5/5
GoogleCouldn't have asked for a better experience, Sonam gave us all the information we needed at the time, also a charming person definitely recommned.
Trusted Agent profile · Rushmoor
Verified
Prospect Aldershot reviews in Rushmoor
★★★★★
2,206 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor, GU11 1JU
Prospect's office in Rushmoor, at 175 Victoria Road, is rated 4.7 out of 5 across 2,206 reviews on three platforms, including 302 Google reviews rated 4.9.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,868
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
Google5/5
TrustpilotThank you Beth
Thank you Beth, for being so helpful and considerate during my experience. I received fantastic customer service from her and can’t recommend her highly enough!
5/5
TrustpilotMoving back to UK in difficult…
Moving back to UK in difficult circumstances following a bereavement, Prospect were so caring, understanding & helpful in helping me find a property, and putting my case to the landlord as my circumstances were far from the norm.The communication at all times was great and they were very responsive when I asked to move in a week earlier then originally expected.The move in process on the day was extremely smooth.This was my first time renting on my own and I wouldn’t hesitate to rent through them again when this tenancy is finished.
5/5
TrustpilotGreat service from a Great team
Led by Paul Wickens the team sold a property that had been on the market for 2 years. I did try another estate agent for this property, one how had successfully sold others on my behalf but on this one they could just not get the sale. I decided to turn to Prospects and found them to be excellent. The communication was excellent throughout the process as was their advice. An excellent service by an excellent team. Of particular note would be Paul Wickens and Aimee Smith who I cannot commend highly enough. Thanks so much. Mike Morrison
5/5
TrustpilotFriendly and helpful
Charlotte Morgan showed myself and my family around a potential property. She was really professional and answered all of our questions, (bear in mind I took my parents along for the ride, so think random questions concerned and curious parents would ask). She followed up promptly and was really great to deal with.
5/5
TrustpilotLily Sines- managing our property. We have been renting out our property…
We have been renting out our property with Prospect for 7 years. And in that time we have had a few different people managing the property for us, and have all done a sterling job. But I have to say Lily Sines has definitely been by far the best. She is quick to respond to all emails and deals with every issue promptly and in a professional and courteous manner.
3/5
TrustpilotIt was fine
Did everything that a property agency should do. Service was fine, but nothing above and beyond what was required. Wouldn't actively recommend them, but i wouldn't advise people not to use them if they asked me.They did end up chasing me to get me to chase my referees when i had already provided them with full contact details of my previous letting agency as well as the landlord, after which it turned out the new landlord was yet to provide all the documents necessary from his end.Pleasant phone manner from many people in the company. I am also leaving this review on request as they apparently have a drive to get "ideally 5* reviews" to here and another ratings site.May update this review once we have to check out.
5/5
TrustpilotGreat Customer Service
Beth recently showed us around a property in Arborfield. She was very friendly and helpful and provided a great customer service - both during the viewing and throughout follow-up communications.
Agent replied · 23 October 2024
Thank you for your 5* review, Ashley.
1/5
TrustpilotI have recently had the misfortune of…
I have recently had the misfortune of viewing a rental property via this agency.They are unprofessional and dishonest with appalling customer service. I agreed to rent at the asking price and have not had a response weeks later. I am aware that they are still having viewings on this property. I can only conclude that their ultimate motive is to see which potential customer will offer the highest price.Highly unethical, avoid.
2/5
TrustpilotAttitude Issues
Throughout my property search for around a year I’d say, I’d always try and avoid asking Prospect for help, due to the attitude that Anna Elema has. I understand everyone has their own way of speaking but her tone of voice is always rude, like she doesn’t like her job or likes speaking to me. Very much off putting to be honest. On the odd occasion she sounds okay but most of the time it’s like she’s had a bad day and shows it too! She basically refused to help me since I’m looking “too early” for a property, as a person that’s on your database and a potential client shouldn’t you just help anyway?!!. I’m receiving help from other agents in the area so I don’t understand what the issue is. Looking for a property, especially in my circumstances is difficult enough, I don’t need someone with an attitude like that to just put me off, on multiple occasions. It doesn’t take much to sound more friendly, you don’t know how someone’s day is going before they call you.
