5/5
TrustpilotGood quality apartment
Good quality apartment, the entire estate has very nice layout, helpful and efficient customer care staff. Worth the premium paid.
Trusted Agent profile · Royal Arsenal Riverside
Berkeley Homes East Thames Ltd Royal Arsenal Riverside reviews
★★★★★
495 reviews across 1 platform
Sales and Marketing Suite address:, Imperial Building, No.2 Duke of Wellington Avenue, London, Royal Arsenal Riverside, SE28 0FA
Berkeley Homes East Thames Ltd's office in Royal Arsenal Riverside, at Sales and Marketing Suite address:, is rated 3.8 out of 5 across 495 reviews on 1 platform.
Reviews
Every review we hold for the Royal Arsenal Riverside office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotBerkeley’s Customer Relations Manager…
Berkeley’s Customer Relations Manager did a very good job by updating me closely with the home building status, arranging the new home demonstration and helping me to follow up the snagging list before completion.
5/5
TrustpilotVery Good service. The whole process from very beginning…
The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.
1/5
TrustpilotPoor service
Went to see new development at Edenbrook development.We found service consultant lady was very rude. she didn’t even bother to show the house and explain, we couldn’t get answer for our queries. she doesnt know anything about product she is offering. The way how she was talking was very rude and lack or professionalism which put us of straight away.
1/5
TrustpilotUnsafe building - do not trust
We bought a house that was built by Berkeley home. It burnt down really fast because it was missing fire breaks in the walls. A report investigating found this out. Berkeley have tried to dodge this and have taken no responsibility. Google Worcester park fire, all the material is online. Do not trust this company!
5/5
TrustpilotI know it’s an old saying but the…
I know it’s an old saying but the Customer does come first with Berkeley Homes. Through issues with our chain we were supported all the way. Thank you
2/5
TrustpilotConcierge like to go round taking…
Concierge like to go round taking pictures of peoples balconies just for having a couple bits of washing on their, even though we are in an energy and environmental crisis. Service charge is a rip off as well. Its not great. Don’t bother. Freehold> leasehold all the way.
2/5
Trustpilotemergency centre does not pick up call
The 24 hour emergency centre does not function. No one picks up the phone, even on Saturday non busy hours. I left message. No one called back. It was about water leak. The one who was in charge of emergency should be responsible.
4/5
TrustpilotI’m happy with the overall purchasing experience
I’m happy with the overall purchasing experience and I only wish the developer can consult with us regarding the design and let us engage more and the customer service team can be more responsive.
5/5
TrustpilotBig Thanks to Frances, Martina, & Kerri !
The entire estates team at Hareshill have been excellent. I’ve been amazed on how good the customer service has been. Quick to react and excellent at following up.
5/5
TrustpilotGreat experience from beginning to end …
Great experience from initial enquiry through paperwork and completion and ending with a seamless move in. Berkeley is amazing - it’s people make the difference!!
5/5
TrustpilotAmazing company
Amazing company, from start to finish. They helped with all my questions big or small and never made me feel like an idiot. They made everything so personal, best decision I could have made. The quality and finish is great, and they all go over and above to help.
5/5
TrustpilotThe customer services team of Berkeley…
The customer services team of Berkeley provided timely, professional and consistently good services throughout the property purchase process. It’s really good experience for us. Thanks.
5/5
TrustpilotThe best developer I know
The best developer I know. High end spec, great customer journey from the start until completion and beyond. Can’t recommend them highly enough.
5/5
TrustpilotIt was a pleasure to buy a flat from…
It was a pleasure to buy a flat from Highwood Village the staff was very helpful and polite the sale went very well also there solicitors was very helpful the flat I bought its fantastic very pleased with the way it turned out just what they said a lovely building.
1/5
TrustpilotDo not buy from Berkeley
Do not buy from Berkeley. Lived in a flat in Worcester Park which burnt down in 20min. Berkeley initially admitted liability (staying they had let us down) but since the passing of Tony Pidgley they have made a U-turn and denying all. They build shoddy homes that are made to look nice.
1/5
TrustpilotDreadful experience - Brammer Close, Ossett
Was a very pressured buying experience. When we eventually moved into our house 2 months later than planned, the house was half finished. 7 months (and counting) we're still waiting for major snags to be dealt with and we still don't have tarmacced road or street lights. Zero communication from the site team. Wouldn't recommend these amateurs.
1/5
TrustpilotTree Murderers
On the first day of lockdown the bailiffs felled The Tree of The year, voted by Woodland Trust, The Happy Man Tree in East London. Berkley's destroyed other 60+ mature trees to clear space for development on this site. They first plan their layout and then destroy everything on it's way .Please look at thehappymantree.org
5/5
TrustpilotGood experience
In the past 7 years, I have purchased properties from the Berkeley Group twice. I’m very satisfied with their products and services. They did pretty good and precessional jobs from Sales to Customer Care. All the building materials and appliances in the house are the best. I enjoy living in Berkeley’ house.
5/5
TrustpilotGreat customer services from all team…
Great customer services from all team members. They were very helpful and quick responsive.
5/5
TrustpilotI’m very happy with my new flat!
I’m very happy with my new flat!Great sales team, great support until I got my keys and moved in. The company is also quick to reply to any after-sale queries. All my requests have been met. I’m really happy with the design of the whole building and of my furnishings. Thank you
1/5
TrustpilotNightmare company
Nightmare company. Don't care about who lives around their builders sites. Start banging and drilling before they should. The most inconsiderate company I know.
5/5
TrustpilotGreat Purchase from a perfect contractor.
The whole process of buying my first investment property was made so much easier by the whole Berkeley homes team from initial interest to hand over. I had a great on-site manager called Leonardo da Silva who went out of his way to make the whole process as pain free as possible.
5/5
TrustpilotWould definitely recommend and use…
Would definitely recommend and use again in future
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