Gibbs Gillespie Ruislip reviews

★★★★★ 5/5

Trustpilot

It was never going to be an easy sale…

It was never going to be an easy sale as the property was going on the market as a probate property. As none of us live close by, we approached several estate agents for evaluation and advice, but settled on Gibbs Gillespie after an impressive conversation held with Nick Walker, who offered sound advice and an outstanding knowledge of the housing market in the area. In addition he was approachable and we felt that he was someone we could have rapport with.

Helen · 23 March 2026

★★★★★ 5/5

Trustpilot

Thank you!

We would like to express our sincere gratitude to Leah and Rohan at the Ealing Broadway Gibbs Gillespie branch for their outstanding support throughout our flat purchase. Despite the complexities involved in the transaction, they maintained excellent communication, keeping us informed at every stage. Their professionalism, knowledge, and dedication made what could have been a stressful experience much smoother. We truly appreciate their hard work and would highly recommend their services to anyone looking to buy or sell property.We would also like to thank Irene, the Move Manager, for her invaluable assistance in coordinating the final steps of our move. She worked closely with the solicitors on both sides, ensuring everything stayed on track and deadlines were met.

Kai · 17 October 2024

★★★★★ 1/5

Trustpilot

worst estate agent ever

Josh Hardy is the worst estate agent I have ever met in my life. He has no communication skills whatsoever.Mon the most important day, the day we exchanged, I called the office 4 times and did not reach Josh, nor did I receive a call back. Throughout the sale process I received no active phone calls for feedback and viewings, unless I called.I would not list my house with Gibbs. I even raised a formal complaint that has not been resolved to my satisfaction.

Ravi · 12 October 2024

★★★★★ 5/5

Google

I had an excellent experience with Gibbs Gillespie in Ruislip, and I must give special mention to Kizzy, who played a key role in helping me find the perfect property to let. Kizzy was incredibly attentive, taking the time to understand my preferences and ensuring that the properties she showed me were a perfect match. Her professionalism, attention to detail, and prompt communication made the entire process seamless and stress-free. I highly recommend Kizzy to anyone seeking a dedicated and reliable letting consultant. She truly made the experience outstanding.

Muhammad · 10 October 2024

★★★★★ 1/5

Google

I am extremely disappointed with the service I received from Daniella. We were booked for a viewing last week, and during the viewing we clearly mentioned that we would be moving in with our son. At that time, Daniella said it was not a problem. After the viewing, we submitted all the required documents and waited for feedback. A whole week passed without any response. When I tried calling, there was no answer. After calling six times, someone finally picked up and informed us that we could not move into the property because we have a child. This was very frustrating and a complete waste of our time. The communication was unprofessional, and the way the situation was handled was very disappointing. I would not recommend their service.

Ishan · 16 March 2026

★★★★★ 5/5

Trustpilot

Aqib was great

Can't say enough in praise of Aqib. Commenting as a buyer rather than a seller, Aqib went above and beyond including working out of hours to provide help and support from offer through to completion and beyond. His calm, professional, proactive yet approachable and fair manner helps instil trust in him. Thanks Aqib

A · 7 September 2025

★★★★★ 5/5

Trustpilot

We were really impressed with Gavin’s…

We were really impressed with Gavin’s pitch from Gibbs Gillespie. He listened carefully to our concerns and did an excellent job of gauging what was most important to us. His deep understanding of the market, along with his attentiveness to our needs and wants, really stood out. Gavin was professional and honest, ensuring that we were realistic about the current market conditions, which we appreciated.We had another estate agent visit the same day, but Gavin’s approach made us feel confident that he is the best person for the job.

Esther · 27 September 2024

★★★★★ 5/5

Trustpilot

Richard Frost and his team are top…

Richard Frost and his team are top notch. If you need to rent in the area…..he is the man.

Saiyan · 18 June 2026

★★★★★ 5/5

Trustpilot

Gibbs Gillespie - an outstanding experience

Gibbs Gillespie were outstanding at marketing and completing the sale of my late Mum’s house. Leah, at the Ealing Broadway office, is clearly a very skilled and experienced manager and has a reassuringly detailed and extensive knowledge of the local housing market. A buyer for the house was found very quickly, and when, a few weeks later, the process started moving a little too slowly, we were very impressed by Leah’s responsiveness to our concerns. Her swift and decisive action meant, within hours, she was able to get the process moving again. However, aside from her obvious efficiency, she is also very approachable and empathetic and was greatly understanding of the fact that we were selling a much loved family home.In all, Leah and the team were competent, efficient, great at explaining the procedure with clarity and reassuring when it mattered. They were also nearly always available when I tried to make contact. It has been a pleasure to work with them and we wouldn’t hesitate to use them again.

