Mulberry Homes Rugby reviews

★★★★★ 1/5

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Avoid buying from these snakes

Avoid buying from these snakes. Had a deposit down and reserved a plot..10k in extras paid..exchange contracts complete. Went behind our backs and re sold our property on rightmove behind our backs for 30k more. Didnt want to return our extras money either! Outrageous company and we are still out of pocket today. Avoid at all costs

James · 16 May 2026

★★★★★ 5/5

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I would recommend mulberry homes to…

I would recommend mulberry homes to anyone, mr Matt James the site manager has been excellent and mr Steve is excellent with the problems which were only 3 things

Aman · 2 December 2025

★★★★★ 5/5

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Ravensden Park

We have recently moved into Ravensden Park and we couldn’t be more happy, house is amazing and a huge thank you to Helen Smith who has been nothing but brilliant throughout, myself and my wife have never brought a new build before and she has been our guiding hand from start to move in and continues to check all is well. Also thank you to Faye, Charlotte, Craig, Brad and all of the builders on site very friendly, helpful and we cannot wait to see how the development grows over the coming years. Thank you Mulberry Homes

Andrew · 13 December 2023

★★★★★ 5/5

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Mulberry meet Santa event for residents

We are really pleased with our new Mulberry home at Manor Heath. Mulberry, is a smaller developer, but has a big heart, and is very community spirited, they go beyond just building homes. Last weekend everyone on the development was invited to ‘meet Santa’ with mulled wine or hot chocolate and mince pies, a fabulous event to get to know neighbours, and a terrific turnout! something you will not find with the larger impersonal developers. Many thanks to Faye for always going above and beyond and organising such a fab event for us all!!

Maggie · 13 December 2023

★★★★★ 5/5

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Great experience so far :)

We have just purchased a new build in Ravensden Park. The whole sales team, particularly Faye and Helen, have been amazing. Communication with them has been brilliant from start to finish. I feel that they are always happy to answer any questions we may have. They also let us go and see the house whenever we wanted too or show bring family and friends to see as well. They are very warm and friendly. The show homes are amazing and have given us lots of ideas on how we can utilise the space and add in those final touches. We are very happy in our new home. It has been built to a very high standard, throughout. The on site Managers (Craig and Brad) are very efficient and friendly. They genuinely care, ensuring that everything is ok and are always happy to help. We can’t thank them enough. Carly, Joe and baby Rudi.

Carly · 7 December 2023

★★★★★ 5/5

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Kingsbury Park completion

We have finally completed on our mulberry home on Kingsbury Park after quite a few time delays. Leisa kept us informed during this time and was very professional and accommodating during the whole process.Once we got the keys there have been a few snagging issues with the property which Steve Kelly and Richard King have been instrumental in resolving. Steve especially has been very understanding and going above and beyond to ensure our new home is perfect for us.

Rhonda · 17 December 2023

★★★★★ 5/5

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Me & my partner have just brought our…

Me & my partner have just brought our first Mulberry home and we are really impressed so far. Leisa was our sales agent at Kingsbury park and she was very attentive and kept us in the loop throughout the process. Our moving in hamper was lost so Leisa brought us some flowers to make up for this which was a nice touch (Just a note, we are still missing our moving in hamper)Moving in day was very smooth. Steve Kelly very kindly offered us some sheets to put down on our flooring whilst we were moving furniture in as it was a wet day. We produced a snagging list a few days after we moved in. The snagging list wasn't anything major, although we did have a bit of an issue with our plastering.. Steve Kelly and Richard King have been VERY attentive and have helped resolve our issues almost immediately. Me & my partner both work full time so Steve offered to take full control over this so we didn't need to be around which helped massively. We were updated on a daily basis with what was booked in and what had already been resolved. so overall really happy with the efficiency of the aftercare service that we have received direct from site. Please pass on our thanks to Steve & Richard. I haven't yet dealt with 'Customer Care' so I cant comment on the service here.Overall really happy with our purchase and we look forward to starting the next chapter of our lives!

