Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleReally inconsiderate. Only a few mins late to the viewing due to traffic after travelling 40+ miles with a 7-month old and turned away from the door. I can understand there are many viewings lined up. So we offered to wait outside to be allowed in if there is some time between viewings or if anyone is late. No, simply turned away without even considering our circumstances. A really bad experience!
Nikhil · 14 August 2023
Agent replied · 28 August 2023
Hi Nikhil, thank you for taking the time to leave us feedback - we're really sorry to hear that you received this experience but we don't have any log of your details on our system. Please can you kindly contact us to advise us of the property you were viewing so that we can take a look into this please? We wouldn't turn anyone away for being a couple of minutes late as we completely understand travelling and how unpredictable the roads can be. Many thanks.
★★★★★ 2/5
GoogleWas looking to rent a property in Saffron Walden, dealt with Steve and attempted to arrange viewings but it was very difficult to arrange around work times and he couldn't do the weekend.
We took time off work to view a property and then waited 45 minutes outside the flat. We phoned the office 3+ times and were told he was on his way or parking. Not helpful at all. Eventually we were told he had gone home for the day.
The following day he did arrange a viewing however sent a man called Chase. Chase was a nice guy, very friendly unfortunately new to the job and therefore could not answer all our questions about the property. We had no paperwork to take away and some of the properties were not advertised online.
Asked both Steve and Chase if there were any other properties not advertised which might be appropriate and was told no and just generally lied to. When we looked on Rightmove later there were a number of new properties.
The behaviour of the staff has put us off using this company in the future. Would not recommend.
Alice · 7 July 2019
★★★★★ 5/5
GoogleFriendly and professional service from all at Kevin Henry but especially Lauren for all her reassurance and hard work chasing solicitors, keeping me updated and making the whole buying process so much easier.
Emma · 9 September 2022
Agent replied · 6 July 2023
Thank you so much for leaving us your lovely review Emma. We were happy to help :)
★★★★★ 5/5
GoogleI would highly recommend Kelly and her team at Kevin Henry Lettings for their friendly professionalism. I have been delighted at their support and advice in managing the letting of my properties, and with the calibre of tenants they have found.
Valerie · 6 July 2021
Agent replied · 6 July 2023
Hello Valerie, thank you for taking the time to leave us your review. We work really hard to ensure our landlords feel confident and stress free whilst managing their properties and so it's really lovely to hear how happy you are with the service.
★★★★★ 5/5
GoogleYeliz was extremely professional,polite and helpful throughout my dealings with her at Kevin Henry. Her efficiency enabled the smooth processing of producing my tenancy agreement in a speedy and effective manner.
Kate · 8 November 2022
Agent replied · 6 July 2023
Hello Kate, thank you for taking the time to leave us your review. We are thrilled to hear how happy you are with the service provided by Yeliz :)
★★★★★ 5/5
FacebookFirstly what a fab letting department Kevin Henry saffron Walden is! I'm two days into my first house and it's all down to Kelly Bishop and Chase Decker. great team, super helpful and they make the whole moving process a lot less stressful. Thanks you two X
Charlotte · 14 May 2019
Agent replied · 23 May 2026
Hi Charlotte, thank you for taking the time to recommend us. We really value our customers feedback so we are absolutely delighted to hear that you're received such a super helpful service from our Lettings Department. Wishing you all the best in your new home! :)
★★★★★ 5/5
FacebookFirstly what a fab letting department Kevin Henry saffron Walden is! I'm two days into my first house and it's all down to Kelly Bishop and Chase Decker. great team, super helpful and they make the whole moving process a lot less stressful. Thanks you two X
Charlotte · 14 May 2019
Agent replied · 8 June 2023
Hi Charlotte, thank you for taking the time to recommend us. We really value our customers feedback so we are absolutely delighted to hear that you're received such a super helpful service from our Lettings Department. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleSue, Sue, Lauren and Murray were brilliant throughout both my sale and purchase. They kept me well updated throughout and were always very helpful. I wouldn't hesitate to recommend them.
Neeltje · 8 November 2022
Agent replied · 6 July 2023
Thank you so much for your kind review and recommendation Neeltje, we really appreciate it!
★★★★★ 5/5
GoogleHave worked with Kevin Henry for c.7 years now who manage our rental property for us. Excellent and prompt service always received led by Louise and her team. Many thanks!
Peter · 8 November 2022
Agent replied · 6 July 2023
Thank you for your kind review Peter. It's our pleasure to help :)
★★★★★ 5/5
GoogleReally great professional service. Quick to respond to queries and book viewings. Yeliz was so friendly and helpful in my property search and guiding me through the rental process.
Marie · 8 December 2022
Agent replied · 6 July 2023
Thank you for leaving us your lovely review Marie, we really appreciate your kind words.
★★★★★ 5/5
GoogleSue Johns was an absolute star! Without her care and attention I doubt this purchase would have gone through. Can’t thank her enough
Dan · 15 June 2023
Agent replied · 6 July 2023
Morning Dan, thank you so much for taking the time to leave us a kind review. We really value our customers feedback so we're delighted to hear that Sue provided you with a 5 star service.
★★★★★ 5/5
GoogleNick came to value our late mother’s property and was very professional but empathetic in these difficult circumstances. We have had regular feedback and advice from various agents in the office including Nick, Lauren and Nicole all of whom have given a lot of time and support throughout the process of selling. I would highly recommend them.