Amanda · 7 September 2024

★★★★★ 5/5

Google

I am so excited that I have this new amazing flat in a quiet area without any noise or disturbance. Thank you Daniel Creese for taking me through the process.

Ololade · 16 March 2026

★★★★★ 1/5

Trustpilot

Has been landlord for over 20 years

Has been landlord for over 20 years - Recently we had to chase them for rent review 2 months prior but they did not respond , and had to chase again. Thus we lost one month of new rent and after discussing with them, they deny any incompetence on their part- Disgusting agency in Pinner

TY · 24 August 2026

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Liam Richards and Kizzy of Gibbs Gillespie Ruislip estate agents were nothing short of amazing throughout our entire letting process. From the very first call, Liam and Kizzy demonstrated exceptional professionalism, patience, and dedication. Their friendliness and keen attention to our needs made the whole experience smooth and stress-free as possible. Liam was always available to answer the phone, no matter how many times we called with questions, and provided invaluable guidance at every step. Big shoutout to Kizzy who went above and beyond to ensure we found the perfect rental property and helped so much at every step, keeping us informed and reassured during the whole process. We truly appreciate all the hard work and effort Liam and Kizzy put into helping us find our new home. If you’re looking for an estate agent who is reliable, attentive, and incredibly supportive, we highly recommend Liam Richards and Kizzy plus the team at Gibbs Gillespie. Thank you, for making our letting journey such an easy and positive experience!

Mr · 5 August 2024

★★★★★ 5/5

Google

I had a very positive experience with Pritesh at Gibbs Gillespie. He was very professional and easy to work with. I cannot always accept phone calls due to the nature of my job, so I particularly liked that Pritesh was willing to communicate by email and responded immediately to my queries. I was impressed with the speed at which my rental application was handled, from the initial viewing of a property to signing the contract.

Hanna · 17 October 2024

★★★★★ 5/5

Google

We want to thank to Pritesh and his all team For being very helpful with everything we ask and been all the steps in contact with us for getting move quickly in to our new home. 10 stars for everything they done. Thanks again

Vlad · 16 October 2025

★★★★★ 5/5

Google

Five Star service from Kizzy! The moment I viewed the property, I was greeted with an agent that was vibrant, energetic and friendly. All characteristics that added to my excitement of renting my first property. I put my offer in and again my excitement was matched when Kizzy called to say congratulations. Anything I needed Kizzy was available to sort and returned every call and email in a prompt fashion. I cannot thank her enough. Kizzy, thank you for making the search for our first home so effortless

Bianca · 27 June 2024

★★★★★ 5/5

Trustpilot

Selling one's home is a major decision…

Selling one's home is a major decision of high impact and confidence in the agency is most important. Jacob, the branch manager, was generous with his time and helped myself and my wife to agree the proposed price particularly given our concerns over recent transactions in the area. His was not the highest valuation but the one that could be justified. Gibbs Gillespie has also offered a range of services that promises to make the transaction easier and faster having already demonstrated they can move quickly.

Alfred · 20 June 2024

★★★★★ 1/5

Trustpilot

If I could leave zero stars I would

If I could leave zero stars I would. Your agent Jeckaterina Cindeliani has no ounce of humanity. I drove 3hrs from Birmingham to view the property, she wouldn't allow me to use the guest toilet despite the property having 5 toilets. For context this property is out in the wilderness, google maps doesn't take you there and there's nothing for miles close. She wouldn't even come out to try and direct me to the house even though the network was extremely bad in that area. I needed the restroom so bad and she refused, knowing there's nowhere even close to go. Absolutely shocking and appalling treatment. The property was great and the house would've been good for my family as there's lots of land but the fact she had no people skills there's no way I'm going to pay £7,500 per month to that kind of company. If that's how they behave to a potential customer, I can imagine how bad the treatment would be once I've become their tenant.

Yommy · 19 January 2026

★★★★★ 1/5

Trustpilot

NEVER PURCHASE VIA GIBBS GILLESPIE!!!

