Trusted Agent profile · Rustington
★★★★★
1,073 reviews across 3 platforms
1-2 Broadmark Lane, Broadmark Parade, Rustington, Littlehampton, BN16 2NE, BN16 2NE
Michael Jones Estate Agents's office in Rustington, at 1-2 Broadmark Lane, is rated 4.8 out of 5 across 1,073 reviews on three platforms, including 38 Google reviews rated 4.7.
38
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1,025
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Michael Jones Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rustington.
Every review we hold for the Rustington office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic, Wonderful!
This was probably the MOST complicated and difficult sale in the history of Michael Jones, but at all times the service we received was nothing but friendly and professional.An absolute pleasure to do business with. Thank you all, but especially Jane!!
Great to hear we could help you with your sale Victoria. We will pass your message on to Jane and the team.
5/5
TrustpilotExtending my tenancy with Michael Jones & Co
My contact from the start at Michael Jones & Co was Isabella Whitham and she has made my moving in to my current residence smooth & effortless and she continued to do that recently when my initial tenancy contract was due for expiry. I let her know what my situation was and what I would appreciate the outcome to be and she was able to deliver (again) with no fuss or stress.
Thank you sincerely for taking the time to share your positive experience with us. Your feedback is incredibly valuable, and it's heartening to know that we were able to meet your expectations.
5/5
TrustpilotIsabella Whitham made the process…
Isabella Whitham made the process really smooth and easy for us. We appreciated her professionalism and great communication very much! Thank you! :)
Great to hear this, thank you so much for your review.
5/5
TrustpilotMarie Armitage - efficient and very helpful
Marie Armitage is a very helpful individual. She is quick to follow up on any queries I have had during my time dealing with her over the past few years. She is efficient and a very helpful individual who it’s pleasure to deal with. An asset to Michael Jones Lettings.
Thank you Nicola, we will pass your message on to Marie.
5/5
TrustpilotLisa was amazing
Lisa was absolutely amazing, she responded to emails promptly and helped when there was delays with solicitors - She was always friendly and went above and beyond. I couldn't have asked for a better estate agent.
1/5
TrustpilotMICHAEL JONES DOES IT AGAIN
Michael jones have now done it for the third time. They’re absolute beasts. I was right I’m not taking down my other reviews and none of these will get taken down till they deal with EVERY ISSUE. My dad just told me they rang him behind my back too with illegal threats from the landlord to evict me which would be punishable by a prison sentence and arrest if he tried to do that for me making a legal complaint about black mould. Black mould kills people. They’ve PAINTED OVER IT NO WONDER I STILL HAVE THIS MIDDLE EAR INFECTION I’m going to demand legally of course that the landlord pay me back every single months rent no the whole 6 months rent to my bank account this December if the black mould is not removed and the noise issue downstairs dealt with as well as the housemate who keeps grabbing my food and hiding it in different cupboards to try and drive me out of the house. I could start an investigation on conspiracy to commit fraud by deliberately luring tenants into somewhere with mould etc then instead of dealing with the issues and that tenant being able to live in peace try and drive them out of the house by saying ‘maybe this isn’t the place for you’. WHAT I CANNOT BELIEVE SAM SAID THAT NOT ONE SINGLE PERSON WOULD BE OK WITH BLACK MOULD. That’s the equivalent of someone reporting gang activity on the streets and the police just telling the family reporting it to more to another town instead of arresting them it’s victim blaming . I have records from found a and E over 15 times since I’ve been in this mould infested room. That’s enough to prosecute Michael jones and the landlord and to claim E compensation in excess of fiver figured from both. I’ve done nothing wrong by demanding this be fixed you should be on my side not working against me just vultures praying on young vulnerable tenants. Painting over the mould ?!!!!! Of course I’m going to notice that. Just lies lies and more lies. JUST REMOVE THE MOULD ITS NOT THAT HARD IS IT. I know they can afford too I see Michael jones posters all around the country and their so greedy they won’t pay to have the mould removed. Also shouting to eschother downstairs till 4am every night then 9am all day long never sleeping isn’t ok they can just text eschother the couple downstairs after 11pm/ midnight if they have to talk to eschother every waking second. I’ve had girlfriends and never once when they came round in a house share did I SHOUT AT THEM AT MAX VOLUME TILL 4am I would whisper as were right next to eschother. Their shouting in the same room to eschother as if their hundreds of metres away it would be funny if it wasn’t depriving me of sleep every single night. Remove the mould and damp and ask the couple to stop talking so loud after 11pm/ midnight so easy ti fix those two issues but Michael jones would rather fight me on it for weeks make me breathe in black mould and make me have no sleep instead. Yeah that makes so much sense. I’ve done nothing wrong in the legal complaints I’ve made I’ve already spoken to solicitors. I have every right to sleep at night and not breathe in black mould. I could get a court order to get the entire house taken off the market if the mould isn’t fixed. Don’t see why I should be singled out I’m the house just because I’m not ‘mates with the landlord’ like everyone else tells me they are.
Good afternoon, I want to assure you that your concerns are of utmost importance to us. In response to your phone call last week, we immediately took action using our Fixflo platform. We have asked for additional photos and details so that we can conduct a further investigation and provide appropriate advice to your landlord. If you are able to send the requested photos at your earliest convenience, we will address your concerns promptly after receiving them.
