Trusted Agent profile · RYDE
★★★★★
152 reviews across 3 platforms
9 High Street, RYDE, PO33 2HN
Watson Bull & Porter's office in RYDE, at 9 High Street, is rated 4.2 out of 5 across 152 reviews on three platforms, including 123 Google reviews rated 4.6.
Every review we hold for the RYDE office, from every platform, shown as written. First names only.
1/5
FacebookThey let us a flat and said the windows are currently being repaired. 4months later with snow outside and our flat is now covered in mold, and freezing cold due to the broken window and frames still being damaged. The estate agents have ignored calls and emails thinking this is ok conditions to live in
Hello, please can you PM me your address and which branch you are with so I can look into this for you?
5/5
GoogleExcelent, helpful friendly service fron Sean
Thank you for sharing your positive experience! It's our pleasure to provide excellent, helpful, and friendly service to our customers, like you. We'll be sure to pass along your kind words to Sean. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotFriendly, professional experience
From the time I walked in to Watson Bull & Porter in Newport, staff were very friendly.
5/5
GoogleWould highly recommend Kate in the lettings team. She always came back quickly with any questions I had. Thank you.
Thank you for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleBrilliant experience dealing with Watson Bull and Porter. Highly recommended. Rosie was always totally professional and nothing was ever too much trouble. Thank you Rosie 😊PositiveResponsiveness, Professionalism
Many thanks for your brilliant recommendation, comments and 5* review. Kind regards, Lucy, Customer Relations
1/5
TrustpilotDisgusting estate agents
Disgusting estate agents, so unprofessional it isn't even funny. Make you stand outside your own property in the freezing rain whilst they take someone in to view, leave the front door open whilst they are in there letting out the heat, don't get back to you with a response, never available to talk, constantly lie. Taking sign down, no point in advertising their name if they don't do anything, oh yes, and couldn't make a viewing appointment as IT WAS RAINING, but ok for me to stand outside in rain.
1/5
Trustpilot1 star is my lowest option
1 star is my lowest option.
5/5
Google100% recommend Kate and Jack in the lettings team!!
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleI cannot speak poorly enough about these people. No letting management skills - electrics not signed off, work not done for months, no communication, high charges. Friends of ours have had problems in selling through them with lost deeds, a lack of knowledge on how to sell a house etc. On top of all this, they sell your details to mobile, utility and other companies to make some more out of you.
Dear Mr Willett, I am sorry you have felt that we have not managed the property to a level you feel is acceptable. Having spoken to our property management team they have told me that the Landlord agreed to have an electrical fixed wiring test carried out which was unable to be completed prior to your moving in as you had requested to move in as soon as possible and, as we were redecorating the property for you, we simply could not complete this in time. Once the test was carried out some points had been highlighted as needing addressing which we made the Landlord aware of, unfortunately the Landlord has not authorised us to carry out these works and so we have not been able to. We have spoken to our contractor and they have tried to contact you multiple times but unfortunately unless an appointment can be agreed we cannot complete works. It is my understanding the works are now complete. I can see numerous points of communication between yourself and our property management team but please do let me know of any specific instances where communication has been an issue and I will look into these for you as I can appreciate issues to do with communication can be very frustrating. All of the charges associated with the let were clearly laid out in the documentation we sent to you prior to the tenancy commencing which you signed to agree to. We pride ourselves on delivering customer service to the highest standard at Watson Bull and Porter and your feedback enables us to review our procedures and processes to ensure our standards are always maintained. If there is anything else I can help with in the future please feel free to contact me on 01983 327105.
1/5
TrustpilotMore interested in selling other services
Agents are more interested in selling other services than houses - so pushy and they make up lies to try and get you to use their brokers. So rude on the phone, and by E-mail, they don't pass offers to buyers which is illegal. Don't sell or buy a house from this company. Awful.
5/5
GoogleAmelia and the rental team at WBP have been brilliant, from viewing the house to moving in took less than a month! Amelia has always been quick to respond and nothing is too much trouble.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleJack was very helpful and supportive throughout. Excellent service.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe rentals team - from start to finish have provided a great service in renting my property. I would recommend using Watson bull and porter to anymore. Thank you.
Many thanks for your marvellous 5* review and recommendation Jim. Best wishes, Lucy, Customer Relations
5/5
GoogleAmelia and the whole team at Watson Bull & Porter have provided great and attentive service whilst helping me find a rental property ensuring a smooth move for myself.
Thank you for leaving us your superb 5* review Archie. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat customer service and Jack has been very helpful
Thank you for your 5* review!
5/5
Google‘Good service, if you’re looking for a place to rent Katie and Jack are the people to contact’ Very helpful and always happy to answer any questions we had, such a smooth process would definitely recommend them to anyone looking to rent a property
Thank you for your amazing 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat communication and managed to work round my work hours to accommodate myself and my partner visiting a property for viewing. Sent and explained all the relative information quickly and got us sorted and papers signed no messing about no fuss, just got it done! Couldn’t recommend enough too be honest. Thank you!
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
1/5
TrustpilotWould never recommend WB&P in Newport.
Very disappointed with the service and the lack of communication and interest.
5/5
GoogleAs a tenant looking to rent a property this agency provided excellent customer service. Far better than any of the other agencies I registered with. They kept in regular contact, notified me of any suitable properties coming on the market, and made me feel valued.PositiveProfessionalism
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
1/5
TrustpilotAbsouletly useless estate agent worst…
Absouletly useless estate agent worst on the island rude on the phone that’s when you can get through dont push sales aren’t really that bothered definately Dosent put the customer first
1/5
GoogleTraveled from Newbury to Isle of Wight to view home. Bull and Porter agent failed to turn up for appointment and failed to even call to apologise. Disgraceful
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI exclusively use Watson Bull and Porter Ryde to manage my rental properties. Completely proffesional, super quick to respond to any queries I have and nothing ever seems too much to ask. Money well spent.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKate who works in lettings has been absolutely first class. She rang me after my email about a property (very rare ) and sent me more details and information. Very friendly and helpful. Thank you.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat estate agent. Thanks
Thank you for your terrific 5* review Stuart. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Watson Bull & Porter's RYDE office has 152 reviews across three platforms: 123 on Google, 3 on Facebook, 26 on Trustpilot.
Watson Bull & Porter Ryde is rated 4.2 out of 5 across all 152 reviews, and 4.6 out of 5 on Google from 123 reviews.
Watson Bull & Porter Ryde, 9 High Street, RYDE, PO33 2HN.
