Trusted Agent profile · Sale
★★★★★
223 reviews across 2 platforms
100 School Road, Sale, M33 7XB
Thornley Groves's office in Sale, at 100 School Road, is rated 3.9 out of 5 across 223 reviews on two platforms, including 209 Google reviews rated 4.1.
Every review we hold for the Sale office, from every platform, shown as written. First names only.
5/5
GoogleGreat service from the team at Thornley Groves Sale. Really good communication, which is key with things like this, and very proactive all through the process.PositiveResponsiveness, Quality
Hi Alwyn Thanks for leaving us a great review, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleExcellent service from Jodie and Akash at Thornley Groves in letting & managing my apartment.
Dear Philip, We thank you for taking the time to leave Jodie and Akash a 5 star review, great to hear they provided an excellent service. Kind regards, Customer Care Team
5/5
GoogleI had a great experience buying through Thornley Groves. They kept me regularly updated and even though there were some complications along the way, they handled them well. I'd definitely use their services again in the future.
Dear Kenneth Lee, Thank you! We are happy to hear that you have enjoyed the service! We will strive to continue giving you the best service, so if you have any queries feel free to contact us anytime. Thanks again for taking the time to review us. Kind regards, Customer Care Team
1/5
GoogleTerrible service..Nobody fixing the boiler complaint even after 3 weeks. They fix appointment and nobody will turn up. Some faults are pending without resolution for 6 months. Most of the time call goes to vociemail
Dear Cyril, We are sorry that your experience with Thornley Groves has not been a positive one. We always try to resolve issues of an urgent nature as quickly as possible but there are a multitude of problems that can delay a fix. If the boiler needed a part which was not immediately available or the Landlord had not authorising a fix due to cost etc. this can delay the process. We apologise if this caused you any inconvenience. The best way to get in touch with us is through our online 'report a fault' portal. Once a problem has been reported you can actually keep track of it's status until the problem has been resolved. We are sorry if a contractor did not come at the allotted time. We use third party contractors and they have their own diaries that we cannot manage. We will however always chase a contractor to attend when promised. Lastly, we just want to thank you for your feedback. Although we are disappointed it isn't positive in this case, we will certainly take it on board in order to improve our services for the future. Kind Regards, Customer Care Team
5/5
GoogleCarolyne and Charlotte from the Sale office of Thornley Groves were absolutely fabulous in our recent house sale. It was so straightforward and painless. Thank you ladies!PositiveResponsiveness, Quality, Professionalism, Value
Hi James Thanks for rating us 5 stars, it's really appreciated! It's great to hear that Carolyne and Charlotte were able to help you with your house sale and make it as smooth as possible! Kind regards Customer Care Team
5/5
GoogleI found Carolyne extremely helpful, especially with it being my first property purchase. Great advice and service. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jackie Thanks for leaving us a great 5 star review, we really appreciate it! We hope your enjoying your new home! Kind regards Customer Care Team
5/5
GoogleExcellent service and communication from Ava, Emma and the rental team.
Dear Tony, Thank you for leaving Ava, Emma and our rentals team at our Sale branch a 5 star review, it's great to hear they offered you such a good service. Kind regards, Customer Service Team.
5/5
GoogleI would highly recommend. Al the staff were excellent and followed the sale through to completion.PositiveResponsiveness, Quality, Professionalism, Value
Hi Gary Thanks for the great review, we really appreciate it! Kind regards Customer Care Team
1/5
GoogleThe agent hung up on me serval times.
Dear Wilson, Thank you for sharing your feedback.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Kind regards, Customer Care Team
5/5
GoogleAmazing people! Very understanding
Dear Maha, Thank you for taking the time to leave a 5 star review for our team in Sale, it is much appreciated and lovely to hear such positive feedback. Kind regards, Customer Service Team
5/5
GoogleMade several enquires about different properties and was always able to speak to them. Very knowledgeable and always professional to deal with.
Dear Simon, Thank you for taking the time to review us so positively. We really appreciate your comments. Kind Regards, Customer Care Team
1/5
Yellwill never rent with them again
So awful! Really rude staff who are dishonest and made my life so hard. They offered no help when i needed it and instead passed me round the office from colleague to colleague. I had so much stress and anxiety when i rented with them, really bad experience.
5/5
GoogleWhat a seamless, pain free sale of our property. Completely smooth simple from start to finish. definitely recommend Thornley Groves.
Dear Linda, Brilliant to hear that your sale went through without a hitch! Thank you for taking the time to review us. Kind Regards, Customer Care Team
5/5
GoogleAmazing service keeping you informed throughout the whole process, nothing seems too much. Thanks to the team!
Dear Alex, Thank you for the 5 star review! Excellent to hear that the sale of your property went smoothly. If you need anything else, feel free to contact us anytime. Kind regards, Customer Care Team
5/5
GoogleGreat service and updates throughout the buying process. Would highly recommendPositiveQuality, Professionalism
Hi Simon Thanks for the great review, we really appreciate it! We're glad you've had a great experience whilst buying your new property! Kind regards Customer Care Team
1/5
YellWhy have phones if you never answer?
They NEVER answer their phones. They NEVER call back. They RARELY respond to emails.Getting even the most simple of tasks done takes a very long time. Renewing a tenancy took EIGHT WEEKS! It could have been done in a day.They're all smiles whilst getting your money but once they have it, they don't care.
5/5
GoogleVery professional always happy with their service
Hi Jamal Thanks for rating us 5 stars, we really appreciate it! Kind regards Customer Care Team
5/5
GoogleThanks so much to the team at thornley groves
Dear C Landrows, Thank you for taking the time to review us and thanks for the 5 stars! I will make sure to tell the team. They will be happy to hear that you enjoyed the service! Kind Regards, Customer Care Team
1/5
YellManaging Director
The managing director's attitude is just terrible. He has arguments with people on Twitter, is extremely insulting & gets personal. It is quite incredible! No wonder they have a lot of unhappy customers. I would recommend you go elsewhere to spend your hard earned cash.
4/5
GoogleExcellent experience
Hi Ali Thanks for leaving us a 4 star rating, we really appreciate it! Hopefully next time we can do even better and get it up to 5! Kind regards Customer Care Team
5/5
GoogleFriendly, professional service
Dear Rebecca, Thank you for the 5 star review! Excellent to hear that you enjoyed the service. If you need anything else, feel free to contact us anytime. Kind regards, Customer Care Team
1/5
YellAVOID
Incompetent staff who make the simplest tasks look incredibly difficult. Was charged £200 for a professional clean at the end of my tenancy - for a small one bedroom flat which was left in a very clean condition.
5/5
GoogleGorgeous place x very expensive but lively as a treat
5/5
YellExtremely Helpful!
Sarah Eppleston at the Altrincham branch has been fantastic and extremely helpful with my move into my rented property. Well deserved 5* Thank You
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thornley Groves's Sale office has 223 reviews across two platforms: 209 on Google, 14 on Yell.
Thornley Groves Sale is rated 3.9 out of 5 across all 223 reviews, and 4.1 out of 5 on Google from 209 reviews.
Thornley Groves Sale, 100 School Road, Sale, M33 7XB.
