Gibbs Gillespie Ruislip reviews

★★★★★ 5/5

Trustpilot

Selling one's home is a major decision…

Selling one's home is a major decision of high impact and confidence in the agency is most important. Jacob, the branch manager, was generous with his time and helped myself and my wife to agree the proposed price particularly given our concerns over recent transactions in the area. His was not the highest valuation but the one that could be justified. Gibbs Gillespie has also offered a range of services that promises to make the transaction easier and faster having already demonstrated they can move quickly.

Alfred · 20 June 2024

★★★★★ 1/5

Trustpilot

NEVER PURCHASE VIA GIBBS GILLESPIE!!!

NEVER PURCHASE VIA GIBBS GILLESPIE!!!I found what I thought was the perfect flat for me in Watford as a 1st time buyer via the Rickmansworth branch in February 2024, I was dealing with the agent & Branch Manager George.The 1 bedroom flat was advertised for £1000 service charge & £0 ground rent, which I thought was awesome & the flat was a great size & in great condition, also on my 3 viewings it was always mentioned that I have an allocated parking spot which was also a win for me.I would often get emails from George asking what my solicitors are doing & why its taking long, stating that the sellers are getting worried... As a 1st time buyer I am still unsure of the process & learning myself too, the last thing I needed was the added pressure.At this point I had paid a partial amount of £600 to my solicitors, they then come back to me from doing the searches to find that the service charge & ground rent combined is actually approx £3500 & no parking included... I could not believe it! Why the false info??? Especially when the service charge was advertised online & on the paper brochure as £1000pa!!Immediately I backed out of the deal, it made total sense as to why their was so much pressure on getting the sale done quickly, because the seller didn't want to hold on this flat knowing they cannot incorporate this ridiculous £3500 charge into their current tenants monthly rent. This flat was clearly mis-sold to me! The agent claims he had no idea & that the seller was not aware either which can never be true, as any changes to service charge or ground rent would always be communicated with advanced notice.The searches even showed that last years service charge was not £1000 either, it was more than that.Lifetime Legal were useless & declined my case, I went back to the agent as he was the one that was representing the seller, he's the one that the sellers have apparently dealt with for many years as the flat is rented out via Gibbs, But no research was done by the agent into making sure the info provided was factual & correct.They have also refused to help with paying me my money back or getting the seller to reimburse me as this all happened because of their joint collaboration.I am at no fault here but now left out of pocket by £600 because of this awful agency & even worse sellers!!

Sheetal · 12 June 2024

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

Yommy · 19 January 2026

★★★★★ 1/5

Trustpilot

Do not buy or rent with them. It’s all about disrespect.

I almost bought an apartment from them at the Dominion Apartments in Harrow. I paid the deposit, but then I noticed that the lift shared a wall with the main bedroom, a terrible mistake by the developers.I decided to withdraw my offer and requested the return of my deposit. Since then, Alex Robinson has been avoiding us and making different excuses for not returning our money. He keeps saying the problem lies with the developers but doesn’t share their contact information or solve the issue.It gives the impression that they are working together to keep our money. It’s a situation of total disrespect.Please, AVOID THEM at all costs. They don’t deserve your money or time.Alex Robinson, Dominion Apartments, and Gibbs Gillespie.

Felipe · 5 June 2024

★★★★★ 5/5

Trustpilot

Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

Customer · 29 January 2026

★★★★★ 5/5

Trustpilot

I did some viewings with Harry Rai in…

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!

Aparna · 16 November 2025

★★★★★ 5/5

Google

I have worked with Sarah and her Ruislip lettings team for well over a decade. My primary contact has been Sarah herself, but as the team has grown, I have had the pleasure of working with other members as well. …

John · 16 October 2025

★★★★★ 5/5

Google

A big thank you to Zoe Lynch and Sarah Cleverly for their fantastic service in dealing with our end of tenancy and deposit release arrangements. Zoe in particular was very helpful in dealing with all concerns raised and went above and beyond to ensure that the team resolved any issues we had. Many thanks Karim

Karim · 26 April 2025

★★★★★ 5/5

Google

Gibbs Gillespie helped us to find a suitable house for our family without any problems. Thank you so much to Kizzy for making this process so convenient for us. She is a real professional. Every requirement was met at every stage of the process, her attention to detail and swift communication is highly appreciated. Highly recommend Kizzy for her exceptional service and great attitude, thank you!

