William H Brown Maltby reviews in Rotherham

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 5/5

Google

Ed was fantastic and helped us understand every step of the process as first time buyers. He’s very easy to talk to and is more than happy to help with any of our concerns. Definitely would recommend. Thank you ed so much.

Adele · 11 February 2026

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 5/5

Google

Ed was a fantastic help as always, friendly and positive. Highly recommend.

Alex · 11 September 2026

★★★★★ 5/5

Google

From a buyers perspective Courtney and her team were excellent all the way through, very accomodating and worked hard to get the completion done in time for Christmas. Well done !!!

Michael · 21 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 1/5

Trustpilot

Made appointment to sell my barn…

Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.

Robin · 8 June 2026

★★★★★ 5/5

Google

Great Team & Service at William H Brown Maltby. Ed, Courtney and everyone else. Mine and my wife's first house purchase. They were very helpful and always helped us whenever we didn't understand something. Would Highley recommend them to other people and family members and would definitely use them again. Thank you for everything yous have done for us. Darren & Carol.

Paranormal · 15 July 2025

★★★★★ 5/5

Google

Callum was absolutely brilliant from start to finish. He went above and beyond for me, and answered all my questions with haste (there were a lot of questions from me!). I would absolutely recommend using W H Brown, they helped secure my first property and were wonderful along the way.

Abbie · 30 November 2023

★★★★★ 5/5

Google

Courtney was very helpful from start to finish and all the other girls who helped. would 100% recommend

Linzi · 2 May 2025

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 1/5

Trustpilot

Do not recommend renting with WHBrown

I don't usually leave reviews but the horrific experience I had renting a property with William H Brown warrants letting others know how this company functions. From start to finish things were conducted haphazardly - no exit inventory was done when the tenant before me left and the inventory they did prior to me moving in was extremely inaccurate. When I moved in I found rodent faeces, mould, and general grime throughout the house. A couple of weeks after moving in, the shower was leaking badly through to the ceiling below, next to an electrical fixture. It took nearly 8 months to get them to sort it. At the end of my tenancy, the landlord made claims on the deposit for a number of inaccurate reasons, including damage left by the contractors they hired to finally do the repairs on the shower. Throughout my tenancy, getting through to the property manager with "Sequence" was difficult. I was often told they would call me back and never did. All in all they do not seem to have the best interests of tenants in mind and do a poor job of mediating with unresponsive landlords. I will not ever rent from them again and would never recommend anyone else to do so either.

Emily · 15 October 2025

★★★★★ 5/5

Google

We have dealt with several estate agents (including ones with large TV advertising budgets) and can honestly say that the Maltby branch of William H Brown provides outstanding service - from start to finish. For the latest property sale, from their pitch for the business right through to completion, they were with us every step of the way. Calum and his team were always available, went above and beyond keeping us and our solicitors updated at all stages and were very professional and friendly.

Christine · 26 October 2023

★★★★★ 5/5

Google

Aimee is incredible, she was there for us when we needed her, whenever we had a problem and it turned out to be a complicated purchase Aimee was there. She always communicated with us and going above and beyond to help us buy our dream house and start our new life. When Aimee was not at the office other team members were always available to help I cannot speak more highley of this estate agents. Definitely recommend buying your home with them, truly wonderful team

Kristen · 26 October 2023

★★★★★ 5/5

Google

William H Brown Maltby have been fantastic in dealing with the sale of our property. From my initial meeting with Carly I felt confident that I had chosen the right agent. The property sold quickly and Calum has kept us updated every step of the way. The whole team are efficient and polite and there is always someone to take your call. I have never had to ring for updates as Calum is always one step ahead. My solicitor was incompetent and without Calum and the team liaising with us and both solicitors I don’t think we would have managed to complete our sale. I would not hesitate to recommend William H Brown Maltby.

L · 26 October 2023

★★★★★ 5/5

Trustpilot

Good renting experience with…

Good renting experience with Williamhbrown. Special thanks to Matthew Wolff for his efforts and following up the process throughout.

Hanan · 4 February 2026

★★★★★ 5/5

Trustpilot

Many thanks Matthew Wolf for your…

Many thanks Matthew Wolf for your assistance. The service you provided made the renting process much easier and smoother.

Hadeel · 4 February 2026

★★★★★ 5/5

Trustpilot

I have not yet completed but my…

I have not yet completed but my experience so far has been plain sailing. All the team have been really helpful especially Olivia who carried out the valuation who was very sensitive to my personal situation . I also needed help with some paperwork and Olivia took the time to come and sit with me. Would definitely recommend their services.

Ruth · 19 October 2024

★★★★★ 5/5

Google

Courtney dealt with both the sale of my house and the onward purchase of 2 houses. I imagine we took up a lot of her time and was rather annoying at times however she never showed it. Helpful and available any time we needed her. Nothing was too much. I don't plan on moving ever again as it was far too stressful however if I was to I would use William H Brown and would request Courtney.

Ellen · 25 September 2024

★★★★★ 5/5

Google

Thank you so much Aimee for going above and beyond to assist me in my search & being so understanding of my property needs and situation.

Frances · 3 November 2024

★★★★★ 5/5

Google

Calum, Courtney and the whole team @ William H Brown Maltby have been amazing from start to finish! It’s been a long process with a few set backs but they went above and beyond to ensure things worked out. We can’t thank them enough ❤️❤️

Molly-Jo · 17 October 2025

★★★★★ 5/5

Google

As a first time buyer, I cannot recommend William H Brown enough. Ed Witten took over our mortgage proceedings when our initial mortgage consultant left and he was amazing, taking the time to talk through every step of the way, and when it came close to the expirary of my mortgage offer, he took it on himself to arrange an extension and keeping me updated. Fantastic service and will definitely use the mortgage services provided by William H Brown again in the future.

Emily · 27 July 2024