5/5
TrustpilotIncredible service from start to finish
Absolutely outstanding service from Juliette and the team.I felt fully informed throughout my purchase and considering it was my first time, I was looked after and educated from day one to moving in.Highly recommend Michael & Jones as you will be fully taken care of.
Great to hear, thank you Jack.
5/5
TrustpilotVery good friendly service
Louis Griffiths from the Goring branch, Worthing, gave me a very friendly, polite, efficient, reliable and helpful service with the purchasing of my beautiful flat. He responded quickly to my many questions and was always very good at getting various information from the vendor and giving me hard copies, if needed, quickly. This enabled my purchase to go through smoothly, having the knowledge and information that I needed and requsted, before completion.I am sure he will continue to achieve many more successful sales for Michael Jones in the future.With many thanks.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotAs always
As always, excellent service from Michael Jones. Many thanks to Kim Brand for her assistance in renewing my tenant for another twelve months.
We appreciate your feedback and are glad we could assist you. Feel free to reach out if you require further assistance.
5/5
TrustpilotKeeping up the excellent service levels. Michael Jones lettings have managed a…
Michael Jones lettings have managed a number of our property’s and have always handled the tenancy renewals with care and consideration for both the landlord and the tenants. Thank you Ryan for your excellent customer service.
Great to hear this, thank you so much for your review Ian.
5/5
TrustpilotMichael Jones have been great
Michael Jones have been great, in particular Lisa who has been an absolute diamond. She has gone above and beyond, professional with a personal touch. Everyone has been helpful and all have been very nice people.
Thank you so much for your review Stace. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotZara is the best!…
Viewed a property in Brighton with Zara.
What a great review, this is wonderful news.
5/5
TrustpilotEdie addressed my information request…
Edie addressed my information request very effectively
Thanks for the review, it is much appreciated.
5/5
TrustpilotThank you Isabella for your fast work…
Thank you Isabella for your fast work at renewal of my contract
Thank you.
5/5
TrustpilotSelling our house
We recently sold our house through Michael Jones. The service we received from Richard was fantastic. He kept us informed of the progress of the sale and answered all our questions in a timely manner. I would definitely recommend Michael Jones.
Thank you so much for your review Judith
5/5
TrustpilotGreat service from the Michael Jones…
Great service from the Michael Jones team again for our latest property sale.Mark Durrant our Sales Progressor was excellent throughout the process, always quick to respond and informative 10/10.This company will always be our first choice in the future.
This is fantastic to hear Kim, we are so pleased your property sale went well with the help of Mark. We hope to see you again in the future.
5/5
TrustpilotKim Brand was very efficient and kept…
Kim Brand was very efficient and kept me informed of events during the contract renewal.
Thank you for your feedback! We’re glad to hear that Kim Brand was efficient and kept you informed throughout the contract renewal process. If you have any further questions or need assistance in the future, please feel free to reach out!
1/5
TrustpilotAvoid at all costs
I would advise against using this estate agency.They displayed a complete lack of honesty and integrity in placing a listing back on the market despite an offer already being accepted on the property with the sole purpose to lead new buyers on to ‘speed up’ the original buyers.They allowed fresh buyers to pay for surveys and solicitor fees for a property that they never had a chance of completing on; the property was taken off the market the same day a stalled survey was to be undertaken. In fact the original buyers had completed and moved in that day, either they know a very efficient same day removal company who just happened to be driving by or this deal had been completed quite some time ago; the leaving the opportunity to operate with a shred of honesty and let the new buyers know.They lied about the situation of the vendor, who had already bought their new property and was not in the ‘dire financial’ situation painted to the led on buyers.Buying and selling property is one of the more stressful and tense experiences you can go through and I would highly recommend avoiding this estate agency as they display zero professionalism and you would be a fool to trust a single thing they say to you.
We are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.
4/5
TrustpilotHelpful Hayley
After a few issues, Hayley was fantastic at helping us resolve these in a timely fashion. She served as a brilliant person to liaise with and help get a few tricky situations navigated, but her expert advice and experience helped immensely.
Thank you so much for your feedback Jeremy
5/5
TrustpilotTenancy renewal
Ella Glazebrook was professional, informative and efficient in achieving the tenancy renewal and rental increase for my property. Thank you!
Thank you for taking the time to share your positive experience.
5/5
TrustpilotSelling a flat!
I have just completed on the sale of my fathers property and Jane Tomlinson was outstanding in ensuring that the flat was sold. It took 18 months due to delays for the probate and other legal matters but Jane ensured that all parties received regular communications so we knew what was happening. Thank you Jane for your persistence and good humour throughout this difficult and lengthy period.
5/5
TrustpilotCustomer service is excellent
Customer service is excellent. Issues were dealt with quickly, staff were patient and helpful
Thank you for your kind words! We’re thrilled to hear that you found our customer service to be excellent and that our staff were patient and helpful in addressing your issues quickly. If you need any further assistance, please don’t hesitate to reach out!
5/5
TrustpilotGreat from start to finish
Great from start to finish, all the agents showing us properties were knowledgable and pragmatic. Darren has been fantastic at guiding us through the process as first time buyers and keeping us informed throughout.
Thank you so much for your review Claire. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to Darren and the team.
5/5
TrustpilotJoe Oakley called to explain an issue…
Joe Oakley called to explain an issue with property,which tenant had reported, and gave all the options to resolve.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Michael Jones Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Rustington.
