Good Life Homes Sales & Lettings Sunderland reviews in Ryhope Road

Thank you so much for taking the time to carry out such a great review. We all really appreciate it! The Good Life Homes team in Sunderland.

Hi Paul Thanks so much for giving us a great review and for name checking Gina. It’s much appreciated! Dean Harding Managing Director & Senior Valuer Good Life Homes

Thanks for taking the time to carry out a review Virginia and for name checking Gina - it’s very much appreciated and will be fed back. Kind regards Dean Harding Managing Director Good Life Homes

Hi Andrew thanks so much for leaving a review it’s very much appreciated and I’ll ensure your feedback is passed onto Gina and the team, Best regards, Dean Harding Managing Director Good Life Homes

Hi Tracey Thank you so much for taking the time to carry out this positive review. I’m very fortunate to have a lovely team of people in the business and I’m delighted you had a good experience, Kind regards, Dean Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

Hi Paula, Thanks so much for taking the time to carry out a review - that’s really kind and appreciated. Best regards, Dean Dean Harding Managing Director & Senior Valuer Good Life Homes

Hi Ashley Thanks so much for taking the time to carry out a review, it’s much appreciated. Sending our best regards from the whole team, Dean Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

Hi John Thanks so much for taking the time to carry out such a positive review, it’s very much appreciated and we’re glad we were able to help you with your house sale. Sending best regards, Dean Dean Harding Managing Director & Senior Valuer Good Life Homes 🏡

Hi Deborah, Thanks so much for your words, they’re much appreciated! Sending our best regards to you for the future and we’d love to help you again! … More

Congratulations to me, and all thanks to KAYLA WILLIAMS and all those sharing her good works. I was so shocked and amazed the very moment I received my second profits in my Bank account this is wonderful. indeed good work deserve great recommendation, after my first profits I had to reinvest my $4,000 in her company, which after 7 working days I got my second profits of $62,500 I'm very excited, may God continue to Bless you. Anybody in search of a professional and trustworthy forex expert do not hesitate to contact Mrs. KAYLA WILLIAMS now onEmail: kaylawilliamsfx@gmail.comWhatsApp: +1 (864) 777-0838

Hi Jessica, it’s taken a little while to respond to your review because I had to fact check some of your claims and I’ve also listened to the calls you made to the office. I take running the business very seriously and when I get the opportunity to investigate a situation I do my very best to remain objective and ensure we all learn any lessons we can to improve. On this occasion, however, I have to say that I think your review is very harsh and some of the things you’ve mentioned are simply not true and don’t stand up to scrutiny. You made an offer initially very late on a Friday just 15 minutes prior to our office being closed for the bank holiday weekend. We communicated this to the vendor and got back to you the next business day advising you that the vendor had declined your offer primarily because it was lower than other offers but also because you did not have your house up for sale and you were reliant on selling your house before you could buy another. In effect, your offer was only a promise which you could not deliver unless your house was sold. Other offers were received and discussed with the vendor. These were progressable or cash buyers. In the end the vendor accepted a much higher offer from a cash buyer and we were instructed to close the sale and instruct solicitors. You managed to locate the vendors personal contact details and make direct contact with them which placed them in a very uncomfortable position and this did not further your cause. Vendors are always in control of who they sell the house to and we always advise clients of all offers no matter how large or small, along with the circumstances of those making the offers. We provide all of the information so that our clients (the seller) can make an informed decision and we provide whatever support they need to help them make the right decision. During the course of my investigation we also shared our process and findings with our client to ensure they were satisfied with the way in which the offer process was handled and they confirmed that they were entirely happy. So, to summarise, in this particular case I’m very satisfied that we acted professionally and transparently and in the best interests of our client (the seller) at all times. For this I can make no apology. We will, however, continue to scrutinise our performance and where there are improvements to be made we will absolutely make them. Kind regards, Dean Harding Managing Director & Senior Valuer Good Life Homes

Hi David, we have a David Appleby in our system but there’s no record of you making offers or even viewing a property so I’m a little confused about this review. I’ve spoken to the staff in the office and no one has had any dealings with you either? I’m therefore assuming this is a fictitious review or a review by a competitor agent because of our increasing success. If your experience is genuine then I’d like to speak with you personally and would invite you to call the office with your details and I’ll arrange a call. Whatever your own motivation, it is worth pointing out that a fundamental part of our job is to communicate all offers to clients, no matter how small, even if it’s likely the offer will be declined. We also do this in writing and keep copies on file. It’s up to our client to decide what they will or will not accept and I can quite confidently say that over 25 years I’m not aware of a single case when this hasn’t happened. Clients may be interested to know that communicating all offers is a legal requirement not just good practice and this is something that must be done by all agents right up to exchange of contracts. Something everyone in our business is well aware of and fully supports. Dean Harding Managing Director & Senior Valuer

Hi David, we have a David Appleby in our system but there’s no record of you making offers or even viewing a property so I’m a little confused about this review. I’ve spoken to the staff in the office and no one has had any dealings with you either? I’m therefore assuming this is a fictitious review or a review by a competitor agent because of our increasing success. If your experience is genuine then I’d like to speak with you personally and would invite you to call the office with your details and I’ll arrange a call. Whatever your own motivation, it is worth pointing out that a fundamental part of our job is to communicate all offers to clients, no matter how small, even if it’s likely the offer will be declined. We also do this in writing and keep copies on file. It’s up to our client to decide what they will or will not accept and I can quite confidently say that over 25 years I’m not aware of a single case when this hasn’t happened. Clients may be interested to know that communicating all offers is a legal requirement not just good practice and this is something that must be done by all agents right up to exchange of contracts. Something everyone in our business is well aware of and fully supports. Dean Harding Managing Director & Senior Valuer