Kshitij · 26 November 2024

★★★★★ 5/5

Trustpilot

We sold our property with GG

We sold our property with GG, Leah was the agent to provide great service along this sales. Even though the whole process took more than 6 months. There were so many things happened through out the whole process. Thanks so much Leah for all the hard work. This sales journey always reminding me that we are team. 😉thanks again! I wish you all the best!

Ming · 26 November 2024

★★★★★ 1/5

Trustpilot

0 stars

I honestly would score them 0 stars if there was an option. Worst letting agents possible. Invaded privacy twice on property inspection even after stressing multiple times we don’t want people in our house when we’re not there. Still go ahead and violate our privacy when been told not to. Please whatever you do steer clear from these estate agents as they really don’t care about being professional. You take a problem to them after telling them not to do something and they give you attitude back. Act like we’re a problem because we don’t want people we don’t know or don’t trust in our house. Simple. Not for these lot. Don’t expect any updates or any helpful from them either on finding a place and doing checks. There too relaxed to the point it’s not caring and treat you as a thorn in their side even though it’s their job. Will be taking legal action against them.

Ben · 27 November 2025

★★★★★ 5/5

Trustpilot

Good estimated rent, tenant and competitive fee

My experience with Gibbs Gillespie has been largely good. Their estimated rent was good and they achieved it for me in reasonable time with good tenants. Even when I developed cold feet, Claire assured me and ensured that the objectives are achieved in full All this was done for a competitive fee as well. Due to the nature of my tenant (insurance company paid rent), there were a couple of delay in communication which could have been averted which is more of a learning point for Gibbs rather than a complaint. I look forward to a long relationship with Gibbs. Highly recommend.

Nachi · 12 November 2025

★★★★★ 5/5

Google

Kizzy has been an absolute star in helping us move into our first flat. She picked up the phone whenever we had questions and was always there to help us out and to support us. I honestly couldn't recommend her enough to everyone. She's amazing! Especially as I communicated with 20+ estate agents whilst trying to find a flat, she was by far the most helpful and friendly, putting any of our concerns at ease :)

Harry · 29 March 2024

★★★★★ 5/5

Google

I can't rave enough about Stevie, From day one, she made the whole renting thing a breeze. She gave me the lowdown on all the options and helped me figure out exactly what I needed. Her knowledge of the market is spot-on, and I felt super informed every step of the way. What I love most about Stevie is that she really cares. She took the time to understand what I was looking for and made sure I was comfortable with everything. No question was too small, and she had a way of making the whole process feel like chatting with a friend. She's on top of everything! Stevie jumped in to handle things before I even knew they were things. Talk about proactive! It's clear she loves what she does, and it totally shows. Renting can be stressful, but with Stevie, it was a blast. Her positive vibes and friendly attitude turned what could've been a headache into a smooth ride. If you need a renting agent who's not just a pro but also a fantastic human being, go with Stevie.

Di · 30 December 2023

★★★★★ 5/5

Google

Gibbs Gillespie were super efficient especially Kizzy. Prior to my dealings with Kizzy I had experienced some pretty bad experiences with other estate agents Kizzy was amazing from the first phonecall with the way through the whole process I found her bubbly enthusiastic and very efficient I think we actually set a record for completing on a property!! I can't recommend Gibbs Gillespie enough and especially Kizzy.

Barry · 19 August 2024

★★★★★ 5/5

Google

Pritesh at GG is superb - incredibly proactive (he kept me updated even before I asked!), ensuring every step of the rental process was smooth and stress-free. His problem-solving skills are top-notch, any issue that arose was quickly and efficiently resolved. Communication was always prompt, and they handled everything with professionalism and care. Shout out to Pritesh! Having rented properties with two other major companies before, I can confidently say that their services do not compare to the outstanding experience I’ve had with GG. As a newcomer, I was initially apprehensive about the rental process in London, but GG completely changed my perception. Their proactive approach, efficiency, and problem-solving skills are exceptional. I truly appreciate the dedication and professionalism of the team, and I hope they receive the recognition they deserve for their exceptional service. More importantly, I believe this level of excellence will continue to define GG’s legacy and culture for years to come.

