish

Danish has been very efficient and reliable in managing matters during our tenancy. We recently had an issue in the apartment, and he immediately contacted the landlord and proposed a practical solution. Thanks to his sound judgment, the landlord accepted his suggestion without hesitation, and the problem was resolved within three days. He also follows up to ensure matters are properly resolved and has made the process straightforward for us as tenants. His support as a property manager has been much appreciated.

Ada · 22 December 2025

5/5

Trustpilot

Danish is an exceptional professional…

Danish is an exceptional professional who I would highly recommend. Very good service!!

Nicolas · 5 September 2026

Agent replied · 23 September 2026

Thank you for your fantastic 5-star review. We are delighted to hear that Danish provided such exceptional service. Delivering a professional and positive experience is something we strive for, and it's wonderful to know that Danish made such a strong impression. We really appreciate your recommendation and your kind words, which will be shared with Danish and the team. Thank you for choosing Hamptons.

5/5

Google

Charlie Dunne has been a superstar. From the very beginning of our relationship, she has been tremendously helpful in moving us quickly through the process of leasing the property in Dorset. I would have no reservations in recommending Charlie and Hamptons. I know she will still be there if I have any subsequent questions.

Paul · 11 October 2025

Agent replied · 12 November 2024

Thank you for your review Paul. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

5/5

Trustpilot

Patryk has been our property manager…

Patryk has been our property manager for nearly two years. Every issue is dealt with quickly and communicated well, even if the resolution isn’t in our favour.

Dan · 27 May 2026

Agent replied · 22 June 2026

Thank you for taking the time to leave such positive feedback. We are thrilled to hear that you were pleased with the service you received. Delivering excellent customer experiences is at the heart of what we do, so it is wonderful to know that our team met your expectations. We truly appreciate your comments and will ensure they are shared with the colleagues involved. Thank you again for your review and for placing your trust in Hamptons.

1/5

Trustpilot

Sale and rental experience

I have used Hamptons both for a sale and rental. The sales team In Alton Hampshire were awful. They disregarded my instructions, were patronising and rude to me and liaised with the buyer without informing me. Some of their actions behind my back almost collapsed the sale. I felt pressurised to accept an offer. The whole experience was something I never want to repeat. In terms of the rental, they refused to problems with the property despite repeated requests and then charged me for the repairs from my deposit. Absolutely dishonest.

Consumer · 5 December 2025

5/5

Trustpilot

Thank you!

I was extremely lucky to have Hamptons manage the property that I have been renting for a few years. In particularly, Saima Hasib was an irreplaceable link in communication - thanks to her attention to detail, professionalism and willingness to go an extra mile if needed, my experience has been smooth and enjoyable. I am delighted to have worked with Saima and the team, and grateful for Saima's exceptional level of support, positive attitude and friendly approach.

Anastasia · 30 December 2025

5/5

Google

I had an excellent experience with Hamptons Estate and Letting Agents in Salisbury. The team was professional, friendly, and extremely knowledgeable about the local property market. From the first contact to the final stages, everything was handled smoothly and efficiently. Their communication was clear and consistent, keeping me informed every step of the way. What really stood out was their personal approach, they genuinely care about their clients and go the extra mile to make the whole process stress-free. Many customers highlight their organisation, responsiveness, and helpful staff, making buying, selling, or renting much easier. I would highly recommend them to anyone looking for a reliable and supportive estate agent in Salisbury!

Etu · 11 April 2026

Agent replied · 18 April 2026

Thank you for your kind words! Our team at Hamptons Estate and Letting Agents in Salisbury takes great pride in providing exceptional service. We are delighted to hear that our professionalism, knowledge, and personal approach made your experience stress-free. We truly care about our clients and strive to go the extra mile. Thank you for recommending us, it means the world to us! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Having lived abroad for many years, I had never before bought a house in England, where I was born. From my viewing of the property to receiving the keys, Hamptons in Salisbury were friendly, efficient and helpful. And very reassuring when I wasn't sure of English procedures. The whole process was pleasant.

Fleur · 11 October 2025

Agent replied · 22 January 2025

Thank you for your review Fleur. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!

4/5

Trustpilot

Old Listed Country House

Very friendly and approachable team. Willing to adapt to our requests, listen and respond. Very good brochures printed. Online advertising constantly up dated and feedback. We were told about viewings in good time and also given ideas regarding what we could do to improve the house. They were all very diligent and hard working. Hamptons in Headington lead by Heather were extremely good estate agents and they all Genuinely wanted to sell our house and were extremely professional.

