Trusted Agent profile · Rotherham
★★★★★
1,377 reviews across 2 platforms
54 High Street, Maltby, Rotherham, S66 8LA, S66 8LA
William H Brown's office in Rotherham, at 54 High Street, is rated 2.5 out of 5 across 1,377 reviews on two platforms, including 198 Google reviews rated 4.9.
Every review we hold for the Rotherham office, from every platform, shown as written. First names only.
5/5
GoogleThank you so much Aimee for going above and beyond to assist me in my search & being so understanding of my property needs and situation.
It’s really lovely to read another 5* review Frances. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleCalum, Courtney and the whole team @ William H Brown Maltby have been amazing from start to finish! It’s been a long process with a few set backs but they went above and beyond to ensure things worked out. We can’t thank them enough ❤️❤️
Thank you so much for your kind words! Our team at William H Brown Maltby is dedicated to providing exceptional service, no matter what the circumstances may be. We're thrilled to have helped make your experience a positive one. Your satisfaction means everything to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAs a first time buyer, I cannot recommend William H Brown enough. Ed Witten took over our mortgage proceedings when our initial mortgage consultant left and he was amazing, taking the time to talk through every step of the way, and when it came close to the expirary of my mortgage offer, he took it on himself to arrange an extension and keeping me updated. Fantastic service and will definitely use the mortgage services provided by William H Brown again in the future.
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them Emily. Kind regards, Lucy, Customer Relations.
5/5
GoogleAs first time buyers we honestly didn’t have a clue what we were doing. Amy and the team has been a big part of this process and we really couldn’t have done it without her, she regularly checked in and updated on the process, thank you everyone!
5/5
TrustpilotSwaffham - Aston 10/10
Aston at the Swaffham branch was fantastic. He made us feel really comfortable and answered all the questions we had. As first time buyers it can be all very overwhelming at times however Aston made the process very simple. 10/10. Also Tony and Emily at the Swaffham branch are great. All very friendly and they are there for you across your house buying journey.
1/5
TrustpilotDeal with William h brown at your peril…
Deal with William h brown at your peril . The motto of the parent company Skipton building society is "Founded on Fairness" but I think it should be "looking after number one".
1/5
TrustpilotI found a rental property online and…
I found a rental property online and asked for a viewing. The property was located over 100 miles from my residence and as a consequence of this the employee said that they had a recent video of the property, she sent it to me and it looked amazing so I put in an offer. Contracts were exchanged and then on the day of moving the agency contacted me to inform me that the cooker had been condemned and had to be removed from the property and that the landlord was now refusing to buy a cooker and that they were not required to provide one. As you can appreciate at this stage I was very upset, however the agents said they would get back to the landlord to see if she would change her mind. The contracts had already been exchanged and the landlord was refusing to honour her side of the agreement on the moving day when the arrangements had been made and I had moved out of my current home. I would not use this company at all they have no common decency and to add salt to the wound I have to take them to court to get my money back for the E first months rent and deposit because they think that I should be held to the fixed term contract and be liable for paying the rent nevertheless! Do not trust this company!!!
5/5
GoogleA massive thank you to Ed at William H Brown, he made our mortgage experience with buying our first home so easy, from start to finish he made sure we understood exactly what everything meant and helped us with any questions we had along the way mortgage related or not, could not recommend enough, will 100% be using in future and could not recommend enough! 5 STARS!!!
Thank you so much for your wonderful 5* review Finley! We're thrilled to hear that Ed made your first home buying experience smooth and easy. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotKEEP AWAY
if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate
5/5
TrustpilotRotherham branch
Our Estate agent Ellie from the Rotherham branch has been extremely helpful. She has answered every email and call and has always made herself available to answer any questions we have had. She made the house viewing very enjoyable had has walked us through every step of the application process. Ellie is a fantastic estate agent and a credit to the Rotherham branch
5/5
Googlewe are first time buyers that didn't really know where to start! found a house we loved being listed by william h brown and after aimee being so helpful and keeping us updated with the process and sale, we decided to go with their mortgage advisor ed who worked tirelessly to get our mortgage application accepted! we hit a lot of road blocks and the team helped us get through every one of them. thank you aimee, courtney and ed!
Many thanks Leonnie Moore-Cornish for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
5/5
GoogleAimee was amazing when helping us purchase our house. Constantly going above and beyond for us especially with the solicitors. Could not recommend enough.
Thank you Jamie for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDo not use this estate agent
Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.
5/5
TrustpilotWilliam H Brown in Bury St Edmunds are…
William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.
5/5
TrustpilotWilliam H Brown - Bury St Edmunds
If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.
1/5
TrustpilotI was the winning bidder for the…
I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).
