John Shepherd Lettings reviews in Royal Sutton Coldfield

★★★★★ 4/5

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Happy first time buyers!

We are first time buyers who were quite hesitant about going through this process. Our estate agent Gurdev Sondh from the Shirley office really went the extra mile to secure the property for us. She regularly called to give updates and also advised us well. There were many delays and bumps in the road, however Gurdev's positive attitude and competency got us through and into our lovely new home.

Sukhi · 11 November 2020

★★★★★ 4/5

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John Sheppard rental

TBH not a great start with John Sheppard, the communication was distinctly lacking, problems we were told would be fixed before we moved in weren’t and it wasn’t until the threat of withholding rental money made them sit up and pay attention. We were not informed of the portal process for registering issues until I complained so was then duly emailed the link for it. There were 3 adults on the tenancy but we were only issued with a single front door key and told that it was our responsibility to get further keys cut but we must make sure we handed them in at the end of the rent. So not the most auspicious start!Then came along Lauren, she was incredibly helpful, any issues were raised and dealt with immediately, nothing was a problem and she dutifully kept is informed all the way. So our message to JS is to look to your brightest employees to see what customer service is, if we had dealt with Lauren from the start you would have got the full 5 stars.

Ralph · 3 August 2023

★★★★★ 5/5

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Would like to thank Lauren Foster for…

Would like to thank Lauren Foster for the prompt and efficient way she dealt with the ongoing problem relating to our property at Landmark.Regards, Alan Pinfold.

ALAN · 11 October 2024

★★★★★ 4/5

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Hats off to Christina Williams for unwavering Professionalism

I find working with John Shepherd Estate Agents mainly seamless. In particular I find dealing with Christina Williams very reassuring and comforting. She always responds to my queries promptly and professionally. Her service is so reassuring. Thank you Christina, a 5 star rating for you. JS keeps me informed of the things that need to be attended to. They found me tenants in no time. I would have given them a 5 star rating had it not been of the fact that sometimes they use very expensive contractors to do mandatory jobs which costs me more money than I need to fork out.

Lovemore · 10 July 2023

★★★★★ 5/5

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Excellent service from all of the staff…

Excellent service from all of the staff at the queen's road office. Kelvin, Joe and Arabel have been exceptional 👌

Des · 7 May 2026

★★★★★ 5/5

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Kelvin Zakeyo

Kelvin Zakeyo, was an amazing negotiator walked me through the viewing very professionally and the place itself is perfect. And when I said I’d love to move in on the same day he was very cooperative and ready to make it happen , I’m very thankful

Gloria · 19 September 2025

★★★★★ 5/5

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Saskia and Rahim very helpful when…

Saskia and Rahim very helpful when managing my student let! The accounts team with Margo always pay promptly and compliance always professionally sorted through Francois. Cracking team, would recommend!

Frank · 21 February 2026

★★★★★ 5/5

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Andy and Julia Smith

Andy and Julia Smith We recently sold our property through John Shepherd and had an outstanding service from start to finish from Katie and her team. The preparation of the marketing brochure, photos, a walk through commentary and video with drone footage presented the property to full advantage. Natasha did a very professional job of accompanying viewings and answering many potential purchasers questions.Harry in particular was a key player in managing the chain in a very calm and professional way. He reported progress with the other parties involved,with significant advice, on a regular basis. This was against a tight timetable. Thank you all for your support to steer us successfully through one of life's most stressful events

ANDREW · 18 June 2023

★★★★★ 5/5

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Very helpful

Property management person -Tina- always really helpful.

Ten · 4 August 2026

★★★★★ 5/5

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Highly recommend Harry .

I dealt with Harry from day one. He is thoroughly professional . Straight talking and gets things done. Really efficient and really personable.

Kim · 31 October 2024

★★★★★ 5/5

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Good service

Good service, Caitlin is my account manager and she is really helpful to deal with any issues. Will recommend John Shepherd to my friends

Cynthia · 4 October 2024

★★★★★ 1/5

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They like to hold back deposits spitefully

They like to hold back deposits for grass naturally growing weeks after you moved out!

Dana · 28 May 2026

★★★★★ 5/5

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Myself and my partner are renting from…

Myself and my partner are renting a property with John Shepherd and we dealt with Libbi Bowes and Alan Johnson during this process. Both have been very helpful making this process very easy for us.

Meghan · 27 February 2024

★★★★★ 5/5

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Joe F = amazing

Joe F is an amazing agent and on top of that an he’s absolute delight!!

