Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhat a 5 star service!
Jenny Glover, senior letting agent from Hamptons was absolutely amazing during my letting process.
She came out to value my property for letting and came with so much advice and knowledge. She was honest and knowledgeable throughout my consultation, and was happy to spend time talking to me about any queries I had. She provided me with in depth literature to read in my own time, and was always at the end of the phone or email if I had further questions. She valued my property and kept me informed throughout the process. Jenny was timely in uploading my property to Rightmove, and the pictures of my home were first class. She gave me great insight into each of my possible tenants, which made choosing tenants easier. She accommodated me meeting them and she facilitated a smooth transition between being a home owner to a landlord. Nothing was too much work for Jenny, and this was so appreciated as I can imagine letting a property could be a challenging process. Jenny and the team have been nothing but supportive, informative and friendly. I have recommended Hamptons to others who are thinking of renting their cherished property! I’m so thankful I had Jenny as my letting agent. A gold star service from a gold star company. Jenny is a real asset to Hamptons, and I look forward to working closely with her again in the future. Kindest regards and many thanks, Ellie.
Ellie · 11 October 2025
Agent replied · 27 December 2024
Thank you for the great feedback Ellie. We appreciate you taking the time to leave a review and are thrilled to hear that your experience with Hamptons Estate and Letting Agents Salisbury was exceptional. The team will be pleased to read your review!
★★★★★ 5/5
GoogleWe recently managed to get a property through Hamptons and we are amazed with the service they have provided and very fortunately Charlie was managing the property. She did an amazing job, she acted really quick and provided all the information needed as soon as possible. She is so kind and helpful that she helped throughout from the viewing until we settled in the new property, also setting up the utilities was a great relief which was done by them.
What a fantastic job they have done. I would highly recommend everyone to reach Hamptons if you are searching for your new home.
Ramandeep · 11 October 2025
Agent replied · 8 May 2025
Thank you for sharing your experience with us! We're thrilled to hear that Charlie provided exceptional service throughout your entire process. Our team strives to make finding a new home a smooth and stress-free experience. Thank you for choosing Hamptons, we hope you enjoy your new property! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotExpensive and inadequate
Hamptons’ idea of a fully managed letting service appears to be charging the fees and leaving the landlord to chase everything else.
Our experience was appalling. Detailed questions about a serious electrical fault were overlooked for 11 days. Communication was poor, records were badly handled, and we repeatedly had to point staff towards evidence they already had.
Hamptons’ own senior review acknowledged multiple service failings. Yet when we asked for a partial refund of their fees, they refused.
So they accept that the service fell short, apologise for the frustration caused, but apparently see no reason to put things right financially.
We paid for professional management and ended up spending our own time chasing the agent. Based on this experience, I would strongly advise other landlords to think carefully before trusting Hamptons with their property.
Nick · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that you remain dissatisfied with your experience and the outcome of your complaint.
We recognise the concerns you raised regarding communication, service delivery and the management of matters during your tenancy. As these issues have recently been reviewed through our formal complaints procedure and have been the subject of a Final Senior Review response, it would not be appropriate for us to comment on the specific details in a public forum.
We appreciate you taking the time to provide your feedback and are sorry that our service did not meet your expectations on this occasion.
★★★★★ 5/5
GoogleUsed Hamptons to sell my Father's house. They were really professional. The initial team of Lucy,Chris and Jaime were well organised and made the initial viewings really easy. They were always very polite. Once an offer had been received I was then handed over to Tania. She proved to be a real asset. She sped the process along at a fast pace and kept me informed with all that was going on. I cannot thank Hamptons enough. Excellent service.
Mark · 11 October 2025
Agent replied · 8 October 2025
Thank you for choosing Hamptons to sell your father's house! We pride ourselves on professionalism and Tania is a true asset. We're thrilled we could make your selling process easy and fast. Thank you for the review! #Hamptons #ExcellentService
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently had the pleasure of working with Charlotte aka Charlie -:) as the property agent, and I must say, her service was nothing short of outstanding! From the get-go, Charlotte's friendly and approachable nature made me feel at ease, and her professionalism was evident throughout the entire process. She was always available to answer my questions, no matter how trivial, and her deep knowledge of the market was impressive. Charlotte went above and beyond to ensure that I found the perfect property, and her dedication truly made the experience enjoyable. If you're looking for a property agent who combines expertise with a personal touch, look no further than Charlotte. Highly recommended!
Naoual · 24 September 2025
Agent replied · 8 October 2025
Thank you for entrusting Charlotte with your property search. Her passion and expertise truly shine through in her dedication to providing outstanding service. We are thrilled to hear that you had an enjoyable experience and found the perfect property. Charlotte will be delighted to know that she helped make your dream a reality. We appreciate your recommendation of her exceptional skills. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
TrustpilotNever order online
I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 days and when I called today I was told a manager would call me in 1hr and half, 3 hrs later no call I call back and told hold the line let me call the manager and was cut off. Called again and told the manager is too busy to deal with me, Absolutely disgusted with the level and lack of responsibility and customer care shown.
