Linley & Simpson Roundhay reviews

★★★★★ 5/5

Google

From beginning to end I can not fault the process and staff, I received service and help above and beyond other letting agencies I know . Staff in the Roundhay office are second to none and very impressed with their professionalism and help received. Calum guided me to the right property according to my needs, Peter on viewings was very helpful and Rikesh second to none in help given. I am unsuprised from my research they previously held Sunday Times letting agent of the year . I have to say the service was outstanding and adapted to blend needs of the tenant and landlord.

Ian · 9 June 2015

★★★★★ 3/5

Google

Generally Linley & Simpson are OK, I was looking to move to Leeds from south and they managed the viewings quite well. At times I had to ask my colleague to go and have a look at the properties, which L&S were quite accommodative knowing that I was based in south and it would take time and effort to come to view the properties up north. After a property was agreed everything went quite well but (not sure for what reason) I was only informed a day before my move regarding the contract documents and other supporting documents - Although they knew when my moving date was arranged, this put me in a very awkward position. They even turned down my colleague who came to collect the keys for me (although they knew about the situation and I had agreed with them with regards to the key collection). Anyways it was sorted they gave the keys to my colleague - again they did not mention to my colleague about the entrance security number to open the door - having queried with them, he was told there is no entrance code it will be open. Again this put me off because they had to search through all the documents and speak to other tenants in the apartment to open the door for them. Again I wasn't happy with this unprofessional behaviour. I was not impressed with the behaviour of one of their colleague from Roundhay office (especially somebody called Dan & Jack) who after our repeated calls to check with landlord with regards to early move out - they did not have a courtesy to call me or my wife back and inform that they were not getting hold of the landlord. Again I felt it was very unprofessional behaviour shown by some of the team members - not all others were good. So overall my experience was not so good with them - But this is just what I felt and what me and my wife had to undergo during our short stay at a property rented by L&S. Overall a mixed experience of both good and bad customer service.

Shujat · 9 June 2015

★★★★★ 4/5

Google

We spoke to Linley & Simpson to book a viewing for a house last week. They were professional and helpful in organising this on the phone and we then met with Daniel for the viewing itself. He gave us details as we viewed the property, checked if we had questions, talked us through the process if we decided we were interested. He gave us the details of the property too. We found him polite, friendly, professional, informative. Following this, we did put in an aplication and it was dealt with promptly and I managed to speak to the people I needed to easily without any problems. They got back to me efficiently and seem to be easy to deal with. we are satisfied with the services we have received from this company.

Chris · 9 June 2015

★★★★★ 4/5

Google

My girlfriend and I rented a property for 14 months through the roundhay branch, a gorgeous 2 bed flat on moortown corner. We had a couple of snags when we moved in, such as not getting the correct fobs which were ordered immediately and came within a week, and a problem with the heating which one of our neighbours actually helped us with. Other than that (which is probably more of a reflection on the property than the agency) we had no problems over the whole of our tenancy and really enjoyed our time in the flat. We have since had our full deposit back within 2 weeks of moving out, even though we admitted to a couple of damages in the flat, which both Linley and Simpson and our landlord were happy to waiver due to being good tenants. Would definitely rent through them again, only reason it's not 5* is the snags at the start. Belgravia flat, you will be sorely missed!

Adam · 9 June 2015

★★★★★ 5/5

Google

Having viewed over 30 properties to rent around Leeds with multiple letting agencies we have found Linley and Simpson to be the most professional and friendliest. They always had viewing appointments available at a time to suit us particularly at short notice. We viewed just over 10 properties with Cleo and each time, she was extremely friendly and informative, and had sound knowledge of the surrounding and local areas to suit our taste and needs. With each property, she was knowledgeable about the interiors and exteriors of the property and provided us with viewing options to suit our criteria. We are really excited to be moving into our new home and very pleased with the outstanding customer service we have received, from viewing properties to actually securing one. Would definitely recommend this agency.

Praline · 9 June 2015

★★★★★ 5/5

Google

We recently sold our house through L&S with great results. David, Shelley and Harriet were great - very professional and competent. I would recommend them above other estate agents in Leeds.

Mick · 9 June 2015

★★★★★ 5/5

Google

It was nice experience with Linley and Simpson Roundhay, Hollie and rest employees are polite and helpfull. Thanks a lot.

