5/5
TrustpilotHelpful and quick action
Sasha was extremely helpful while I was moving to a new flat, she still is. She's got good knowledge and management skills.
Trusted Agent profile · Rushmoor
Verified
Prospect Aldershot reviews in Rushmoor
★★★★★
2,206 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,206 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,868
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProspect property management
Prospect have been managing my property for just under a year, and as I work in education I have been incredibly busy during the pandemic. We were assigned Dani Smith, who has been patient, yet relentlessly following up on enquiries due to my not responding to phone calls or emails on time! Dani has worked incredibly hard to organise both gas safety and EiCPs as well as the recent renewal. Dani has remained professional throughout and I cannot recommend her highly enough.
5/5
TrustpilotI moved in to my sheared house about 7…
I moved in to my sheared house about 7 months ago at first I was worried due to never being on my help but the help with Prospect its made it so much easier for me.The one person that has stood out to me is beckie any problem we have she is always hot on her heels to help and get the problem solved :) we have been given a new set of cleaners after telling beckie the last were not good and in a matter of weeks she was able to get someon in for a deep clean and get new cleaning in that are so friendly and do amazing job. Im very grefully we have people like beckie to help us all out and make living in our homes a lot better
5/5
GoogleMet Zoe for a viewing this morning, great experience. Answered all questions and emailed straight after with extra details I asked for. Couldn't have asked for a better experience. Very impressed especially after an abysmal experience with bridges being 20 minutes late.
Agent replied · 24 October 2024
Thanks for your kind words, I'll make sure Zoe knows she's had positive feedback!
5/5
TrustpilotBeth was extremely informative about…
Beth was extremely informative about the viewings I had!
5/5
TrustpilotThank you Tristan for your professional approach
Just a quick note to say thank you to Tristan Lee at Prospect for making two simultaneous changes of tenant run smoothly. Tristan always returns calls and maintains a very professional standard.Thanks Tristan
5/5
TrustpilotTenancy renewal
Sasha was a great help with our tenancy renewal. We were kept informed throughout the whole process and it was made extremely easy. Sasha was very efficient and professional.
5/5
TrustpilotGreat service
My experience with Prospect has been very positive so far. I have been using Prospect them to manage two of my properties. The entire team is great and very supportive. The process of managing my properties has been very smooth and have been updated the process throughout. The management charges are reasonable but any work quotes I receive from their contractors are more expensive compare to the market.My current Property Manager, Beckie Baxter, has been really great answering my queries immediately and always keep me update with the progress.
5/5
Trustpilot5 Star Service!
Excellent service provided by the team, especially Mitchell, who has made the process of renting (especially during COVID) a whole lot easier. The process has been smooth and efficient - would definitely recommend!
1/5
TrustpilotAvoid this scammers ( Agent Charlie)
Avoid this scammers ( Agent Charlie)After the viewing Mr. Charlie called us if we liked the property and if we would like to put an offer on. So I told him we liked it but we only willing to take it if they repaint the walls, and because they repaint it we are willing to pay the price without negotiating. After 10 min Mr. Charlie calling us back that the landlord accepted our offer. During the reference check I asked him 2 times how is the painting going and if is going to be ready in time his answer was its only going to take 1 day. Today we want to get the keys for the property and surprise nothing was done. So I called the landlord finding out that he didn't even know about that my offer was that we taking the house only if is going to be repainted. So called Mr. Charlie ending up lying in my face. Its unbelievable some people what they are capable to do for a little commission. Also we find the house quite dirty. AVOID THIS AGENCY IF YOU CAN
5/5
TrustpilotBeth is excellent and helpful
Beth is excellent and helpful! Thank you so much!
5/5
TrustpilotSasha has been very supportive and…
Sasha has been very supportive and clear with process of tenancy. We had a very good experience with prospect and would love to get back in future for any requirements.
4/5
TrustpilotWorking with Michael was easy and…
Working with Michael was easy and straightforward. We are working with them on another sale because of how happy we are with him and his team.
5/5
FacebookMy husband and I purchased our house through prospect recently and can't quite put into words how brilliant the service was. Mark Horn saw the sale through from start to finish and was outstanding. He went above and beyond at a time that was very stressful for my family, we cannot thank him enough. The service we received was of a high standard, they really have set the bar for competitors in the area. It has been our absolute pleasure to purchase from prospect, Mark's efficiency and professionalism was second to none.
5/5
TrustpilotAnna has been so helpful from start to…
Anna has been so helpful from start to finish with the whole process of our letting! She is so profession, polite and prompt! I can’t recommend her enough! Thank you so so much!!
5/5
TrustpilotThanks for a quality professional service
The team at Prospect worked hard behind the scenes to ensure a smooth transaction.Thanks to Paul and Beth for overseeing my purchase.Recommended .
5/5
TrustpilotSasha Byrne from Prospect Agency
Sasha Byrne Was perfect agent. She made sure I was happy and had everything what I needed during my tenancy. Highly Recommended Agent
5/5
TrustpilotHouse Move
We have just moved house and bought our property through Prospect Estate Agents. Beth Murphy dealt with us and was very professional and competent. She was particularly helpful in chasing slow solicitors throughout the process and kept everyone focused on completing their roles meaning we had less chasing up to do!
5/5
TrustpilotSasha was an absolute joy to work with.
Sasha was an absolute joy to work with.Extremely efficient, courteous and very professional . Will definitely be wanting to use Sasha for all my properties going forward. Thank you !
1/5
GoogleI should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. …
5/5
TrustpilotProspect agency provided an excellent…
Prospect agency provided an excellent service.Both Beth and Paul’s communication and attention to detail was brilliant.Thanks Kam and Angela
5/5
Trustpilot10/10 Service from Charlotte
By far the best service one could’ve wished for, so if you are thinking about buying or renting your next home? I’d definitely give them a chance.Can’t fault them at all, really impressed from start to finish with the customer service and support!Will happily use them again in the future
5/5
Trustpilot10/10 AMAZING!!
Angel is great always giving us weekly updates and sending us properties before they go online !! highly recommended.
5/5
GoogleWent on a couple of viewings with Natasha, was extremely lovely, punctual and knowledgable, she was really helpful and put myself and my partner in touch with a mortgage adviser. This was very valuable as first time buyers with limited understanding of the what to do. She was incredibly professional, easy to talk to and patient with us! Would happily work with her again!
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