Intercounty Saffron Walden reviews

★★★★★ 5/5

Google

Peter and the team were fantastic from the moment we met them. Incredibly quick to get the property on the market, and sold in the first 24 hours of marketing. Since then, even with a handful of issues with the chain, they have been incredibly responsive and open to all queries we have had throughout the process. They have gone above and beyond where needed, which has no doubt lead to the safe exchange and sale of our property. 5 Star every day of the week.PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 26 August 2021

★★★★★ 5/5

Google

We were one of those folks making a hasty exit to France before the end of the withdrawal agreement. We only had 6 weeks to do this, contacted Intercounty and thought we were ahead of the game, having found our own tenants. When this didn't work out and having lost a few weeks in the process, we are delighted that our UK home is now let and the tenants have moved in. Thank you to the lettings staff in Saffron Walden who were always there swiftly when we needed them and guided us through the minefield of arrangements. Biggest shout out to Ollie - amazing service!PositiveResponsiveness, Quality, Professionalism, Value

Wendy · 26 August 2021

★★★★★ 5/5

Google

I've been looking for a house or flat to rent and wanted to express how fantastic my experience with this letting agent was. Throughout the entire process, from the initial viewing to the moment I received permission to extend my stay at the cozy home I adore, Sam Cross has been absolutely amazing. He deserves 10 out of 10.

Sally · 16 April 2025

★★★★★ 5/5

Trustpilot

Property Purchase & Sale (5 Star)

I have used Intercounty a few times over the years, both the buy & rent. Both experiences where top class. Over the last few months Intercounty have helped me sell my property with exception ease, even during a global pandemic. The communication with their team is second to none, whether that be via email, phone or in person. They are all very knowledgeable about the markets they work in and are always happy to offer advice.The contact i had with the Bishops Stortford team was amazing. I would like to thank Olivia, James & Doug for all their help and would of course recommend not only the estate agent but these specific people in the Bishops Stortford Office.

Matthew · 12 May 2021

★★★★★ 5/5

Trustpilot

Intercounty

Me and my boyfriend are first time renters and were looking for a place we could move into quick. Intercounty did exactly that! We were moved in within a month of viewing the property which was exactly what we wanted!Mollie at Intercounty was so helpful during our viewings and moving in. She was so nice, super quick to respond to messages regarding any questions we had and was just helpful all round. If we end up moving again I'll be asking for Mollie! Thank you Mollie!I also want to quickly mention Will at Intercounty too! He helped us view a property before the one we moved into and helped us with the move into our current flat too. Thank you!The day we moved in we were welcomed into our flat with a cute welcome box including some snacks, essentials (hand sanitizer, anti-bacterial wipes) and more!I would recommend Intercounty to everyone!

Jaydan · 11 May 2021

★★★★★ 5/5

Trustpilot

Rebecca Keeling is a 5 star state agent!

Rebecca Keeling is with no doubt a 5 star state agent! She’s been since the first second we met so welcoming, charming, warm and super super super helpful. She really made me visualise some things that I was struggling with in terms of space giving me different options so nicely and professional. She always has a big smile on her face that you can still notice wearing the mask! She just makes things so easy, the atmosphere with her is so relaxed and positive, with a great communication.Me & my partner are so lucky to have her in the renting process and for that we feel so grateful. You can tell Rebecca is a people’s person but giving you space at the same time so she really shows that when working, the perfect balance to make you feel comfortable. We trust that she would be the first one helping us in any moment that we need. THANKS Esther & Marley

Falcon · 2 March 2021

★★★★★ 4/5

Trustpilot

Intercounty- Saffron Walden Branch

Intercounty- Saffron Walden BranchI would just like to praise the team at this branch. Unfortunately, we did have a few hurdles to overcome from the sellers on the property we had purchased and Charlotte played an instrumental part in helping to drive it forward. Her ability to follow up on leads was exceptional, it was interesting to see how Intercounty's customer service was a cut above that of our seller's estate agent. I would like to thank Claire for her proactive approach when the nation was heading into the first lockdown and Pete's knowledge and expertise. I would definitely recommend Intercounty and appreciate how they helped with our move.

Mrs · 15 February 2021

★★★★★ 5/5

Trustpilot

Thank you Mollie!

I honestly don’t know how my experience with Mollie at Intercounty could have been any better. From my first enquiry on the website to move in day was a little over two weeks! I’ve had more trouble getting my car serviced. Mollie was very helpful and well-informed, kept me in the loop throughout the whole process, was clear what she needed from me, and took care of the rest.Like I said, I can’t believe how easy the whole thing was, and I can’t recommend Mollie at Intercounty enough.

