Every review we hold for the Ruislip Manor office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDont rent through them. Just don't do it to yourself!!
Rented through them, with confirmation via email that it was managed.
Peter Lawrence, the director of Lawrence Rand has had a longstanding relationship with our landlords and so I feel this had an adverse effect on our subsequent services from the lettings department and himself.
Despite no evidence that my family was to blame for a flooring fault, along with dismissing our own concerns with other areas that, had they been investigated would have most likely indicated the real issue that wasn't discovered until after we had moved out, which is also questionable as the landlords entered without permission before 6am, before endeavouring to threaten us and withhold over £1k worth of our belongings.
We only moved out because of this, our landlords and Peter threatening us with a s21, but "allowing" us to leave earlier if we wished.
At this point they had all attended a meeting at our home in relation to the flooring, verbally abused us in front of our five (3 of whom have neurological disorders) children, and demanding we pay full costs for the flooring despite us not being to blame.
And they expect to have us give them our full deposit because we had to use our last month's rent to get away from that house, the interfering neighbours and to put ensure our children's mental well-being, even though our time there was cut short that month as it was and we had incurred a much higher amount of financial loss due to their joint pressure in getting us to leave.
Oh, and we had two rabbits they weren't aware of that they couldn't give us a reason as to why we shouldn't have them - as per our dodgy tenancy agreement.
We didn't receive an EPC upon moving in or prescribed information.
Our requests for the PI have been ignored and we have now been told we have to pay £50 to have it served. Have a laugh.
Peter Lawrence has also denied the fact Lawrence Rand was managing the property, possibly because he could have been giving mates rates...
He has stated he won't be getting involved with our dispute, yet has taken over all email response to us that he has been copied into.
He said they'd requested permission in writing before entering unlawfully, knowing had moved all of our belongings into the new house and we still had a few days left in possession. Out of character for them as they usually send an email or text, but hadn't this time and it's obvious.
We haven't been allowed to see checkout photos and have been told we will have to pay the landlord £100, despite us having the right to see them given they'd like our complete deposit, with complete disregard to the deposit being OUR money and the onus being on them to prove as to why they should be entitled to any of it.
So far I have covered the lack of proper deposit protection, disrepair, what I assume is illegal eviction, harassment, assumed abandonment and also "disposing" of our property without taking reasonable steps to ensure it is returned to us.
And then they they took the liberty of serving an eviction notice on the property, once they'd entered unlawfully, stolen our belongings and knew we had moved out already. The s21 is of course, invalid anyway because of them not serving the proper prescribed information but I guess it at least gives all the other residents of Torrington Road a sob story that Lawrence Rand and our ex landlords can all gain a bit of sympathy from.
I have reported them to ARLA and will be contacting the Property Redress Scheme, which I think I should have done before ARLA, but oops.
There have been so many breaches on their part throughout this whole situation, but they belittle our own experience in leiu of banging on about our own. Those being us having one more tiny dog than they SAY they had allowed us to have, but later changed to two more dogs than they'd "said", our arrears of less than 1 month, due to moving costs and the fact we had two rabbits that they couldn't give us a reason to not have.
I really don't recommend renting through them.
They don't know their a*se from their elbow, have no respect for the law and are childish beyond belief when it comes to attempting to communicate with them.
Anna · 17 October 2018
Agent replied · 10 October 2026
We categorically deny the false and defamatory statements made in your review.
Throughout the course of your tenancy, Lawrence Rand acted entirely in accordance with legal and professional standards. The property was managed appropriately, and all procedures were followed correctly, including the issuing of required documentation and notices. Your allegation that we misrepresented our role, or acted unlawfully in any way, is entirely false.
To further clarify, your tenancy was subject to over 12 months of unpaid rent, which placed considerable pressure on the landlord and their ability to maintain the property as an investment. Upon vacating, you left numerous personal belongings at the premises. Contrary to your claims, neither Lawrence Rand nor the landlord entered unlawfully or removed any items. In accordance with the law, a written 14-day notice was clearly posted on the door advising you to arrange collection by calling a dedicated number. At no stage did you engage with this process.
This pattern of behaviour, abandoning a property with outstanding rent and making unfounded allegations, has been observed in multiple previous tenancies with other landlords. It is deeply concerning and does not reflect responsibly on your part as a tenant.
As for your claims regarding deposit handling and eviction, all processes followed were legally compliant. The landlord took the appropriate legal route, including serving notice. We also note that ARLA Propertymark found no grounds to pursue your complaint, confirming that we fulfilled our obligations correctly.
