Trusted Agent profile · Sale

Thornley Groves Sale reviews

3.9

★★★★★ Good

224 reviews across 2 platforms

100 School Road, Sale, M33 7XB

Thornley Groves's office in Sale, at 100 School Road, is rated 3.9 out of 5 across 224 reviews on two platforms, including 209 Google reviews rated 4.1.

Google logo

4.1 / 5

209

Reviews on Google

This office

Yell logo

1.5 / 5

15

Reviews on Yell

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Sale office, from every platform, shown as written. First names only.

5/5

Yell

Extremely Helpful!

Sarah Eppleston at the Altrincham branch has been fantastic and extremely helpful with my move into my rented property. Well deserved 5* Thank You

CarolineM-486 · 15 October 2020

5/5

Google

Rating only, no written review.

Felix · 2 April 2026

Agent replied · 16 April 2026

Dear Felix, Thank you for taking the time to leave Thornley Groves Sale a review on Google. Kind Regards, Customer Care Team

1/5

Yell

Don't bother!

Terrible people, just out for your money, will not follow up on repairs nor fix any issues once you've signed up.VERY DISHONEST !

LeeD-415 · 17 March 2020

1/5

Yell

Avoid

Argumentative & defensive seems to be the key requirements for these estate/lettings agents these days. Terrible. They seem to forget who pay their wages!

Lotusmig · 14 March 2014

5/5

Google

Rating only, no written review.

Syed · 22 May 2025

Agent replied · 16 April 2026

Thank you for taking the time to leave us a review. We truly appreciate your feedback! … More

5/5

Google

Rating only, no written review.

Hawraa · 23 October 2023

Agent replied · 19 June 2024

Dear Hawraa, We thank you for rating us 5 stars! Kind regards, Customer Care Team

4/5

Google

Rating only, no written review.

Sreejith · 23 September 2023

Agent replied · 19 June 2024

Dear Sreejith, We thank you for rating our Sale team 4 stars. Kind regards, Customer Care Team

4/5

Google

Rating only, no written review.

Ryan · 24 August 2023

Agent replied · 19 June 2024

Dear Ryan, We thank you for taking the time to rate us! Reviews like yours help others when choosing their agent. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Kevin · 25 July 2023

Agent replied · 19 June 2024

Dear Kevin, We thank you for leaving our Sale branch a 5 star review. Kind regards, Customer Care Team

4/5

Google

Rating only, no written review.

Chris · 20 June 2023

Agent replied · 19 June 2024

Dear Chris, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Hamit · 20 June 2023

Agent replied · 19 June 2024

Dear Hamit, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

TK · 20 June 2023

Agent replied · 19 June 2024

Dear TK Kwok, I’m very pleased to see that you have clearly been impressed by the overall service you have received from Thornley Groves. We really appreciate your kind words. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

H · 20 June 2023

Agent replied · 19 June 2024

Dear HB, I wanted to say thank you for this review. Reviews such as yours will help others in choosing their agent, so it really is appreciated. Kind regards, Customer Care Team

4/5

Google

Rating only, no written review.

ASHWIN · 20 June 2022

Agent replied · 19 June 2024

Dear ashwinmoncy05, Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team

4/5

Google

Rating only, no written review.

Ehud · 20 June 2022

Agent replied · 19 June 2024

Thank you Ehud for taking the time to leave us 4 Stars!

5/5

Google

Rating only, no written review.

Lynda · 20 June 2022

Agent replied · 19 June 2024

Dear Lynda Thank you for taking the time to leave Thornley Groves a review. We really appreciate your kind words. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Carl · 20 June 2022

Agent replied · 19 June 2024

Hi Carl, Thank you for leaving us a 5* review! Kind Regards, Customer Care Team

5/5

Google

Rating only, no written review.

Janey · 20 June 2022

Agent replied · 19 June 2024

Hi Jane Thanks for leaving us a great 5 star rating, we really appreciate it! Kind regards Customer Care Team

1/5

Google

Rating only, no written review.

Agata · 20 June 2021

Agent replied · 19 June 2024

Dear Agata We're sorry to see that your latest review is only 1 star, compared to the much better review you left for us previously. We'd be very grateful for any feedback you'd like to give so that we can take it on board and improve our services further, and hopefully get another great review from you again in the future. If you prefer, you can contact your Property Manager to discuss any issues you've had, or send an email complaints@thornleygroves.co.uk. Kind regards Customer Care Team

1/5

Google

Rating only, no written review.

Yau · 20 June 2021

Agent replied · 19 June 2024

Dear Yau, We are sorry that you only left a 1 star rating. You did not leave any further feedback and so it is difficult for me to consider the reasons why you have rated us so low. If you wish to give feedback, please contact your Property Manager, who I hope will be able to change your mind. Kind regards, Customer Care Team

4/5

Google

Rating only, no written review.

Jessica · 20 June 2021

Agent replied · 19 June 2024

Hi Jessica Thanks for the great rating, we really appreciate it! Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Roja · 20 June 2021

Agent replied · 19 June 2024

Hi Roja Thanks for rating us 5 stars, it's really appreciated! Kind regards Customer Care Team

1/5

Google

Rating only, no written review.

Lucy · 25 August 2020

Agent replied · 24 August 2024

Dear Lucy, We are disappointed to see that you have only rated our service as 1*. As you have not written anything in regards to what happened, unfortunately I cannot comment much further on what might have upset you. We are sorry to hear you have been unhappy with the service however hope that we can change your mind in the future. Kind Regards, Customer Care Team

1/5

Google

Rating only, no written review.

Mary · 20 June 2020

Agent replied · 19 June 2024

Dear Mary, We are sorry that you have felt compelled to leave us a 1 star review. You have not provided any further feedback and so I cannot comment specifically on what happened. If you would like to be more specific with your grievance then of course we will consider all your points and use them to help us improve the service. Please contact your property manager if you would like to give more feedback. Kind Regards, Customer Care Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Thornley Groves's Google reviews
The Trusted Agent

Is this your office? Claim your page.