Yan · 26 April 2025

★★★★★ 5/5

Trustpilot

They are the best agent in stanmore…

They are the best agent in stanmore Second home they have sold for us for a good price and so professional Aquib has done a amazing job with his team All in the time of 3 Months. Would never use another agent

Garry · 4 August 2026

★★★★★ 5/5

Trustpilot

Renting a property

I had a great experience while looking at a few rental properties and was pleased with that they had to offer. Dushali had shown me a few rentals and had explained the ins and outs perfectly. I would recommend to use Gibbs Gillespie for any rental/ property inquiries.

Rjoshihotmail.com · 21 June 2026

★★★★★ 5/5

Trustpilot

Gibbs Gillespie was dilligent in…

Gibbs Gillespie was dilligent in informing us regarding the opinions and offers submitted by potential buyers. The staff are friendly approachable and thoroughly professional. In the end they found a buyer, which is not easy in today's market. The outstanding staff members are TJCarroll and Rosie.

Danuta · 29 June 2026

★★★★★ 5/5

Google

My wife and I have enjoyed a long-standing relationship with Gibbs Gillespie over many years. We purchased our first home with Gibbs Gillespie in1996. We then rented it through GG for 9yrs whilst we were overseas and now we are selling the same property via GG 26yrs later. We have found the company to be excellent in all matters; trustworthy, honesty, integrity, reliable and ethical. However GG is just a name, but it’s the people behind the name that make it successful and we would point out Sarah Cleverly (Lettings Manager Ruislip branch) as a person who exhibits all those qualities. Sarah has great interpersonal skills, she keeps things simple and gets things done with the great lettings team that she has in place. Thanks Sarah, Stacey, Nancy & Team for your support, professionalism and commitment over the years, you did a great job.

Barry · 27 August 2023

★★★★★ 5/5

Google

Hi, My real name is Sadiq Bello. I had an amazing experience with your customer team, in particular I would like to give a very huge shout out to Stevie Hallam Flaherty and Leonie (not sure of the last name lol sorry) for their efficient help and service in setting me up in my new apartment. Everything was smooth and went to plan, they even helped recommend services I could use in the home for gas, electricity, internet etc… if I could give 10 stars I would. Now that everything is set up the final steps are just picking up the keys which I look forward to doing in the hopes that I could thank them both in person. 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Sadiq · 27 August 2023

★★★★★ 5/5

Google

Having just secured the lease on a lovely house in West Ruislip, I would like to say thanks to Stevie from Gibbs Gilespie for all her hard work and help from the very first viewing. She has been more then helpful every step of the way and has made the whole process effortless. Her communication and professionalism were top class from the very beginning, always on hand to answer any questions or queries that we had. I couldn’t recommend Stevie enough if you’re looking for an effortless and stress free move

Dean · 27 August 2023

★★★★★ 5/5

Google

I would just like to thank Stevie Hallam - Flaherty very much for all the hard work and effort into getting me a new tenant for one of my properties. Her communicational skills were excellent and she exceeded client expectations. We now have a very happy new tenant and may they enjoy their new family home. I have to also say a big thank you to all the others in the office that work effortlessly on my behalf for other properties in my portfolio. Once again a big 'shout out' for Stevie and her excellent service on this one ...

Gary · 27 August 2023

★★★★★ 5/5

Google

I'm letting my house in Ruislip Manor through Gibbs, Charlotte Stead is handling the account, and I'm very pleased with how she conducted the process. Very knowledgeable about the market potential, got me 4 very good offers after a single open house, two went slightly over the asking price too (now just hoping I chose the right tenants). I've learnt quite a bit, and I'm glad to say that I now have a much better understanding of the letting business (and potential issues) due to Charlotte, who managed to clarify during the process many of my "what if" questions about the differences in their letting offers, and especially costs. Very happy to recommend her.

Florin · 27 August 2023