Trusted Agent profile · Royal Sutton Coldfield
★★★★★
945 reviews across 2 platforms
Sutton Coldfield, Royal Sutton Coldfield, B74 4QY
Part of John Shepherd, see every office.
John Shepherd's office in Royal Sutton Coldfield, at Sutton Coldfield, is rated 4.4 out of 5 across 945 reviews on two platforms, including 43 Google reviews rated 3.0.
Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Royal Sutton Coldfield.
Every review we hold for the Royal Sutton Coldfield office, from every platform, shown as written. First names only.
5/5
TrustpilotEllie & matt thank you excellent…
Ellie & matt thank you excellent service. I was struggling to sell my house and you guided me through.Thank you so much. Okay
Thank you for your kind words Maskeen. We are delighted to hear that our team including Ellie and Matt provided professional and helpful guidance to make a difference in selling your house. We appreciate your recognition and wish you all the best with your move and your next chapter.
1/5
TrustpilotRude and stuck up
Every time i have any contact with these people especially the solihull branch they are totally rude and obnoxious
Thank you for sharing your review with us, Delina. We are very sorry to hear that your experience has not met expectations and that our communication has fallen short. Unfortunately, we have been unable to locate your details within our system. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact usdirectly at laura.heaven@johnshepherd.com so that we can investigate this further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
5/5
TrustpilotPrompt to my request and always finding…
Prompt to my request and always finding lasting solutions too Especially to Gita , my property Manager. Thank You .
Thank you Olanike for your kind words. We are delighted to hear that our team, especially Gita, has been helpful and communicative in finding lasting solutions for you. We appreciate your recommendation and look forward to continuing to support you.
5/5
TrustpilotAmazing experience and Kelvin Zakeyo has been incredibly helpful.
Amazing experience. Kelvin Zakeyo has been extremely organised, efficient and friendly, and we all couldn’t rate the experience highly enough. Securing our house has been really straightforward thanks to Kelvin.
5/5
TrustpilotFaye Nichols
Faye Nichols managed to sort out/respond to 2 items of concern for which I had received NO response from the 2 parties I had messaged.
Thank you for sharing your experience, Hazel. We're delighted that Faye was able to address your concerns and get them resolved quickly, despite your challenges prior. We appreciate you taking the time to share your review and look forward to supporting you again in the future.
5/5
TrustpilotMandi Thandi
Mandi Thandi, exceptional service. I had a query about our deposit return and she was able to deal with the request, promptly. Thank you so much for your help and assistance in this matter. I highly recommend.
Thank you for sharing your review. We are so glad that Mandi was able to support you and you received exceptional service and a prompt resolution regarding your deposit return. We appreciate your recommendation and look forward to supporting you again in the future.
5/5
GoogleGood service particularly when expected tenants pulled out at last minute, suitable replacement tenants found within 2 weeks.
Thank you for sharing your experience John. We're delighted to hear that we found suitable replacement tenants so quickly. We would love to know who you were dealing with directly so we can pass on recognition to them directly. Thank you again and we look forward to supporting you further.
1/5
GoogleI rented a property, gave my notice to leave the property, the landlord approved the return of deposit after we left. And John shepherd have now kept a hold of this deposit after saying it’ll be returned. It’s been a month now and I’ll still waiting for it with no up dates from them and no contact other then when I’m chasing them for it. No answers as to what’s happened or why it’s taken so long this is ridiculous and outrageous. You was quick enough to take the money but won’t return it.
5/5
TrustpilotI can't thank enough Melissa who sorted…
I can't thank enough Melissa who sorted out my concerns immediately. I mistakenly overpaid and she arranged refund in the same day. Thank you very much!
Thank you for your kind words, Francis. We are delighted that Melissa was able to assist you promptly with your refund and we were able to get everything resolved quickly for you. We thank you again and look forward to supporting you again.
1/5
TrustpilotSurreal experience with these vile agents
An unimaginable nightmarish experience with this despicable company. As a tenant I would not believe this could happen in England with all the laws that are meant to protect tenants. Where do I start? Unlawful repossession in a pandemic. Illegal entry to the property, taking my post, sending photos of it to me, harassment, threats, sending weird contractors to spy on and sexually harass me. Staff are awful. Think they are professionally qualified legal representatives when they are estate agents. Diabolical attitude towards tenants. Problems from day one. It meant to be fully managed but always refered me to the landlord for repairs, which did not get done. Not to mention there scam reposit scheme. That is pushed on to and miss sold to tenants. I'm not through dealing with them as I'm trapped in an awful mess trying to get out of the nightmare that is John Shepherd Lettings. I suggest tenants stay clear of this agency especially vulnerable people or single womanEdit. In response to the underneath reply by John Shepherd. I tried to raise a complaint on several occasions but my complaint was refused to be looked into. I have it all in writing. They are 100 per cent aware of this matter.
Please provide any correspondence you have to Chris.blick@johnshepherd.com so the matter can be investigated further. Good morning, On receipt of your review, there are some serious allegations made against our business. A full investigation will be needed to understand the nature of these claims. Can you please provide more details to our Lettings director Chris.blick@johnshepherd.com explaining in confidence all of the issue you perceive to have experienced. Thank you John Shepherd
5/5
TrustpilotGreat experience
I am a first time renter so I was pretty clueless going into the process. I ended up viewing and being offered a property with John Shepard. My experience with them has been great & I don’t think I’d change the estate agent I am with. I have dealt with Claire, Vijay & Caitlin. Claire made my moving process so easy & Caitlin has been fantastic with any issues I have had. I am lucky for a first time renter to have had such a positive experience. Thank you guys so much. Would highly recommend these guys.