Nicola · 5 October 2026
Agent replied · 10 October 2026
We're sorry to read about your experience and understand your frustration.
However, we believe this review may have been posted on the wrong business profile. Hamptons is a residential estate and lettings agency, and we do not provide food delivery or takeaway services.
We would encourage you to check the business you intended to review and contact them directly so they can investigate this matter for you.
★★★★★ 5/5
GoogleHamptons were fantastic in helping us secure our new rental property. Charlie was our main point of contact and she made the whole process incredibly smooth. She was professional, approachable, and always quick to respond, which took all the stress out of moving. Everything was handled efficiently and with care, and we felt supported from start to finish. We couldn’t have asked for a better experience, highly recommend Hamptons
Chris · 24 December 2025
Agent replied · 23 January 2026
Thank you for your glowing review! We are thrilled to hear that you had a fantastic experience working with Charlie and our team at Hamptons. We pride ourselves on providing professional and efficient service to make the rental process stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust sold our house through Hamptons Salisbury. Jaime and Lucy brought us our viewings and handled everything very well. Good humoured and professional all the way through.Tania then took over to progress things, keeping everyone in the chain on their toes and efficiently communicating all the information to us. As many chains are, it was a pretty bumpy process at times but Tania was very relaxed which gave us confidence that all would be well. Many thanks
David · 17 October 2025
Agent replied · 24 October 2025
We are thrilled to hear about your positive experience working with our team at Hamptons Salisbury! Our goal is always to provide excellent customer service, and we are so happy that Jaime, Lucy, and Tania were able to make your house selling process smooth and successful. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleChris was with us for the long haul with our property as various things on our side slowed us down from the off. But throughout, he was continually adaptive, smart, and knowledgeable yet also supportive and compassionate. It was quite a sensitive sale for us and he was more than just an agent, but someone who navigated us through a complex process, with some complex stakeholders to boot. To Chris and all his team THANK YOU.
Angie · 11 October 2025
Agent replied · 23 November 2024
Thank you for your review Angie. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
★★★★★ 5/5
GoogleWe have had a great experience with renting out our house with Hamptons. They have a warm and professional service when looking around our house and were able to answer any questions we had. They were also able to quickly find tenants for our family home- the first people who viewed it decided to rent it and we now have a great family and the perfect tenants staying in our house. Thanks Charlie and team!
Emily · 11 October 2025
Agent replied · 8 October 2025
Thank you for sharing your positive experience with Hamptons. We are thrilled to have helped find the perfect tenants for your family home. Our team takes pride in providing warm and professional service, and we are grateful for the opportunity to do so. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotThank you Hamtptons Balham
I would like to warmly recommend Bernardo and Tiffany at Hamptons Balham. They have been helpful, kind, informative, supportive in a very stressful moment - finding a new home.
Thank you, you have made it enjoyable. Maria
Maria · 13 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that Bernardo and Tiffany provided such helpful, kind and supportive service during what can often be a stressful time. Finding a new home is a significant milestone, and it is wonderful to know that their professionalism, guidance and communication helped make the experience both enjoyable and positive for you.
Your feedback will be shared with Bernardo, Tiffany and the wider Balham team, who will be thrilled to receive your recognition.
Thank you again for your recommendation, and we wish you every happiness in your new home.
★★★★★ 5/5
GoogleCharlie is amazing, answered every question I had and made everything less stressful when moving out. Would 100% recommend x Also a shout to Jenny who helped when Charlie wasnt available x
Ellie · 11 September 2026
Agent replied · 11 October 2026
Thank you for the glowing review! We're so glad Charlie and Jenny were able to provide you with excellent service during your move. It's our goal to make the process as stress-free as possible for our customers. Thanks for recommending us, we truly appreciate it! Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotExcellent service
Anca has been professional, responsive and helpful throughout. She is proactive in managing matters and always provides clear communication and updates. Her efforts are much appreciated.
KP · 13 October 2026
Agent replied · 13 October 2026
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear about your positive experience with Anca. It's great to know that her professionalism, responsiveness and proactive approach have made such a difference. Providing clear communication and keeping our clients informed are things we place great importance on, so it's fantastic to hear that Anca has delivered this consistently for you.
We'll be sure to pass your kind comments on to Anca, who will be thrilled to receive such lovely feedback.
Thank you again for your review and for choosing Hamptons.
★★★★★ 5/5
TrustpilotPatryk Property Manager
Patryk has been my property manager for three years and he’s always very professional. He communicates well, regularly keeping me updated on issues, from start to finish.
Miss · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has looked after you so well over the past three years. His professionalism, communication and commitment to keeping clients informed are qualities we greatly value, so it's wonderful to hear that this has consistently been your experience.
We'll make sure your feedback is passed on to him, as I know he'll really appreciate it.
Thank you again for your continued support and for sharing your experience with us.