Stephanie · 16 November 2023

★★★★★ 5/5

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Kingsbury Park

I love my 9 month old Mulberry property, good sized plot, much bigger than I thought it would be. There was a delay in the build which at the time was frustrating but that was quickly forgotten once I moved in. Very impressed with the Welcome Pack, it was such a nice touch. Minor snags dealt with by the Site Team promptly, I asked Site a question recently and got a quick response back. Leisa in the Sales Office has been amazing.

H · 6 November 2023

★★★★★ 5/5

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Brilliant experience - very friendly staff

Our experience of buying with Mulberry Homes was really good. We found that our sales negotiator Faye was incredibly helpful and went over and above to show us round various properties during our buying process and explained everything in detail to us on more than one occasion. Nothing was too much bother for her and she was always friendly and approachable. A lovely genuine person and I would recommend anyone dealing with her. During the buying process we were supported fully by both Faye and Amanda at head office who assisted with the legal side like chasing solicitors along etcCannot fault them.

Mim · 5 November 2023

★★★★★ 5/5

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Manor Heath- great purchasing journey

We have just moved into our home at Manor Heath and so far we are very pleased. Faye has been such an Angel throughout our purchasing journey. She has been great at communicating and we have felt looked after by her every step of the way. She’s been happy to answer any and all of our questions, and been prompt to take actions forward. Dealing with Faye has been and easy and pleasant experience, and she has been so encouraging throughout navigating everything. Sometimes you can feel like you’re battling everyone when buying a house. But thankfully this has not been the case with Faye. We were additionally surprised by the thoughtful gifts in our hamper when we moved in, and my toddler adored the little mulberry teddy that we presume had been left especially for her. We have been very happy dealing with Faye, and we’re almost sad we’ve actually completed and moved in as our time with Faye is coming to an end!I also want to thank Amanda for her support in pushing things forward when things became a little stuck at times, and for her patience when the pace would slow down. It is always helpful to have a sales team that wants you to move in and do their best to move things along whilst recognising that buying and selling isn’t always smooth.In terms of the house so far- we were pleased during our home demo to see that they had taken the initiative to fix some of the cracks, repaint over parts, and snag some bits and pieces to make the house look great. We have noticed a few snagging things since moving in, but we are confident that these will be resolved promptly. To date we are very happy with our purchasing journey, and we hope that the snagging list will be short, and quickly rectified, allowing us to grow into our beautiful new home. I have dealt with a few new builds over the past few years, and so far Mulberry hands down has been the best experience.

S · 4 November 2023

★★★★★ 5/5

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Steeple View Chase Bungalow Experience

We purchased our new home at Mulberry’s Steeple View Chase development. Sally was second to none all the way through from reservation to post-completion. All our queries were answered in a timely manner, our accessibility needs for our bungalow were always well considered by her, and she ensured a seamless process for us, all the while being a friendly representative of Mulberry Homes. Jason and Mitchell, part of the site management team, have also been fantastic. Their diligence has ensured our bungalow was finished to a high standard (when compared with other new build developers, many have commented on the high standard of our build and the development as a whole). Post-completion they have both always maintained an open and efficient line of communication with us to offer anything we need which has been greatly appreciated. Overall, the Mulberry experience has been wonderful. We have only been in our new property for just under a month, but it certainly already feels like home.

Tyrone · 4 November 2023

★★★★★ 2/5

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Great onsite team but poor after sales

The staff at Steeple Chase were excellent particularly Sally. Unfortunately it has all gone pear shaped over the after sales side of the deal. Feel let down by the after sales team at Mulberry, the deal we signed up to would not be legally acceptable to our lender and for the property to be insured under the contract terms. If we had known that at the start and Mulberry checked their position and facts earlier a six house chain would have not collapsed three months down the road. That said the house we should have bought was beautiful and the site team excellent. We move on and put it down to experience.

Andrew · 25 October 2023

★★★★★ 5/5

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3 months in - five stars!

