Trusted Agent profile · Ryhope Road

Good Life Homes Sales & Lettings Sunderland reviews in Ryhope Road

4.4

★★★★★ Great

257 reviews across 2 platforms

46 Windsor Terrace, Ryhope Road, SR2 9QF

Good Life Homes Sales & Lettings's office in Ryhope Road, at 46 Windsor Terrace, is rated 4.4 out of 5 across 257 reviews on two platforms, including 214 Google reviews rated 4.3.

Google logo

4.3 / 5

214

Reviews on Google

This office

Facebook logo

4.7 / 5

43

Reviews on Facebook

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ryhope Road office, from every platform, shown as written. First names only.

5/5

Facebook

Big thanks to Good Life Homes for their fantastic service selling my father's home. Gina is a gem! So helpful, friendly and informed. She was always just a phone call away and made sure we were kept up to date with all the stages of the sale. 5*

Mandy · 16 November 2018

Agent replied · 1 October 2023

Hi Mandy, Thank you for taking the time to leave a review, it really does mean a lot. I hope your dad is settling nicely into his new home ! If we can help you anyway in the future please get in touch. Kind regards Gina

5/5

Google

First class, professional service by Nicola, Gina and the team. Thank you for your guidance and support throughout the sale of the property. Highly recommended.

Sharon · 6 May 2023

Agent replied · 5 July 2023

Thanks for taking the time to carry out a review Sharon and for the individual recognition of Nicole and Gina, it’s much appreciated and we wish you all the very best from the whole team! Dean

5/5

Google

I have to be brutally honest I found selling my house a really tough emotional decision, as I believe most people do...but Dene and the 'Good Life' team totally held my hand throughout the whole process from beginning to end. They totally over delivered..I couldn't recommend a business more ..exceptional service , in addition to an awesome cost effective pricing structure. Don't look anywhere else, you wont be disappointed. Thank You so much for your incredible support!PositiveResponsiveness, Quality, Professionalism, Value

Beverley · 27 August 2022

Agent replied · 5 July 2023

Hi Beverley thank you so much for taking the time to write such a lovely review. I’m very humbled and will pass your comments onto the team. We’ll continue to support you to the very best of our ability and wish you every happiness in your new adventure! Dean

5/5

Google

Pleasure to deal with, look forward to working with you again

Geoff · 14 December 2025

Agent replied · 14 April 2026

Hi Geoff Thanks so much for your positive and kind review … We’re here whenever you need us! … More

5/5

Facebook

Thank you so much to Gina, Krissie and the team at Good Life. You really did go above and beyond to not only promote our property but also to support us right up to completion, keeping us informed every step of the way. We were so pleased with the photos too, they were amazing. We have recommended you to friends and will continue to do so, we have only positive things to say about you. What a wonderful friendly and professional team. Thanks again. Claire. X

Claire · 28 December 2017

1/5

Google

This Agent failed to give us feedback from a vendor. Left us waiting for two days. When I phoned up and complained that they hadnt got back to me they just stated ""a message was left" on VMX . This is not true and not even an apology forthcoming. Certainly would never place any sale in their hands . Unprofessional , but maybe thats why the house in question is still for sale after six months .NegativeQuality, Professionalism

A · 27 August 2022

Agent replied · 5 July 2023

Hi AB - I did investigate this situation and pulled telephone records and system files to check what had happened. Unfortunately, we take our instructions from the seller and they were quite clear to us that they didn’t want to carry out any more viewings. A voicemail was left on your phone and as your message above pointed out, we spoke to you 2 days later. I’m sorry that you felt we didn’t meet your expectations on this occasion and hope that you’ve managed to find a home to buy and it was eventually a more positive experience. I send my very best wishes to you, kind regards, Dean

5/5

Google

I was with two other estate agents previous to using good life and hardly got any viewings. My house was sold with Good Life in a matter of months. The communication was excellent, I was kept up to date all the way through and answered all of my questions. Very happy!

Caitlin · 27 June 2024

Agent replied · 26 August 2024

Thank you so much for carrying out such a positive review on your experience with us; it’s much appreciated and we wish you all the very best ! Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

5/5

Facebook

Recently had a fantastic experience with goodlife on the sale of my previous home and purchase of my new little dream home. From start to finish the process was made soo easy & ran smoothly. I was kept constantly up to date of the process with both properties, and every member of the team was an absolute pleasure to deal with. Would recommend goodlife and their services to everyone! ☺️👍🏼🏠🔑

Bex · 13 January 2025

5/5

Google

This was a very difficult sale as I was selling my parents home. Good life were supportive and compassionate right from the valuation to the completion of sale. I was always kept well informed and updated with any information needed Would highly recommend and wouldn't hesitate to use Good life again.

