Trusted Agent profile · Salisbury
★★★★★
1,576 reviews across 2 platforms
54 Castle Street, Salisbury, SP1 3TS, SP1 3TS
Part of Hamptons, see every office.
Hamptons's office in Salisbury, at 54 Castle Street, is rated 4.3 out of 5 across 1,576 reviews on two platforms, including 128 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Salisbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
4/5
TrustpilotPatryk has been helpful and efficient…
Patryk has been helpful and efficient in sorting out a mess left by other colleagues. He has been a temporary property manager so I can only speak of a couple of experiences and not his longer term management, but would welcome him being given the chance to prove himself in the longer term role.
3/5
GoogleWe recently rented a home and went through Hamptons and the process was wonderful. It starts with Charlie Dune who made it all happen. We had reached out to Hamptons about what we were seeking and Charlie reached out to us before the most perfect property even got listed. We toured it and immediately knew it was perfect for our family. This was also our first experience renting in the UK so it was a rather unfamiliar process, Charlie helped us tremendously through it all. We're now moved in and loving our home and very happy with our experience with Hamptons and specifically with Charlie. Edit: After many months in our home I feel obliged to lower the rating to three stars. We had an issue come up and the contractor sent out to do the work did a poor job. It looked bad and then it failed again within two weeks. We reported this and finding a new contractor to come out has now taken more than a month despite repeated asks. Finally after six weeks or so two contractors came out and we were excited to get the issue fixed and we found out they were just doing a quote... For what is a minor job. A week on from that quote, crickets. So nearly two full months with an issue and bo meaningful progress.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleCharlie Dunne made the process of renting a house through Hamptons a pleasurable experience, and I could not rate her and the team highly enough
"Thank you so much for your kind words! We are thrilled to hear that you had a positive experience renting a house through Hamptons and that Charlie Dunne and our team made it enjoyable. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleRubbish TIME WASTERS. I had a viewing in April and spoke to them today but they said they dont sell properties in Fordingbridge. They said I should go down the Auction route. Even though I have other Estate Agents in Salisbury who want to put my Cottage on the market.
Thank you for taking the time to leave us a review. Customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to look into this further and better understand your experience. Please contact us at customercare@hamptons.co.uk with your details, and we will ensure your comments are investigated thoroughly. Thank you again for bringing this to our attention.
5/5
TrustpilotVery efficient
Very efficient and responsive to requests from our tenants and sourcing the correct tradesmen to sort issues in a quick and timely manner and at a competitive cost. Particular mention to Mandy and Patryk who are superb
Thank you for your kind review. We're delighted to hear that you have found our service efficient, responsive and reliable. Providing prompt support for both landlords and tenants, while sourcing trusted contractors who deliver quality work at a competitive cost, is something we work hard to achieve, so it's wonderful to know this has been reflected in your experience. A special thank you for recognising Mandy and Patryk. They will be absolutely delighted to hear your feedback and to know their hard work, dedication and attention to detail have made such a positive difference. We truly appreciate your support and thank you for taking the time to share your experience.
5/5
TrustpilotA Positive Experience as a Tenant
For many years I continue to have a positive experience with Hamptons. My property manager (Danish Ashraf) has always been responsive, professional, and helpful, particularly when recently dealing with a leak and arranging the replacement of a boiler and shower. Communication has been excellent throughout, and I would happily recommend their property management services.
Thank you for your kind review. We are delighted that you had a positive experience with us and appreciate you taking the time to share your feedback. It is always rewarding to hear when our team's efforts have made a difference and delivered the level of service we strive to provide. Your comments are greatly appreciated and will be shared with the team. Thank you again for your valued feedback.
5/5
GoogleHamptons Salisbury has recently sold my sister's house in Salisbury. My sister sadly is now in full-time care and as her lasting Power of Attorney I have been responsible for selling her house. However, I live in Australia making the task a little difficult. Hamptons were excellent both in renting the property for a year after failing to sell initially, and more recently in finding a buyer for the property. Hamptons looked after all aspects, ensuring the property remained in good condition while empty, and taking a large load of my shoulders. I cannot praise the professional attitude and empathy shown by the staff in all aspects of the rental and sale. They were magnificent!
Thank you for your wonderful review John. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotThe very fast and efficient response I…
The very fast and efficient response I got from Max Barnes when my boiler broke down leaving me with no hot water or heating was first class. Max was quick to act and to keep me informed of what was happening with the repair. Great service.
5/5
TrustpilotBrilliant Service Throughout
We worked with Mel, Callum, James and the team at Hamptons to sell our house in Dulwich. Despite the market being a bit slow at the time, their access to high quality buyers ensure a quick sale at the price we wanted.
5/5
GoogleHad the pleasure of dealing with Hamptons , Salisbury over the last few years and can not rate them highly enough. From agriculture field sales through to the sale of my own house, and on recommendation other members of the extended family. They have been efficient, pleasurable and very accurate with valuations. Best of all just nice people to deal with.
Thank you for your kind words! We are so happy to hear about your positive experiences dealing with us. It's been a pleasure working with you and your family, and we look forward to continue providing efficient and accurate services. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHamptons handled my rental property for more than four years and it was a successful period, despite a somewhat tricky tenant. Jenny Glover was always calm and resourceful and Samantha Hunt handled the termination and eventual return of the deposit with ease and professionalism. Should I decided to rent another property, the Hamptons team would be my first choice.
Thank you for taking the time to leave us a review Penelope. We are so pleased to know that the team provided you with a high level of service!