We take our responsibilities seriously and act with professionalism and integrity in all dealings. We will not tolerate false statements made in a public forum that misrepresent the facts or seek to damage our reputation.
This matter is now closed.
★★★★★ 4/5
GoogleThanks Harry Tibbey and Mandeep for your support- in finding a nice abode!!
Aditi · 22 December 2022
Agent replied · 18 October 2023
Thank you for your kind words this means a lot to Mandeep and Harry
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleIn our dealings with Lawrence Rand (Manor branch), they were always honest, responsive and professional. We worked extremely closely with Graham and built a strong rapport which gave us confidence to ask the honest questions which is important when selling/purchasing a property. On our sale/purchase, our process was long due to external factors, but the team at LR were always supportive and continued to be on-hand throughout. I would recommend them.PositiveProfessionalism
L · 26 August 2021
Agent replied · 18 October 2023
Many thanks for your kind words this means a lot to Graham and the team
Kind regards
Peter Lawrence
Director
★★★★★ 1/5
TrustpilotTerrible customer service and no respect for the house
Terrible customer service. Having met with Peter and Vicky at my house they assured me that only vicky would be showing people around my house as I was not going to be in the country. After the first 2 viewings another lady was sent round to show the potential buyer the house. (Saturday Staff who knew nothing about the house). The lights were left on and the loft window was left open! Also the potential buyer ended up asking me about the house - clearly questions that Lawrence rand should have known and mentioned the buyer.
After this I was then phoned by another Gentlemen/sales person in the company to show someone around and when I asked a few details about who it was that was coming to view he seemed extremely put out that I was asking, in addition to this it would seem again that vicky was not doing the viewing.
I would not recommend this estate agent ever!
Tony · 25 June 2018
Agent replied · 10 October 2026
Thank you for your feedback. We're sorry to hear that your experience did not fully meet the expectations set during our initial meeting with Peter and Vicky.
While we aim to have consistent viewing arrangements wherever possible, there are occasions, particularly over weekends, where other team members may need to step in to ensure scheduled appointments go ahead. Our accompanied viewing staff are always briefed beforehand, but we understand your preference for continuity, and we’re sorry this wasn’t maintained in every instance.
With regard to the comments about the property being left with lights on and the loft window open, we have no record of this being reported to us at the time. Had it been brought to our attention, we would have investigated it immediately.
We also apologise if a member of our team came across as unhelpful when you requested details about a viewing. You are fully entitled to ask questions about who is visiting your property, and this should always be met with professionalism and transparency.
At Lawrence Rand, we take our client relationships seriously and strive to deliver a high standard of service. While we regret that this experience did not meet your expectations, we thank you for your feedback and wish you all the best moving forward.
Kind regards,
★★★★★ 1/5
TrustpilotLawrence Rand Estate Agent AT Pinner HA5 1RF
Recently tried to arrange a viewing with them and they gave a real hard time just to book appointment.
I had to constantly chase them for the update.
They messed up the address and provided wrong property details and then to add to further agony on the appointment day the sales agent turned up 1/2 late!!
Sales Manager apologised but I think it was too little too late as he must be aware of the whole procedure.
SUGGESTION-
PLEASE INCREASE THE NUMBER OF STAFFS IN YOUR AGENCY OR DON'T CHARGE SUCH A HIGH COMMIISSION.
Anon · 21 June 2018
Agent replied · 10 October 2026
Thank you for taking the time to share your feedback.
Firstly, I want to sincerely apologise for the experience you’ve described. What you have outlined is not the standard of service we expect to deliver, and I completely understand how frustrating that must have been.
We have attempted to make contact with you via Trustpilot (Trustpoint) so that we can fully investigate the situation and understand exactly what went wrong, as we take matters like incorrect property details, communication delays and lateness to appointments very seriously. While our Sales Manager did apologise at the time, we would still welcome the opportunity to speak with you directly to ensure we properly address your concerns and review our internal processes where necessary.
Regarding your suggestion, we are continually reviewing staffing levels, training and procedures to ensure we provide a high-quality, professional service that reflects the fees we charge. Constructive feedback is important to us, as it helps us improve.
Please do contact us directly at the office and ask for me personally so we can resolve this properly.
Kind regards,
Peter Lawrence
Director
★★★★★ 5/5
GoogleLaura Butler from Lawrence Rand kindly gifted me a voucher to buy wool to make more postbox toppers. I am currently making a new postbox topper for the postbox on the roundabout in Ruislip Manor. It was a really nice to feel supported by a local business for the work I am putting up on the ;post boxes. Thank you Lawrence Rand!