Vicky · 28 May 2024

Agent replied · 26 August 2024

Thanks so much for completing such a lovely review Vicky - its very much appreciated and we all send you our very best regards, take care, From Dean and all of our team at Good Life Homes

5/5

Google

We had such a positive experience buying our first home with the help of Sue at GoodLife. The whole process was smooth, which allowed us to complete on our house quickly! Sue gave us recommendations for a surveyor and other companies for any quotes needed. We would definitely recommend!

Holly · 27 June 2024

Agent replied · 26 August 2024

Thanks for taking the time to carry out such a positive review Holly and in particular for name checking Sue. I’ll pass the comments on and send you the very best for the future from all of us in the Good Life Homes team. Dean Harding Managing Director

5/5

Google

Good fee’s and friendly people to deal with from the valuation all the way to the sale. Gina and others were happy to explain the process and helped us feel less concerned about things when things were becoming stressful.

Joe · 2 December 2024

Agent replied · 9 December 2024

Thanks for taking the time to carry our such a great review for us Joe and in particular for name checking Gina - it’s much appreciated. Best wishes for a great start in your new home from all of us ! Dean Harding Managing Director & Snr Valuer

1/5

Google

Cheap in all ways!!..Staff lack skills and poor communication. Other people views/feedback below are in line with mine....stay away from it both Landlord and tenants...unless you want to loose money! Owner of the business clearly either haven't got no clue of the issues or have no intention of do anything as he hasn't taken any of the commments onboard provided below......at the end of the day the staff is as good/bad as their leader!

Sman · 5 July 2022

Agent replied · 5 July 2023

Hi Smam, I can assure you that as a successful local business it’s very important to me to listen very carefully to the views of the people we interact with but it’s not always possible to tell them what they want to hear. An agent/landlord/tenant relationship is governed by legal agreements and statutory law. In the cases of deposits, or returns of deposits, these are determined by an independent protection scheme and is administered in a fair and transparent manner by the scheme (the scheme we use is The Deposit Protection Scheme - a national authorised scheme). Please remember that as an agent of the landlord we are acting FOR the landlord and for the protection of his/her property. Thankfully the great majority of our tenancies (and we manage hundreds) go very smoothly with mutual respect shown by tenants and landlords to ensure a satisfactory tenancy experience for everyone. I make no apology, however, that on the very rare occasions when tenants leave properties unclean, damaged or with rubbish remaining, we will take action on behalf of the landlord and in keeping with due legal process, to recover monies from the deposit to compensate the landlord and also to ensure the property is tidy and clean ready for the next occupant. If you’d like to discuss any specific instances where you feel we can improve based on your own experience I’d be happy to discuss the matters with you personally and will be happy to call you if you provide your number to my office. Kind regards, Dean Harding

5/5

Facebook

Just sold our house with Goodlife. First class service from Gina and her team. Professional, friendly and nothing is too much trouble for them. Gina went above and beyond, they are by far the best estate agents in Sunderland.

Carol · 19 July 2019

Agent replied · 1 October 2023

Thank you Carol for taking the time to give us a review. It’s very much appreciated and will be shared with the team. Best wishes for the future,Dean Harding Managing Director

5/5

Google

Property manager and the whole team did an awesome job. Prompt response, very supportive and very friendly with good CS relations mgt. Great customer experience. I'd Def recommend 👌 💯. S/O to Sue- Many thanks for all the efforts in making this happen seamlessly. …

Bakare · 27 July 2024

Agent replied · 26 August 2024

Thanks so much for leaving such a positive review and also for recognising Sue! It’s very much appreciated and we send you our best regards, Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

5/5

Facebook

I recently sold my house through Good life and couldn’t recommend them enough. From start to finish it was a 1st class service, the team are so knowledgable and helped me every step of the way. Gina and Dean along with their team are simply amazing, I was kept informed and up to date with each development. Even a global pandemic couldn’t stop them. Thank you so much for all of your hard work and being the amazing team that you are.