4/5
GoogleWas looking to sell my current house and buy next one through Hamptons. Initial set-up, listing and photos were all excellent, including a sensible approach to setting the price. Then Tania took over and provided first-class support to help shepherd the sale through, despite some delays and tension caused with the house we wanted to buy. On that side it was more complicated, with planning permission issues that caused delay and eventually led to our withdrawal. The delay was mainly caused because we got messed around by a planning consultant recommended by Hamptons. Obviously that's not directly their fault, but it did lead to a slightly off-note when we got a little pressure from 'both sides of the chain' to get on with exchange. That's the reason for 4, not 5 stars, but overall I would recommend Hamptons as a very good operator.
Thank you so much for your positive review! We are thrilled to hear that you had a great experience working with us on selling your current home and finding your next one. We apologize for any delays or tension you experienced, and appreciate your understanding and recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleChris and his team were brilliant. They handled a very sensitive sale for us with great care and patience. Highly recommended, esp Chris for his oversight and diligence!
Hi Wil, we are delighted that you enlisted Hamptons Estate and Letting Agents Salisbury and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
1/5
TrustpilotSold a house through Hamptons…
Sold a house through Hamptons Salisbury.Extremely poor customer service & experience. Manager was arrogant & the team we dealt with had no integrity about information they advised us . Didn’t tell us that our buyers didn’t have a mortgage even though they’d said they were able to proceed We told them we only wanted cash buyers .. We wanted a quick sale but it dragged on for months . They made excuses & never admitted their wrong doing . Would never use them again .
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotHamptons Letting Agents APALLING
Hamptons Letting Agents are absolutely apalling. Our entire 4 year tenancy was a struggle, with Hamptons being endlessly inefficient at resolving any issues, particularly in regards to property maintenance and upkeep. Eventually we were unceremoniously told we had to leave the property unexpectedly as the landlord was selling, in a very rude and blunt manner with no sympathy or empathy for the fact that they were removing someone's home from under them, completely without warning. To make it worse, the return of the deposit has been a nightmare from start to... well I'm not sure it will ever finish. We've chased continuously from the end of tenancy and it has now been 2 months and still no return. The deductions listed are utterly absurd (95% of the deposit), with absolutely no acknowledgement of fair wear and tear, the numbers clearly plucked out of the air (£60 for a £5 polyfilla job for example, and an attempt to charge us for an issue which is clearly visible in an image of the property from 11 years ago) and a blatant disregard for rental standard and wear and tear. in addition to this, 2 months later and the landlord is randomly creating issues to add on to the deductions, which were not present at check out nor previously mentioned. Whenever we request the money back or ask that the return of the deposit be treated with some sense of priority or urgency we are simply told "There is no legal timeframe in which we need to return the deposit." We have now instigated the TDS dispute service as at least we will have the legal time frame Hamptons are so concerned about. Absolutely unbelievable, if you have any choice in the matter, do everything you can not to rent with Hamptons. I extend this advice to landlords too, if you want happy tenants and positive recommendations - choose someone else.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotExcellent Property Manager.
David Whiting has been the Property Manager looking after both my Tenanted Properties for the last 10 years and over that time has provided a friendly efficient service. Nothing is too much trouble and problems are solved quickly and without fuss.
5/5
TrustpilotDena is a great Property Manager
Dena is my current contact and Property Manager at Hamptons, and she has been extremely professional and a pleasure to deal with. She has been very helpful in assisting with recent parking issues and in resolving ongoing problems with unauthorised vehicles.
5/5
TrustpilotFabulous service
The staff in the Alton branch, particularly Adam Masters, went above and beyond to get a long winded and complicated sale over the line. Adam is professional, calm and supportive. I have used Hamptons three times now and would wholeheartedly recommend the Alton office.
5/5
TrustpilotMs Nikki Cullens, Senior Property Manager at Hamptons Tunbridge Wells
Nikki Cullens has been my Property Manager for the last two years and has been by far the best I have dealt with since early 2019 when I rented my current flat in Tunbridge Wells through Hamptons.
5/5
TrustpilotVery good service
Daniel Johnson [Hampton's St Alban's] has been intrepid in following up a number of difficult challenges arising from the rental of our flat. He is committed to helping both property owner and tenant resolve differences and move on to successful outcomes. Daniel is polite and professional. I can fully recommend his work and the work of his company.
5/5
GoogleCharlie was extremely helpful. She returned my enquiry promptly, gave some excellent advice about the local market and helpful introductions to her network. In the end I wasn't able to take up one of Hamptons properties but Charlie still went above and beyond & I will definitely look to use them again in the future.
Thank you for your review Sian. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotThe letting team at Hamptons in Maidenhead
The letting team at Hamptons in Maidenhead have managed our rental property for over 10 years. The service has always been excellent. Harjeet Kaur was our Property Manager for many years and was excellent in every way, proactive, efficient, responsible and responsive. Thank you. Paul
1/5
TrustpilotIts messed up!
They've reached out to me and I would still like to give them a 1 star review. Victoria Beckett is in charge of the Kingston location and exchanging emails with her. I need them to prove that the Check in report is got photos from before we moved in if they are going to compare it for deduction of deposit. When I make a point with these people, they always tend not to answer. I just want to know how recent the photos are in the check in report. They know I have been ill and we have stated there are valuables in the flat and would not like to have viewings. But they still argue, even with email as proof - stating its been misunderstandings. Not very good customer service skills with that. And accusing us saying that Hamptons doesn't have under-handed tactics. But if they didn't, why did they bother to hide the cracks in the walls with previous tenants furniture/things to begin with? Then saying those damages are now made by us. Not good enough!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
4/5
TrustpilotMya is a great property manager
Mya is a great property manager. She has been attending to my matters for years now & proven to attentive. She is prompt with her replies, humble and does her best. She deserves a promotion!
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Tell us what you need and we'll put you in touch. Hamptons Salisbury Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Salisbury.
