Mulberry Homes Rugby reviews

★★★★★ 5/5

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Experience Of Purchasing From Mulberry Homes

From the initial viewing of our forever home to completion, Jodie - Sale Advisor has been thorough and professional all the way through, even when challenges arose, these were completed by the completion day. Other members of the team who we have had great communication and support with include Paddy, Ash and Luke have all been extremely helpful and supportive during the process, including snagging issues as with any new builds snagging issues did occur and have been dealt with as quickly and efficiently. Overall, we are very happy with our new home and would recommend the experience to anyone considering buying from Mulberry Homes they are a great team!

DM · 21 August 2026

★★★★★ 1/5

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Mulberry homes Roxton

I purchased my home from Mulberry Homes Roxton in June last year, and unfortunately my experience since completion has been very disappointing. The biggest issue has been the aftercare. Once the sale was completed and the money had changed hands, it felt like customer service became almost non-existent. We have repeatedly reported issues, sent emails, and chased for updates, but communication is poor and responses are either very slow or don’t come at all. Some of the problems we have experienced include: * Cracked paving slabs on the walkway, caused during construction when a vibrating plate damaged them. This was reported a long time ago but they still haven’t been replaced. * We recently had a contractor extend our patio and discovered there was only around 70mm of solid sub-base in places. Underneath was large amounts of rubble and building waste, which is not what you expect from a new-build home. * The lawn was left in a poor condition, with the surface full of stones and broken bricks, and it is far from level. * A leaking gutter has been dripping directly onto a timber fence. This has been reported, but we’ve had no update or resolution. * We also had a dispute over the boundary of our land. On more than one occasion, the builder was prepared to remove part of our land without proper discussion. Thankfully they knocked on our door before starting work, otherwise it would have gone ahead. * The estate roads took over a year after we moved in to be completed. During that time, raised ironworks without any protective ramps caused damage to multiple vehicles. I appreciate that snagging issues can happen with any new-build property, but it’s the lack of communication and poor aftercare that has been the most frustrating part of this experience. A house is one of the biggest purchases most people will ever make, and customers deserve much better support after completion. Based on my experience, I cannot recommend Mulberry Homes.

Darren · 5 August 2026

★★★★★ 1/5

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Would give none if I could

This is an update from our 5 star review that I posted the day after we moved in. The one star is only because we still love our house. We bought a home at Ravensden park last April and can honestly say we were sold a complete lie. We were told we’d have a play park, still not open. We were told we’d have a picnic area, this is benches surrounded by weeds that are completely inaccessible and have been vandalised. There is constantly people sat at the entrance on the hill smoking drugs, and leaving litter, which has been a constant battle by the residents to ask Mulberry to do something about. Last week someone even lit a bbq up there and in winter they let off fireworks. Every time I’ve contacted Mulberry, Stacey has said there’s nothing they can do. The residents will take this further as we have all been sold a dream but living here is basically living in an endless pit of litter and vandalism. We are still waiting for snags to be fixed 15 months later. We’ve actually accepted they will probably never be completed now. We were promised a ‘country park’ it’s a field of weeds that you cannot walk through. Mulberry should be ashamed of themselves at Ravensden Park. Don’t buy a house here unless you want a garden full of lumpy turf and fag ends, enjoy fighting for snags to be fixed, have little to no customer service post sale, and like living in an area surrounded by other people’s McDonald’s wrappers and beer bottles.

Louisa · 3 August 2026

★★★★★ 5/5

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A massive thank you

We found an our beautiful house with mulberry homes after lots of stress and being let down by another developer. From the beginning Paddy & Jodie went above and beyond to help us and make our journey smooth sailing. They supported us throughout the purchase journey and made the whole experience exciting and as it should be. We also met the site manager Brian and his team who have been excellent and continue to help our home become everything we wished for. A big thank you to the whole team

Constance · 1 August 2026

★★★★★ 4/5

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We’ve been in our newGood overall experience, but falls short of “luxury” expectations home in Houlton…

