Aspen Estate Agents Ltd Runnymede reviews

★★★★★ 5/5

Google

I have used Aspens three times now and I would recommend them. Paul, Marina and the team were excellent and kept me informed throughout the process. Stress and uncertainty were kept to a minimum.

Alan · 4 February 2025

★★★★★ 5/5

Google

Gavin went above and beyond to help us secure our 2nd year house. Couldn’t have done it without him and saved us a lot of worry & stress!

Sarah · 25 October 2023

★★★★★ 5/5

Google

Cameron Mackenzie was so helpful and informative within my moving process, clearing up any confusion I had with such clarity, kindness, and fast replies. Highly recommend Aspen's services!

Iyla · 25 October 2023

★★★★★ 5/5

Google

Cameron is a great agent, helped us in finding the perfect flat that suits our individual requirements. Couldn’t be more happy with our choice of a flat

Ania · 25 October 2023

★★★★★ 5/5

Google

We’ve just sold an investment property through Aspen estate agents, Englefield Green and dealt with Paul & Marina. I cannot sing their praises highly enough. Great advice, great communication, great service and a joy to deal with.

Ken · 3 December 2024

★★★★★ 4/5

Google

Cameron Mackenzie is very efficient. He is quick and efficient in communication regarding emails and phone calls. Overall he made our first house letting experience smooth.

Shantelle · 25 October 2023

★★★★★ 5/5

Google

Della was very helpful and her customer service is another level! ⭐️⭐️⭐️⭐️⭐️

Ashley · 15 September 2025

★★★★★ 5/5

Google

Paul was great from start to finish, communicating regularly and always happy to help answer any questions we had. The process was smooth and we would highly recommend Aspen whether you’re buying or selling!

Mark · 26 December 2024

★★★★★ 5/5

Google

My estate agent Cameron has been more than helpful with finding us a house in a very quick time. Could not recommend the company more

Erin · 25 October 2023

★★★★★ 5/5

Google

Very impressed with Aspen Estate Agents. My house was under offer very quickly after it went on the market with them. Paul has been brilliant, always available and helpful throughout. I definitely recommend them.

Tracey · 19 December 2024

★★★★★ 5/5

Google

We recently purchased and sold our previous property with Aspen Estate Agents. Having never used them before I can’t say how impressed we were with them from the very start. Paul, Marina and the rest of the team always kept us informed of how things were progressing, and let us know along the way what was needed from ourselves and when so things kept moving smoothly. We can’t thank them enough for everything they did for us and certainly recommend them to anyone who should need to buy or sell a property. To all at Aspen Estate Agents, thank you again, you were amazing.

Daniel · 3 January 2025

★★★★★ 5/5

Google

Cameron was super quick and informative with his responses. It made the daunting process of renting for the first time seem like a breeze.

Angel · 25 October 2023

★★★★★ 5/5

Google

Thank you to Paul who worked with myself and 3 of my friends secure a student house for second year in under 24 hours. Amazing communication and helped us understand the process of deciding to rent a property. We’re so excited for next year and we thank him for all his help.

Eleanor · 29 November 2023

★★★★★ 5/5

Google

Izzy was incredibly helpful with helping us find accommodation for our final year at Royal Holloway. Very attentive, friendly, and understanding towards meeting all our property requirements. Would definitely recommend! :)

Peter · 12 December 2024

★★★★★ 5/5

Google

Paul was fantastic and accommodating throughout the entire process. He always took our calls and promptly passed on questions to the seller. Paul and the Aspen team have been phenomenal.

Chris · 19 December 2024

★★★★★ 1/5

Google

My experience with this agency has been nothing short of a nightmare. From the very beginning, their lack of communication and professionalism has been appalling. We were repeatedly assured that the property would be ready by the agreed move-in date. Despite multiple emails confirming our plans, when we arrived, the flat was nowhere near ready, there weren’t even beds in place. To make matters worse, Izzy, the representative who met us, was incredibly unprofessional and completely clueless about the property or any safety precautions. She took us into what was clearly still a work-in-progress building, told us to “lead the way” because she didn’t know anything, and was rude and patronizing when I expressed my concerns. At a previous viewing, I pointed out that more of the flat should be ready given how close it was to the move-in date. Izzy dismissed my concerns, questioned me rudely, and unsurprisingly, the flat wasn’t ready, just as I’d suspected. To add insult to injury, they made us sign two different contracts with conflicting move-in dates, showing a complete disregard for clarity and accountability. They also falsely claimed they were no longer affiliated with the landlord, only for Izzy to show up at our flat recently, and with viewers in tow. She unlocked my door without knocking or asking for permission, walking in while I was in my room. This level of unprofessionalism is unacceptable. If you’re a student, or anyone, really, steer clear of this agency. Their lack of communication, organisation , and respect for tenants is truly appalling.

Diya · 19 November 2024

★★★★★ 5/5

Google

Great experience with Aspen - Paul was great - really good communication the way through. Made everything very easy!

Paul · 25 October 2023

★★★★★ 5/5

Google

Cameron was a champ, helped us out with anything to do with the viewing and eventually signing on.

Charlie · 25 October 2023

★★★★★ 5/5

Google

We have had the pleasure of renting through Aspen estate agents for the past three years, and they have been supportive and attentive throughout our tenancy. Their prompt responses, professionalism, and willingness to address any concerns have made our renting experience smooth and hassle free. I want to say thank you to the whole team for their support and friendliness. Our property manager Duncan has always been quick to respond and easy to talk to. His commitment to customer satisfaction means I can't recommend his exceptional service enough! Renting with Aspen has been a positive experience, and we highly recommend their services to any tenants looking for a reliable and caring agency in the rental market.

J · 24 September 2024

★★★★★ 5/5

Google

Cameron was very helpful and guided me throughout the process despite its challenges and tight timeline.

Artwell · 25 October 2023

★★★★★ 1/5

Google

This is the most shocking estate agents ever they are rude they don’t reply the house was disgusting mould everywhere they are no helpful at all I had an electrical fire in the property that they tried saying wasn’t so I got a friend who’s … More

J · 23 September 2025

★★★★★ 5/5

Google

Izzy was absolutely amazing

Jocelyn · 26 July 2025

★★★★★ 5/5

Google

Very helpful and efficient service from Gavin and the team. Thank you!

Adam · 25 October 2023

★★★★★ 5/5

Google

We got our house through Aspen for the year and Duncan, the Property Manager, is one of the nicest people I have come across. He has never once hesitated to help us and gets us quick solutions for any issues we face! If you ever reach out to him, he is quite quick to respond which is such a relief. (He once helped us remove spiders from our house, we may or may not have been too afraid to do so ourselves)

Kamya · 26 June 2024