Karin · 18 October 2022
Agent replied · 18 October 2023
Dear Karin Van Der Plas,
Many thanks for your kind words this means alot, the community we work and live in means everything to Lawrence Rand
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleWe found Mandeep and her team very professional and helpful. They were always responsive even through the lockdown. We would highly recommend Lawrence Rand to anyone.
Manav · 18 October 2020
Agent replied · 18 October 2023
Many thanks for your review this means so much to the team at Lawrence Rand
Kind regards
Peter Lawrence
Director
★★★★★ 1/5
GoogleTERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
Kumar · 19 October 2017
Agent replied · 18 October 2023
Dear Mr Dev
Many thanks for your feedback as this means a lot to improve our services at Lawrence Rand. We have now systems and processes in place with a customer care service department and move managers to ensure our customers get the best service they can, by doing this since you moved in 2015 we have won 4 national awards in the last 2 years.
As stated in your review the date of the offer at the end of July completed in November 2015,
As art of a resent survey carried out within the industry an average completion from an offer being accepted is 12/14 weeks so this is about right.
Regarding Paul Ryan not mentioning to you that he was going on annual leave I am sorry about this as you should of been informed but as per you review it states you had Peter Lawrence e-mail as as being the owner of the company he would of acted on things for you.
Regarding the section on rubbish being left at the property as per the Sellers property information form this would stated about the property being left empty upon completion and while i have checked the system this morning and see that Paul Ryan had left over 10 messages and text messages they never came back to us and this would then be a legal matter with yours and there solicitor to reclaim the cost back.
Lawrence Rand wouldn't get involved with any utilities changes.
With keeping you informed your solicitor would of been chasing the sellers solicitor regarding the relevant information and documentation to come through, but again we have found service levels decrease with some solicitors which is why we have invested in move managers.
On a final note i would like to say sorry regarding the phone call, we had sold a property very close to yours and had 2 buyers who had lost out on a property with a budget of up to £600,000 and was just checking in, there was no sale pitch but if this was something you might of been interested in then it was there that was all. On a final note from all the team at Lawrence Rand we wish you and your family all the best for the future,
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleLawrence Rand has been extremely helpful and responsive during our tenancy agreement. Especially Harry, thank you for your assistance and professionalism.
Sinthu · 18 October 2021
Agent replied · 18 October 2023
Dear Sinthu Path
Many thanks for tour kind words this means a lot to the team and Harry
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleFantastic service from the guys at Lawrence Rand, always on hand to help solve any problems that occurred, nothing was too much trouble and going the extra mile was the daily norm. Finding a buyer for our house was not only incredibly fast but also stress free as Lawrence Rand liaised with all parties with absolute professionalism ensuring peace of mind.
Kenny · 18 October 2022
Agent replied · 18 October 2023
Dear Kenny
Many thanks for your kind words this means alot to the team and to make a stress free sale is something we want to do for everyone of our clients
We all wish you the best for the future
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleVery Good Service - I am in process of buying house through them. Glenda really helped in negotiation and taking things forward with vendor. Happy with overall service from Glenda and team.
Navneet · 19 October 2016
Agent replied · 18 October 2023
Dear Mr Singh.
Many thanks for your kind words this means a lot to the team and we all wish you the best for the future
Kind regards
Peter lawrence
★★★★★ 5/5
GoogleFrom taking the instruction of our house, to exchange, Lawrence Rand (Eastcote branch) were professional and courteous throughout. They maintained constant communication, and reassured us at every stage of the process. It was a journey fraught with uncertainty, but Lawrence Rand remained steadfast in their commitment to selling our property and helping us along. Particular thanks to Paul, Glenda, Alec, and Hayden.
Yasser · 19 October 2018
★★★★★ 5/5
GoogleWould highly recommend this company and will definitely use them again if I decide to buy a property in the future. I found them very helpful and professional. They always kept me in the loop and they were so easy to contact! I am especially grateful to Glenda Hall (number 1 estate agent!) and Denise Curtin, their mortgage adviser who was a tremendous help to me. They both were absolutely brilliant, more than I ever expected in fact.
TheSebamax2 · 19 October 2018
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the team and the in house mortgage broker,
I will pass this over to them
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleOur house had been on the market previously with 2 local estate agents. Sadly, they were Unsuccessful.
Lawrence Rand WERE successful because they focused on potential buyer requirements and matched with the property features.
Lawrence Rand made the entire sales process painless and the reason why I would recommend them is because they maintain contact with all parties involved and they make sure you are kept up todate with all developments - this is a world where everyone complains about the lack of customer service but this does not apply to LR - they pride themselves on delivering a high quality service and I would have no hesitation in using Lawrence Rand again.
