Trusted Agent profile · Royal Arsenal Riverside
★★★★★
492 reviews across 1 platform
Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
Berkeley Homes East Thames Ltd's office in Royal Arsenal Riverside, at Sales and Marketing Suite address:, is rated 3.8 out of 5 across 492 reviews on 1 platform.
Every review we hold for the Royal Arsenal Riverside office, from every platform, shown as written. First names only.
5/5
TrustpilotReiss Mant, customer service team
I am from California. I knew not much at all about UK. Reiss Mant (customer service team) helped and informed me about every detail along the way. He helped to coordinate the furniture moved in. So, i am able to sleep in my new home, the day i arrived in London. It's just amazing!
1/5
TrustpilotDon’t even think about buying a home…
Don’t even think about buying a home with them unless you want them to take your money and then wash their hands of any issues you have and you want to deal with horrific customer service standard!! Quality of the homes on Highwood are an absolute joke and how they have been passed by the NHBC is questionable with the issues being raised.
5/5
TrustpilotQuality is very good and customer…
Quality is very good and customer service is excellent!
5/5
TrustpilotHighly satisfied with Berkeley Homes
Highly appreciate with the works of sales team as well as the customer service team members. They always provide me updated information and try their best to meet my request. Of course the most important thing is the good quality of the house and their brilliant follow up services for defects found.
5/5
TrustpilotI really appreciate everything from…
I really appreciate everything from Berkeley Group. I bought several properties in Fulham Reach and Beaufort Park for living and invest as well. The design, building, concierge, gym and Tesco express everything is wonderful, you can ask for nothing more! Especially the management of the estate, they do anything they can to meet your need to run your property smoothly.
4/5
TrustpilotNicely built homes
Nicely built homes Except for the rear gardens for the price of the home should be a lot better full of weeds and not even level. Really annoying to look at. House nicely laid out inside good kitchen appliances Built in wardrobe are nice and bathrooms nice.Customer service very friendly and can’t do enough. Constant contact to see if everything is alright.
1/5
TrustpilotBerkeley build death traps.
I bought a Berkeley flat. The building it was in burnt down in 20 minutes 2 years ago due to design level errors in the fire safety features. I now live in rented accomodation with my wife and 2 small children. Berkeley still haven't admitted liability despite the fire brigade's report pointing the blame at their corner cutting. Buyer beware.
1/5
TrustpilotABSOLUTE SCAM!!
ABSOLUTE SCAM!!! ONCE THEY HAVE CONNED YOU OUT OF YOUR MONEY FOR IMPROPERLY BUILT “HOMES”, YOU WILL ONLY EXPERIENCE TOTAL LACK OF ACCOUNTABILITY AND GASLIGHTING FROM THEM!!! THEY SHOULD BE MADE TO PAY BACK EVERYBODY THEY HAVE EVER SOLD PROPERTY TOO AND LEGALLY SHUT DOWN!!!
5/5
TrustpilotThe agent
The agent, Michelle Murphy is very helpful and professional
5/5
TrustpilotPersonal Touch
The customer service done well on updating of apartment handover and development progress. Danielle been very meticulous, patience and responsive in assisting me on the progress and handling over of my apartment. It's been a smooth process even I'm not in UK personally. Like the few videos which to keep me updated with the progress. Do keep up the good work!!
5/5
TrustpilotLegal Completion with additional cost
Overall positive experience for me but the end part during completion, I wish that more information such as additional costs due to contract extension can be made known earlier so I can do something about it instead of just paying passively. All critical dates with cost impact should be provided upfront to the buyer.
5/5
TrustpilotOutstanding service and quality
Just purchased a property from Berkeley, they have lived up to their existing outstanding reputation. Their teams from sales to after care have all been super friendly, helpful and efficient. Their service is 10/10 for me.Not only that, the quality and design of the build is very high and has left me very impressed.Would highly recommend a Berkeley home to everyone!
5/5
TrustpilotFirst purchase experience of a house in…
First purchase experience of a house in the UK, very customer centric experience, such a good journey from the start with lots of online communication till the physical contact of house handover. My wishes and requests were well taken care of . Good quality of property and friendly customer services. Highly recommend!
5/5
TrustpilotVery good experience
Very good experience on switching pot and after the completion day, they handling all the snagging issues very fast and very helpful.
5/5
TrustpilotExcellent Services
Seema Gajjar and Martina Bird are the superstars serving their customer well. Their prompt response time of the customer requests and the quality of work is excellent!!! Highly recommended the Berkeley Groups property to others without hesitation.
5/5
TrustpilotBrilliant experience from day 1
Brilliant experience from day 1; the staff at Berkeley have been excellent and did everything to maximise a smooth handover for our purchase. Thank you.
5/5
TrustpilotEverything is excellent only the price…
Everything is excellent only the price should be more fair
5/5
TrustpilotExcellent Job Overall
Very happy with our recent investment in a flat at SQP. Given that we are based overseas it was essential that the sales / service team kept us abreast of all upcoming deadlines etc. throughout the project - which they did. Also, found the team to be most helpful, prompt and accommodating on our various queries. Excellent job overall.
5/5
TrustpilotV good experience
Sales team were great, clear and easy process throughout, and team who did the demo post completion excellent. Completion day gift was a really nice surprise.
4/5
TrustpilotOverall very happy with Berkeley Homes…
Very happy with Berkeley Homes customer service. Our new home is stunning and we are very happy. Some room for improvement and a bit of tweaking/tightening up needed to take my survey up from a 4 to a 5/5, but overall very happy with our new home the the service given by Berkeley Homes.
5/5
TrustpilotMany thanks to Berkeley Team! We have just moved into our new…
We have just moved into our new Berkeley apartment. The team has been very helpful during our move. We’re very impressed with the very good quality of the apartment and the responsiveness and attentiveness of the Berkeley team. We feel like we are in good hands and trust they will continue to provide excellent management service.
5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
5/5
TrustpilotBerkeley’s Customer Relations Manager…
Berkeley’s Customer Relations Manager did a very good job by updating me closely with the home building status, arranging the new home demonstration and helping me to follow up the snagging list before completion.
5/5
TrustpilotVery Good service. The whole process from very beginning…
The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Berkeley Homes East Thames Ltd's Royal Arsenal Riverside office has 492 reviews across 1 platform: 492 on Trustpilot (across the whole business).
Berkeley Homes East Thames Ltd Royal Arsenal Riverside is rated 3.8 out of 5 across all 492 reviews.
Berkeley Homes East Thames Ltd Royal Arsenal Riverside, Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA.