Suzanne · 27 April 2024
Agent replied · 25 August 2024
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Nick, Lauren and Nicole.
★★★★★ 5/5
GoogleI have used Kevin Henry for letting my property for the last ten years, Kelly and Lauren understand that an unlet property is not providing income, they were so responsive and pro-active right from the start of the previous tenants notice period, communication has been amazing with immediate updates of all viewings including feedbacks, the property was tenanted again very quickly with all due diligence carried out. I always have been and continue to be very impressed with the professionality and quality of their service. Thank you,
Andrew · 6 July 2022
Agent replied · 6 July 2023
Thank you so much for your kind words and for leaving us your review Andrew- we really appreciate it
★★★★★ 5/5
GoogleLauren, Sue and Murray have provided a wonderful service, and indeed the whole Kevin Henry team are a joy to deal with. I have both bought and sold my property through them and in spite of many complexities and issues in both processes, they were always helpful, positive and professional. I would not hesitate to recommend them most highly and my only regret is that by moving out of the area, I can't use them for my next house purchase.
Andrew · 6 July 2022
Agent replied · 6 July 2023
Thank you for your wonderful review Andrew and for your kind words. It was our pleasure to help! We hope you are very happy in your new home and really appreciate your recommendation :)
★★★★★ 5/5
GoogleThank you Miles Riley for all your help in assisting us find a home! Your professionalism and patience with us is so appreciated. Marko & Jo
Jo · 6 February 2023
Agent replied · 6 July 2023
Thank you for leaving us your kind review Jo - we are always happy to help!
★★★★★ 5/5
GoogleChloe Buckler has been brilliant over the last few months arranging the repairs and upkeep needed on my rental property. The issues have been resolved efficiently and it's a huge relief to have someone so capable looking after my property. Thank you.
Shirley · 6 July 2020
Agent replied · 6 July 2023
Hi Shirley, thank you for taking the time to leave us a review. We really value our customers feedback so we are delighted to hear that Chloe has resolved any issues efficiently and provided you with a brilliant service.
★★★★★ 5/5
GoogleBeing a first time landlord is pretty stressful, the lettings department have been super friendly in answering any questions I may have. Kelly is my property manager and she has been great, she acted quickly and efficiently when a problem arose and kept me in the loop. I have had my first interim report which was thorough and detailed about the upkeep of my flat. Thanks again Kelly and team for looking after everything for me!
Liz · 7 July 2019
★★★★★ 5/5
GoogleWe have just rented our new property from Yeliz from Kevin Henry and the service we received has been amazing and we cant thank her enough for all her support with sorting out our new home we cant wait to move in on Friday. Thanks for all your help with making it a smooth journey. We did only get a week and 3 days to sign contracts and move in lol.
Jennie · 7 April 2023
Agent replied · 6 July 2023
Good morning Jennie, thank you so much for taking the time to leave us such a kind review. We're delighted to hear that Yeliz provided you with an amazing service - wishing you all the best in your new home!
★★★★★ 5/5
GoogleThank you to Louise Mooyer for making my end of tenure experience stress and hassle free. Sean
Sean · 17 September 2023
Agent replied · 1 October 2023
Thank you for taking the time to leave us a review and kind recommendation. We really value our customers feedback so we're thrilled to hear that you received a 5 star service from Louise.
★★★★★ 5/5
FacebookBeing a first time landlord is pretty stressful, the lettings department have been super friendly in answering any questions I may have. Kelly is my property manager and she has been great, she acted quickly and efficiently when a problem arose and kept me in the loop. I have had my first interim report which was thorough and detailed about the upkeep of my flat. Thanks again Kelly and team for looking after everything for me!
Liz · 25 November 2018
★★★★★ 5/5
FacebookBeing a first time landlord is pretty stressful, the lettings department have been super friendly in answering any questions I may have. Kelly is my property manager and she has been great, she acted quickly and efficiently when a problem arose and kept me in the loop. I have had my first interim report which was thorough and detailed about the upkeep of my flat. Thanks again Kelly and team for looking after everything for me!
Liz · 25 November 2018
★★★★★ 5/5
GoogleCompany is really helpful and professional especially Yeliz deal with everything and make every step easy for me. Thank you 😊 …
Mustafa · 7 April 2023
Agent replied · 6 July 2023
Hi Mustafa, thankyou so much for taking the time to leave us a kind review. We're delighted to hear that Yeliz provided you with a 5 star service.
★★★★★ 5/5
GoogleLauren was extremely diligent and helpful. She is totally dedicated to her job and has made our search for a property a very positive experience. Thank you
Isobel · 9 October 2022
Agent replied · 6 July 2023
Thank you for your lovely review Isobel :)
★★★★★ 2/5
GoogleI have had a good experience with Kevin Henry but on the final two weeks before completion there has been a problem with the house condition that we are buying and we raised concerns to Kevin Henry staff.
They have stopped relying to our emails and providing basic customer service. This is very sad and confusing. YES! we are not responsible for their agent fee! But we are still a customer of there's. A real shame!PositiveProfessionalism
Lucy · 26 August 2022
Agent replied · 6 July 2023
Hello Lucy, further to your comments, we did want to help you but, as you had exchanged contracts, it was necessary for you to discuss your issues with your solicitor so advised you accordingly. We do apologise for the inconvenience
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