Trusted Agent profile · Ruislip
★★★★★
736 reviews across 2 platforms
90 High Street, Ruislip, HA4 8LT
Gibbs Gillespie's office in Ruislip, at 90 High Street, is rated 4.2 out of 5 across 736 reviews on two platforms, including 273 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards, one of six awards Gibbs Gillespie won in 2026.
The Trusted Agent 2026 results for Gibbs Gillespie, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
5/5
GoogleReally great service from Sophie Cook. We was initially dealing with Sophie who was really professional and gave us really good service. She was quick to respond to emails and calling us back. Gave us all the information we needed and helped us smoothly for our new home. Would definitely recommend her for future business. Thanks again Sophie Cook from the Ruislip lettings team. :)
5/5
GoogleWe rented a property in June 2017, where our lettings consultant was Sophie Cook. She was extremely helpful and very quick and efficient when responding to any questions we had before and during the process of securing the property. Our experience with Gibbs Gillespie was very pleasant and we would definitely recommend them as a lettings agent and certainly Sophie Cook as a consultant.
1/5
TrustpilotTerrible experience
Terrible experience ! The sales people are very arrogant when they are talking to the customers. I hope they realize the market and understand that keeping customer happy and talking to them politely is the basic principle to any business.
5/5
TrustpilotHarry Thornhill (GIBBS-GILLESPIE)
Harry(Uxbridge) has been extremely helpful in every step of the way in my search for a property to rent. His manner of doing business convinced me he’s pretty experienced at what he does. Good work and keep it up.
1/5
TrustpilotRuislip office - awful
Ruislip officeAppalling lack of communication - no replies to emails, calls not returned, messages lost or not understood
Dear Alex We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotEfficient service
Efficient service, Josh quided us through every part of the process, would highly recommend Gibbs Gillespie
Dear Mrs Fines,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotI found that honest straight talking…
I found that honest straight talking from this agency has help us find the right marketing strategy.
Dear Dylan, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
TrustpilotMoved from an international location
Moved from an international location, Liam set me up and was very helpful overall. Sadly I had to relocate and the move out process was very simple. 100% recomended!
5/5
GoogleSince the first day we decided to look for a property the agency has been in touch via email helping us finding the right one and keeping us updated when we thought we found it. Sophie Cook has helped us looking for the right ones, negotiating and finding the flat we were looking for. It's been easier and quicker then we thought!
5/5
TrustpilotThis review is for Harry Rai at Gibbs…
This review is for Harry Rai at Gibbs Gillespie's Harrow office.Harry showed us a development recently and I was very impressed by his knowledge, courteousness and friendly approach.He took the time to walk us through the various features of the specific property and proactively engaged with us in order to clear up any uncertanties.Thank you for your time Harry.
5/5
TrustpilotAlthough I didn't use Gibbs Gillespie…
Although I didn't use Gibbs Gillespie Estate Agents to sell my property, they were fantastic at supporting me through the process. They were honest through difficult times, and I highly recommend them.
5/5
TrustpilotPaula chapman and Aqib Hamid both…
Paula chapman and Aqib Hamid both extremely helpful and professional members of your staff.
Dear Maria We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
2/5
TrustpilotLost Sale
The sale was lost because of the lack of progression chasing. (Little progress in four months). I have reluctantly reinstructed Gibbs Gillespie but I will not repeat the mistake of trusting them twice.
5/5
TrustpilotDealt with my maintenance issue…
Dealt with my maintenance issue promptly and professionally. Excellent service.Thanks a satisfied tenant
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotExcellent Service
Gibbs Gillespie didn't let me down, Negotiated the Price as per market condition. Friendly and Listened my concerns and acted accordingly, I am hoping to use them again soon
5/5
GoogleWe had an excellent time dealing with Ebrahim, who was charming, well-informed and helpful throughout. He made the process very easy and clear and directed us to some choice properties that we otherwise would have missed. A really positive experience; I would have no hesitation in recommending Gibbs Gillespie.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotI had a viewing with Harry (sales…
I had a viewing with Harry (sales executive) and i have to say he was the best person to view my property with. He was very attentive, enthusiatic for his role and explained everything i needed to know in detail. Exceptional skills and knowledge in estates and i couldnt recommend him enough.
5/5
TrustpilotGreat service
They were great for us, and I would recommend them unreservedly.
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
5/5
TrustpilotExcellent estate agents
Excellent estate agents , helpful and honest and gave good advice
Dear Martin,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with Gibbs when selling my flat recently. Always someone on hand to help with any queries/issues and always very professional. Particular thanks must go to Charlotte who went above and beyond to manage our chain in very difficult circumstances. Her care and attention was exceptional and she ultimately made the move happen.
5/5
GoogleGreat service from the Gibbs Gillespie team. They helped me and firmly find the right home and made the entire process very easy. Sophie, the lettings agent who I was communicating with most of the time was extremely helpful and very friendly. I would defined recommend Gibbs Gillespie as they are professional and take care of their customers.
5/5
TrustpilotExcellent
Friendly, approachable, professional. Kept us informed every step of the way. Would highly recommend.
We appreciate your positive review about your recent experience with us!
5/5
TrustpilotWe recently had our flat let by Gibbs…
We recently had our flat let by Gibbs Gillespie.Molly Greenford who was looking after was excellent and very efficient She was always there to sort out any issues and made sure everything went smoothly both for us and the tenants
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. A few hiccups came up now & again & the agents helped us a lot. Recommended 💯💯💯😊 Mandy Carter.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gibbs Gillespie's Ruislip office has 736 reviews across two platforms: 273 on Google, 463 on Trustpilot (across the whole business).
Gibbs Gillespie Ruislip is rated 4.2 out of 5 across all 736 reviews, and 4.9 out of 5 on Google from 273 reviews.
Yes. In The Trusted Agent 2026 awards: Gibbs Gillespie, Ruislip won Gold; Gibbs Gillespie, London won Platinum; Gibbs Gillespie, HA5 won Platinum; Gibbs Gillespie, Pitshanger Lane won Gold; Gibbs Gillespie, Pinner won Gold; Gibbs Gillespie, Ruislip Manor won Gold.
Gibbs Gillespie Ruislip, 90 High Street, Ruislip, HA4 8LT.
