5/5
TrustpilotLetting my property through John Shepherd
I've been letting my property through John Shepherd for a few months now and they have been nothing but friendly and helpful.
Trusted Agent profile · Royal Sutton Coldfield
John Shepherd Lettings reviews in Royal Sutton Coldfield
★★★★★
947 reviews across 2 platforms
Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at Sutton Coldfield, is rated 4.4 out of 5 across 947 reviews on two platforms, including 43 Google reviews rated 3.0.
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Reviews
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLauren sold my mother's house and she…
Lauren sold my mother's house and she was very professional polite and kept me in the loop. Id like to personally pass on a message that we was all very impressed by her service Thank you
2/5
TrustpilotThey tend to resolve small issues quite…
They tend to resolve small issues quite quickly however they don’t take responsibility when they have made a mistake.
5/5
Trustpilot10/10 Experience
The team were great from start to finish. The process was very smooth and moved quickly.
5/5
TrustpilotAmazing service provided by John…
Amazing service provided by John Shepherd. Jordan managed to sell my property quickly and was friendly and helpful from start to finish. He dealt with all queries promptly and efficiently. Would highly recommend.
2/5
TrustpilotPoor communication
I had to chase up a lot of things with numerous emails and phone calls.
5/5
TrustpilotSpeedy and efficient service
Fantastic service- put on the market to SSTC within 48 hours at over asking price! Emilie, Jordan and Sophie all did a fantastic job and we couldn't have been happier! Would highly recommend.
5/5
TrustpilotKatie & Lauren sold my mothers house…
Katie & Lauren sold my mothers house for me, the whole process was smooth throughout and they were always at the end of the phone when I had questions! Would highly recommend them to anyone
5/5
TrustpilotAleemah is great
Agent replied · 24 September 2026
Thank you for your kind words Edward. We are thrilled to hear that you found Aleemah to be great. Our team strives to provide professional and reliable guidance, and it's wonderful to know we met your expectations. If you need any further assistance, please don't hesitate to reach out to us.
5/5
TrustpilotLily Johnson
Lily JohnsonLily has been quite supportive with prompt response to my queries. She is really a good asset to the team.
5/5
TrustpilotHighly recommend
Megan & Lily have been great to communicate with from the get-go and made sure all our tenancy related questions were answered quickly. They are very approachable as well. Many thanks for your help!
4/5
TrustpilotProperty rental
Generally speaking renting my property has been seamless. Exactly what you need when out of the country.
5/5
TrustpilotGreat lettingd team
The letttings team at solihull is excellent, Sans in particular is superb..
5/5
TrustpilotAs always the staff both Senka and Tina…
As always the staff both Senka and Tina supported by Paul did an excellent and professional job.
5/5
TrustpilotVery helpful we had never sold a house…
Very helpful we had never sold a house before so were blind to what to do,but they were always on call for advise and help very friendly and professional
5/5
TrustpilotMy purchase would not have gone through…
My purchase would not have gone through if it were not for Natasha. She helped pull the sale over the line.
5/5
TrustpilotHave been with them for well over…
Have been with them for well over twenty years. Professional, reliable service.
1/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Thank you for sharing your review however we are sorry to see that it was only 1 star. Please kindly reach out to us so we can discuss further and review together how we can move forward positively.
5/5
TrustpilotLily is the best!
We had a great experience with Lily, the senior lettings manager.We got way over what we anticipated for our rental property. Thank you so much!
5/5
TrustpilotVery good experience with John…
Very good experience with John Shepherd, staff were friendly and responsive, accommodating visits and completion.
5/5
TrustpilotExcellent service
Very helpful through out the whole process of house purchase all staff go above and beyond very professional would recommend John shepherd
5/5
TrustpilotAll the team where great and made the…
All the team where great and made the process stress free
5/5
TrustpilotProfessional & Helpful team
Professional approach to tag team and help customers. Loved they smoothly transitioned tasks and helped in getting a property for me. Clear and transparent timely communication.
5/5
TrustpilotVery professional
This team did a great job selling a property in Dickens Heath. Very professional and proactive and a pleasure to deal with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Royal Sutton Coldfield.