NEVER PURCHASE VIA GIBBS GILLESPIE!!!I found what I thought was the perfect flat for me in Watford as a 1st time buyer via the Rickmansworth branch in February 2024, I was dealing with the agent & Branch Manager George.The 1 bedroom flat was advertised for £1000 service charge & £0 ground rent, which I thought was awesome & the flat was a great size & in great condition, also on my 3 viewings it was always mentioned that I have an allocated parking spot which was also a win for me.I would often get emails from George asking what my solicitors are doing & why its taking long, stating that the sellers are getting worried... As a 1st time buyer I am still unsure of the process & learning myself too, the last thing I needed was the added pressure.At this point I had paid a partial amount of £600 to my solicitors, they then come back to me from doing the searches to find that the service charge & ground rent combined is actually approx £3500 & no parking included... I could not believe it! Why the false info??? Especially when the service charge was advertised online & on the paper brochure as £1000pa!!Immediately I backed out of the deal, it made total sense as to why their was so much pressure on getting the sale done quickly, because the seller didn't want to hold on this flat knowing they cannot incorporate this ridiculous £3500 charge into their current tenants monthly rent. This flat was clearly mis-sold to me! The agent claims he had no idea & that the seller was not aware either which can never be true, as any changes to service charge or ground rent would always be communicated with advanced notice.The searches even showed that last years service charge was not £1000 either, it was more than that.Lifetime Legal were useless & declined my case, I went back to the agent as he was the one that was representing the seller, he's the one that the sellers have apparently dealt with for many years as the flat is rented out via Gibbs, But no research was done by the agent into making sure the info provided was factual & correct.They have also refused to help with paying me my money back or getting the seller to reimburse me as this all happened because of their joint collaboration.I am at no fault here but now left out of pocket by £600 because of this awful agency & even worse sellers!!

Sheetal · 12 June 2024

★★★★★ 1/5

Trustpilot

Do not buy or rent with them. It’s all about disrespect.

I almost bought an apartment from them at the Dominion Apartments in Harrow. I paid the deposit, but then I noticed that the lift shared a wall with the main bedroom, a terrible mistake by the developers.I decided to withdraw my offer and requested the return of my deposit. Since then, Alex Robinson has been avoiding us and making different excuses for not returning our money. He keeps saying the problem lies with the developers but doesn’t share their contact information or solve the issue.It gives the impression that they are working together to keep our money. It’s a situation of total disrespect.Please, AVOID THEM at all costs. They don’t deserve your money or time.Alex Robinson, Dominion Apartments, and Gibbs Gillespie.

Felipe · 5 June 2024

★★★★★ 5/5

Trustpilot

Terrific company that did a great job…

Terrific company that did a great job of letting and managing a property for me for 4 years. Richard, the Lettings Manager, was always available, nothing was too much trouble and his advice and support were much appreciated. Zoe, the Tennancy Manager at LRG was particularly good at the end of the tenancy, sorting out a tricky negotiation with the departing tenants and doing it in a professional and polite way. I'd have no hesitation recommending the business.

Customer · 29 January 2026

★★★★★ 5/5

Trustpilot

I did some viewings with Harry Rai in…

I did some viewings with Harry Rai in the Ealing area and the entire experience was amazing! Harry is so knowledgeable and was able to answer all my questions and provide advice where required. Would highly recommend Harry!

Aparna · 16 November 2025

★★★★★ 5/5

Google

I have worked with Sarah and her Ruislip lettings team for well over a decade. My primary contact has been Sarah herself, but as the team has grown, I have had the pleasure of working with other members as well. …

John · 16 October 2025

★★★★★ 5/5

Google

A big thank you to Zoe Lynch and Sarah Cleverly for their fantastic service in dealing with our end of tenancy and deposit release arrangements. Zoe in particular was very helpful in dealing with all concerns raised and went above and beyond to ensure that the team resolved any issues we had. Many thanks Karim

Karim · 26 April 2025

★★★★★ 5/5

Google

Gibbs Gillespie helped us to find a suitable house for our family without any problems. Thank you so much to Kizzy for making this process so convenient for us. She is a real professional. Every requirement was met at every stage of the process, her attention to detail and swift communication is highly appreciated. Highly recommend Kizzy for her exceptional service and great attitude, thank you!

Kshitij · 26 November 2024