1/5
TrustpilotBunch of sharks - welcome to the old boys/girls club
These guys are a bunch of sharks - they hide behind a complaints 'process' that involves a Director, assessing a colleagues performance (needless to say their colleague in this case was also their friend). With a little more than 2 weeks until the occupancy date, the landlord, who was also the Area Manager for the letting agent, decided to inform us that their new property was not available, they had to delay their move, and we would not be able to take up occupancy. At no point were we informed (in writing or any other means) that our occupancy was conditional on the purchase of their new property going through. More worrying, they were unable to confirm a date that this would be resolved. We were ultimately left homeless as the landlord at our previous property had already let the place that we were living in (as one does?). They offered absolutely no support in sourcing alternative accomodation, noting that the property market was a tough place to be. Funny thing that - we were experiencing this first hand. At least they had a home to go to when they were done with their day jobs. They also did not offer an ounce of support for any additional costs, of which there were many, which effectively forced us to pull out of the deal. The also insisted that this was entirely our choice as they would love to have us as tenants, how selfless of them. Throughout the lettings, contracting and complaints processes, we were treated like the 'other party'. They exhibited very little care or regard for our wellbeing and absolutely everything they did, was done to protect the landlord. Their mate. They always fell back to the fact that there was no contract in place, and a holding fee had been paid (once again to protect the landlord), but we were welcome to back out of the offer.Needless to say, the complaints process was an even bigger waste of my time. They called us liars, saying we had been informed of the conditions of tenancy... nonsense. To be honest, I was not suprised by this outcome - with a conflict of interest such as this, it is expected that they would behave with impunity and without integrity.I will never rent from you sharks again, Prospect Lettings.
5/5
TrustpilotSteph at Prospect Larks Hill has been…
Steph at Prospect Larks Hill has been really helpful, attentive and understanding when things were not going to plan. She also helped push and co-ordinate the other players which we were grateful for.
5/5
GoogleI had an opportunity to be with Sonam for viewing a property. He is Very professional and friendly during the property viewing. A smooth and pleasant experience
5/5
TrustpilotGreat Service
The Client Manager Stefano Aloi has been exceptional - very professional and prompt and great to deal with.
5/5
TrustpilotFrom the evaluation to the sale and…
From the evaluation to the sale and completion. Paul and Beth were excellent. It was a delight working with them. I recommend them for property sale.
5/5
GoogleGreat experience, Les, Chris and Jordan are friendly, helpful people who made the whole experience and process of getting into a new place effortless and smooth. Would definitely recommend.
1/5
TrustpilotAll for themselves
Wow. Yet another disgusting level of customer service where I have been labelled a bully when in black and white I was given an email CONFIRMING my check out/end of tenancy date only to be told by the Head of Property Management, Joanne Kay, that THEY have made a mistake. After this email I was assured of my end date and have organised alternative accommodation for which I am glad of as things still haven’t been done as promised after 10 months of being in one of their MANAGED properties. Also told me that 100% of the rent goes to the owner which we all know is rubbish as they get commission from renting these properties. Also having looked backed at my agreement I see I was charged when they are not supposed to be charging people now. Absolutely SCANDALOUS. Do not waste your money with this company as they simply do NOT care about you as an individual.
5/5
TrustpilotThank you Agnese!
We were tenants at a property managed by Agnese Rees and the service she provided was excellent, especially during our last months of tenancy. She quickly replied to all our emails and arranged with the landlord for our tenancy to be extended when we realised that it would have taken us longer than expected to move into our new property. She was always on top of all the maintenance issues we reported, arranging for them to be fixed in a timely manner.
5/5
GoogleWe are viewing properties as first time buyers and have viewed properties through different state agents.Out of all, we have found Natasha to be thorough professional , helpful and understanding of our situation.She had an amazing knowledge about the area and ideas for house improvement.look forward to more viewings with her.
5/5
TrustpilotProspect 10 stars if I could award them
Prospect and Beth Murphy in particular, did an amazing job in my search for a new home. When a purchase with a different estate agent fell through in December 2020 I contacted Beth with my requirements. Beth had one property coming on the market that week which she was sure would suit me. She was so right, it ticked every box. Within 12 weeks I was able to move in to my new home.If you want an estate agent who will listen to your requirements and work to ensure a satisfactory purchase and I would also suggest sale, then I suggest speaking with Beth.
5/5
Trustpilot10/10 customer service from Sonam
10/10 customer service from Sonam, listened to me throughout and helped me find what i needed !!
5/5
TrustpilotDani Smith has managed our letting very…
Dani Smith has managed our letting very professionally. She is always prompt to respond to enquiries from us and our tenants which gives us both great peace of mind. Thank you Dani.
5/5
GoogleWe dealt with Natasha at a property in Ash Vale Very pleasant and knowledgeable Would definitely recommend
5/5
TrustpilotExcellent responsive service.
I have always been impressed with Prospects services. Dani Smith has recently become my property manager and it is so nice to have someone managing my property who responds quickly to any queries and lets me know if the tenants have any problems. Recently a contractor gave quote for a call-out and as it was a little higher than usual, Dani called me first to check if it was still OK to proceed. I very much appreciated that as it shows great initiative !!
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