Trusted Agent profile · Ruislip, Middlesex
Verified
★★★★★
1,404 reviews across 2 platforms
106 Victoria Road, Ruislip, Middlesex, HA4 0AL
Lawrence Rand's office in Ruislip, Middlesex, at 106 Victoria Road, is rated 4.7 out of 5 across 1,404 reviews on two platforms, including 1,354 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Lawrence Rand, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
5/5
GoogleREVIEW I would like to thank Paul Ryan and all his team without exception for the professional service they provide.. They have very successfully sold two houses for me, my parents and my family home. My sale to say the least was complex …
Dear Fraser and Sue I just want to say a massive thank you for your kind words and using Lawrence … More
5/5
GoogleVery pleasant and professional sales and letting negotiator ! Very knowledgeable about the property ! Excellent service
It's great to hear you had such an excellent experience Amanda, thank you for leaving a review.
5/5
GoogleWe were relocating from London to Bournemouth and, after meeting with four estate agents, we chose Azi at Lawrence Rand. He stood out as professional, knowledgeable, and approachable, with great communication right from the start. …
Thank you so much for your wonderful review. We’re delighted to hear that your move from London to Bournemouth went smoothly and that Azi made such a strong impression from the outset. Providing clear advice, strong communication, and a … More
5/5
GoogleEveryone in the sales team at Lawrence Rand are amazing a specially Jamie who kept me informed all the way. Georgina in the sales progression team was a joy to work with. The hole experience from start to finish as been wonderful. Would highly recommend.
Dear Su, many thanks for your kind words and we all wish you the best for the future. … More
5/5
GoogleI am in the process of moving and I have had the privilege of working with Jane who is accommodating my landlord to find a new tenant. She is kind, sweet and extremely passionate about her job. She is so accommodating and very professional. …
Many thanks for your kind words and review this means a lot to Jayne and the team … More
5/5
GoogleWe didn't end up taking a property managed by Lawrence Rand, however we were only in London for the day to look at properties in the Ruislip area and Jayne (who showed us around properties) was so helpful in getting us around and offering …
Hi Iain, thank you so much for your kind words, This means a lot to Jayne and I will ensure I pass this over … More
5/5
GoogleI can confidently and truthfully rate as five start service from my experience as a new customer having sold with the sales team, and as a landlord now renting the other on a managed service with the letting team. The whole branch staff are …
Thank you so much for your kind words and generous 5-star review. We’re truly delighted to have supported you both with the sale of your property and now as your letting agent on a managed service. It’s especially rewarding to hear that our … More
5/5
GoogleMansons were really helpful in helping me find a new place after finishing uni, from picking a selection of flats to view from our criteria, to really easy reference collection via a third party company, to facilitating picking up keys/signing the tenancy agreement while we were on holiday. There is always a friendly face in the office and if we have any questions they are very quick to respond. Would definitely recommend.
Hi Katrina, we hope you have settled into your new rental property and wish youall the best in the future. Thanks from Kirstey and the Team at Mansons
5/5
GoogleThank you very much Lawrence rand. Special Thanks to Paul and Hayden(5++ star) who made the sale process happen very smoothly at the first place. Both were Always courteous and helpful to solve any kind of questions or issues. Also have to …
Many thanks for your kind words this means a lot to the team Kind regards … More
5/5
GoogleOur experience with Lawrance and Rand started off on a very disappointing note. One of their staff members, Mr. Graham, was extremely rude and dismissive. As tenants, we were made to feel like we didn’t matter, and it was clear he had no …
Many thanks for your kind words and review this means alot to the team. Kind regards … More
5/5
GoogleLawrence Rand as been great selling my property one buyer drop out but then we got another buyer. If it wasn't for Alex doing such a amazing job and all his hard work we would never have had a completion date set to get things moving. I can't thank Alex enough and most appreciated.
Dear Irene Many thanks for your kind words this means alot to the team and Alec We all wish you the best for the future … More
5/5
GoogleI had a great experience using Lawrence Rand for my recent property purchase, highly recommended them to both friends and family. Jessica was exceptionally helpful and made the process so much smoother, so thank you to her! What a treasure she was!
Dear Kimberley Many thanks for your kind words and I will pass this on to the team and Jessica … More
1/5
GoogleWhen I was looking for a house they were Always late to viewings. I am now a tenant of one of the properties they manage and they are rude and have viewings without notifying us. They’re a rubbish agent with rubbish customer service steer clear. Use turner properties or any other agent.