Thank you so much for leaving such a positive review for us, it’s very much appreciated! My very best regards, Dean Harding Good Life Homes

Ah thanks Michelle I’ll pass your comments onto the team and especially Gina who I know really cares about her clients. Best wishes also from me and hope you’re well, Dean

Thanks so much for leaving such a positive review and for name checking Gina; it’s much appreciated. Sending you best regards from the Good Life Homes Team! Dean

Hi Alison, I’m sorry to hear that you had an experience as a tenant which you felt fell short of your expectations. I did carry out a review of your circumstances and case history with the Lettings department and whilst I don’t see things exactly as you’ve described on all the matters raised, I can see that there were situations where the Lettings department delayed sanctioning your deposit return longer than I feel was acceptable and for this, I apologise. I understand that you raised this issue with the Lettings department direct and they also investigated and apologised to you at the time. At the end of the day, our business is run by humans and humans don’t get it right all of the time. From my point of view as the head of the business, what’s important is for a company to recognise when they’ve got something wrong, apologise, learn from it and move on. We really can’t do much more than that. During the course of our working lives we will all get things right and occasionally get things wrong. I hope you’ve moved on from the experience and wish you well for the future. Kind regards Dean Harding Managing Director & Senior Valuer Good Life Homes

Hi Phil, I’ve checked through all enquiries via the website and there’s no record of any enquiry being received? We do receive many enquiries each day and part of our daily routine is to work through and clear each enquiry, every day, which is obviously an important part of our daily routine. We sell and rent a lot of properties each month and to do this we have to have robust processes in place to maintain our success but we’re always keen to improve and get better if at all possible. You can’t go wrong with a telephone call and speaking to a real human. As your local agent we still value good old fashioned personal contact above all else with no call centres and no long queues to reach us so please don’t hesitate to call us and we’d be happy to assist you in person. And don’t wait 3 weeks to let us know you haven’t received an email response Phil - I’m responding to this message within 45 minutes of it coming through and a phone call would be even faster. Kind regards Dean Harding Managing Director & Senior Valuer Good Life Homes

Hi BM Thanks so much for taking the time to carry out such a positive review. I know it’s appreciated by the whole team here 🙏 Kind regards Dean Dean Harding Managing Director & Senior Valuer Good Life Homes

Hi Paige, thankyou for your review and feedback. Im disappointed that you didn’t raise these issues with us direct. However, as you can imagine it’s taken a little while to investigate your claims fully and I’ve had the records pulled and events and dates logged between yourself, the Lettings department and also the landlord in order that I can see the full picture. In the initial stages of your tenancy you reported several routine repair issues over several months and on each occasion these appear to have been logged and reported to the landlord and repairs instructed to contractors which were completed. In the latter months of your tenancy, the landlord decided to take control of repairs themselves and although we were not responsible for the outcomes, it appears these were also carried out. It’s very clear from the records that the landlord was always briefed on the situation and everything is documented in our system including phone calls and emails which are recorded. It’s certainly not to our benefit not to advise a landlord of a problem with a property as we want to resolve problems arising and any cost of repairs is borne by the landlord not the agent. The landlord has submitted a claim against your deposit for cleaning the property following your leaving and I suspect this has caused you to have a grievance. This is something you can take up with the DPS who will have written to you and they will take a completely independent view on the situation which protects you against someone making an unfair claim. As an agent we do take care to take on properties which we feel meet good homes standards and landlords who take their responsibilities as a landlord with the responsibility required according not just to the law governing tenancies, but also to the spirit of that law. As an agent we also take our responsibilities seriously and have a transparent approach in our dealings with landlords and tenants. The most difficult thing for an agent to handle is when you’re caught in the middle of two parties when trying to resolve a dispute. I’m sorry that on this occasion you were unhappy with your experience and wish you well moving forward. Kind regards, Dean Harding Managing Director Good Life Homes

Hi Lauren thank you for your feedback. I’ll look into the situation when the office re-opens and have someone come back to you. I can assure you that we do care about all aspects of our business but the management of property isn’t our sole responsibility and we require landlords approvals prior to agreeing works which can impact on the time it takes to resolve issues and can therefore impact on service standards. Where work is sub-contracted to specialists like Pest Control experts, we bow to their superior knowledge and expertise and they will have their own industry standards to follow. We can of course query these where they appear inadequate and in the situation you describe I can totally sympathise with your concerns. We’ll come back to you shortly. Kind regards, Dean Harding

Hi Lee, thanks so much for taking the time to carry out a review with such positive feedback! I agree that we’re very fortunate to have Gina who does a cracking job working through sales agreed and coordinating everything behind the scenes for clients! I’ll pass your comments into the team and wish you all the very best, Dean

Hi Lauren thank you for your feedback. I’ll look into the situation when the office re-opens and have someone come back to you. I can assure you that we do care about all aspects of our business but the management of property isn’t our sole responsibility and we require landlords approvals prior to agreeing works which can impact on the time it takes to resolve issues and can therefore impact on service standards. Where work is sub-contracted to specialists like Pest Control experts, we bow to their superior knowledge and expertise and they will have their own industry standards to follow. We can of course query these where they appear inadequate and in the situation you describe I can totally sympathise with your concerns. We’ll come back to you shortly. Kind regards, Dean Harding