Chandler · 6 February 2021

★★★★★ 5/5

Trustpilot

The Saffron Walden team helped us…

The Saffron Walden team helped us secure our dream property! Peter Cuffaro was professional and integral throughout, negotiating on our behalf and keeping us updated with the progress. No query was ever too small and he was always prompt with responding.Charlotte Cannon was also most helpful throughout the whole buying process. She was with us from our very first viewing on the property right through to the day we exchanged and handing us the keys. She was consistent with weekly updates and keeping in contact with all parties. She was readily available when needed and was prompt to act on any queries regarding the buying process.The whole team including Claire and Abi were always very professional and polite when answering the telephone and responding to our calls. We would not hesitate to use Intercounty again but hopefully it wont be anytime soon as we are totally in love with our new home.

Action · 5 February 2021

★★★★★ 5/5

Google

We would like to thank Jade from Saffron Walden branch /and rest of the Letting team/ for complete professionalism, kindness and support during our house hunting. We felt valued and 100% informed at all times. This agency is an absolute gem and joy to deal with! We wouldn't hesitate to recommend them <3 All the best Martina & Max

Martina · 26 August 2023

★★★★★ 5/5

Trustpilot

Intercounty Saffron Walden.

We recently purchased a house being sold by the Saffron Walden branch of Intercounty and could not be more impressed. Peter, Charlotte and Clare were absolutely fantastic. Peter was our main contact and so helpful throughout (we were first time buyers), he called each week to ensure we were happy and provide any updates, he chased the solicitors but most importantly it felt as though he cared, took any concerns we had seriously and was extremely reactive even on days off!!! What was also hugely impressive should Peter have been unavailable Charlotte or Clare would be more than happy to assist and knew exactly what was going on at all times. It was a pleasure dealing with the team at the Saffron Walden branch and I could not recommend them highly enough.

Jake · 23 January 2021

★★★★★ 5/5

Google

We dealt with Andrew and Jordan for our purchase. The team at Intercounty have been excellent. They showed patience and determination and their ability to progress our purchase has been outstanding. Responses to questions and requests we had were exceptionally quick and their professionalism and experience really shows when it comes to resolving matters, even when those matters have been outside of their control. Thanks again for an excellent service.

Andrew · 26 August 2022

★★★★★ 5/5

Trustpilot

Don't waste your time with any other agent. Intercounty in Saffron Walden all the way

We chose Intercounty in Saffron Walden during the COVID crisis as we had decided to sell our buy to let; we wanted an estate agent that were still operating, responsive, picking up their phones and one that was motivated to sell our property, it may sound simple that you expect an agent to pick up their phones, but trust me, COVID did not prevent this branch from operating as if we were in normal times. Intercounty, namely Charlotte, Clare and Peter were absolutely amazing, communication was always open, honest and regular, text messages were sent to inform us of pending viewings and also a very useful market report was provided. I can't begin to describe how motivated the team in Saffron Walden are with buying/selling etc one's property, they literally do everything including chasing the chain, solicitors, making sure the vendor is updated and it's such a personalised service that you feel that they are very much part of your sale process. They give honest feedback, they provide rational to a vendor's irrational thoughts and are always open, honest and very transparent. I absolutely would recommend this team if you want honesty and reliability; also a team that care about what your trying to do with either your purchase, sale or even a let. Charlotte in particular who was our main point of contact was always available, phone, email and even after hours discussions. For me, when dealing with such an important decision and process in regard to houses, I sincerely trust this team to do the best for me; equally you can contact them even in times of crisis due to a delay in the chain or other house sale matters, they are always available.

NH · 11 January 2021

★★★★★ 4/5

Trustpilot

Very professional and friendly staff

Can’t thank Jack, James, Olivia and Helen enough for all their help and assistance in selling the house. All staff were friendly and we were always made to feel welcome. Our house must have won the Guinness book of records for the house most viewed! Our thanks also go to Doug who helped in the final stages of the house sale as sales negotiator. He kept us updated of progress in a timely manner. He was always of a cheerful disposition.

Simon · 29 December 2020

★★★★★ 5/5

Trustpilot

Great team and great service

I have just completed the purchase of a property through the Saffron Walden branch. Throughout the process of looking for a suitable property, the Intercounty team of Abi and Clare stood out as they were really proactive and helpful in helping me find somewhere that would be right for me. This was a unique experience in a busy market where every other agency never seemed to do more than the bare minimum. Once I found the right property the team went the extra mile to help get everything sorted out. In particular Peter, was a real star in helping to solve any problems that came up along the way and was constantly supporting me to drive the process forward by liaising with all the associated parties in a really effective and professional way. Any time that Peter was not available I was really impressed that Abi was always able to be equally as helpful.I have no hesitation in recommending them to anyone looking to buy or sell a property in the Saffron Walden area.

