Complete Estate Agents Royal Leamington Spa reviews

★★★★★ 1/5

Trustpilot

My daughter is buying a small property…

My daughter is buying a small property via this agency. To date the this is our experience of this company. 1. Poor communication 2. Providing information on progress of the contract to other properties and not the one being purchase. 3. Late surveys by their client not communicated - informed all surveys completed when they were not. Met with the DIRECTOR at another house viewing. We had hoped that we would talk through the other house situation whilst viewing another potential property. HOWEVER, he is a bully and aggressive and does not take responsibility for the information -passed by his office. With complete as a buyer you are nothing AND HAVE NO VALUE, it is all about their client. If they get anything wrong rather than apologise the DIRECTOR prefers an aggressive intimidation strategy telling my daughter she was confused. Use them at your PERIL.

Jacqueline · 4 April 2026

★★★★★ 3/5

Google

Over valued, under sold. We went with Complete based on seeing them sell in our road previously. Unfortunately, our process was not smooth sailing after we accepted an offer that was then recinded. We then didn't get any viewings and were told by Complete to reduce our price twice (despite them valuing the house, and us accepting their valuation as given). We did reduce twice, and although we had the house on for offers over, we were finally encouraged to accept an offer under. We were promised a plethora of viewings on sign up but in reality, we had only had 20 viewings booked and 18 turn up in almost 14 weeks on the market, and that was including 2 open houses. Some of this was down to the original photos being poor and having to be redone but then we missed the algorithms on Rightmove. We often felt some of the agents were apathetic, and some were incrediably patronising, especially if we were presenting as anxious due to different issues that arose. We didn't have one consistent agent either and seemed to be managed by 3 or 4 different people, which at times hindered communication. To be fair, Amy was great and explained things well. We were tied in to Complete for 16 weeks but if we could have changed agents at 8 weeks, we would have done. Also, it often felt that although we were Complete's paying client, it didn't feel like it at all, and they made some decsions that caused quite a bit of stress to our children, both of whom have additional needs. We explained this to Complete several times but we felt this was disregarded. Maybe our experience was a one off but even though we have sold, we would not use Complete again and would not recommend to our friends.

Rachel · 11 October 2024

★★★★★ 5/5

Google

Professional and proactive Estate Agent that goes beyond the norm to ensure a smooth house sale. Top quality marketing, including open days, a multi-page glossy brochure and narrated video tour of the property for social media. A thoroughly modern approach to ensure maximum exposure and sell quickly at good price.

Tim · 11 September 2026

★★★★★ 5/5

Google

Great first impression speaking to Matthew about the potential sale of my house, who then did a great job on the viewings, leading to getting a price I was happy with. The whole process was extremely quick and simple. Thanks to Amy and the rest of the team, the listing and photos were really nicely done.

Chris · 16 April 2025

★★★★★ 5/5

Google

Complete did exactly as they said, and sold my house quickly for a price I wanted. Stuart Duncan was my contact at Complete, and he saw me through the whole sale, kept me informed, and always responded immediately to my queries. Thanks, Complete, very impressive.

Alyson · 11 August 2025

★★★★★ 1/5

Google

Please avoid them! Scammers. We viewed a shared ownership property with Mathew and 2 days later he told us the property is gone. However, 4 weeks later he called my husband to fill a shared ownership form as the property is back to market and Mathew said that it will be given to us. My husband filled the from, and the next day he called us and asked us to give him our bank details and evidence of savings. I stopped my husband to do that. Otherwise he would have stolen all of our money! We told mortgage advisors of what he asked us and they said that we can report him to the police! He is a scammers. Be careful please!!!

Azadh · 3 December 2024

★★★★★ 5/5

Google

Stuart has been a fantastic support throughout the sale of my flat, from initial listing, to viewings and then supporting with getting my sale over the line. Great communication with me during the process and made it as stress free as possible!

Faye · 23 August 2025

★★★★★ 5/5

Google

Amy went above and beyond during the purchase of my property - fantastic agent, highly recommended!

Jordan · 13 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Complete - a very stylish outfit that has substance too. Stuart and Amy were very helpful in facilitating the different aspects of our sale and purchase. If you can ever convince me to move again, I wouldn't hesitate to use Complete once more.

Harrie · 12 December 2023

★★★★★ 1/5

Google

Lettings manager at Rugby office is very rude, intimidating and engaged in harassment towards customers, especially those with disabilities on the telephone 18/09/2024. The lettings manager had the bad manners to put the phone down when I asked to speak to a manager again extremely bad customer service!! The manager is Unprofessional, rude, and makes false claims about customers being aggressive when they’re not - the only person who’s aggressive is letting manager in the Rugby office I would welcome a call from the managing director!