We’ve been in our new home in Houlton for around six months now, so I wanted to share an honest review of our experience. This isn’t our first new build, so we went in fully aware of the process and expecting some snagging along the way. Sales & Completion: Karen and Faye were excellent, supportive, understanding, and genuinely helpful throughout a particularly stressful and drawn-out sales process caused by our buyer’s solicitors. They went out of their way to help, especially with timing payments for upgrades. Completion day was very smooth. Being able to collect the keys straight away (rather than waiting for funds to move) made a big difference. Faye was welcoming and even came back later with drinks, which was a thoughtful touch. Build Quality & First Impressions: While Mulberry markets these homes as “luxury,” some details fall short of that standard. There are a few design choices that feel like compromises (e.g. exposed pipework boxed in rather than properly finished, and awkward unused spaces). The biggest disappointment was the cleanliness of the property at handover, there was noticeable dust and building debris, and it clearly hadn’t had a proper deep clean. The paint finish on woodwork is also quite poor quality and marks very easily, meaning redecorating may be needed sooner than expected. Snagging & Aftercare: This is where Mulberry really stood out positively. Alfie and Julian were helpful and agreed with all issues raised. George, who managed the snagging process, has been excellent, proactive, responsive, and effective in getting trades booked and issues resolved properly. Our main issue (a leaking bay window canopy) was ultimately handled well, it was fully replaced after escalation, which was the right outcome. Overall: While the build quality doesn’t fully meet my expectations of “luxury,” the people involved made a big difference. The aftercare and willingness to resolve issues have been significantly better than other developers we’ve dealt with. Standout staff • Karen & Faye, Genuine, friendly, and supportive throughout. We still occasionally pop into the sales office for a chat. • George, Proactive and reliable in managing snagging across multiple sites, no easy task, but handled very well. • Alfie & Julian, Approachable and helpful, always checking in and quick to act (e.g. arranging same-day checks for the bathroom extractor). • Mark (Site Manager), Took the time to answer detailed questions about materials and standards clearly and thoroughly.

MR · 10 June 2026

★★★★★ 5/5

Trustpilot

There are not enough words to describe…

There are not enough words to describe the wonderful service I received from Karen and Faye when purchasing a house through Mulberry Homes. From the very beginning, they made the whole experience feel warm, welcoming, and genuinely enjoyable. Although it was a very quick purchase, it turned out to be one of the happiest house-buying experiences we could have hoped for. Karen and Faye were responsive, friendly, and incredibly supportive throughout the entire process. Nothing was ever too much trouble, and they always kept us updated every step of the way. I would highly recommend Mulberry Homes to anyone looking to buy a house. We are extremely thankful to Karen and Faye for all of their support and kindness throughout our journey.

Chara · 5 June 2026

★★★★★ 5/5

Trustpilot

Thank you

I viewed a property recently at Mulberry Homes (Felsted Gate). Paddy showed me and my daughter around a couple of the smaller properties. Although I loved the 2 bed house, once returning home I felt the timing was not right so I am not going ahead (although I might in the future). The property itself was finished to a very high standard and the other houses were beautiful too, I know it would be a great place to live. A special thank you to Paddy for sharing information and always being there to answer my questions.

Tina · 31 May 2026

★★★★★ 5/5

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Mulberry Homes Middleton Cheney

We moved into our new home built by Mulberry Homes in Middleton Cheney, Banbury at the end of April 2026. The site Managers Matt and Steve have provided us with excellent service in terms of any snagging issues and helping us with plumbing in our washing machine and dishwasher. Their communication has been excellent and they are always polite and customer focused whatever you ask them for. Prior to moving we dealt with Elizabeth in the sales office who made us feel very welcome from the first time of meeting her and she assisted us all the way through the purchasing process and stayed in contact throughout our protracted sale and kept everything on track for us. We feel we have made the right decision to move at this particular time in our lives and the service we have received from the Mulberry site staff at Middleton Cheney has been second to none.

Mr · 11 May 2026

★★★★★ 5/5

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It feels like we're on holiday!