Owen · 11 December 2020

★★★★★ 5/5

Google

What can I say? We were looking for a rental with urgency. As our current "rental" was to be put into auction. Jade, Eloise and Blake worked extremely hard. Organising a speedy viewing and meeting with the landlord. Within a few weeks we went from viewing the property to picking up the keys. Someone was/is always there to sort out any questions we may have had and I honestly couldn't have asked for a better/quicker service. They are extremely polite and well mannered. Such a pleasure. Thanks again guys!!!

Connor · 16 April 2024

★★★★★ 5/5

Trustpilot

George in Braintree Office on Different Level to Competition

I hardly ever write reviews and people are quick to complain and slow to give praise so I felt I had to do this review. I contacted all the agents in Braintree and surrounding area and by a country mile George at Intercounty was on a different level to the other agents I spoke to. Of course I want a much better property than I can probably afford, who doesn't but the help George gave me was the single best bit of advice I have been given. He was so knowledgeable about renting, asked me questions others didn't and suggested I write down a list of needs and wants explaining these are two very different things. He suggested that I should focus on my needs property wise and if he could find a property that covers my needs then the essentials are covered and I might be lucky enough with the odd want included. I told him in an ideal world I would like three bedrooms as my daughter lived with me and she had a car but I walked to work so I wanted plenty of parking. He then said ok thanks for that so let me explain what I mean. Ok you have a daughter that lives with you who drives, you walk to work in town so essentially your NEEDS ARE two bedrooms and parking for 1 car ideally within walking distance of town or close to a bus stop so you can get to work but you would like an extra bedroom and more parking if at all possible but overall the 3rd bedroom and parking for cars you do not have may not be essential so these become YOUR WANTS. He suggested I look at 2 bedrooms with parking as a starting point and maybe beyond if viable. I was amazed at the level head on his shoulders and wondered why I had never thought of it like that and why none of the other agents had got into my mind like George. I started to look at my way forward with a much clearer and with a realistic head on and indeed he is so right so rather than trying to find the impossible I am now looking at properties I can actually afford and as long as my needs are fulfilled any wants included will be an added bonus. Thanks George for focusing my mind you were so helpful and if at all possible it will be Intercounty I rent from and not one of the other agents.

L · 26 November 2020

★★★★★ 1/5

Trustpilot

If I could leave less than one star I…

If I could leave less than one star I would! We had an awful experience with Intercounty, we were buying a house that they had on the market. They recommended a solicitor to their sellers that would not pick up the phone, respond to any emails etc, a member of staff at Intercounty outright lied about a conversation with our solicitor, then they were asking our solicitor for her advice! The whole experience was a shambles and held up our house move for weeks on end. When we asked for compensation they refused, it’s a small world and reputation is everything, by reading some of these reviews we are not the only people that had had a terrible experience!

Katy · 18 December 2024

★★★★★ 1/5

Trustpilot

Okay, we're in the minority of negative reviews here, but you oughta' least read this as a potential warning!