5/5
GoogleWe have recently used Ed at the Maltby branch who has guided us through everything. Ed took care of everything and guided us through a really tricky remortgage application. We cannot recommend Ed enough! Thanks Ed, I can't imagine this process being as stressful free without you.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleThese guys are the best! Calum, Harry and Grace were brilliant. I never thought I'd be sitting in my new dream home writing this review but thanks to these wonderful people....I am.... They have made all our dreams come true. The journey was very rough at times , it was not easy but I feel that without W H Brown Maltby I would not have done it. They went above and beyond over and over to get us where we wanted to be. Calum provided us with the best service I've ever known and I have very high standards. He smashed them. If I ever decide to sell again ...I know just where to go. Janette
5/5
GoogleTo say we wasn’t actually selling our home through them, they helped push the sales of the others in the chain and get us moved in to our new home. A big Thankyou to the Maltby team
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Feedback and Support Team.
1/5
TrustpilotThe state Agent special in Hull area w…
The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-
5/5
GoogleThe service provided at the Maltby branch of William H Brown was excellent. After a long pause in an offer being accepted and waiting for solicitors, I enquired at the branch for a progress report. Aimee pulled out all the stops, working tirelessly to find out what the delay way, and went well above and beyond what I would have expected, calling solicitors on both parts, engaging with the buyer, and keeping me informed of the progress she was making. I was very impressed with her professionalism and her personable approach to hurrying along the process. A first-class service.
Many thanks for your fantastic 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleOur experience with wh browns was brilliant and a privilege to work with them. They went up and beyond with everything they did for us. Would have no problem with recommending them to anyone.
Thank you so much for your kind words! It was our pleasure to work with you and we are thrilled to hear you had a brilliant experience with us. We always strive to go above and beyond for our customers. Thank you for choosing us and for recommending us to others. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEd was so helpful and knowledgable when helping us apply for a mortgage. He was very supportive and answered all our questions and kept us updated throughout the process. He gave us great advice on the different mortgage terms and the benefits of these and helped us pick the best mortgage for us. I would highly recommend Ed for anyone needing mortgage advice. Thank you Ed! Harriet & Sam
Hi Harriet and Sam, Thank you for sharing your positive experience with Ed! We are delighted to hear that he provided you with helpful and knowledgeable mortgage advice. We appreciate your recommendation and look forward to assisting you in the future. Best regards, William H Brown Estate Agents Maltby
1/5
TrustpilotI do not have words for this level of unprofessionalism and incomptence
Just poor on every level. Communciation has been abysmal from the start. I feel I have been lied to on several occasions and it is clear most members of staff don't give a damn. Avoid I have the great displeasure having to deal with these people over the last fortnight regarding a property I want to rent. There have been issues right off the bat, including an agent called George not turning up to a viewing because he forgot and it taking four days and six phonecalls for me to be told that no-one in the office I was calling was going to call me back and I needed to call elsewhere. No apologies offered at all. It got worse when I put in an offer on a property though. When I put in my offer I was asked some questions and these identified I would need someone to guarantee my lease. That's fine, I'd anticipated that and my parents were willing to do this for me. I dealt with an agent called Sam who called them before putting in my offer to ensure they would meet the criteria for a guarantor. At this point, or at any point during the process, Sam never gave any indication that they did not. This only came to light approximately a week before I was due to move in (my parents are semi retired and generate a portion of their income through investment property and the stock market. This was apparently unacceptable for a guarantor. Which would have been fine, if Sam had told them that from the start). We found a solution, where my parents would pay my first six months rent and I'd then rent from the landlord. I had to chase (approximately four phone calls) to get this answer from him and even then, I had send him back to renegotiate as he had not done this properly (he attempted to agree a six month lease when both me and the landlady wanted something longer). When putting in my offer, I had agreed to go into a zero deposit scheme and paid £250 in order to do this. The issue with the gaurantee also took my out of this scheme, although this was never communicated to me at all. If I had known, then I would have reconsidered my position. Because Sam did not mention the problem when it arose, I was not afforded this opportunity. The only warning I had that extra money was needed, came to light when the invoice arrived and they had stuck an additional £1200 onto the fees. The only possible inkling we had about this was a phone call from Sam about 20 minutes before the invoice was sent, which lasted for all of 30 seconds and briefly mentioned a deposit. Something that I thought had already been paid and had no reason to suspect otherwise. I want to be clear here, the fact I failed the checks is not the problem (I'm a recent university graduate moving from part time to full time work and separating from my partner. I'm not naive to the fact I do not look good on paper). The lack of communication and the lack of care from Sam and his director, Rachel is. They prevented me from making a decision with the full facts. I have been left feeling utterly lied to and like I have no choice but to find an additional insane amount of money or leave me and my children homeless. Salt was further rubbed into the wound as when I called Rachel to discuss this, she sadly decided to double down on the lie that Sam had discussed this deposit with me and implied I was making it up. I have emails to confirm this deposit was never mentioned. No apologies were forthcoming, just a shoulder shrug and an offer to refund my holding deposit as well as a sly comment that it's a landlord's market right now, which is just further confirmation of how little they value potential tenants. No property is worth having to deal with these people.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
William H Brown's Rotherham office has 1,377 reviews across two platforms: 198 on Google, 1,179 on Trustpilot (across the whole business).
William H Brown Maltby is rated 2.5 out of 5 across all 1,377 reviews, and 4.9 out of 5 on Google from 198 reviews.
William H Brown Maltby, 54 High Street, Maltby, Rotherham, S66 8LA, S66 8LA.