In short - we absolutely love our house and where we live. We feel extremely lucky that we found such a beautiful estate to raise our young family. We viewed many houses and looked at various new build estates over a two year hunt - from the moment we saw The Mulberry estate in Felsted, it had a particular, special edge. I want to say a huge thank you to Jodie, who made the impossible possible with our extremely stressful house sale. Dedicated doesn't begin to cover it! Matt, the site manager, and Paddy, sales exec, have continued to support us as we settle into the estate. We always feel heard, and nothing is too much for them. As we frequently say to each other sitting in our gorgeous garden, "it feels like we're on holiday".

Hannah · 7 May 2026

★★★★★ 5/5

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Happy home owners

This is our third new build but our first from Mulberry Homes. We’ve been impressed since our first visit to the Middleton Meadows site. Elizabeth, the sales person, was informative and never pushy. Our purchase went through smoothly. Since we moved in, there have been some snags (which we knew to expect based on previous experience of buying new) but these have been sorted out quickly and efficiently by the site team. Our thanks to Matt James, Steve Kelly, and Kevin - you’re stars!

Happy · 6 May 2026

★★★★★ 5/5

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Mulberry at Houlton

From the moment we arrived at the sales office at Mulberry at Houlton we have had a fantastic experience. Karen and Faye at the sales office helped us choose the perfect family home for us. They were both incredible throughout the whole process, nothing was ever too much trouble, communication was excellent and we felt really well supported by them both throughout our whole journey and beyond. We used the Mulberry recommended solicitor when buying our new home- Kate McNamara at Band Hatton Button Solicitors- who I can only describe as exceptional! Kate’s hard work when selling our existing home (which turned out to be more complicated than expected) and purchasing our new home was amazing, we felt really lucky to have Kate supporting us through the process and we managed to move into our home just before Christmas. Once moved in we honestly couldn’t have been happier. We had some initial teething problems with our heat pump (might have been user error rather than a heat pump fault) but we had Alfie and Julian on hand to support us through the process- again the communication and support with this was excellent. George from Mulberry managed our snags- we didn’t have many snags and nothing that isn’t to be expected from a new build- again George was brilliant- all of our snags were corrected quickly and efficiently. George co-ordinated the appointments around our family/ work life and kept us in the loop of progress. The work completed was always to a very high standard and the contractors that arrived to complete the work have always been friendly and professional. We have lived in our new home for almost 5 months now and we love it. Houses are still being built on the site, but that said the site is always safe, tidy and well maintained, all members of the Mulberry team we’ve met working on the site have always been friendly and approachable. Since living here we have got to know Alfie and Julian (site managers) who are always around and always happy to answer any questions we’ve had or help with any queries. Again the aftercare on site and their knowledge has been brilliant. We couldn’t recommend Mulberry homes enough and we feel very lucky to be living in our new home.

Abbie · 30 April 2026

★★★★★ 1/5

Trustpilot

Poor Quality Mulberry Homes…

Our experience with Mulberry Homes Houlton has been extremely disappointing, particularly with the poor quality of the property at handover and the lack of professionalism when issues were raised. When you purchase a brand new Mullberry Home, you expect it to be finished to a high standard and ready to move into not handed over with numerous defects that require constant follow-up and disruption to daily life. Our independent snagging report identified a significant number of issues, many of which did not meet NHBC tolerances and should have been resolved before completion. Instead of taking responsibility, the Senior Site Manager, Mark questioned why we had hired a professional snagger at all, insisting that they “build good homes” and you shouldn’t have wasted your money. This attitude was frustrating, especially when the report clearly showed otherwise and furthermore I can spend my money how I like to! Snags are inevitable, however due to the great extent of the poor quality at handover, it has caused a massive inconvenience for us as new homeowners, with repeated visits from tradespeople needed to correct work that should have been done properly the first time. Having contractors constantly coming in and out of your home after moving in is stressful, disruptive, and not what anyone expects after spending so much on a new-build property. Most snags have been a challenged, all though the report references NHBC guidance points. Luckily our Snagger has been supportive in getting Mullberry to take accountability! Overall, the experience has been mentally exhausting. Mullberry homes are not able to provide high quality houses when they are trying to build so many! They have got too big for themselves! Is this the new definition of the Mulberry Homes Experience?…

S · 30 April 2026

★★★★★ 1/5

Trustpilot

Very poor finish.