We’ve had an excellent all-round experience buying a Mulberry home in the Clifton Gardens development. The quality of the build, the minimal snagging issues on arrival, the house and development design, professionalism and friendliness of the sales and site team have been standouts. Special mention to Steve on the site team who went out of his way on several occasions - once when quickly fixing a burst pipe which had nothing to do with Mulberry - over and above, brilliant. We’ve been in for three months and very happy customers. Highly recommended if you are looking for a new build.

Jeff · 19 October 2023

★★★★★ 5/5

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Great experience all around

Great experience all around. Faye and Helen have taken very good care of us during the sales experience and have always been in close contact keeping parties informed and working towards a positive outcome for everyone. Once we moved in great flexibility was shown by Mulberry to get keys early so we could make the most of the day and spend our first night there. For the fixing list after moving in, Steve made sure that all was tackled within 10 days of us handing it in.No complaints and a good experience overall.

Martin · 15 October 2023

★★★★★ 5/5

Trustpilot

Exceptional experience with Mulberry

Our experience moving home with Mulberry has been exceptional. Faye has been incredibly supportive from the very first enquiry, and as we progressed/post completion the site managers Steve and Greg have been exceptional. We had very minimal snagging issues anyway (and snagging is always to be expected with a new build) but anything we mentioned was addressed incredibly fast, often the same day. They have also been supportive personally and have made sure we are ok since we have moved in. Our experience has been exceptional, and I would highly recommend Mulberry to anyone looking for a new build

Consumer · 12 October 2023

★★★★★ 1/5

Trustpilot

Poor Experience

My experience with Mulberry Homes has been extremely disappointing. It is concerning that the company does not appear to learn from its mistakes. Following investigations into issues within my property, mould was discovered behind the kitchen units, raising serious questions about the quality of construction and inspections carried out before handover. The Mulberry Experience Team has been particularly frustrating to deal with. Responses are often very slow, communication is poor, and there seems to be a lack of understanding regarding NHBC standards and processes, despite NHBC frequently being referenced in their responses. I don't want the generic response to contact the Mulberry Experience team that every poor review gets. I also have serious concerns about how some aspects of the property were signed off and whether defects were properly identified and addressed during inspections. This has left me questioning the overall quality assurance process. Given the issues I have encountered and the handling of my concerns, I will be sharing my findings directly with NHBC for their review. Unfortunately, based on my experience, I cannot recommend Mulberry Homes and would urge prospective buyers to thoroughly review what they are buying first and not get blindsided by the polished front end sales process.

PM · 26 June 2026

★★★★★ 5/5

Trustpilot

Faultless!

From the moment that we viewed our property on a whim, Sally from steeple chase view was excellent. She took us seriously unlike a lot of other house builders (due to our age of 24 and 26) she helped put us into contact with all relevant people to help us sell our old shared ownership property. With mulberry’s assistance we sold our property within less than a week, and had reserved our house with them. My first experience buying my previous property was so unbelievably stressful, that I was contemplating even buying again. However I honestly didn’t really think about the process of buying or selling much, and would just get emails from the recommended solicitors etc telling me what to do. All of a sudden we were ready to exchange contracts. This took 14 weeks to not only sell our shared ownership property (which on average can take up to six months I believe) but also to get everything organised and get us into our property. Amanda is most definitely the one to thank for this, she pushed the vendors every single day, at numerous points of the day to get the sale through of not only the mulberry home, but of my previous property ( that isn’t even her job!) A couple of tiny snags which really were so minor including a loose patio slab, and a loose toilet seat. They were repaired the day i noted those snags. Overall I would say that the property purchased was worth the price a million percent, whilst you can buy properties a bit cheaper, you would not receive the impeccable service which we have done here in irchester. Once again I would love to hi light the star of the show here Amanda! Absolute asset to mulberry, and a lovely lady.

Jody · 4 October 2023

★★★★★ 5/5

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The welcome we received from Jody was…

The welcome we received from Jody was so warm and welcoming. So accommodating helpful and very informative.