5/5
GoogleMel and Kim were professional, efficient and easy to work with. Clear communication throughout. Would recommend.
5/5
GoogleDespite not buying a property with Lawrence Rand. Their service was impeccable, I had such a great experience dealing with Paul throughout the process. He was professional, patient, and genuinely helpful never pushy, always honest, and …
Dear Izabela Many thanks for your kind words and I will ensure this is passed over to Paul … More
5/5
GoogleGet Agent have been very helpful in steering us towards identifying the best agent for our needs. I hadn’t realised that there had been a negotiation on my behalf prior to meeting with them, resulting in being offered a better than published rate. Thanks very much Get Agent!
5/5
GoogleRebecca has been absolutely fantastic throughout our whole process. At first we met Rebecca through viewing a house with her, she was very lovely and informative of the house that we were looking at, it was clear that she knew her clients …
Dear Megan and Steve, I've thoroughly enjoyed our journey together and look forward to working with you again some point in the future.
5/5
GoogleVery informative and professional. Prompt service and available to answer any queries we had
Thanks for the great review Emma.
5/5
GoogleAbsolutley fantastic estate agents. Suzanne and Caroline made sure to help and stay in contact through the whole process. Can’t recommend enough
5/5
GoogleI recently rented a property through Lawrence Rand, and it was dealt with by Jayne. I had a great experience, it was quick, easy & she was very informative. She dealt with any questions incredibly quickly. I would highly recommend her to …
Dear Sophie Many thanks for your review this means a lot to the team … More
5/5
GoogleI had the pleasure of working with Hayden from Lawrence Rand to sell our leasehold apartment. It is a fantastic property in Ruislip, and Hayden shared our enthusiasm, recognising its strengths just as we did. In no time, he found us a …
Dear Amit Many thanks for your kind words this means a lot to Hayden and the team and we … More
5/5
GoogleI recently let my property through Lawrence Rand. this was the first time I was letting my property in London and Mandeep made sure it was quick process. Mandeep in particular was very helpful to respond to any queries I had. Absolutely professional and excellent customer service. I appreciate your help Thank you
Dear Malgorzata Many thanks for your kind words this means a lot to the team We want to always continue improving our services to our clients and now coming … More
1/5
TrustpilotIgnorance and exploitation of the client
A random life situation happened to me and I had to give up the flat I had booked by paying £311. I cancelled a two weeks in advance. They don't look at customers as people just as a source of profit. They are only interested in how they can make money and when they are supposed to do something from themselves you suddenly lose contact with them. When the agency had business with me, they would call me all the time, unfortunately it doesn't work the other way round, especially when it comes to refunding money. According to law it’s up to the agency to decide whether money will be paid out and how much, but the government advises to be fair and look at the circumstances… I lost a job and was left without a place to live since I couldn’t prove one of the tickboxes for their flat application and £100 refund is not fair in this situation. I asked for time to explain my situation - I did not get it. I asked for a larger share of the deposit and nobody replied to my messages. Jacek
Dear Jacek, Thank you for your review. We are sorry to hear about the difficult personal circumstances you experienced. Losing employment and facing uncertainty around housing is understandably stressful, and we do not take situations like that lightly. With regard to the £311 paid, this would have been a holding deposit taken in line with the Tenant Fees Act 2019. Under the legislation, a holding deposit can be retained in certain circumstances, including where a tenant withdraws from the application or is unable to meet the referencing criteria required for the tenancy. These rules are set by law and are not discretionary in the way suggested. In your case, the property was withdrawn from the market while referencing was carried out, and the landlord incurred lost marketing time during that period. When you informed us that you would not be proceeding, the matter was reviewed and a partial refund of £100 was issued as a gesture of goodwill, despite the legal position allowing for retention. We do not view clients as “a source of profit.” Our responsibility is to apply the legislation consistently and fairly, while also protecting the landlord’s position when a property has been reserved and removed from the market. That said, we are sorry if you felt communication could have been clearer at the time. We genuinely wish you well and hope your circumstances have since improved. Peter Lawrence Director Lawrence Rand Estate Agents
5/5
GoogleFantastic service and value for money from Lawrence Rand. Thanks to Paul & Jess for all their hard work effecting the sale. Your honesty and integrity was much appreciated. Especial thanks to Harry Lilley for keeping me regularly updated in …
Dear Joyce. Many thanks for your kind words, this means so much to the Lawrence Rand team. … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Lawrence Rand, Ruislip Manor won Platinum.