Very poor finish. The house was basically Not Ready when we completed. Not cleaned adequately either. Far too many snags. Private snagging consultant said our house was Not up to NHBC standards. Now we are waiting to have masses of work done to our house after we have moved in. It should all have been completed Before we moved in. Now we have to deal with all the mess and inconvenience. This is Not what was sold to us and Not what we expected from a Company that describes itself as “Where High Spec comes as Standard” That is completely untrue. Buyer Beware.

H · 24 April 2026

★★★★★ 5/5

Trustpilot

Roxton New Home

We have recently moved into a development in Roxton. Moving to a new build is always complex and we had the added complication or blessing of being around from the early stages. With Mulberry Homes, we had a degree of flexibility and potential upgrade options which are not normally available if you purchase a plot already completed. Whilst this can give you the agony of choice, we could also personalise our home to how we wanted it. Graham in the initial stages and Gail and Bailey later on made themselves available for appointments, arranged site visits and kept us updated with how things were progressing. We were able to make some bespoke upgrades to the garage which was dealt with by Greg, the site manager. He was able to help, negotiate and make our plans a reality. On our move in date Greg was available to explain all the workings of the heating and appliances and checked on us after 3 days to make sure all was running smoothly. Greg visited us after 1 week to do the usual snagging list and arranged for the work to completed within a timely fashion, we found that we could approach him at any time and arrange times to get things done. No arguments, no excuses, anything damaged was fixed or replaced. The secret the three of us found to get things done is to be patient, trust each other and the inevitable snags will be sorted. So far it has worked really well and Greg has worked hard to rectify things, nothing seems to much trouble for him and has made the process much smoother for us. The tradesmen has all been a joy to meet and have always been polite and friendly And always cleaned up after completing there work. We would definitely recommend Mulberry homes as the spec seems to be a higher grade than others we looked at. I’m sure we will be very happy in our new home🏡

Bill · 17 April 2026

★★★★★ 5/5

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The Grange 5*

We moved into The Grange end of November. We have had an excellent experience throughout the process. Special shoutout to Greg, Graham and Baileigh! They have been attentive at all times. Any questions or concerns we had, they have sorted it as quickly as they were able too. They all kept us informed of any updates, changes and information at all times. We have enjoyed the whole experience, moving is very stressful but they made it the smoothest process possible.

Abby · 4 February 2026

★★★★★ 1/5

Trustpilot

Shocking after sales service

Whilst the process of buying via our sales personnel Graham at Roxton was a positive experience the after sales has been the complete opposite. After initially signing off two weeks post move date we began to notice small and large snagging which has been raised numerous times with our site manager (still unresolved snags with him) who then escalated the issues he could not deal with to Craig the construction manager. Craig visited around 5-6 weeks ago and agreed to rectify the snags. To date we have heard nothing and after contacting him via email yesterday, we simply received his response 'I will look into it and get back to you' no apology, no firm dates to sort the issue and no regular check in with us to update, us which would have been reassuring. We shouldn't have to keep chasing Mulberry Homes for a resolution!

Tracie · 27 August 2025

★★★★★ 4/5

Trustpilot

Excellent Sales Advisor

We have recently purchased a Mulberry House in Essex. We were guided through the process of buying a new build by Jodie from initial contact to completion day (even swapped a non working day to be there)! There were a few hiccups along the way but Jodie very professionally sorted these out and kept us up to date with progress.

Julie · 24 February 2026

★★★★★ 1/5

Trustpilot

Poor communication, non-existent customer service, nothing "premium" about this company at all.