★★★★★ 5/5
TrustpilotPatryk Lehmann has been a fantastic…
Patryk Lehmann has been a fantastic property manager throughout my tenancy. He’s always responsive, helpful, friendly and has made my rental experience smooth and stress free.
Sam · 23 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Patryk has made such a positive impact throughout your tenancy. Being responsive, approachable and reliable are all qualities we know are so important when renting a home, so it's wonderful to hear that he has helped make your experience smooth and stress-free.
I'll make sure your kind comments are passed on to Patryk. I know he'll be genuinely pleased to hear how much his support has been appreciated.
Thank you again for your feedback and for sharing your experience with us.
★★★★★ 5/5
TrustpilotHamptons excellent service
I have had a very positive experience dealing with Danish Ashraf at Hamptons. Danish has been professional, responsive and extremely helpful throughout, dealing with queries promptly and keeping me updated whenever required.
Paulo · 3 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a wonderful review.
I am delighted to hear about your positive experience with Danish. Providing professional, responsive and proactive service is something we strive for, and it is fantastic to know that Danish's communication, dedication and willingness to assist have made such a positive impact.
I will ensure your kind feedback is shared with Danish and his manager, as I know he will be pleased to hear that his efforts have been recognised and appreciated.
We are also incredibly grateful for your loyalty over the past ten years. Your continued trust in Hamptons means a great deal to us, and we are delighted that you remain happy with the service you receive.
Thank you again for your recommendation and for taking the time to share your experience. We look forward to continuing to support you for many years to come
★★★★★ 5/5
TrustpilotNicole Drakket is Top of the line elite property manager
Huge shoutout to Nicole Drakket at Hamptons. Throughout my tenancy, Nicole has been exceptionally supportive, communicative, and truly goes above and beyond to help navigate issues as quickly as she can.
Irene · 7 August 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such a lovely review.
We are delighted to hear about your positive experience with Nicole. Providing a high level of customer service is extremely important to us, and it is wonderful to know that Nicole's patience, professionalism and commitment to keeping you informed have made such a positive impact throughout your tenancy.
Your kind words will be shared with Nicole and her manager, and I am sure they will be greatly appreciated.
Thank you again for your feedback, and we wish you all the very best for the future.
★★★★★ 5/5
GoogleCharlie was absolutely wonderful to deal with. She was friendly, professional, and made the whole viewing experience feel very easy and relaxed. Her communication was clear and she took the time to walk us through everything we needed to know.
It was a real pleasure meeting her, and we genuinely appreciate the time and care she put in. Highly recommended!
Biju · 24 December 2025
Agent replied · 23 January 2026
Thank you for your glowing review! We are thrilled to hear that Charlie provided top-notch service during your viewing experience. We pride ourselves on having friendly and professional team members who make the process easy and stress-free. We will be sure to pass along your kind words to Charlie. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotPatryk is our Property Manager
Patryk is our Property Manager, and is very helpful and always is there to help. Recently we had an issue with an appliance and the problem was solved within the same day, we could not be grateful enough for Patryk's help.
Chris · 24 May 2026
Agent replied · 22 June 2026
Thank you for your excellent review.
We are very grateful for your feedback and delighted to hear that you had a positive experience with our team. Receiving comments such as yours is always encouraging and serves as a great recognition of the hard work and dedication of our colleagues.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Thank you once again for your kind words.
★★★★★ 5/5
TrustpilotI would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
Louise · 12 July 2026
Agent replied · 23 September 2026
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
★★★★★ 5/5
TrustpilotI have been a client of Hamptons in Reigate for many years…
I have been a client of Hamptons in Reigate for many years renting out my semi furnished property. I am extremely satisfied with the service. Their staff are very attentive. Athena and Jessica do an outstanding job at finding the best tenant for the property and ensuring the whole rental process goes smoothly. And similarly once rented property management presently handled by Conny has been really excellent, making sure that any issues are promptly reported and then get fixed. So all in all I can highly recommend Hamptons.
Graham · 12 March 2026
★★★★★ 4/5
TrustpilotRemoval of Canting Tree Close to Shed and Fence
We had struggled to find someone capable/willing to remove a large canting tree at the very end of our garden, next to a shed and a fence. Mandy Dorta thought outside the box and managed to achieve this through someone, quite rightly, she thought could achieve this. If the tree had come down it would have caused serious damage but Mandy Dorta was proved right as the chosen person did a very difficult job very well, especially given the lack of parking outside the house. Thank you Mandy.
Sandra · 12 March 2026
★★★★★ 5/5
TrustpilotGreat experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
Rashed · 26 June 2026
Agent replied · 23 September 2026
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
★★★★★ 5/5
TrustpilotHampton has been my letting agent for…
Hampton has been my letting agent for many years. Recently I have been contracted with Hamptons again as I move out of my flat. Monika has been assigned to be my property manager since 2022 and I find her great in her job. She is personal, attentive and approachable professional. Despite I may have some difficult ask, she can handle them well. I have been sticking to Hamptons so far partly because of her and I know I can trust her to take care of my property appropriately.
Angeles · 20 February 2026
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