Ken · 16 November 2015
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleBrilliant and completely painless experience from start to finish in helping to sell my Mum's property.
Most of my previous dealings with Estate Agents have been dull and frustrating but Lawrence Rand breaks the mould. There seems to be a universal level of professionalism, enthusiasm and engagement that really does set them apart from the rest.
Worthy of special mention are Robin Thomas who put his boundless enthusiasm to good effect in driving the sales activities, and Emma Luckett whose naturally engaging style kept everyone well coordinated leading up to completion.
Some impressive statistics: 8 weeks from putting the house on the market to completing the sale. A huge number of viewings and offers in the first two weeks (72 vs 51 I think). This led to 9 sealed bids, 7 greatly exceeding the asking price.
Nuff said!
Simon · 20 October 2015
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleWe had the pleasure of working with Emma Luckett who was our move manager at Lawrence rand, she was excellent from start to finish! She was able to bridge the gap between our solicitors, the sellers solicitors, the building company and literally managed the full process.
I believe that without Emma's drive and persistence to get the job done we may have lost our dream home due to the inept service of our own agent!
Highly recommended and thoroughly professional service!
Dan
Daniel · 20 October 2015
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleI cannot recommend Lawrence Rand highly enough.
Robin, Alex and Emma have all been exceptional during the sale of my home. From the first visit to the Eastcote office to make enquiries about selling my house to exchange (completion is imminent!) they have all been totally professional and extremely efficient even when dealing with the inevitable ups and downs that go along with property sales!
I couldn't have wished for a more friendly and supportive team to look after me.
Thank you so much.
Julie · 20 October 2015
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleI had a fantastic experience with Lawrence Rand. It began with a very successful open day which, due to the excellent publicity, drew lots of initial interest in my flat. I got an offer on the day which set the whole process in a positive motion from the outset. I was kept in the loop from then on in at all times and all the staff I dealt with were really excellent. They helped the whole process run smoothly from start to finish. I cannot recommend them enough.
Simon · 20 October 2015
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleWe have recently purchased our property through Lawrence Rand. From the moment that we registered our interest Peter Lawrence and his team were absolutely fantastic in keeping us updated throughout the whole purchase process.
During the last two weeks before completion our mortgage company decided to put a spanner in the works which resulted in the completion of the purchase to be postponed by one week. During this time Lawrence Rand were exceptional in the support and advice that they offered us.
The service provided by Lawrence Rand was faultless, they have a fantastic team who have made our experience of moving a less stressful one. We cannot recommend them highly enough.
Sam · 20 October 2015
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleRecently completed a purchase through Lawrence Rand. We received brilliant service from the team, and in particular from Hayden and Alec who were responsive and professional throughout the process! Thanks for your help throughout the house purchase process!
Bobby · 27 May 2024
Agent replied · 25 August 2024
Dear Bobby
Many thanks for your kind words this means a lot to the team.
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleWell what can I say? From keeping me up to date during the search process, recommending a dream home, then guiding the process all the way through from an offer to completion, Lawrence Rand went above and beyond to make the dream come true.
Could not be happier with the house purchased, and when things started to slow down and get a little complicated due to the large chain, Emma Luckett really did give the assurance and communication needed to get everything over the line.
5/5 service. Thank you once again.
Darius · 20 October 2014
Agent replied · 18 October 2023
Many thanks for your kind words this means so much to the Lawrence rand team and if there is anything you need please pop in and we will be delighted to help you
Kind regards
The Lawrence Rand Team
★★★★★ 5/5
GoogleLeanne was amazing at pushing through a difficult purchase. As a first time buyer she was very reassuring and maintained communication throughout the process.
Amy · 18 October 2020
Agent replied · 18 October 2023
Dear Amy
Many thanks for your kind words and I will pass this over the Leanne
We all wish you the best
Kind regards
Peter Lawrence
★★★★★ 5/5
GoogleThank you to Harry Tibbey for great job and quick action when We need help and issue for resolve.
Marto · 18 October 2021
Agent replied · 18 October 2023
Many thanks for your kind words this means a lot to Harry and the team
Kind regards
Peter Lawrence
Director
★★★★★ 5/5
GoogleVery happy with Jamie Davis and the team. Professional, cheerful and on the case throughout the process. Would recommend.
Claire · 18 October 2021
Agent replied · 18 October 2023
Dear Claire
Many thanks for your kind words means a lot to the team
Kind regards
Peter Lawrence
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