We completed on our home at The Grange, Roxton in November 2025. Our experience has been less than 1 star and I sincerely hope nobody else has to endure the same quality of service as we have received. We experienced numerous issues with the handling of our purchase, several mistakes with the specification and option selections for our home; and a complete lack or urgency or accountability to solve many issues identified by surveyors prior to completion, despite written promises these would be solved before our completion date. After completion and the transfer of money, the below-average quality of customer service and communication somehow fell even further. We are still, nine months after completion, chasing snagging issues that were raised at (and even before) completion. Despite in-person visits from Site Managers, Customer Service Managers, and Construction Managers, all assuring us these items would be dealt with in a matter of weeks, nothing happens. Promises are broken, our time is wasted, jobs are left unfinished, and in several cases more damage was caused than needed to be repaired in the first place! Multiple serious problems have occurred, requiring several major upheavals of us and our belongings, incurring huge inconvenience and cost; including a critical security issue requiring complete lock replacement. Having spent the last 8 weeks waiting for any kind of response from Mulberry Homes about our long-standing complaints, we are having to pursue them through other legal channels. I would not recommend anyone purchase a home from Mulberry Homes.

Mr · 16 August 2026

★★★★★ 5/5

Trustpilot

We're in the early stages of the buying…

We're in the early stages of the buying process and so far it has been smooth. The service and relationship with Helen Dott at Whissendine has been friendly and so helpful and understanding.

Rocktop · 7 August 2026

★★★★★ 1/5

Trustpilot

Ravensden Park it’s not the dream!

I moved into the Ravensden Park development 2 years ago and it was a dream sold to me paying a higher premium to be here based on the wonderful plans and developments that would take place here, The country Park, beautiful surroundings, Children’s play park…The sales team were wonderful at the time, Helen, Brad, Craig construction Manager could not do more if there was an issue or problem they would get it solved. Sadly they have moved on to what seems to now be a high turnover of sales staff, construction teams and to be honest a complete mess on this development. The country park is like wasteland not taken care of and has not been available to be used this Summer, Rubbish bins overflowing attracting all sorts of vermin, anti social behaviour at the top of the hill, young kids parking up smoking drugs, cars up and down all hours of the night. The quality of the homes are standard, it’s taken 2 years of battles to get snags completed. I have had new walls, my garden returfed 3 times due to poor quality garden companies used. Poor trades people having to come back time and time again to re do things. Garden fence and gate has been another battle all wonky and out of line. I recently expressed interest in purchasing another property on the development to upsize but I actually don’t want to invest any more money into Mulberry’s Pockets and have to go through another 2 years of battles.. I have decided to move from the development completely as sad as it is it is not the dream here… The sales team and Mulberry do not care about this development so if you are thinking of moving here be mindful of the dream they are selling you!

Sharon · 4 August 2026

★★★★★ 5/5

Trustpilot

Felsted Gate

We are very happy with our new Mulberry home at Felsted Gate. We particularly wanted to show appreciation for those who helped us along the way. Firstly, to Paddy who has been a model of professionalism throughout and gone far beyond our expectations. She has been approachable, friendly and completely dealt with all of our questions. Our starting point though was with Caroline Gardner who showed us around what would become our new home with a very clear and thorough approach, pre-empting many of the queries we might have had. Jodie saw us through the final steps on the move-in day, again with a wonderful attitude which was much appreciated at what is generally accepted to be a very stressful point in life. Since moving in, Matt Keep has also gone above in dealing with our queries and we have felt totally assured throughout the process but special mention does go to Paddy who has displayed an exemplary approach to her role.

Sullivan · 27 July 2026

★★★★★ 5/5

Trustpilot

A great member of the Mulberry team

Rabia has been great throughout our purchasing experience. There were delays not of Mulberry’s making, and Rabia was always in touch trying to help smooth the process. Even after we moved in, Rabia was only ever at the end of the phone to help out with queries. A friendly, approachable and supportive member of the Mulberry team.

Nikki · 1 December 2025

★★★★★ 5/5

Trustpilot

My parents relocated to Middle Cheney.

My parents relocated to Middle Cheney. They are very happy with their house at Middleton Meadows.I would like to thank Matt James and Steven Kelly for all their help in making my parents happy.Thank you.

Shevs · 12 May 2026

★★★★★ 5/5

Trustpilot

We had a seamless journey in purchasing…

We had a seamless journey in purchasing our lovely house at Houlton. Karen and Faye were very supportive, keeping us abreast of next steps and made sure we understood every process.

Ola · 3 June 2026