Every review we hold for the Runcorn office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have had 2 dealings with Bests and both times they have been the best estate agents we could ask for. The first time was when I was placed in charge of selling my mums house, so when we decided to sell another property we had no hesitation in chosing Bests again. They are friendly, professional and do everything they can to make the process as easy as possible. While things were difficult under lockdown they dealt with it all smoothly and in a professional manner to achieve the best price for our property, Thank you to Terry and his team for providing such an excellent service. Mark and HelenPositiveResponsiveness, Quality, Professionalism, Value
Helen · 18 June 2021
★★★★★ 5/5
GoogleJust brilliant from start to finish. Knowledgeable, friendly, accessible and supportive. Went above and beyond to ensure that things ran smoothly with my sale, Thank you so much Alex, Talia, Terry and Susan. Would highly recommend.
Gill · 4 December 2024
★★★★★ 5/5
GoogleFrom initial meeting with Alex to completion every step of the process was handled so friendly and professionally i cannot thank Alex and Talia enough
Mark · 19 April 2025
★★★★★ 5/5
GoogleWell, what can I say - they are called Bests for a reason, they are THE best! Alex, Sue, Terry and Dawn were amazing from start to finish. Wonderful people to deal with and so professional but with a sense of humour. We sold our house for the price we wanted within a few days and they also tipped us off for the house we bought so we were the first to see it. Due to circumstances beyond our control, moving day was delayed and we were updated regularly and Alex was chasing all the time to complete. The team really went above and beyond - Terry even came out to deliver the keys to us. Fantastic service from a lovely bunch of people - what more could anyone want.PositiveResponsiveness, Quality, Professionalism, Value
Janet · 24 October 2020
★★★★★ 5/5
GoogleThe whole team at Bests made every effort to make, what can seem a very stressful experience, pain free. Always available with updates to keep things moving forwards. Special mention to Alex and Terry. Sale presentation was excellent.
Mike · 23 September 2024
★★★★★ 5/5
GoogleI can't reccomend Bests more highly, from when they came out to my property to value it to the conclusion of the sale, all the staff are so friendly but also very professional. They kept me informed every step of the way, I would reccomend Bests to anyone with a property to sell in the Runcorn/Widnes and surrounding area. Special thanks to Alex, Dawn and Sue. Thankyou all so much for your help and support in what has been a difficult time for myself and my family.
Joe · 18 June 2020
★★★★★ 5/5
GoogleFrom taking our initial instruction to preparing our sales particulars, arranging viewings and liaising with our legal team, we cannot praise Bests highly enough. Our transaction was not the smoothest and our buyer's surveyor appeared to do everything in his power to create hurdles. Terry and his team dealt with this situation in the calmest and most professional of ways, providing a seamless channel of communication between us and our buyer. As we approached completion and having entered the lock-down period, Terry maintained daily contact to reassure us that all was on track. 5* service and worth every penny. We had only 2 viewings and received a provisional notification of an offer within 48 hours. Bests will not send time wasters to view your house and this was greatly appreciated by us.
Cepownall16 · 18 June 2020
★★★★★ 5/5
GoogleI consulted four estate agents and chose Bests. An urgent requirement to relocate for work meant that I had to sell ASAP. My house was photographed, listed online and an offer was accepted within 5 days of first contact. Alex & the team worked tirelessly with myself & my buyer all the way through to completion with open and honest communication. Obstacles were resolved quickly, and I was able to buy my first choice home in my new location as a result.
Andrew · 19 June 2019
★★★★★ 5/5
GoogleI have nothing but positive things to say about Bests! Alex, Terry, and Talia, are all extremely responsive, helpful, informative and genuine. Not pushy with you, just helpful and a pleasure to have come in to contact with. Thanks for all of your help :)
Lisa · 16 October 2025
★★★★★ 5/5
GoogleAlex & the team at Bests estate agents were very professional and informative, answering all of my questions. The house sale went through very quickly with no issues and I would definitely recommend Bests estate agents.
Martin · 16 December 2025
★★★★★ 5/5
GoogleGreat service such a great team always available to help. Created a lovely posting of our house photos and add was fantastic. Thank you for being so helpful and explaining things clearly.
Kathryn · 16 November 2025
★★★★★ 5/5
FacebookBrilliant Estate Agents!!!
Was put at ease from the start with a personal, informative and very honest chat at my property by Alex Nam. No sales pitch at all, just really honest advice.