We rented Orchard Cottage in Ickleton for just shy of 5-years and Intercounty Saffron Walden acted as the 'middle' company we dealt with only at the start of the tenancy and then the end. Initially the set-up was fairly straightforward, they took their pretty big chunk of change for doing very little and we got on with moving in. However toward our moving out date 5-years later it came to light that our (the tenant’s) follow-up comments to the original, and quite poorly evidenced, check-in inventory had never been filed/saved, and they’re kinda' necessary to back-up any potential issues, especially when you have the type of landlord who’ll re-straighten used nails, circling for potential extra cash to pick up. Now to be fair, e-mails were answered reasonably quickly, yet every single one was just a simple 'we cannot comment' fob-off, and it's really hard to see why we even had to deal with Intercounty at the end of the tenancy. Anyway, the biggest gripe is, Intercounty filed the paperwork to return our initial deposit, which was 2-months worth of rent, but this was done with a deduction of 27% for 'alleged' rent arrears. Fact is though, with bank statement evidence we could prove we were not in any arrears, in fact we'd manage to over-pay rent and were actually owed money by the arithmetically challenged landlord. But Intercounty were not interested in this 'evidence' and merely took the landlord’s say-so without him supplying any evidence to back up his fictitious claim. So it’s interesting to note there's a follow-up comment on here from Intercounty to another miffed reviewer on 20 Feb 2020 that states 'If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this'. Erm, really? So where was the supporting evidence we were due? Intercounty, I shall repeat, just sided with the landlord based solely on his say-so without him providing ANY evidence, whereas we have full black and white financial statements showing exactly how much was paid and when, proving NO money was owed by the tenants at the end of the tenancy agreement. So now we're needlessly stuck in a 3-month wait for the remaining 27% of our deposit to be returned, which it will be as bank statements do not lie (unlike landlords) whilst our evidence is reviewed by a third-party. Yet with just an inkling of common sense and the brief time to look at our hard evidence Intercounty could've saved all parties the time and hassle now being incurred because, let's face it, the only side they're currently making money from is the landlord (and his many, many properties). And just for the record, the landlord (DAVID HUMAN) broke several of his contractual tenancy agreement obligations, which as another reviewer has pointed out - Intercounty let slide, plus allowed a large and structurally dangerous outside flint-stone building (barred from use for the final 18-months of our tenancy, without any rent deduction) situated in the properties garden to remain hazardously unstable and unfixed, even though it was pointed out that it was starting to crumble back in 2015, thus potentially putting the tenants at risk. Summary; if you’re a landlord Intercounty will look out for you. If you’re a renting tenant expect a meaningless smile with a smattering of incompetency. UPDATED EDIT, 14/07/2020: Finally, an independent inquiry has determined, we the tenants, were NOT in any rental arrears (as stated all along) and shall now, over 3-months later, receive back OUR initial deposit money in full. Thanks again for the needless time-wasting Intercounty; I guess it would have been some kind of issue to you had it been YOUR money....

Mark · 14 July 2020

★★★★★ 5/5

Trustpilot

Brilliant work from Intercounty.

We have only started renting our property through intercounty. Since we moved in (during lockdown) we have been very happy with the work of Allison Branch and her contractor Terry. Allison is always on hand if you’ve got a problem. When problems have arisen, a Allison has sent Terry out to solve the problem. Today he has laid a new floor in my kitchen. Terry is a very polite man, I feel very comfortable around him and he is very kind and playful with my 3 year old daughter. I have never felt so comfortable with a contractor before. He listens to what needs to be done and carry’s out the work to a very high standard. Thank you Allison and Terry for all your hard work.

Emma-Louise · 8 July 2020

★★★★★ 5/5

Google

My partner and I have recently rented a property through Intercounty Saffron Walden branch, Jac was brilliant and helped every step of the way! Jac replied to all of emails really quickly and none of my 100's of questions were too much trouble for her, she constantly went out of her way to help us. Wouldn't recommend anyone else to help you find a property best for you!

Katie · 26 August 2022

★★★★★ 5/5

Trustpilot

We are so happy!!

My fiance and I have just purchased a property with Intercountry Estate and we felt we should share our experience so far. Right from the beginning we were pleasantly surprised with how laid back, non pushy, however extremely knowledgeable and very helpful Peter was. He allowed us to look through the house without breathing down our necks and any questions we had, he knew the answers. We have also dealt with Lisa, who has been extremely helpful booking multiple viewings to the same property and an excellent communicator between us and the seller. We are still in the very early stages of the process but we feel extremely comfortable and at ease, with both Intercountry Estate and the sellers.

Trisha · 27 June 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Kat Keats has been brilliant at managing our property and it’s always such a pleasure to speak to her. Kat is so capable, pragmatic, efficient and very trustworthy. When Kat took a break from the business things definitely went astray and we were so grateful when she came back. With Kat we always felt the property was well looked after. We were very sad to say goodbye when we sold the property. Josh and Charlotte could not have been more helpful with handling the sale. We felt we were in very capable hands, they really know their stuff, really on the ball with all the detail and nothing phases them. Between Kat and Josh we could not have asked for better support. Thank you so much.

Robina · 25 November 2019

★★★★★ 5/5

Trustpilot

Doug is very personable and easy to…

Doug is very personable and easy to deal with. Although we were not a direct client of his, as we were the buyers, he did treat us like one. We had a very lengthy house purchase, and during the 9 months I think I spoke more to Doug than my husband. He was very good at keeping us in the loop and providing regular updates.We also really rate James, he is very down to earth and he offered us lots of good advice. If we were to sell in the future, I would want to use him. I think his career in real estate will go far and I can see him heading up a branch one day in the not so near future.

Helen · 12 November 2019