Jamie · 20 May 2026

★★★★★ 5/5

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Moved to one of the property managed by…

Moved to one of the property managed by John Shepard and they assisted very well. Lily was the one who showed as the apartment and she helped us through out the process from the start till end. We are thankful to Lily that she waited for us as we were late on the day of key collection. Thats so generous of her and she is supporting us in the tenanacy period as well.

Vimal · 19 September 2023

★★★★★ 5/5

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Great service from Aleemah Aziz.

Charlie · 23 July 2026

★★★★★ 5/5

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Outstanding customer service

Gita P was absolutely phenomenal with helping us to move into our rented property and getting settled. Our rented property was recently refurbished before we moved in everything inside was new, fresh carpets and clean, freshly painted walls with a beautiful garden. Our land landlords are amazing people. I highly recommend Gita, Drew and the rest of the team.

Emily · 25 June 2024

★★★★★ 1/5

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They are lack of accountability!!!!

I am utterly appalled by the unprofessional conduct and lack of accountability displayed by Centrick (now acquired by John Shepherds). Despite my repeated efforts to resolve an issue caused by their own incompetence, they have chosen to shift the blame onto me, the tenant.Their delays and constant stream of excuses have left me in an untenable situation. Due to their failure in handling basic tenancy renewal procedures and basic obligations, I was essentially forced to remain in my property beyond the intended lease period, waiting for them to rectify their own mistakes and they were still saying it is okay and I do not need to worry. But you know what, they secretly put the extra cost on my account! After reaching out to them regarding the additional rental charges several times, they have not only failed to rectify the situation but have also threatened to deduct payments from my deposit now, showing a complete disregard for their responsibilities as property managers.Their refusal to acknowledge their mistakes and instead burden the tenant with unjust financial consequences is utterly unacceptable. It is clear that their priority lies not in providing quality service but in squeezing every penny out of their tenants.Avoid John Shepherd (Centrick) at all COST!!! Their lack of professionalism and blatant disregard for tenant welfare make them wholly unfit to manage any property.

Zifonia · 20 March 2024

★★★★★ 5/5

Google

Matt and the professional team at John Shepherd have been supportive, responsive and fully committed to selling my property. I would highly recommend them!

Sarah · 11 October 2026

★★★★★ 5/5

Trustpilot

Excellent service from all the staff in…

Excellent service from all the staff in reletting my property which became vacant and a special mention to Kayleigh who helped so much with the repairs and updates. The Lettings staff kept me fully informed and I couldn’t be more pleased with the outcome. Many thanks to you all. Sylvia Whittall

Mrs · 1 November 2024

★★★★★ 5/5

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Fabulous service !!!

This is my first time renting with John Shepherd. The process so far has been very smooth and efficient. Brendan Pearce has been my main point of contact and has so far smashed it!! He was swift at getting me a viewing and informing me of my application status. So far I can't fault my service from John Shepherd and Brendan. Thankyou!!

Claire · 25 November 2020

★★★★★ 1/5

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Need help to unwind contract

Dear all,I need help. If anyone has any advice please feel free to leave your comments.Since moving in three weeks ago, I have discovered that 1. the main door was difficult to open and close, 2. one of the light was damaged (not bulb), 3. the bed mattress was damaged, 4. the carpet was full of dust with dark spots, 5. one of chair was broken, 6. wardrobe has big whole which is also broke, 7.the toilet is smelly.I’ve waited for two weeks to get fixing, but nothing changes until now. I want to unwind contract and deposit back because when discussing the property agent stated [that it is well-furnished with professional cleanness with professional inspection].I signed the tenancy agreement on the basis of the misleading information I was given.However, agent didn’t agree to unwind (even no apology), and I’m still waiting agent to provide landlord’s detail.Except property ombudsman(I’ve submitted), anything else I can to to report this fraud?

Zhuzhuxia · 7 March 2024

★★★★★ 5/5

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I have had a very positive experience…

I have had a very positive experience working with Jamie as our Lettings Manager. Jamie has always been professional, friendly and approachable, with excellent communication throughout.

Harry · 23 September 2026

★★★★★ 5/5

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We recently rented a property through…

We recently rented a property through John Shepherd and Charlotte Milner dealt with us throughout the process. Charlotte was a great help and even went out her way to schedule a viewing for us outside of usual business hours. All questions and queries were answered quickly and we were successful in obtaining the property. If recommend John Shepherd and thanks to Charlotte and team for all your help!

Alex · 30 November 2023