Claire · 6 December 2025

5/5

Google

Excellent estate agents. Charlie Dunne was brilliant at answering all of our questions and ensuring we had a chance at securing a rental property. Would highly recommend.

Robin · 11 May 2026

Agent replied · 11 October 2026

Thank you for your kind words! We are so happy to hear that Charlie and our team were able to help you secure a rental property. We strive to provide excellent service to our clients and we are thrilled to have your recommendation. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Trustpilot

Fabulous experience - thank you to our Property Manager!

We have recently become tenants in a rental property of Hamptons. We’ve only got good things to say about the service. Our property manager, Mandy, has been brilliant in answering any questions we might have and arranging people to pop in should any small issues arise at a prompt speed. Thank you so much!

Flora · 28 September 2026

Agent replied · 10 October 2026

Thank you for taking the time to leave such a lovely review. We're delighted to hear that you've had such a positive experience since moving into your new home. It's great to know that Mandy has been so helpful and responsive, and that she's been able to quickly assist whenever you've had any questions or needed support. I'll be sure to pass your kind comments on to Mandy, who I'm sure will really appreciate the recognition. We wish you all the best in your new home and hope you continue to enjoy your tenancy with us

5/5

Google

Would highly recommend these people, Charlie was extremely helpful and friendly as well as the rest of the team, everything was done and dusted in a very short time frame and I was always kept in the loop and if I had any queries they were quick to respond to them.

Joanna · 11 October 2025

Agent replied · 12 November 2024

Thank you for taking the time to leave us a review Joanna. We are so pleased to know that the team provided you with a high level of service!

5/5

Trustpilot

Outstanding Service

Mel and her team at Hamptons in North Dulwich were outstanding throughout the sale of our property. Even during a period when selling was far from straightforward, they worked tirelessly and ultimately secured the price we were hoping for on our home in Herne Hill. Their professional service and commitment truly impressed us, and we would highly recommend them for any property sale or purchase in the Dulwich or Herne Hill area.

Markus · 5 January 2026

5/5

Google

We utilised the services of Hamptons Real Estate, Salisbury recently in the purchase of a new property. Interestingly, Hamptons have a modus operandi where once an offer has been accepted the sales team hand you over to a what they term a "Sales Progressor". Based on our subsequent experiences, this is a very well thought out strategy providing a focused approach to the all important nitty gritty bit of getting a purchase transaction over the line. Our Sales Progressor was Tania and she proved to be extremely skilled in working with what at times felt like multiple stakeholders in an extremely thorough, diligent and knowledgeable way. Having a legal background also proved a real asset and she was extremely responsive at all times, whenever a follow-up was required or necessitated. In summary, she certainly added a lot of added value and I would commend Hamptons for adopting this line of approach with their clients.

Murray · 22 September 2024

Agent replied · 22 October 2024

Hi there Murray, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.

5/5

Trustpilot

So pleased I chose Hamptons to manage my cottage

I am only too willing to say I have been so pleased over the last 20yrs to have Hamptons manage my Wiltshire thatched cottage. I have been particularly impressed over the last year by the most professional, kind and thoughtful attitude of my Manager Mandy D’orta and her team colleague Anna!

Hazel · 3 October 2026

Agent replied · 10 October 2026

Thank you for taking the time to share your experience and for your continued trust in Hamptons over the past 20 years. We are delighted to hear how pleased you have been with our property management service, and especially with the support provided by Mandy and Anna. Delivering a professional, thoughtful and reliable service is something we strive for, so it is wonderful to know that Mandy and Anna have made such a positive impression and have helped make your experience such a successful one. Your kind words mean a great deal to us, and we will be sure to pass on your feedback to Mandy, Anna and the wider team. Thank you again for your recommendation and continued loyalty to Hamptons.

5/5

Trustpilot

Big thanks to my Property Manager: Nikki Cullen

Big thanks to Nikki Cullen who has been my Property Manager for a few years now and during that time has been proactive and reliable meaning I rarely need to get involved which for any landlord is exactly what you want. Issues are dealt with swiftly and I always have complete confidence that my property is in safe hands.

Richard · 13 April 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Hamptons's Google reviewsLeave Hamptons a review

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Hamptons Salisbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.

What do you need help with?
The Trusted Agent

Is this your office? Claim your page.

Get help from an agent