I had a seperate local estate agent chat immediately after Bests estate agents, and found them to be over compensating telling me what I wanted to hear and not being entirely accurate/honest with the local market. Once I compared the two estate agents I immediately picked BESTS I dropped the keys of the same morning!!
A family run business who are keen to go the extra mile, by meeting people at the property weekends and evenings it did not matter. I felt comfortable from start to finish even though I was 300 miles away they kept me informed at every stage.
Highly recommended estate agents based in Runcorn!!
Wesley · 10 May 2019
Agent replied · 23 February 2026
Thanks custom and for the positive comments Wesley.
★★★★★ 5/5
GoogleVery glad we chose to buy our first home through Bests - they were always quick to respond to any phone calls or emails, and communicated quickly to sellers/solicitors also. Thankyou very much! :)
Ffi · 16 October 2025
★★★★★ 5/5
GoogleSelling my first ever home was a little daunting, but Bests made everything so easy for me. I bought the home originally through Bests and had a great experience, so didn’t even think to shop around for other agents. …
Amy · 16 August 2025
★★★★★ 5/5
GoogleI am really happy with way Alex and the team managed my sale. Perfect valuation, sold very quickly and everything was straight forward. Very helpful throughout. Would highly recommend.
Brian · 18 February 2024
★★★★★ 5/5
GoogleWe sold my late Fathers house recently with Bests. A family run business and every member of the team were fantastic from start to finish! Living quite a way from the property ourselves they went above and beyond to help in any way they could I would highly recommend anyone selling their property to choose this estate agents well done guys I’d give 10 stars if I could 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟
Joanne · 18 May 2024
★★★★★ 5/5
GoogleFound them very accommodating and helpful. Terry, Sue, Talia and Alex always responded in a timely manner and Alex always made himself available for our numerous visits to the property. They were open, honest, friendly and very professional and wouldn't hesitate to recommend them. 👍 …
Graham · 13 March 2025
★★★★★ 1/5
GoogleVery disappointed to deal with this agency, especially the gentleman who answered the phone, who spoke to me like I was a piece of **** rather than a legitimate buyer. I viewed a house on 6th Jan 2023 at Handforth Lane, Halton Lodge, Runcorn. I told the company I would be going away, doing numbers and coming back with an firm offer. In the space of 3 working days, I obtained a mortgage in principle, and checked with the council that it would be viable as a HMO with regards to local legislation. To my amazement they put the house under offer, without even speaking to me. If I was the vendor of that house, I would be disgusted with conduct of that agent.
As a responsible investor (14 property portfolio), before I make offers, I do my numbers and checks. I hope this house goes through for the vendors sake, but I would personally not deal with this agency again, nor would I view anything with them again.
If I was the vendor, I would have wanted to wait for the offer, to get the best price, so I wonder if the vendor was actually ever told I had viewed or was making an offer....I personally doubt it.
John · 18 June 2023
★★★★★ 5/5
GoogleWhen I first met Alex I knew Best was the company I could work with to sell my father's property and that I was in good hands with a trustworthy, friendly family run company, we got a fair price for our property and in record time, thank you team Best
Helen · 18 June 2020
★★★★★ 5/5
GoogleAlex and the team have been fantastic with us over the sale of our property. Realistic and good advice given. As a local agent they also know the area very well and being a family you really get a good feeling from them. Made a potentially difficult time very easy for us. Thank you
Derek · 19 June 2018
★★★★★ 5/5
GoogleBests are a family business and they were absolutely brilliant all of them. Nothing was too much trouble. Not only was Alex very professional he was a really nice guy, always helped us with any questions that we had which made the whole process a lot easier. Would 100% recommend them if you want people that are helpful and still believe in good customer service, cant thank them enough.
Joanne · 20 December 2023
★★★★★ 5/5
GoogleExcellent family run business Terry.sue and Alex were always on the other end of the phone even though the market was very challenging always friendly and excellent advice never to much to help would highly recommend them
Edward · 18 June 2022
★★★★★ 5/5
FacebookWe used Bests for buying and selling our last home and we couldn’t fault them. Alex and Terry were supportive throughout the whole process of selling and buying and were happy to give us advice when we needed it. Will be using them again in the future.
Sally · 22 January 2020
★★★★★ 5/5
GoogleBests were great, bought my first house through them and had no issues. I dealt with Alex a lot and he was very helpful and always got straight back to me when I had inquiries
Cam · 18 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