Maggie · 13 February 2026

★★★★★ 5/5

Trustpilot

And it’s a full five stars from us

And it’s a full five stars from us. We are so happy with our new home. Having bought new builds before this has definitely set the bar for others to aim for. The early move in initiative on completion day at 11:30am took so much stress away. We were sat in the garden drinking their complimentary Prosecco by 3 o’clock in the afternoon. Something we never imagined would happen on moving day. Snagging has been minimal and really only cosmetic things, which have been dealt with promptly and courteously. The qualifier the finish is great. Faye and Greg have been superb ambassadors for the company and a pleasure to deal with. Stacey is now keeping this up from after-care. No complaints at all really. Completely recommend. Grant & Gary

GT · 24 September 2023

★★★★★ 3/5

Trustpilot

I absolutely love my mulberry home - Kingsbury Park

I absolutely love my mulberry home, it is beautiful. The experience of purchasing the home was a negative one with constant delays, no transparency and false promises made. In terms of snagging there were a lot of items but nothing really major. Steve Kelly from the site team and Steve from Customer Care were instrumental in getting everything sorted for us and I would like to thank both of them as now we can enjoy our beautiful home.

Samantha · 4 November 2023

★★★★★ 5/5

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Charlotte & Keelan were fantastic in…

Charlotte & Keelan were fantastic in the service and care offered to us from registering our interest, reserving our plot and choosing the extras. Kind, informative and just a pleasure to have along on the Mulberry Home journey. Our site was Clifton Gardens and we’ve been very well looked after. Team went above and beyond to help when our chains fell through to ensure we could keep our chosen plot. I really can’t fault them - both are an asset to Mulberry Homes

Miss · 13 September 2023

★★★★★ 5/5

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No regrets with mulberry homes

We have absolutely no regrets moving into our Mulberry home on the Leighton Buzzard development. We have received nothing but 5 star service throughout from the whole team site, sales and aftercare.We were kept informed throughout the whole process, even when delays were announced due to construction, our expectations were well managed.There has been the expected snagging when buying a new build but not as nearly as many as we thought there would be.We would absolutely recommend Mulberry Homes to all friends and family.

Nathan · 31 August 2023

★★★★★ 5/5

Trustpilot

Absolutely fantastic

Absolutely fantastic. Mulberry Homes couldn’t have done more to support us through the buying process. Jonathan at the Badwell Ash site went over and above to guide us through the whole process. After sales also fantastic, snagging dealt with swiftly. If you’re considering a new build this is the company you should seriously consider. Great build and finish quality.

FRANK · 19 March 2026

★★★★★ 2/5

Trustpilot

Poor Customer Service Post Completion

We purchased a new-build home from Mulberry in 2023. Whilst the sales process was professional and positive, our experience after moving in has been extremely disappointing. Following completion, we commissioned an independent professional snagging survey, which identified over 100 defects, including around 30 significant issues. These ranged from poor workmanship and insulation concerns to bathroom installation problems, brickwork defects and other more serious construction-related issues. The snagging process was lengthy and frustrating. Mulberry’s approach appeared to rely heavily on individual subcontractors returning to rectify defects under warranty, which often left us dealing directly with suppliers who had little ownership of the overall customer experience. As a result, progress was slow and required considerable effort on our part to manage and follow up. Customer service after purchase fell well short of the standard presented during the sales process. Communication was often delayed, and at times we felt our concerns were not being addressed in a timely or proactive manner. Although many issues have now been resolved, several significant problems remain or have required us to incur our own costs. These have included water draining into the garage from the driveway, incorrect roof tiles being used during remedial works, and ongoing sewage odour issues both around and within the property. My advice to anyone purchasing a Mulberry home would be to invest in an independent professional snagging inspection as early as possible. Unfortunately, our post-purchase experience has left us extremely disappointed, and had we known what would follow, we would have seriously considered buying elsewhere.

Chris · 7 June 2026