Debbie · 12 January 2021

Agent replied · 1 October 2023

Ah thank you so much for taking the time to give us such a lovely recommendation Debbie it means a lot to us. We’re always here if you need us again - in the meantime we’re sending our very best wishes for the future. Best regards, Dean

5/5

Google

this was my first time selling by Good life agency in Sunderland and I have been very impressed with the service I have received. specially Gina very professional , patient and friendly. from start to finish the process was smooth stress free. I am truly grateful for their help. thank you so much for making this fantastic experience.

Mojgan · 29 March 2025

5/5

Google

Gina at Good Life has been great throughout our purchase, keeping us up to date on progress, dealing with queries and helping it go as smooth as possible. We were really pleased she was involved.

John · 22 October 2024

Agent replied · 25 October 2024

Hi John thanks so much for taking the time to carry out such a great review and for name checking Gina - she’ll be delighted. Best wishes for the future, Dean Harding Managing Director & Senior Valuer Good Life Homes

5/5

Google

Good life have been very professional and efficient since the first meeting we had to discuss a property going on the market. It’s been a pleasure dealing with Gina through out the whole process. Would defiantly recommend using Good Life

Carole · 27 July 2024

Agent replied · 26 August 2024

Hi Carole, thanks so much for taking the time to carry out such a lovely review and for name checking Gina which I know she’ll appreciate. It’s been our pleasure to help you and we hope to see you again sometime! Best regards, Dean Harding Managing Director & Senior Valuer Good Life Homes

5/5

Facebook

Absolutely superb service from start to finish. Gina and the team were excellent throughout the whole process and we can't thank them enough for hard work they put in with the sale of our property. They went above and beyond what was expected of them on a number of occasions, they were superb! I would highly recommend them to anyone buying or selling a property �����Thanks again ���

Graeme · 13 January 2017

1/5

Google

Been calling Good life office many times, when I did get through 2 weeks ago, very unprofessional customer service, laughing in the office background, could answer any quires said they would call me back over 2 weeks ago, still no return call, all we want is a copy of our Tenancy agreement, very poor

Gordon · 17 September 2023

Agent replied · 1 October 2023

As you’re well aware, you do not have a tenancy agreement with Good Life Letting Agents and we are unable to provide you with confidential documents relating to another person which is in keeping with Data Protection requirements.

5/5

Google

Used Goodlife before.Very supportive and always communicated efficiently and professionally Thats why I've used them 3 times The last sale was very emotive and difficult but staff helped as much as they could Went above expectations Thank you all

Susan · 27 June 2024

Agent replied · 26 August 2024

Thanks so much for leaving such a positive review Susan it’s very much appreciated! Best wishes and thanks again from the whole team at Good Life Homes 😃 Best regards Dean Good Life Homes 🏡

5/5

Google

Very helpful staff, always kept up to date with the sale and timely responses to any queries I had. Would highly recommend. And a special thankyou to Sue, professional and lovely to deal with throughout the process.

Amanda · 27 July 2024

Agent replied · 26 August 2024

Thanks so much for taking the time to carry out such a lovely a review Amanda and especially for name checking Sue. Best regards from the Good Life Homes Team! Dean

1/5

Google

Called up on a Monday to organise a viewing. Was told they'd call back as they had to schedule viewings with the seller. Didn't hear anything for two days. Called again to chase up, only to be told they'd get back to me asap. The following Monday I called again. Apparently an offer was accepted. coincidentally last Monday, when I tried to originally organise the viewing. Absolute joke of agent.NegativeResponsiveness, Professionalism

James · 27 August 2021

Agent replied · 5 July 2023

Hi James - I’m really sorry to hear of your experience with us. It’s routine for us to register clients details on first contact with our office whilst we still have you on the telephone ie name/address/contact details and parameters for what you’re searching for but on checking we have no record of any contact with you at all. It may be this has slipped through the net or your details haven’t been saved y the system but please accept my apologies and please don’t let this put you off searching for properties. Kind regards Dean Harding Good Life Homes

5/5

Google

I was absolutely dreading going through the process of selling my home. I needn't have worried, Dean visited and professionally guided us through the process, exlpaining costs, time scales, and the process very well. Good old fashioned customer service! Thank you very much.

Powbongo · 29 March 2024

Agent replied · 26 August 2024

Ah thank you so much for taking the time to carry out a review - it’s very much appreciated and it was wonderful meeting you both! My very best regards, Dean

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