5/5
TrustpilotDonatella Riches
Donatella Riches has been a great maintenance consultant and has generally been on the ball whenever an issue has arisen and had it resolved in a timely manner.
5/5
TrustpilotCaitlin was helpful and reacted swiftly…
Caitlin was helpful and reacted swiftly in assisting me to get my deposit back, after my tenancy with the landlord came to the end. I won't hesitate to recommend her should anyone need to rent/lease their property as I believe she will also do a good job for her clients.
Really appreciate you taking the time to leave such feedback. We will ensure Caitlin is made aware of your thanks.
1/5
TrustpilotThis is the most disappointing company…
This is the most disappointing company I have ever encountered. They lack empathy and are solely motivated by greed. Even if you give your all, they will still take advantage of you.
Thank you for sharing your review with us. We sincerely apologise for the disappointment you felt and we apologise if we have fallen short. We invite you to reach out to us directly so we can discuss your concerns further. Thank you
5/5
TrustpilotEllis who I saw today was very pleasant…
Ellis who I saw today was very pleasant and well mannered. He helped me receive my parking pass this morning and although he was already dealing with another tenant he still made sure to greet me and ensured that he would deal with me next. Although it was a wait, granted he was busy, he was apologetic and very kind.
Thank you for your review of the service received by Ellis, Freya. He has been given the feedback and we are glad that the issue with the parking pass is now resolved. Many thanks, John Shepherd
5/5
TrustpilotWonderful experience with the team at…
Wonderful experience with the team at the Sutton office fantastic team! Adam, Abbie, Mia, Jenna, Kevin, Callum, Tenille and Christina.
Thank you for your wonderful feedback. We are thrilled to hear you had a fantastic experience with our team in our Sutton office. We appreciate your kind words and look forward to assisting you again in the future.
5/5
TrustpilotHuge huge huge thanks to John Shepherd…
Huge huge huge thanks to John Shepherd for this smooth transition to finding a new home! Megan has been an absolute star, making this somewhat daunting process so much easier and more comfortable! Despite my many questions, she's always been on hand to help quickly and efficiently! It's been a really positive experience thanks to her and I've found a fantastic new home. I've moved a few times before but John Shepherd really have been the most supportive agents I've come across so genuinely thank you.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
4/5
TrustpilotJohn Shepard have been very supportive…
John Shepard have been very supportive and helpful. Megan who I had a viewing with for a property I now live at has been truly helpful, friendly and understanding. I was looking for a place asap and she managed to get a lot sorted for me & I moved in within 2 weeks of viewing. The property was clean, furnished & well looked after. Megan is also very polite and helpful as well as other staff members at John shepherd. A great environment with very polite staff and great customer service. I would definitely recommend :)
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotReview
I have almost finished my rental process with John shepherd and I have been very impressed and satisfied with the process from start to finish. Brendan Pearce in particular did my viewing and has assisted me throughout the whole process. I knew what was next and was completely at ease with what to expect and what I needed to do so I had a smooth process and minimal stress. Everything was dealt with in a timely manner and I felt that Brendan genuinely wanted to secure me the tenancy and always a pleasure to talk to! Would highly recommend
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotWe have dealt with Megan through this…
We have dealt with Megan through this whole process of getting our 1st apartment. Its been difficult for us as I am moving country and Megan has been a great help showing us different places when we only had limited time available. When we found the apartment we wanted she was straight on to the landlord. She kept us updated with everything as we were waiting on feedback to see did we get it. She made it ten times easier for us and any other suitation we have had when moved in it was sorted by Megan. So we appreciate all her help 😊
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotCannot recommend enough
My experience of John Shepherd Estate Agents has been nothing but brilliant. I had lots of queries, questions and worries about the process but these were all put at ease by Jack Richardson. He was incredibly knowledgeable and friendly. Jack was professional and had my best interests at heart. He would always be just a phone call away and always made me feel important rather than just another sales statistic. The team at John Shepherd were always friendly and professional and I would highly recommend.
Thank you for your kind words, it was a pleasure to able to assist you. We hope to hear from you in the future.
5/5
TrustpilotHad an amazing house tour with Faith.
Had an amazing house tour with Faith. She’s brilliant.Hoping to be working with her on future property projects.
Thank you for your kind words Oz&Gee. We are thrilled to hear you had an amazing viewing with Faith and found her brilliant. We appreciate your recommendation and look forward to supporting you in finding your new home.
5/5
TrustpilotWe had a great experience with Alexander Shomari
We had a great experience with Alexander Shomari during our house viewings. He was very patient, easy to talk to, informative, friendly, and extremely helpful throughout the whole process.
Thank you for taking the time to share your review. We are so pleased to hear about your wonderful experience. It is fantastic to know Alex made your house viewings stress-free and enjoyable. We truly appreciate your kind words and look forward to supporting you again in the future.
5/5
TrustpilotI had a difficult and complex situation…
I had a difficult and complex situation and I am grateful for the support of Lara Soars-White during that time.
Thank you for sharing your review Neil, and for your recognition of Lara. We appreciate your feedback and look forward to supporting you further.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. John Shepherd Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Royal Sutton Coldfield.
