Every review we hold for the RYDE office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotShocking Service
I contacted this agency in Isle Of Wight as I was interested in an apartment they had listed(Eden Lodge, East Hill Rd, Ryde). They took my details and said that they would arrange a viewing for that next Saturday. They would then get back to me and confirm a time.
Two days later I still had not heard from them and so I called again. The first thing I was told is that they did not have my details and so I had clearly had not called them. They then took my details again and this time told me that I needed to either have a mortgage pre-approved or I should talk to there mortgage adviser before I could view the property, suggesting that I might be wasting there time.
She was rude and condescending. The poor people selling through this agency!
Wayne · 6 May 2021
★★★★★ 5/5
GoogleAs a tenant looking to rent a property this agency provided excellent customer service. Far better than any of the other agencies I registered with. They kept in regular contact, notified me of any suitable properties coming on the market, and made me feel valued.PositiveProfessionalism
Lucy · 25 August 2021
Agent replied · 31 May 2023
Thank you for taking the time to leave us this great 5* review. Kind regards Lucy, Customer Relations
★★★★★ 1/5
TrustpilotAbsouletly useless estate agent worst…
Absouletly useless estate agent worst on the island rude on the phone that’s when you can get through dont push sales aren’t really that bothered definately Dosent put the customer first
Daniel · 17 January 2025
★★★★★ 1/5
GoogleTraveled from Newbury to Isle of Wight to view home. Bull and Porter agent failed to turn up for appointment and failed to even call to apologise. Disgraceful
Theresa · 1 May 2023
Agent replied · 31 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI exclusively use Watson Bull and Porter Ryde to manage my rental properties. Completely proffesional, super quick to respond to any queries I have and nothing ever seems too much to ask. Money well spent.
Jamie · 4 August 2022
Agent replied · 31 May 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKate who works in lettings has been absolutely first class. She rang me after my email about a property (very rare ) and sent me more details and information. Very friendly and helpful. Thank you.
Helen · 31 May 2022
Agent replied · 31 May 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat estate agent. Thanks
Stuart · 10 August 2024
Agent replied · 24 August 2024
Thank you for your terrific 5* review Stuart. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely amazing company, very friendly and helpful, I have really bad anxiety but Katie always made me feel comfortable and helped with everything I needed, she's super kind and friendly! 100% would recommend.
Kristal · 31 May 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI’ve used them for a number of years and a number of moves and always found them to be very professional and would always go above and beyond to help with any problems I had.PositiveResponsiveness, Quality, Professionalism, Value
Daniel · 25 August 2021
Agent replied · 26 July 2023
Thank you for the great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy brother had a viewing through Watson, Bull and Porter for a property to rent. Very professional staff, kept us up to date with appointment time, knew the property well and answered all our questions. Highly recommendPositiveResponsiveness, Professionalism
Em · 25 August 2021
Agent replied · 31 May 2023
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleDear Kimberley,
We just wanted to say thank you for the amazing job that you did for us when we asked you to let our property in Sandown, I know that you said you had some one in mind but to confirm the letting subject to credit checks the same day was remarkable and at such competitive prices too.
Would you please also pass our thanks on to your colleague Penny with whom we were equally impressed.
We have already recommended you to others and look forward to dealing with you in the future letting of our property.
Kind Regards,
Mr & Mrs Conwell.
George · 28 July 2015
★★★★★ 5/5
GoogleKatie @ Watson Bull & Porter in the lettings team was superb. I’d definitely recommend getting her to handle anything you need! First class
Joseph · 10 January 2023
Agent replied · 26 July 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was searching for a property to rent and the advice I was given was very helpful. I highly recommend Watson Bull & Porter to anyone searching for a property. Fantastic customer service. Thanks to all the the team.
Rhiannon · 26 July 2020
Agent replied · 26 July 2023
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleJack at Watson, Bull & Porter was brilliant. He made it possible for us to relocate when we thought it was impossible. Jack helped to turn our dreams into reality. He kept us informed and up to date every step of the way. Thankyou Jack.
Would recommend this company to anyone. Five stars is not enough.. Would rate it higher if we could.PositiveResponsiveness, Quality, Professionalism, Value
No · 25 August 2021
★★★★★ 5/5
GoogleVery good at staying in touch and keeping you updated- I also like having one contact the whole way through the process and so far have been helpful even after having moved in!
Nathaniel · 26 July 2021
Agent replied · 26 July 2023
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleKatie @ Watson Bull & Porter in the lettings team was superb. I’d definitely recommend getting her to handle anything you need! First class
Callum · 30 August 2022
Agent replied · 31 May 2023
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would have no hesitation in recommending WBP and their excellent staff, Simon, Kieron & Rikki.
Efficient, outstanding customer care. I couldn’t have got through the last 5 months without them.
Thank you.
Wendy · 26 July 2020
Agent replied · 26 July 2023
Thank you for your wonderful 5* review! It is great to read such positive comments and I will, of course, make sure your comments are passed onward to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleKate, jack and Debbie could not have been more helpful, if you need a place to rent I would highly recommend.
Joshua · 26 July 2022
Agent replied · 26 July 2023
Thank you for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleRikki and the whole WBP team we’re really helpful and professional with the sale of my flat. They kept me informed throughout the process and were incredibly obliging. A great service throughout.
Anthony · 31 May 2020
Agent replied · 31 May 2023
Thank you for your kind comments and review. Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GooglePopped into Ryde branch to enquire about a letting i was interested in, was greeted by a friendly young lad who was very helpful. Would highly recommend this letting agency.
Celia · 26 July 2020
Agent replied · 26 July 2023
Thank you for your glowing 5* review of our local team. It is always great to read such positive comments from our clients. Kind regards, Scott
★★★★★ 5/5
GoogleMy sister let her property out recently through Watson Bull and Porter, perfect tennant lined up, great communication!
Amy · 31 May 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat communication. Rosie and Simon (Ryde Office) did a great job. This estate agency are seriously on it!
Edward · 31 May 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from start to finish, very responsive to questions and put my mind at ease.
David · 26 July 2022
Agent replied · 26 July 2023
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLovely, kind and helpful members of staff willing to go above and beyond, couldn’t fault them for anything. Wonderful service, thank you.
Maisie · 26 July 2021
Agent replied · 26 July 2023
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