Bindiya · 8 May 2023

★★★★★ 1/5

Google

Be careful when paying holding fees to this company, they took ours and then cancelled our application because I made a mistake on some paperwork, stealing £160

Paul · 11 August 2022

★★★★★ 5/5

Google

Thanks to Ric Mandalia for keeping me fully up to date whilst L&S found a new tenant for my apartment. Great new tenant and only a one day void!

Steve · 9 June 2015

★★★★★ 1/5

Google

They have ignored an issue of extensive mould for three months. Left for Christmas without scheduling a contractor.

Sarah · 15 January 2025

★★★★★ 4/5

Google

Having spent rather a long time looking for a suitable property, I was delighted when Rik at Linley & Simpson organised consecutive viewings for me so that I didn't have to take too much time out of the office. The lovely Katherine showed me around 3 properties and was more than helpful; going above and beyond by giving me a lift to my next appointment when we had finished as I was running late!

Laura · 9 June 2015

★★★★★ 5/5

Google

I was a tenant with Linley & Simpson for over three years and all I can say is what a great service. We had several expected issues like broken washing machines e.t.c. all of which were fixed and/or repaired in a short space of time with minimal impact on our day to day. The staff are really helpful and I would recommend this branch to anyone looking to rent a managed property in Roundhay/Leeds.

Stuart · 9 June 2015

★★★★★ 1/5

Google

I was delayed moving into my flat as they were sending in cleaners (the flat had been empty for a month). I got in and there was still black mould on the walls. …

Annie · 15 April 2024

★★★★★ 5/5

Google

Purchased through Linley and Simpson and had great service from Amy. Very friendly, approachable and understood when our lender was frustratingly holding the process up which we couldn’t do anything about. Great communication.

Louise · 2 May 2024

★★★★★ 5/5

Google

As a landlord, I have been a customer of Linley & Simpson’s for over 4 years. I have always found their service to be courteous and professional. The most important thing for me, particularly as I live in the USA, is that the communication is concise and timely. One thing I can certainly say about L&S and Joe in particular, is that this level of communication consistently meets those requirements.

Dillon · 8 June 2019

★★★★★ 5/5

Google

Jacob, Ami & Steve have been great from Roundhay always communicating with any question & made the complicated task of moving easier, and kept up the contact once we moved! Thankyou

Matthew · 7 June 2021

★★★★★ 5/5

Google

Linley and Simpson were excellent from start to finish. Nice staff showing me around the rental house and very efficient office staff. I have given them a five start rating as they acted over and above what was normally required of an agency and were very understanding when my property failed to sign and exchange on time by negotiating an extension of time with the landlord. thank you all at Linley and Simpson

Sue · 9 June 2015

★★★★★ 1/5

Google

If I could give zero stars I would! …

Gjyslyme · 15 April 2025

★★★★★ 5/5

Google

Such friendly and warm staff, amazing communication and always so helpful. We are so happy to have found our perfect new home through them! Thank you, Jazz & Jason

Jasmine · 7 June 2021

★★★★★ 5/5

Google

Rik showed me around my flat and was very helpful and professional. Rik supported throughout the process, and is quick & reliable. V Impressed so far with Linley and Simpson.

Simon · 7 June 2020

★★★★★ 5/5

Google

Used Linley and Simpsons to rent out my property. Jon Mcall, especially is a thorough professional and did a fantastic job putting things in place. I was able to find a very good tenant in a very short time. Great customer service too. Had a good experience and would recommend highly.

Sumona · 7 June 2022

★★★★★ 5/5

Google

My experience was awesome. A very stand-out customer service at par with the excellent ones I have been served in Canada. From the hearty friendly laughter of Cleo to Rik's Will Smith's effect on me, they absolutely made my 6hrs London - Leeds round trip a short walk to the kitchen. Very professional, yet, close-up enough to make you feel generously at home. Keep it up.

Amos · 8 June 2016

★★★★★ 5/5

Google

I would like to say a huge thank you to the people that we have dealt with during our application process (Rik and Catherine), it has been such a stress free and well communicated process and your professional and knowledgeable staff have been on hand to make sure we were well informed and aware throughout. Totally helpful and awesomely professional, will recommend to friends and family.

Ted · 9 June 2015

★★★★★ 5/5

Google

As a landlord I wanted it to be known how impressed we have been with Gemma Stewart over the past couple of months. She has been nothing short of brilliant in assisting with the re-decoration and juggling the numerous contractors and quotes which we have been through. Her attention to detail and flexibility was paramount in allowing us to make decisions in a timely manner.

Paul · 8 June 2016