Paul · 11 October 2024

★★★★★ 5/5

Google

From the beginning we have had an outstanding service from Complete. There is energy and drive in this company and it is just what we wanted, as we had already seen a house we wanted to buy. Our own house was on the market within a week and we sold in three weeks. The marketing material was of an extremely high standard and no doubt helped us to sell so quickly. In the latter stages, Stuart was extremely attentive and went to great lengths to drive the legal process to a conclusion. There were many obstacles to cross and Stuart was always there for us, keeping us well informed throughout and helping us to stay calmer than we would have done otherwise. The whole team has been professional and we will continue to recommend Complete.

Ruth · 12 December 2023

★★★★★ 5/5

Google

Stuart gave us a fantastic, professional experience from start to finish, whilst selling our house for us. Complete are the only estate agents I’ve ever used where they talked me through a tailored strategy for selling my home. Thank you Stuart!

Rob · 16 July 2025

★★★★★ 5/5

Google

Stuart Duncan was our contact. He definitely worked and toiled above and beyond what he needed to. Due to his efforts we managed to keep roughly to the time frame we needed. He was an extremely effective conduit between particularly obtuse solicitors. Would definitely recommend them again.

Bill · 16 April 2025

★★★★★ 5/5

Google

We had a very positive experience with Complete . Our sale should have been a straightforward one, but it ended up being a bit testing at times! Thankfully Philippa was always at the end of the phone chasing up solicitors and keeping us posted, if it wasn't for her we would probably still be in limbo! So a big thank you to you Philippa, keep up the good work 👏

Jo · 10 April 2024

★★★★★ 5/5

Google

Big thank you to Brian Williams and his team for managing the sale of my house. They have been outstanding at every stage. Brian is very knowledgable of the local area. He provided very useful insights and was very prompt with excellent marketing. Stuart Duncan had been very helpful with great communication, providing honest advice throughout the process. And, Steve Williams was very prompt with excellent communication. Overall very professional and trustworthy team of people, highly recommended their services..

Ajay · 13 September 2023

★★★★★ 5/5

Google

Complete estate agents were recommended by a friend and they were amazing. I took on board Brian’s and Stuart’s advice commencing with the price, accurate photos and drone work, through to the completion day. What I found outstanding was the communication that put my mind at ease. Thoroughly recommended if you want a professional sale. ⭐️⭐️⭐️⭐️⭐️

Louise · 25 March 2026

★★★★★ 5/5

Google

We bought a house with Stuart acting for the vendor - he kept us well informed, was responsive and helpful to our enquires and helped move things along so we completed in good time. Thanks Stuart

Carol · 19 April 2025

★★★★★ 1/5

Google

Viewed a property with them and made a full asking price offer! They virtually laughed and to date I have heard nothing. I have noted on right move that it has been sold! It would have been polite and professional to advise us of this. Very unprofessional company and rude. *** the property was Wilmhurst rd, Warwick and we were the first to view on Saturday.. I viewed with my partner and have heard nothing. 13.12.23 - no reply or further comment then??

Marc · 11 January 2024

★★★★★ 5/5

Google

Working with Stuart Duncan on the purchase of my house could not have gone more smoothly. Stuart kept in contact regularly with important updates and was always available to answer questions. I wouldn't hesitate to go back to Stuart and Complete in the future. Thanks!

Flo · 11 October 2024

★★★★★ 1/5

Google

Awful service. Multiple emails and enquiries ignored. AVOID IF YOU CAN.

Zhe · 25 March 2026

★★★★★ 5/5

Google

We had a great experience buying our first home together through Complete. Stuart was extremely helpful and professional throughout the process, kept us informed and helped us to complete the purchase quickly. We'd also like to thank Steven for negotiating the offer on the day. We are very happy in our new home and would recommend Complete!

Naomi · 12 December 2023

★★★★★ 5/5

Google

Stuart was so helpful in both selling our home and purchasing our new property. Complete provided a thorough service for a competitive price, with the added bonus of a virtual walk through which was extremely useful given the current restrictions, as a brilliant resource both for selling our property and viewing prospective properties with them. Everything was clear and an easy process, and we felt Stuart really wanted to help us get the best possible price for our property, while also helping us navigate the sometimes tricky process with solicitors and buyers. We would have no hesitation in recommending them, and using them again!PositiveProfessionalism

Nicola · 14 June 2021

★★★★★ 5/5

Google

Great experience with Complete, they made what could have been a stressful move very straight forward and efficient. Stuart and the team were always on hand to answer questions and sort things out with prompt replies & action. Would recommend.

Ralph · 11 October 2024

★★★★★ 5/5

Google

Buying during Covid times is added stress to what is already a stressful process. But Complete Estate Agents, especially my agent Stuart Duncan, was 100% committed to help support me through the whole process. Communication was excellent and Stuart was always available to answer my queries, help me with stressful solicitors and a chain that was pressurising me to move forwards quickly. I always felt reassured and fully updated on everything happening with my purchase. Thank youPositiveResponsiveness, Professionalism

Viki · 27 August 2021