Every review we hold for the Rugby office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotAbsent Customer Care
The aftercare from the Customer Service team is horrendous. They ignore emails for weeks and customer service is non-existent. Once they have you in your house, you are no longer important to them. Maybe there is just no customer care team at Mulberry
James · 5 September 2022
Agent replied · 11 June 2024
Good Morning James D, Many thanks for taking the time to leave Mulberry Homes a review, it comes as a disappointment to the team to hear that your experience did not meet with all your expectations. Please be aware that your comments have been passed over to our dedicated team who we understand are in contact regarding our outstanding works and will continue to work tirelessly to conclusion. Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotWe love our new home!
We had a very good experience with buying our gorgeous Mulberry home! We completed in 9 weeks after reserving the property. Both Sally at the showhome office and Leisa at Head office were both super helpful. The aftercare has also been good. We LOVE are new home 😊
Caroline · 17 December 2021
Agent replied · 11 June 2024
Hi Caroline, many thanks for taking the time to leave a review, we are delighted to hear that as a valued customer that your moving journey has been enhanced by our dedicated teams.We have passed over your kind words to the specific individuals mentioned, including Sally and Leisa from our Sales team and our Head office team.We wish you lots of happiness in your Mulberry Home, best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotHappy Home Owners
We looked at the three developments in the area. The Meadows, Felstead Gate and Braintree.
D · 18 September 2025
★★★★★ 1/5
TrustpilotDon’t trust the flurry of 5 star reviews
Please look back over the history of reviews for Mulberry Homes. Then in the space of just a few days, there are a flurry of 5 star reviews. Ask any genuine Mulberry Home buyer what their experience is. I guarantee you will see where the truth lies.
Mary · 27 November 2021
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review, which we have just been made aware of. We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information. We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further. Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotFrom our first meeting with Caroline…
From our first meeting with Caroline through to completion, she has supported us throughout the process with professionalism and good humour.
Tina · 5 March 2024
Agent replied · 11 June 2024
Good Morning Tina, Thank you for your 5* review. I really appreciate your comments and will pass them onto the wider team. I wish you the best in your new Mulberry Home. Best Regards Stacey Head of Customer Experience
★★★★★ 1/5
TrustpilotAvoid Avoid Avoid.
Avoid Avoid Avoid.Mulberry Homes are not a company you want to purchase a house from.Bullying/oppressive tactics to get you to exchange. Despite house being delays by 6+ months.Appalling customer service and cannot be trusted.Read the honest reviews rather than forged ones.
Oliver · 9 March 2022
Agent replied · 11 June 2024
Good afternoon Oliver, your review is very important to us and we are genuinely sorry that we are in a position whereby we are unable to help you further with progressing your reservation. As discussed on previous communications it remains a difficult situation for both yourselves and Mulberry Homes as we always endeavour to provide the best customer service possible, but we appreciate that you will remain dissatisfied at this time. Best wishes, The Mulberry Homes Team
★★★★★ 5/5
TrustpilotBuy with mulberry homes
whole process has been delightful throughout, aftercare has been attentive, I really have no complaints, all my snags have been completed, happy customer overall
Dale · 16 August 2023
Agent replied · 11 June 2024
Good afternoon Dale,Many thanks for your review! We really appreciate your comments and we will share them with the wider team. Best Wishes from the Mulberry Homes Team
★★★★★ 1/5
TrustpilotProfessional courtesy goes a long way
Professional courtesy goes a long way, being hung up without an explanation is not what's expected of a business with a good reputation.
Jay · 17 August 2023
Agent replied · 11 June 2024
Good afternoon Jay,Thank you for leaving a review.In relation to your comments we would really appreciate it if you could email customercare@mulberryhomes.co.uk so we can look into this further.Our team are trained in a professional way to handle all calls and we would like to understand where this call went wrong. I hope you will reach out and we can turn this into a positive review. Best Wishes The Mulberry Homes Team
★★★★★ 1/5
TrustpilotNot good
Overpriced, Train line being built near by which they don’t mention unless prompted. Untrustworthy low standard of morals and care
Not · 15 July 2023
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review.We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information.We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further.Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
TrustpilotGood experience.
Lovely homes. Beautiful site. Faye absolute star. So helpful and informative. Absolutely nothing was too much trouble and believe me we were the prospective buyers from hell.
MJ · 28 October 2022
Agent replied · 11 June 2024
Good Morning MJ BISHOPP,Many thanks for taking the time to leave a review. We have passed over your kind words to Faye, along with the wider team, who are absolutely delighted to receive your lovely comments regarding your experience with Mulberry Homes.Best wishes from the Team at Mulberry Homes
★★★★★ 5/5
TrustpilotVery happy with the whole experience…
Very happy with the whole experience before and after the move.
Anonymous · 25 August 2023
Agent replied · 11 June 2024
Good afternoon,Thank you so much for the 5* review. It's shame you are anonymous as we would love to share your feedback on our social media pages. Best Wishes The Mulberry Homes Team
★★★★★ 5/5
GoogleFantastic houses and very professional yet friendly staff!
Shirjeel · 10 April 2025
★★★★★ 5/5
TrustpilotFantastic Service from Faye at Mulberry…
Fantastic Service from Faye at Mulberry Homes in Leighton Buzzard.
Karen · 3 April 2023
Agent replied · 11 June 2024
Good Morning Karen Dignum,Many thanks for taking the time to leave a review.We have passed over your kind words to Faye at our development in Leighton Buzzard who is absolutely delighted to receive your lovely comment regarding your experience.Best wishes from the Team at Mulberry Homes
★★★★★ 5/5
TrustpilotMulberry homes
Mulberry homes - Houlton
Galina · 22 March 2025
★★★★★ 1/5
TrustpilotSHOCKING build
SHOCKING build! The site managers are useless, completely and utterly useless. the snagging list gets completely fobbed off, would never recommend to anyone !
Emily · 29 October 2020
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review, which we have just been made aware of. We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information. We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further. Best wishes from the Team at Mulberry Homes.
★★★★★ 1/5
TrustpilotMy Mum has water in her living room…
My Mum has water in her living room when it rains absolutely shocking standard. Mulberry’s Moto should be ‘ BODGE IT AND SCARPER’
Andrew · 3 October 2020
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review, which we have just been made aware of. We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information. We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further. Best wishes from the Team at Mulberry Homes.
★★★★★ 2/5
TrustpilotDon’t bother..rip off merchants &…
Don’t bother..rip off merchants & liars. Not a great experience
Yvonne · 2 April 2021
Agent replied · 11 June 2024
Many thanks for taking the time to leave Mulberry Homes a review, which we have just been made aware of. We are disappointed to hear that your experience did not meet with all your expectations. We would be keen for our dedicated team to contact you to discuss your comments further, unfortunately we have been unable to locate you on our system, therefore we have instructed Trust Pilot to gain further information. We would appreciate it if you could please respond with your full name and contact details to allow us to investigate your comments further. Best wishes from the Team at Mulberry Homes.
★★★★★ 5/5
GoogleBeautiful housing area great amenities
Vinod · 31 July 2024
★★★★★ 1/5
TrustpilotI feel let down
I feel let down.
Lewis · 24 March 2026
★★★★★ 5/5
TrustpilotGreat service really helpfull
Rating only, no written review.
Lee · 16 January 2026
Agent replied · 6 June 2026
Thank you so much for your 5* review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️
J · 22 August 2025
★★★★★ 5/5
GoogleRating only, no written review.
Daniel · 29 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
